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Blinking Lights

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Blinking Lights

The following sections describe the most common combinations of blinking (flashing) lights on the control panel, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue.
Figure 1: Control panel with lights indicated
Illustration of the product control panel with the lights called out
1 - Power button light
2 - Check Paper light
3 - Check Cartridge light
4 - Plain Paper Type light
5 - Photo Paper Type light
6 - Start Copy Black light
7 - Start Copy Color light
In this error condition , all of the control panel lights are blinking:
  • Power light : Blinking
  • Check Paper light : Blinking
  • Check Cartridge light : Blinking
  • Plain Paper Type light : Blinking
  • Photo Paper Type light : Blinking
  • Start Copy Black light : Blinking
  • Start Copy Color light : Blinking
Figure 2: Control panel with lights indicated
Image of the control panel with lights indicated
    The product has a fatal error or the scanner bar is unable to move.

Solution one: Reset the All-in-One

Follow these steps to reset the product.
  1. With the power on, disconnect the power cord from the rear of the product.
  2. Wait 30 seconds.
  3. Reconnect the power cord to the rear of the product.
  4. Press the Power button ( ) to turn on the product.
  5. Wait until the Power light ( ) stops blinking. The reset is then complete.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Make sure that the control panel overlay is installed correctly

If the control panel overlay, or bezel, is incorrectly installed, the product might indicate a false error condition. If the product has not been set up before, ensure correct installation of the control panel overlay by following the instructions below.
If you already installed the control panel overlay, and your printer has been working for some time, do not attempt to reinstall the overlay. Press firmly on the overlay to ensure proper installation of the overlay adhesive or pins, and then proceed to the next solution.
  1. Disconnect the power cord from the rear of the product.
  2. Locate the control panel overlay, and then peel off the paper backing to expose the adhesive.
    Figure 3: Remove the paper backing from the control panel overlay
    Illustration of removing the paper backing from the control panel overlay
  3. Lift the scanner lid, and then carefully line up and install the control panel overlay.
    Figure 4: Install the control panel overlay
    Illustration of installing the control panel overlay
  4. Reconnect the power cord to the rear of the product.
  5. Try the task again to see if this solution resolved the issue.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.
In this error condition , the following control panel light pattern displays:
  • Power light : On
  • Check Paper light : Blinking
  • Check Cartridge light : Off
  • Plain Paper Type light : Off
  • Photo Paper Type light : Off
  • Start Copy Black light : Off
  • Start Copy Color light : Off
Figure 5: Check Paper light is blinking
Illustration: Check paper light is blinking
    The paper tray is empty or a paper jam has occurred.

Solution one: Load paper

If the paper tray is empty, load more paper into the paper tray.
  1. Make sure that the paper is free of rips, dust, wrinkles, and curled or bent edges.
  2. Make sure that all the paper in the stack is the same size and type.
  3. Tap the stack on a flat surface to even the edges.
  4. Slide the paper width guide to its outermost position.
    Figure 6: Slide out the paper width guide
    Illustration: Slide out the paper width guide
  5. Insert the paper into the paper tray.
    NOTE:The paper should extend off the end of the paper tray about six mm (about .25 inches). Pushing the paper in too far could result in more than one sheet of paper feeding into the product or paper jams.
    Figure 7: Insert the paper into the paper tray
    Illustration: Insert the paper into the paper tray
  6. Slide the paper width guide inward until it is snug (but not tight) against the paper.
    Figure 8: Slide the paper width guide inward
    Illustration: Slide the paper width guide inward
  7. Press the Resume button, which is next to the Check Paper light ( ) on the control panel.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Check the paper

There are several paper-related issues that can cause the Check Paper light to blink.
  • Paper that has already been printed on
  • Crumpled or folded paper
  • Textured paper
  • Specialty paper
  • Envelope flaps
    The envelope flap might move as the rollers grip it. Use envelopes with a rectangular flap or fold the flap inside the envelope when printing.
To determine if the paper is the cause, try using some clean and undamaged sheets of plain, inkjet-rated 70 to 90 g/m2 (20- to 24-pound bond) paper, such as HP Multipurpose or Bright White paper. If that paper feeds correctly, there might be a problem with the other paper.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Change the print driver settings

