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HP Product Assistant Displays Every Hour

  • PrintPrint

Issue

The HP Product Assistant for your printer pops up about once every hour.
HP Product Assistant detects problems that can occur with HP products, and then offers solutions to resolve those problems. For example, HP Product Assistant can detect a paper jam and present on-screen solutions to resolve the paper jam.
  • The HP printer that includes HP Product Assistant was installed by someone logged in as an administrator, but you are logged in as a non-administrator user. You logged in as a non-administrator user before HP Product Assistant opt-in was completed. See Solution one in this document to make sure you have administrator privileges.
  • If you do not have administrator rights, when you modify the HP Product Assistant preference to disable Solution Updates, the preference is not saved, and HP Product Assistant displays again after an hour. When you try to disable Solution Updates, HP Product Assistant does not have the required permissions to set the preference in the Windows Registry. See Solution one in this document to make sure you have administrator privileges.
  • HP Product Assistant had a defect that causes the notification settings to be ignored. See Solution two in this document to repair the defect and turn off the multiple notifications.
Click your operating system:
Follow the Disable HP Product Assistant notifications steps in Solution one to prevent HP Product Assistant from popping up continually. If HP Product Assistant notifications continue popping up, you might need a patch provided in Solution two to repair HP Product Assistant.

Solution one: Make sure you have administrator privileges to disable HP Product Assistant notifications

You need to have administrator privileges so that you can disable the HP Product Assistant updates. If you do not have administrator rights, even if you choose Disable HP Product Assistant notifications in HP Product Assistant, your changes are not saved, and HP Product Assistant displays again after an hour.

Step one: Make sure you have administrator privileges

Follow these steps to make sure you have administrator privileges. If you know you have administrator privileges, skip to Step two: Disable Product Assistant update notifications .
  1. Click Start , and then click Control Panel .
  2. Double-click User Accounts . The User Accounts dialog box opens.
  3. Under User Name , click the user account that needs to be changed, and then click Properties .
  4. Click the Group Membership tab.
  5. Click the Other option, click Administrators from the drop-down list, and then click Apply .
    NOTE:If you are unable to change the Group Membership, you do not have administrator privileges. Contact your system administrator for assistance.

Step two: Disable Product Assistant update notifications

Follow these steps to disable HP Product Assistant notifications.
CAUTION: HP Product Assistant will be unable to assist with future error messages after you disable it.
  1. Open HP Product Assistant:
    Click Start , click All Programs , click HP , and then click HP Product Assistant .
    NOTE:If you were not able to open HP Product Assistant with the above steps, use these steps instead:Click Start , and then click Run . In the Open box, type c:\Program Files\HP\Digital Imaging\Product Assistant\bin\hprbupdate.exe , where C is the letter of the hard drive, and then click OK .
  2. In the left navigation pane of the HP Product Assistant window, click Preferences , and then click the Basic Settings tab.
  3. Under Update Interval Preferences , click Disable Solution Updates , and then click Save .
    HP Product Assistant will no longer notify you of solutions for your HP printer.
  4. Next, click the Advanced Settings tab. Under Logging Preferences , click Disable Event Logging .
    HP Product Assistant will no longer notify you of events that occur with your HP printer.

Solution two: Repair HP Product Assistant

HP Product Assistant had a defect that caused the notification settings to be ignored. HP created a patch to repair this defect. Download the 4.29 MG patch, and then delete the multiple notifications.
NOTE:The defect in HP Product Assistant is repaired in newer printer software. If you recently purchased your printer, skip this solution.

Step one: Download the patch to repair HP Product Assistant

Follow these steps to download the 4.29 MB patch to repair HP Product Assistant.
  1. Click this link to download the HP Product Assistant update.
  2. Choose Run , and then choose Run again. Choose Yes to install the files.
    You have now updated HP Product Assistant. Continue to Step two to close the multiple events triggering the pop-up notifications.
    NOTE: If you prefer to choose Save before you run the file, note where you save the file, which is a self-extracting executable file with an .exe file extension.

Step two: Close the multiple events triggering the pop-up notifications

  1. Open HP Product Assistant:
    Click Start , click All Programs , click HP , and then click HP Product Assistant .
    NOTE:If you were not able to open HP Product Assistant with the above steps, use these steps instead:Click Start , and then click Run . In the Open box, type c:\Program Files\HP\Digital Imaging\Product Assistant\bin\hprbupdate.exe , where C is the letter of the hard drive, and then click OK .
  2. Click HP Product Assistant , and then click the Advanced Settings tab.
  3. Under View of Event Log Preferences , click Enable View , if it is not already selected.
  4. On the left side of the page, under HP Product Assistant , select View Events .
    • If there are no events reported, skip the remaining steps.
    In the Description column, the event that is listed more than once is the solution update that triggers HP Product Assistant to display repeatedly. For example, if the phrase "Scanner USB Failure" with Solutions are available appears three times, this is the event that causes HP Product Assistant to pop up continually.
    Figure 1: Look for events listed more than once
    Screenshot of the View events window, with events listed more than once.
  5. Click one instance of the event to view the solutions available.
  6. On the right side of the window, under If this event happens again... , select Don't notify me again .
    Figure 2: Example of available solutions
    Screenshot of example available solutions
  7. Close HP Product Assistant .
Follow the Disable HP Product Assistant notifications steps in Solution one to prevent HP Product Assistant from popping up continually. If HP Product Assistant notifications continue popping up, you might need a patch provided in Solution two to repair HP Product Assistant.

Solution one: Make sure you have administrator privileges to disable HP Product Assistant notifications

You need to have administrator privileges so that you can disable the HP Product Assistant updates. If you do not have administrator rights, even if you choose Disable HP Product Assistant notifications in HP Product Assistant, your changes are not saved, and HP Product Assistant displays again after an hour.

