Jump to content

Blinking Power Light

  • PrintPrint

Blinking Power light

The Power light ( ) might blink (flash) or be off. This product has a Power light that is on continuously during normal printing functions and that blinks briefly when a print job is canceled. Otherwise, a blinking Power light indicates that the product requires maintenance, or is in an error state.
Figure 1: Blinking Power light
Image of the Power light blinking
The following sections describe the most common issues related to a blinking (flashing) Power light. Find the issue related to the error you are experiencing, and then follow the steps to resolve the issue.
NOTE:If the HP software is installed, double-click the HP Printer Assistant icon on the desktop. Click Tools and Updates , click Maintenance , and then click any of the four main buttons. Printer Assistant checks the status of the product, and the error message displays. If you did not install the HP software or no error message displays on the computer, continue to the solutions to solve your issue.

Issue: The Power light blinks

The Power light blinks.
Follow these solutions in the order presented to resolve the issue. If one of these solutions resolves the issue, you do not need to continue troubleshooting.

Solution one: Close the cover

If the cover is open, close it.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Load paper

If the product is out of paper, follow these steps to load paper.
  1. Move the paper width guide to its outermost position.
    Figure 2: Move the paper width guide
    Image of moving the paper width guide
  2. Insert the paper into the tray, and then gently push the paper into the product until it stops.
  3. Move the paper width guide inward to rest against the paper.

Issue: The Power light blinks when trying to print labels

The Power light blinks when trying to print labels. The product is not picking up labels or paper correctly.
    The type of labels or paper might be inconsistent with the product settings.
Follow these solutions to resolve the issue of the product not feeding labels or paper correctly.

Solution one: Change the print mode setting

Follow these steps to change the print mode setting and paper type selection.
  1. Open the document you were trying to print, if it is not already open.
  2. Click File , click Print , and then click Properties . The Printing Preferences dialog box opens.
  3. Click the Paper/Quality tab.
  4. Make sure that the type of paper listed in the Type is drop-down list matches the type of paper loaded in the product.
  5. Try printing again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Use different labels

Use a different brand of labels.

Issue: The Power light blinks and there are missing lines or bands on the printout

The Power light blinks and there are missing lines or bands on the printout.
    The cartridge has partially lost the electrical interface with the carriage connections.
Use the following steps to resolve the issue.

Step one: Print a self-test report

Follow these steps to print a self-test report.
  1. Load plain paper in the paper tray.
  2. Press and hold the Power button ( ).
  3. While holding down the Power button, open and close the cover on the product four times.
    Figure 3: Raise and lower the cover on the product four times
    Image of raising and lowering the cover
  4. Release the Power button ( ). The self-test report prints.
  5. Check the patterns on the self-test printout.
    Figure 4: Yellow color bar is missing
    Image of self-test report without a  missing color bar and with a missing yellow color bar
    1 - A self-test report without a missing color bar
    2 - A self-test report that shows a missing color bar
  • If there are no issues with the printout of the self-test report, then the issue is resolved.
  • If one of the solid color rectangles is missing, continue to the next step and remove and reseat the cartridge or cartridges.
  • If you have issues printing the self-test report, continue to the next step.

Step two: Remove and reseat the problem cartridge

If the cartridges are not installed correctly, or if the tape remains on the cartridge, the product will not detect the cartridges. Follow these steps in the order presented to resolve the issue.
  1. Open the cover on the product, and then wait for the cartridges to move to the center.
    Figure 5: Open the cover on the product
    Image: Opening the cover on the product
  2. Press down on the cartridge to release it, and then remove it from the slot.
    Figure 6: Remove the cartridges
    Image: Removing the cartridges
  3. Inspect the cartridges to make sure that the protective tape was removed from the cartridge contacts.
  4. If the protective tape has not been removed from the cartridge contacts, gently remove it. Pull the pink pull-tab to remove the tape.
    CAUTION:Do not remove the copper-colored strip.
    Figure 7: Remove the tape
    Image: Removing the tape from the cartridge
  5. Reinsert the cartridges. Place each cartridge in its slot at a slight angle, and then press up and forward until the cartridge snaps into position.
    Figure 8: Insert the cartridges
    Image: Insert the cartridges
    • The black or photo cartridge goes on the right.
    • The tricolor cartridge goes on the left.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.