Follow these steps in the order given to change the print driver settings.
Step one: Change the settings
Select one of the following methods to change the paper size setting to match the print job. Create a custom paper size only if the correct paper size is not an option.
  1. In the program you are printing in, click File , and then click Print . The Print window opens.
  2. In the Name: drop-down list, select the correct product, if it is not already selected.
  3. Click Properties or Preferences in the upper-right corner of the Print window. The Properties or Printing Preferences window opens.
    NOTE:The name of the button or window depends on the software you are using.
  4. Click the Features tab.
  5. From the Size: drop-down list, click More to access the paper size options. The Size is: window opens.
  6. In the Size is: list, scroll down to the appropriate paper size category, and then select the paper size that matches the paper loaded in the product.
  7. Click OK to accept the settings.
  1. In the program you are printing in, click File , and then click Print . The Print window opens.
  2. In the Name: drop-down list, select the correct product, if it is not already selected.
  3. Click Properties or Preferences in the upper-right corner of the Print window. The Properties or Printing Preferences window opens.
    NOTE:The name of the button or window depends on the software you are using.
  4. Click the Features tab.
  5. From the Size: drop-down list, click Custom . The Custom Paper Size window opens.
  6. In the Name box, type a name for the paper size you are using. For example, if you are printing on 101.6 x 203.2 mm (4 x 8 inch) envelopes, type 4x8 envelopes .
    NOTE:You must type a custom size name in the Name box. If you do not, the Save button is unavailable when you try to save the setting.
  7. In the Paper Size area, type the measurement in the Width and Length boxes. For example, if you are printing on 101.6 x 203.2 mm (4 x 8 inch) envelopes, type 4 in the Width box, and type 8 in the Length box.
  8. In the Units area, select the appropriate unit of measure, and then click Save .
    NOTE:If Save is unavailable, make sure that there is a name for the setting in the Name box.
  9. Click OK to accept the settings. The Custom Paper Size window closes.
  10. From the Size: drop-down list on the Features tab, click More .
  11. The Size is: window opens.
  12. In the Size is: list, scroll down to Custom , and then select the custom paper size you created.
  13. Click OK to accept the settings.
Step two: Print from the application again
Try to reproduce the error that caused the blinking lights. If you cannot remember, follow these steps:
  1. In the program you are printing in, click File , and then click Print . The Print window opens.
  2. In the Name: drop-down list, select the correct product, if it is not already selected.
  3. Click OK .
  4. Check for the blinking lights.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution four: Clear the paper jam