Step one: Make sure you have administrator privileges

Follow these steps to make sure you have administrator privileges. If you know you have administrator privileges, skip to Step two: Disable Product Assistant update notifications .
  1. Click the Windows icon ( ), and then click Control Panel .
  2. Under User Accounts , click Change account type . The User Accounts dialog box opens.
  3. Under User Name , click the user account that needs to be changed, and then click Properties .
  4. Click the Group Membership tab.
  5. Click the Computer Administrator option, and then click Apply .
    NOTE:If you are unable to change the Group Membership, you do not have administrator privileges. Contact your system administrator for assistance.

Step two: Disable Product Assistant update notifications

Follow these steps to disable HP Product Assistant notifications.
CAUTION: HP Product Assistant will be unable to assist with future error messages after you disable it.
  1. Open HP Product Assistant: Click the Windows icon ( ), click All Programs , click HP , and then click HP Product Assistant .
    NOTE:If you were not able to open HP Product Assistant with the above steps, use these steps instead:Click the Windows icon ( ). In the Start Search box, type c:\Program Files\HP\Digital Imaging\Product Assistant\bin\hprbupdate.exe , where C is the letter of the hard drive, and then click OK .
  2. In the left navigation pane of the HP Product Assistant window, click Preferences , and then click the Basic Settings tab.
  3. Under Update Interval Preferences , click Disable Solution Updates , and then click Save .
    HP Product Assistant will no longer notify you of solutions for your HP printer.
  4. Next, click the Advanced Settings tab. Under Logging Preferences , click Disable Event Logging .
    HP Product Assistant will no longer notify you of events that occur with your HP printer.

Solution two: Repair HP Product Assistant

HP Product Assistant had a defect that caused the notification settings to be ignored. HP created a patch to repair this defect. Download the 4.29 MG patch, and then delete the multiple notifications.
NOTE:The defect in HP Product Assistant is repaired in newer printer software. If you recently purchased your printer, skip this solution.

Step one: Download the patch to repair HP Product Assistant

Follow these steps to download the 4.29 MB patch to repair HP Product Assistant.
  1. Click this link to download the HP Product Assistant update.
  2. Choose Run , and then choose Run again. Choose Yes to install the files.
    You have now updated HP Product Assistant. Continue to Step two to close the multiple events triggering the pop-up notifications.
    NOTE: If you prefer to choose Save before you run the file, note where you save the file, which is a self-extracting executable file with an .exe file extension.

Step two: Close the multiple events triggering the pop-up notifications

  1. Open HP Product Assistant: Click the Windows icon ( ), click All Programs , click HP , and then click HP Product Assistant .
    NOTE:If you were not able to open HP Product Assistant with the above steps, use these steps instead:Click the Windows icon ( ). In the Start Search box, type c:\Program Files\HP\Digital Imaging\Product Assistant\bin\hprbupdate.exe , where C is the letter of the hard drive, and then click OK .
  2. Click HP Product Assistant , and then click the Advanced Settings tab.
  3. Under View of Event Log Preferences , click Enable View , if it is not already selected.
  4. On the left side of the page, under HP Product Assistant , select View Events .
    • If there are no events reported, skip the remaining steps.
    In the Description column, the event that is listed more than once is the solution update that triggers HP Product Assistant to display repeatedly. For example, if the phrase "Scanner USB Failure" with Solutions are available appears three times, this is the event that causes HP Product Assistant to pop up continually.
    Figure 3: Look for events listed more than once
    Screenshot of the View events window, with events listed more than once.
  5. Click one instance of the event to view the solutions available.
  6. On the right side of the window, under If this event happens again... , select Don't notify me again .
    Figure 4: Example of available solutions
    Screenshot of example available solutions
  7. Close HP Product Assistant .
Make sure you have administrator rights, and then permanently disable HP Product Assistant update notifications.

Make sure you have administrator privileges to disable HP Product Assistant notifications

You need to have administrator privileges so that you can disable the HP Product Assistant updates. If you do not have administrator rights, even if you choose Disable HP Product Assistant notifications in HP Product Assistant, your changes are not saved, and HP Product Assistant displays again after an hour.

Step one: Make sure you have administrator privileges

Follow these steps to make sure you have administrator privileges. If you know you have administrator privileges, skip to Step two: Disable Product Assistant update notifications .
  1. Click the Windows icon ( ), and then click Control Panel .
  2. Click User Accounts and User Safety , and then click User Accounts .
  3. Click Change your account type .
  4. Click the Administrator option, and then click Apply .
    NOTE:If you are unable to change your account type, you do not have administrator privileges. Contact your system administrator for assistance.

Step two: Disable Product Assistant update notifications

Follow these steps to disable HP Product Assistant notifications.
CAUTION: HP Product Assistant will be unable to assist with future error messages after you disable it.
  1. Open HP Product Assistant: Click the Windows icon ( ), click All Programs , click HP , and then click HP Product Assistant .
    NOTE:If you were not able to open HP Product Assistant with the above steps, use these steps instead:Click the Windows icon ( ). In the Search programs and files box, type c:\Program Files\HP\Digital Imaging\Product Assistant\bin\hprbupdate.exe , where C is the letter of the hard drive, and then click OK .
  2. In the left navigation pane of the HP Product Assistant window, click Preferences , and then click the Basic Settings tab.
  3. Under Update Interval Preferences , click Disable Solution Updates , and then click Save .
    HP Product Assistant will no longer notify you of solutions for your HP printer.
  4. Next, click the Advanced Settings tab. Under Logging Preferences , click Disable Event Logging .
    HP Product Assistant will no longer notify you of events that occur with your HP printer.

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