Step three: Clean the electrical contacts

  1. Gather the following items:
    • Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.
    • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
    • Sheets of paper or a paper towel to rest the cartridge on during cleaning.
  2. Open the cover on the product, and then wait for the carriage to move to the center of the product.
    Figure 9: Open the cover on the product
    Image: Opening the cover on the product
  3. Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.
  4. Disconnect the product from the electrical outlet.
  5. Dip a swab in the clean water and squeeze it to remove most of the moisture. The swab should be only slightly damp.
  6. Clean the cartridge contacts with the damp swab.
    CAUTION:Do not touch the ink nozzles.
    Figure 10: The cartridge contacts
    Image of the cartridge contacts
    NOTE:Clean the contacts quickly so that the cartridge is not outside of the product for more than 30 minutes. If the cartridge is outside of the product for too long, the ink can dry and clog the nozzles.
  7. Use a different swab to clean the contacts in the carriage, inside the product.
    Figure 11: The carriage contacts
    Image of the carriage contacts
  8. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
  9. Reinsert the cartridges. Place each cartridge in its slot at a slight angle, and then press up and forward until the cartridge snaps into position.
    Figure 12: Insert the cartridges
    Image: Insert the cartridges
    • The black or photo cartridge goes on the right.
    • The tricolor cartridge goes on the left.
  10. Reconnect the product to the electrical outlet.
  11. Close the cover on the product.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.

Step four: Service the printer

If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.