Follow these steps in the order presented to resolve the issue.
Preventing paper jams
The following recommendations can help prevent recurring paper jams in your HP product.
  • Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides.
  • Make sure that the length and width adjusters on the tray are correctly positioned, and then push the stack of paper forward until it stops in the tray.
    CAUTION:Do not force the paper to move too far forward in the tray.
  • Do not overload the tray with paper.
  • Only add paper to the tray when the product is not printing.
  • Make sure the HP product supports the paper type. See the documentation that came with the HP product for more information.
  • Do not print on paper with paper clips or staples attached.
  • Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat.
  • Use only one type of paper at a time. Do not mix different types, weights, or sizes of paper.
  • Do not use paper that is too thin, too thick, or too glossy for the product.
Causes of Paper Jams
The following factors can cause paper jams:
  • Paper loaded incorrectly in the paper tray.
  • Damaged or dirty paper rollers.
  • Torn, wrinkled, or damp paper loaded in the paper tray.
  • The rear access door or two-sided printing accessory (duplexer) might not be closed or is not locked into place.
  • Paper was added to a stack already in the tray while the HP product was printing.
  • The tray contains more than one type of paper.
  • The paper is jammed inside the HP product where you cannot see it.
  • An obstruction is blocking the paper path.
  • Torn pieces of paper from a previous jam are stuck in the product.
  • The tray is too full.
  • If printing on an envelope, the edges of the envelope are bent.
Step one: Remove any loose paper from the tray
Remove any loose sheets of paper from the input tray and the output tray.
CAUTION:Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Remove any loose paperDo not pull jammed paper
Illustration of removing loose paperIllustration of do not pull jammed paper
Step two: Clear the paper jam from the rear of the All-in-One
  1. Press the Power button ( ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Press in the tab on the left side of the rear access door to release the door. Pull the door away from the product to remove it.
    Figure 9: Remove the rear access door
    Photograph of removing the rear access door
  4. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them.
    Figure 10: Gently remove the jammed paper
    Illustration of removing the jammed paper
    CAUTION:If the paper tears, remove the torn pieces from the rollers and wheels. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
    Figure 11: Remove scraps of paper
    Illustration of removing scraps of paper
  5. Reattach the rear access door. Slide the two pins on the right side of the door into the two holes on the right of the product, and then snap the left side into place.
    Figure 12: Reattach the rear access door
    Illustration of reattaching the rear access door.
  6. Reconnect the power cord to the rear of the product.
Step three: Clear the paper jam from the front of the All-in-One
  1. Press the Power button ( ) to turn on the product, if the product is not already on.
  2. Open the cartridge access door. The carriage moves into the middle of the access area, unless there is an obstruction.
    Figure 13: Open the cartridge access door
    Illustration of opening the cartridge access door
    Figure 14: The carriage in the center of the product
    Photograph of the carriage in the center of the product
  3. When the carriage stops moving, disconnect the power cord from the rear of the product.
  4. Gently remove any jammed paper.
    NOTE:Remove paper from the front of the product as carefully as possible. If any torn pieces of paper remain inside the product, more paper jams are likely to occur, and this could damage the print mechanism.
  5. Make sure that no scraps of paper are stuck between the rollers.
  6. Close the cartridge access door.
    Figure 15: Close the cartridge access door
    Illustration of closing the cartridge access door
  7. Reconnect the power cord to the rear of the product.
  8. Press the Power button ( ) to turn on the product.
Step four: Print a self-test report
  1. Press and hold the Cancel button ( ), and then press the Start Copy Color button ( ).
  2. Release both buttons at the same time. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution five: Make sure that the carriage can move freely

Use the following steps to make sure that the carriage moves freely.
Step one: Check the paper path
  1. Press the Power button ( ) to turn on the product.
  2. Open the cartridge access door. The carriage moves into the middle of the access area, unless there is an obstruction.
    Figure 16: Open the cartridge access door
    Illustration of opening the cartridge access door
    Figure 17: The carriage in the center of the product
    Photograph of the carriage in the center of the product
  3. With the product turned on, disconnect the power cord from the rear of the product.
    CAUTION:You must disconnect the power cord to move parts by hand without the risk of an electrical shock.
  4. Unplug the power cord from the power source or electrical outlet.
  5. Check for any paper or object that might be restricting the carriage.
    Figure 18: Paper that is restricting the carriage
    Photograph of paper restricting the carriage
    NOTE:You might need a flashlight to illuminate areas for proper viewing.
  6. Remove any loose paper or obstructions you find.
  7. Reach inside the product, and then manually move the carriage.
    • If the carriage is stuck on the right side of the product , move the carriage to the left side of the product.
    • If the carriage is stuck on the left side of the product , move the carriage to the right side of the product.
    • If the carriage is stuck in the middle of the product , move the carriage to the right side of the product.
  8. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right.
  9. Close the cartridge access door.
    Figure 19: Close the cartridge access door
    Illustration of closing the cartridge access door
  10. Reconnect the power cord to the rear of the product.
  11. Plug the power cord into the electrical outlet.
  12. Press the Power button ( ) to turn on the product.
Step two: Print a self-test report
  1. Press and hold the Cancel button ( ), and then press the Start Copy Color button ( ).
  2. Release both buttons at the same time. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution six: Clean the rollers, and then print a self-test report