Issue: The Power light blinks and a message might display on the computer

The Power light blinks and a message might display on the computer.
How do I resolve this issue? The following sections describe the most common messages that might display on the computer in combination with a blinking Power light. Choose one of the following messages that displays on your computer, and then expand that section for solutions.
The Power light blinks and a 'Paper jam ' message might display on the computer.
Cause : There is a paper jam.
Follow each solution in the order presented to resolve the issue.
Solution one: Clear the jam
Follow these steps to clear a paper jam.
Step one: Remove any loose paper
Remove any loose sheets of paper from the input tray and the output tray.
CAUTION:Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Step two: Clear the jam from the rear of the printer
Follow these steps to clear a paper jam from the rear of the product.
  1. Press the Power button ( ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Remove the rear access door. Press in the tab on the left of the door, and then pull out the door to remove it.
    Figure 13: Remove the rear access door
    Image: Removing the rear access door
  4. Gently pull out any jammed paper from the rear of the product.
    CAUTION:If the paper tears when removing it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
  5. Reattach the rear access door. Align the pegs on the right side of the door, and then push the door forward until it snaps into place.
    Figure 14: Reattach the rear access door
    Image: Reattaching the rear access door
Step three: Clear the jam from the front of the printer
Follow these steps to clear a paper jam from the front of the product.
  1. Make sure that the power cord is disconnected from the rear of the product. If the power cord is not disconnected, disconnect it now.
  2. Open the cover on the product.
    Figure 15: Open the cover on the product
    Image: Opening the cover on the product
  3. Gently pull the paper out of the front of the product.
    CAUTION:Remove the paper jam carefully. It is possible to damage the product when removing paper from the front.
  4. Close the cover on the product.
  5. Reconnect the power cord to the rear of the product.
  6. Press the Power button ( ) to turn the product on.
Step four: Make sure that the carriage can move freely
  1. With the product turned on, open the cover on the product. Wait for the carriage to move to the center of the product.
    Figure 16: Allow the carriage to move to the center
    Image of the carriage
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the power source or electrical outlet.
    WARNING:You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without risk of electrical shock.
  4. Check for any paper or object that might be restricting the carriage.
    CAUTION:If the paper tears when you remove it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams can occur.
  5. Reach inside through the front of the product, and then manually move the carriage.
    • If the carriage is stuck on the right side of the product , move the carriage to the left side of the product.
    • If the carriage is stuck on the left side of the product , move the carriage to the right side of the product.
    • If the carriage is stuck in the middle of the product , move the carriage to the right side of the product.
  6. Remove any loose paper or obstructions found.
  7. Make sure that the carriage can move freely across the width of the product. Gently push the carriage to the left and then to the right.
  8. Close the cover on the product.
  9. Reconnect the power cord to the rear of the product.
  10. Reconnect the power cord to the power source.
  11. Press the Power button ( ) to turn on the product.
Step five: Print a self-test report
Follow these steps to print a self-test report.
  1. Load plain paper in the paper tray.
  2. Press and hold the Power button ( ).
  3. While holding down the Power button, open and close the cover on the product four times.
    Figure 17: Raise and lower the cover on the product four times
    Image of raising and lowering the cover on the product
  4. Release the Power button ( ). The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution two: Clean the paper rollers
Dust, paper fiber, and other debris might accumulate on the paper rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper rollers inside the product.
Step one: Clean the paper rollers
Follow these steps to clean the rollers.
  1. Disconnect the power cord from the rear of the product.
  2. Remove the rear access door. Press in the tab on the left of the door, and then pull out the door to remove it.
    Figure 18: Remove the rear access door
    Image: Removing the rear access door
  3. Dampen a lint-free cloth with bottled or distilled water, and then squeeze any excess water from the cloth.
    CAUTION:Tap water might damage the product.
  4. Press the cloth against the rollers and rotate them upward with your fingers. Thoroughly clean the rubber rollers inside the product and the plastic rollers on the rear access door to remove any debris or buildup.
  5. Allow the rollers to dry for 10 to 15 minutes.
  6. Reattach the rear access door. Align the pegs on the right side of the door, and then push the door forward until it snaps into place.
    Figure 19: Reattach the rear access door
    Image: Reattaching the rear access door
  7. Reconnect the power cord to the rear of the product.
  8. Press the Power button ( ) to turn on the product.
Step two: Print a self-test report
Print a self-test report to determine if the issue is resolved.
How to print a self-test report
  1. Load plain paper in the paper tray.
  2. Press and hold the Power button ( ).
  3. While holding down the Power button, open and close the cover on the product four times.
    Figure 20: Raise and lower the cover on the product four times
    Image of raising and lowering the cover on the product
  4. Release the Power button ( ). The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution three: Perform a power reset
Follow these steps to reset the product.
Step one: Perform a power reset
  1. Press the Power button ( ) to turn on the product.
  2. With the product turned on , disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button ( ) to turn it on.
Step two: Print a self-test report
Print a self-test report to determine if the issue is resolved.
How to print a self-test report
  1. Load plain paper in the paper tray.
  2. Press and hold the Power button ( ).
  3. While holding down the Power button, open and close the cover on the product four times.
    Figure 21: Raise and lower the cover on the product four times
    Image of raising and lowering the cover on the product
  4. Release the Power button ( ). The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution four: Service the printer
If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
One of the following messages might display on the computer:
  • 'Incorrect print cartridge'
  • 'Print cartridge is in the wrong slot'
  • 'Print cartridge problem'
Cause : There is an issue with one or both of the cartridges.
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.
IMPORTANT: Before you begin, make sure that the cartridges are compatible with your product.
To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper .
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country or region location is correct.
  • If the cartridges are compatible, continue to Solution one: Determine the problem cartridge, and then inspect and clean the cartridge.
  • If the cartridges are not compatible, skip to Solution two to replace the cartridges.
Solution one: Determine the problem cartridge, and then inspect and clean the cartridge
Follow these steps to determine which cartridge is causing the problem, and then inspect and clean the cartridge.
Step one: Determine which cartridge is causing the problem
Choose from the following options to determine which cartridge is causing the issue.
Option one: The printer is connected to a computer and the HP software is installed
If the product is connected to a computer with the software installed, an error message should display on the computer.
  • If the message on the computer indicates a specific cartridge, that is the problem cartridge. Only perform the steps on the problem cartridge.
  • If the message on the computer does not identify a particular cartridge (it says only 'Print cartridge error' ), use the following steps to determine which cartridge is causing the problem.
    1. Open the cover on the product.
    2. Remove one of the cartridges.
    3. Close the cover on the product.
      • If the message 'Print Cartridge Error' displays on the computer, then the cartridge that is still in the product is the problem cartridge.
      • If the message on the computer says that the cartridge you removed is ...'Either missing, not detected, or incorrectly installed' , then the cartridge you removed is the problem cartridge.
Option two: The printer is not connected to a computer or the HP software is not installed
If the product is not connected to a computer, or the HP software is not installed, there is no message displayed on the computer. Try these steps to identify the problem cartridge:
  1. Open the cover on the product.
  2. Remove the cartridge on the right.
  3. Close the cover on the product.
    • If the Power light blinks, the tricolor cartridge (the cartridge on the left) is the problem cartridge. Continue to the next step, but perform the steps only on the problem cartridge.
    • If the Power light does not blink, you cannot tell which cartridge is the problem cartridge. Continue to the next step, and then perform the steps on both cartridges.
Step two: Remove, inspect, and then reseat the problem cartridge
One or both of the cartridges might have a weak electrical connection to the carriage. Use the following steps to make sure the cartridges are seated in the carriage correctly.
  1. Open the cover on the product, and then wait for the carriage to move to the center of the product.
    Figure 22: Open the cover on the product
    Image: Opening the cover on the product
  2. Press down on the end of the problem cartridge, and then carefully pull it out of the slot.
    Figure 23: Remove the problem cartridge
    Image: Removing the problem cartridge
  3. If there is tape on the cartridge, remove it. Do not remove the copper-colored strip.
    Figure 24: Remove the tape
    Image: Removing the tape from the cartridge
  4. Reinsert the cartridge. Place it in its slot at a slight angle, and then press up and forward until the cartridge snaps into position.
    Figure 25: Reinsert the cartridge
    Image: Reinsert the cartridge
    • The black or photo cartridge goes on the right.
    • The tricolor cartridge goes on the left.
Step three: Clean the problem cartridge contacts
Follow these steps to clean the cartridge contacts and the contacts on the carriage, inside the product.
  1. Gather the following items:
    • Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.
    • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
    • Sheets of paper or a paper towel to rest the cartridge on during cleaning.
  2. Open the cover on the product, and then wait until the carriage is idle and silent.
    Figure 26: Open the cover on the product
    Image: Opening the cover on the product