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed rollers.
Step one: Clean the rollers
Follow these steps to remove any debris, dirt, or paper scraps from the rollers.
  1. Gather the following materials:
    • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
    • Distilled, filtered, or bottled water (tap water might damage the product)
  2. Press the Power button ( ) to turn off the product.
  3. Disconnect the power cord from the rear of the product.
  4. Press in the tab on the left side of the rear access door to release the door. Pull the door away from the product to remove it.
    Figure 20: Remove the rear access door
    Photograph of removing the rear access door
  5. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
  6. Press the cloth against the paper feed rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
    Figure 21: Clean the paper feed rollers
    Illustration of the rollers inside the rear access door
  7. Allow the rollers to dry for 10 or 15 minutes.
  8. Check the paper feed rollers on the rear access door to make sure that they are clean, free of paper bits, and rotate freely.
    Figure 22: The rollers in the rear access door
    Photograph of rear access door rollers
  9. Reattach the rear access door. Slide the two pins on the right side of the door into the two holes on the right of the product, and then snap the left side into place.
    Figure 23: Reattach the rear access door
    Illustration of installing the rear access door.
  10. Reconnect the power cord to the rear of the product.
  11. Press the Power button ( ) to turn on the product.
Step two: Print a self-test report
  1. Press and hold the Cancel button ( ), and then press the Start Copy Color button ( ).
  2. Release both buttons at the same time. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution seven: Reset the All-in-One

Follow these steps to reset the product.
Step one: Reset the All-in-One
Follow these steps to reset the product.
  1. With the power on, disconnect the power cord from the rear of the product.
  2. Wait 30 seconds.
  3. Reconnect the power cord to the rear of the product.
  4. Press the Power button ( ) to turn on the product.
  5. Wait until the Power light ( ) stops blinking. The reset is then complete.
Step two: Print a self-test report
  1. Press and hold the Cancel button ( ), and then press the Start Copy Color button ( ).
  2. Release both buttons at the same time. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution eight: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.
In this error condition , the following control panel light pattern displays:
  • Power light : On
  • Check Paper light : Off
  • Check Cartridge light : Blinking
  • Plain Paper Type light : Off
  • Photo Paper Type light : Off
  • Start Copy Black light : Off
  • Start Copy Color light : Off
Figure 24: Check Cartridge light is blinking
Illustration of the product control panel
    The cartridge access door is open or a problem has occurred with a cartridge.

Solution one: Close the cartridge access door

Check the cartridge access door to make sure that it is closed completely. If it is open, close it.
Figure 25: Close the cartridge access door
Illustration of closing the cartridge access door
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Resolve the cartridge problem