  3. Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.
  4. Disconnect the product from the electrical outlet.
  5. Dip a swab in the clean water and squeeze it to remove most of the moisture. The swab should be only slightly damp.
  6. Use the damp swab to clean the cartridge contacts.
    CAUTION:Do not touch the ink nozzles.
    Figure 27: The cartridge contacts
    Image of the cartridge contacts
    NOTE:Clean the contacts quickly so that the cartridge is not outside of the product for more than 30 minutes. If the cartridge is outside of the product for too long, the ink can dry and clog the nozzles.
  7. Using a different damp swab, clean the contacts in the carriage, inside the product.
    Figure 28: The carriage contacts
    Image of the carriage contacts
  8. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
  9. Reinsert the cartridge.
  10. Reconnect the product to the electrical outlet.
  11. Close the cover on the product.
  12. Press the Power button ( ) to turn on the product.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.
Step four: Repeat the reseating and cleaning steps
If the problem is not resolved, repeat the reseating and cleaning procedures in the previous steps.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution two: Replace the cartridges
Follow these steps to replace and then align the cartridges.
Step one: Replace the cartridge
Follow these steps to replace the problem cartridge or cartridges.
NOTE:If you do not have a replacement cartridge, you can still print in ink backup mode. Remove the problem cartridge, and then print with the remaining cartridge.
  • If you remove the tri-color cartridge, printouts will be in grayscale.
  • If you remove the black or photo cartridge, the product prints slowly and the colors in the printouts might not appear as expected.
  1. Press the Power button ( ) to turn on the product.
  2. Open the cover on the product, and then wait for the carriage to move to the center of the product.
    Figure 29: Open the cover on the product
    Image: Opening the cover on the product
  3. When the carriage is idle and silent, press down lightly on the cartridge to release it, and then slide it out of the carriage.
    Figure 30: Press down on the cartridge to release it
    Image: Pressing down on the cartridge to release it
  4. Remove the new cartridge from its package, and then carefully use the pink pull-tab to remove the plastic tape.
    Figure 31: Remove the tape from the new cartridge
    Image of removing the tape from the new cartridge
    NOTE:Do not touch the copper-colored electrical contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 32: Do not touch the electrical contacts or the ink nozzles
    Image: Do not touch the electrical contacts
  5. Hold the cartridge with the front of the cartridge pointed up slightly, and then insert the cartridge into the slot.
    Figure 33: Insert the cartridge into its slot
    Image: Inserting the cartridge into its slot
  6. Press firmly until the cartridge clicks into place.
    Figure 34: Press firmly until the cartridge clicks into place.
    Image: Pressing the cartridge down until it clicks into place
  7. Repeat these steps to install the other cartridge, if necessary.
  8. Close the cover on the product.
Step two: Align the cartridges
Use one of the following methods to align the cartridges.
Method one: Use HP Solution Center to align the cartridge
  1. Make sure the paper tray contains paper.
  2. Open HP Solution Center:
      On the Windows taskbar, click Start , click All Programs , point to HP , and then click HP Solution Center . HP Solution Center opens.
      On the Windows taskbar, click the Windows icon ( ), click All Programs , point to HP , and then click HP Solution Center . HP Solution Center opens.
  3. In HP Solution Center, click Settings , click Print Settings , and then click Printer Toolbox . The Printer Toolbox opens.
  4. Click Align the Print Cartridges .
  5. Click Align , and then follow the on-screen instructions. The product prints a test report and aligns the cartridges.
Method two: Align the cartridges from the Printing Preferences window
  1. Make sure the paper tray contains paper.
  2. Open the Printing Preferences window:
      On the Windows taskbar, click Start , click Settings , and then click Control panel . Click Printers and Faxes , and then click the icon for your product. The Printing Preferences window opens.
      On the Windows taskbar, click the Windows icon ( ), click Contol Panel , and then click Printer under the Hardware and Sound icon. Right-click the icon for your product. Click Printing Preferences from the menu that displays. The Printing Preferences window opens.
  3. Click the Features tab, and then click Printer Services . The Printer Properties dialog box opens.
  4. Click Align the Print Cartridges , click Align , and then follow the on-screen instructions to align the cartridges. The cartridge alignment page prints.
After you have installed cartridges, an 'Incompatible print cartridge' message displays on the computer.
Cause : One or both of the cartridges might be incompatible with your product.
Follow these solutions to determine if your cartridges are incompatible and to resolve the issue.
Solution one: Check the cartridge compatibility
To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper .
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country or region location is correct.
Solution two: Replace the cartridge with a compatible cartridge
Follow these steps to replace and align the cartridges.
Step one: Replace the cartridge
Follow these steps to replace the problem cartridge or cartridges.
NOTE:If you do not have a replacement cartridge, you can still print in ink backup mode. Remove the problem cartridge, and then print with the remaining cartridge.
  • If you remove the tri-color cartridge, printouts will be in grayscale.
  • If you remove the black or photo cartridge, the product prints slowly and the colors in the printouts might not appear as expected.
  1. Press the Power button ( ) to turn on the product.
  2. Open the cover on the product, and then wait for the carriage to move to the center of the product.
    Figure 35: Open the cover on the product
    Image: Opening the cover on the product
  3. When the carriage is idle and silent, press down lightly on the cartridge to release it, and then slide it out of the carriage.
    Figure 36: Press down on the cartridge to release it
    Image: Pressing down on the cartridge to release it
  4. Remove the new cartridge from its package, and then carefully use the pink pull-tab to remove the plastic tape.
    Figure 37: Remove the tape from the new cartridge
    Image of removing the tape from the new cartridge
    NOTE:Do not touch the copper-colored electrical contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 38: Do not touch the electrical contacts or the ink nozzles
    Image: Do not touch the electrical contacts
  5. Hold the cartridge with the front of the cartridge pointed up slightly, and then insert the cartridge into the slot.
    Figure 39: Insert the cartridge into its slot
    Image: Inserting the cartridge into its slot
  6. Press firmly until the cartridge clicks into place.
    Figure 40: Press firmly until the cartridge clicks into place.
    Image: Pressing the cartridge down until it clicks into place
  7. Repeat these steps to install the other cartridge, if necessary.
  8. Close the cover on the product.
Step two: Align the cartridges
Use one of the following methods to align the cartridges.
Method one: Use HP Solution Center to align the cartridge
  1. Make sure the paper tray contains paper.
  2. Open HP Solution Center:
      On the Windows taskbar, click Start , click All Programs , point to HP , and then click HP Solution Center . HP Solution Center opens.
      On the Windows taskbar, click the Windows icon ( ), click All Programs , point to HP , and then click HP Solution Center . HP Solution Center opens.
  3. In HP Solution Center, click Settings , click Print Settings , and then click Printer Toolbox . The Printer Toolbox opens.
  4. Click Align the Print Cartridges .
  5. Click Align , and then follow the on-screen instructions. The product prints a test report and aligns the cartridges.
Method two: Align the cartridges from the Printing Preferences window
  1. Make sure the paper tray contains paper.
  2. Open the Printing Preferences window:
      On the Windows taskbar, click Start , click Settings , and then click Control panel . Click Printers and Faxes , and then click the icon for your product. The Printing Preferences window opens.
      On the Windows taskbar, click the Windows icon ( ), click Contol Panel , and then click Printer under the Hardware and Sound icon. Right-click the icon for your product. Click Printing Preferences from the menu that displays. The Printing Preferences window opens.
  3. Click the Features tab, and then click Printer Services . The Printer Properties dialog box opens.
  4. Click Align the Print Cartridges , click Align , and then follow the on-screen instructions to align the cartridges. The cartridge alignment page prints.
Cause : The carriage is stalled.
To resolve the issue, try each solution in the order presented.
Solution one: Clear the jam
Follow these steps to check for and clear any jammed paper.
Step one: Remove any loose paper
Remove any loose sheets of paper from the input tray and the output tray.
CAUTION:Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Step two: Clear the jam from the rear of the printer
Follow these steps to clear a paper jam from the rear of the product.
  1. Press the Power button ( ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Remove the rear access door. Press in the tab on the left of the door, and then pull out the door to remove it.
    Figure 41: Remove the rear access door
    Image: Removing the rear access door
  4. Gently pull out any jammed paper from the rear of the product.
    CAUTION:If the paper tears when removing it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
  5. Reattach the rear access door. Align the pegs on the right side of the door, and then push the door forward until it snaps into place.
    Figure 42: Reattach the rear access door
    Image: Reattaching the rear access door
Step three: Clear the jam from the front of the printer
Follow these steps to clear a paper jam from the front of the product.
  1. Make sure that the power cord is disconnected from the rear of the product. If the power cord is not disconnected, disconnect it now.
  2. Open the cover on the product.
    Figure 43: Open the cover on the product
    Image: Opening the cover on the product
  3. Gently pull the paper out of the front of the product.
    CAUTION:Remove the paper jam carefully. It is possible to damage the printer when removing paper from the front.
  4. Close the cover on the product.
  5. Reconnect the power cord to the rear of the product.
  6. Press the Power button ( ) to turn the product on.
Step four: Print a self-test report
Follow these steps to print a self-test report.
  1. Load plain paper in the paper tray.
  2. Press and hold the Power button ( ).
  3. While holding down the Power button, open and close the cover on the product four times.
    Figure 44: Raise and lower the cover on the product four times
    Image of raising and lowering the cover on the product