Follow these steps in the order given to resolve the cartridge problem.
Step one: Determine which cartridge is the problem
Select the method to determine which cartridge is the problem, and then proceed to the remaining steps.
If the product is connected to a computer, and if the HP software is installed on the computer, you should have seen a message displayed on the computer.
  • If the message on the computer indicates that a specific cartridge is causing the problem, continue to the next step.
  • If the message on the computer does not identify a particular cartridge (it says only Print cartridge error ), follow these steps to determine which cartridge is causing the problem.
    1. Open the cartridge access door. The carriage moves into the middle of the access area, unless there is an obstruction.
      Figure 26: Open the cartridge access door
      Illustration of opening the cartridge access door
      Figure 27: The carriage in the center of the product
      Photograph of the carriage in the center of the product
    2. Remove one cartridge (not both).
    3. Close the cartridge access door.
      • If the computer message is Print Cartridge Error , then the cartridge that is still in the product is the problem cartridge.
      • If the computer message is NOT Print Cartridge Error (instead, it says that the cartridge you have removed is ... Either missing, not detected, or incorrectly installed ), then the cartridge you have removed is the problem cartridge.
    4. Continue to the next step on cleaning the problem cartridge contacts.
If the product is not connected to a computer, or the HP software is not installed, there is no computer message. Follow these steps to identify the problem cartridge.
  1. Open the cartridge access door. The carriage moves into the middle of the access area, unless there is an obstruction.
    Figure 28: Open the cartridge access door
    Illustration of opening the cartridge access door
    Figure 29: The carriage in the center of the product
    Photograph of the carriage in the center of the product
  2. Press down on the cartridge on the right to release it, and then pull it out from its slot.
    Figure 30: Remove the black or photo cartridge
    Photo of removing the black or photo cartridge
  3. Close the cartridge access door.
  • If the Check Cartridge light ( ) starts blinking, the tricolor cartridge (the cartridge on the left) is the problem cartridge. Continue to the next step.
  • If the Check Cartridge light ( ) does not blink, you cannot tell which cartridge is the problem cartridge. Continue to the next step, and clean both cartridges.
Step two: Clean the problem cartridge contacts
Follow these steps in the order given to clean the electrical contacts:
  1. Gather the following items:
    • Clean distilled water. Use bottled or filtered water if distilled water is not available.
    • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
  2. Open the cartridge access door. The carriage moves into the middle of the access area, unless there is an obstruction.
    Figure 31: Open the cartridge access door
    Illustration of opening the cartridge access door
    Figure 32: The carriage in the center of the product
    Photograph of the carriage in the center of the product
  3. Disconnect the power cord from the rear of the product.
  4. Press down on one of the cartridges to release it, and then pull it out from its slot.
    Figure 33: Remove the problem cartridge
    Photo of removing a cartridge
  5. If there is tape on the cartridge, remove it. Do not remove the copper-colored strip.
    Figure 34: Remove the tape
    Illustration: Remove the tape
    If you removed the tape from the cartridge, there is no need to clean the cartridge. Continue to the step to reinstall the cartridge.
  6. Place the cartridge on a piece of paper with the nozzle plate facing up.
  7. Dip a swab in the clean water, and then squeeze it to remove most of the moisture. The swab should only be slightly damp.
  8. Clean the cartridge contacts.
    CAUTION: Avoid touching the nozzles.
    Figure 35: Clean the cartridge contacts
    Photograph of the cartridge contacts.
    NOTE:Clean the contacts quickly enough so that the cartridge is not outside of the product for more than 30 minutes. The ink can dry and clog the nozzles if the cartridge is outside of the product for too long.
  9. Clean the contacts in the carriage for the problem cartridge.
    WARNING:Make sure that the power cord is disconnected from the product.
    Figure 36: Print carriage
    Photograph of the carriage
    Figure 37: The gold-colored contacts in the carriage
    Photograph of the contacts in the carriage
  10. Wait ten minutes to allow the cartridge and carriage to dry.
  11. Place the cartridge in its slot at a slight, upward angle, and then press up and forward until the cartridge snaps into position.
    Figure 38: Install the cartridge
    Illustration of inserting a cartridge
  12. Reconnect the power cord to the rear of the product.
  13. Close the cartridge access door.
    Figure 39: Close the cartridge access door
    Illustration of closing the cartridge access door
    An alignment page prints after about a minute.
Step three: Align the cartridges
Follow these steps to align the cartridges. If the product does not complete the cartridge alignment, it will print an alignment page every time you turn on the product.
  1. Open the scanner lid.
    Figure 40: Lift the scanner lid
    Illustration of lifting the scanner lid
  2. Place the alignment page face down on the scanner glass in the lower-left corner.
    Figure 41: Load the alignment page
    Illustration of loading the alignment page
  3. Close the scanner lid while holding the alignment page in place.
  4. Press the Scan button ( ) on the control panel. The product aligns the cartridges.
    The alignment is complete when the Power light ( ) stops blinking.
  5. Check the control panel for the blinking lights.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.
Step four: Replace the problem cartridge
To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper .
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country or region location is correct.
Follow these steps to replace the problem cartridge.
  1. Open the cartridge access door. The carriage moves into the middle of the access area, unless there is an obstruction.
    Figure 42: Open the cartridge access door
    Illustration of opening the cartridge access door
    Figure 43: The carriage in the center of the product
    Photograph of the carriage in the center of the product
  2. Press down gently on the top of the cartridge to release it from the carriage.
    Figure 44: Remove the cartridge
  3. Remove the new cartridge from its packaging, and then remove the protective tape from the cartridge.
    Figure 45: Remove the protective tape
    Illustration of removing the protective tape
    CAUTION:Do not touch the cartridge contacts or nozzles.
    Figure 46: Do not touch the contacts
    Illustration cautioning against touching the cartridge contacts
  4. Place the cartridge in its slot at a slight, upward angle, and then press up and forward until the cartridge snaps into position.
    Figure 47: Install the cartridge
    Illustration of inserting a cartridge
  5. Close the cartridge access door. An alignment page prints within a minute.
    Figure 48: Close the cartridge access door
    Illustration of closing the cartridge access door
Step five: Align the cartridges
Follow these steps to align the cartridges. If the product does not complete the cartridge alignment, it will print an alignment page every time you turn on the product.
  1. Open the scanner lid.
    Figure 49: Lift the scanner lid
    Illustration of lifting the scanner lid
  2. Place the alignment page face down on the scanner glass in the lower-left corner.
    Figure 50: Load the alignment page
    Illustration of loading the alignment page
  3. Close the scanner lid while holding the alignment page in place.
  4. Press the Scan button ( ) on the control panel. The product aligns the cartridges.
    The alignment is complete when the Power light ( ) stops blinking.
  5. Check the control panel for the blinking lights.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.
In this error condition , the following control panel light pattern displays:
  • Power light : On
  • Check Paper light : Blinking
  • Check Print Cartridge light : Blinking
  • Plain Paper Type light : Off
  • Photo Paper Type light : Off
  • Start Copy Black light : Off
  • Start Copy Color light : Off
Figure 51: Control panel with lights indicated
Image of control panel with the lights indicated
    The carriage is stalled.