  4. Release the Power button ( ). The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution two: Make sure that the carriage can move freely
Follow these steps to make sure that the carriage can move freely.
Step one: Check the carriage path
  1. With the product turned on, open the cover on the product. Wait for the carriage to move to the center of the product.
    Figure 45: Allow the carriage to move to the center
    Image of the carriage
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the power source or electrical outlet.
    WARNING:You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without risk of electrical shock.
  4. Check for any paper or object that might be restricting the carriage.
    CAUTION:If the paper tears when you remove it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams can occur.
  5. Reach inside through the front of the product, and then manually move the carriage.
    • If the carriage is stuck on the right side of the product , move the carriage to the left side of the product.
    • If the carriage is stuck on the left side of the product , move the carriage to the right side of the product.
    • If the carriage is stuck in the middle of the product , move the carriage to the right side of the product.
  6. Remove any loose paper or obstructions found.
  7. Make sure that the carriage can move freely across the width of the product. Gently push the carriage to the left and then to the right.
  8. Close the cover on the product.
  9. Reconnect the power cord to the rear of the product.
  10. Reconnect the power cord to the power source.
  11. Press the Power button ( ) to turn on the product.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
How to print a self-test report
  1. Load plain paper in the paper tray.
  2. Press and hold the Power button ( ).
  3. While holding down the Power button, open and close the cover on the product four times.
    Figure 46: Raise and lower the cover on the product four times
    Image of raising and lowering the cover on the product
  4. Release the Power button ( ). The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution three: Remove and install the cartridges
One or both of the cartridges might have a weak electrical connection to the carriage. Use the following steps to make sure the cartridges are seated in the carriage correctly.
Step one: Remove the cartridges
Follow these steps to remove the cartridges.
  1. Open the cover on the product, and then wait for the carriage to move to the center of the product.
    Figure 47: Open the cover on the product
    Image: Opening the cover on the product
  2. Press down on the end of the problem cartridge, and then carefully pull it out of the slot.
    Figure 48: Remove the cartridges
    Image: Removing the cartridges
Step two: Reinsert the cartridges
Follow these steps to reinsert the cartridges.
  1. Reinsert the cartridges. Place each cartridge in its slot at a slight angle, and then press up and forward until the cartridge snaps into position.
    Figure 49: Reinsert the cartridges
    Image: Reinsert the cartridge
    • The black or photo cartridge goes on the right.
    • The tricolor cartridge goes on the left.
Step three: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
How to print a self-test report
  1. Load plain paper in the paper tray.
  2. Press and hold the Power button ( ).
  3. While holding down the Power button, open and close the cover on the product four times.
    Figure 50: Raise and lower the cover on the product four times
    Image of raising and lowering the cover on the product
  4. Release the Power button ( ). The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution four: Plug the printer directly into the wall outlet
Follow these steps to plug the product directly into a wall outlet.
Step one: Plug the printer directly into a wall outlet
Follow these steps to plug the product into a wall outlet.
  1. Press the Power button ( ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Disconnect the power cord from the power strip or surge protector.
  4. Plug the power cord directly into a wall outlet.
  5. Connect the power cord to the rear of the product.
  6. Press the Power button ( ) to turn on the product.
NOTE:If the product prints when plugged directly into a wall outlet, the power strip or surge protector might not be allowing enough voltage to reach the product.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
How to print a self-test report
  1. Load plain paper in the paper tray.
  2. Press and hold the Power button ( ).
  3. While holding down the Power button, open and close the cover on the product four times.
    Figure 51: Raise and lower the cover on the product four times
    Image of raising and lowering the cover on the product
  4. Release the Power button ( ). The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution five: Perform a power reset
Follow these steps to reset the product.
Step one: Reset the printer
  1. Press the Power button ( ) to turn on the product.
  2. With the product turned on , disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button ( ) to turn it on.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
How to print a self-test report
  1. Load plain paper in the paper tray.
  2. Press and hold the Power button ( ).
  3. While holding down the Power button, open and close the cover on the product four times.
    Figure 52: Raise and lower the cover on the product four times
    Image of raising and lowering the cover on the product
  4. Release the Power button ( ). The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Service the printer

If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty , contact HP.
  • If your product is out of warranty , fees might apply for contacting HP.