Solution one: Clear the paper jam

Follow these steps in the order presented to resolve the issue.
Step one: Remove any loose paper from the tray
Remove any loose sheets of paper from the input tray and the output tray.
CAUTION:Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Remove any loose paperDo not pull jammed paper
Illustration of removing loose paperIllustration of do not pull jammed paper
Step two: Clear the paper jam from the rear of the product
  1. Press the Power button ( ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Press in the tab on the left side of the rear access door to release the door. Pull the door away from the product to remove it.
    Figure 52: Remove the rear access door
    Photograph of removing the rear access door
  4. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them.
    Figure 53: Gently remove the jammed paper
    Illustration of removing the jammed paper
    CAUTION:If the paper tears, remove the torn pieces from the rollers and wheels. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
    Figure 54: Remove scraps of paper
    Illustration of removing scraps of paper
  5. Reattach the rear access door. Slide the two pins on the right side of the door into the two holes on the right of the product, and then snap the left side into place.
    Figure 55: Reattach the rear access door
    Illustration of installing the rear access door.
  6. Reconnect the power cord to the rear of the product.
Step three: Clear the paper jam from the front of the All-in-One
  1. Press the Power button ( ) to turn on the product, if the product is not already on.
  2. Open the cartridge access door. The carriage moves into the middle of the access area, unless there is an obstruction.
    Figure 56: Open the cartridge access door
    Illustration of opening the cartridge access door
    Figure 57: The carriage in the center of the product
    Photograph of the carriage in the center of the product
  3. When the carriage stops moving, remove the power cord from the rear of the product.
  4. Gently remove any jammed paper.
    NOTE:Remove paper from the front of the product as carefully as possible. If any torn pieces of paper remain inside the product, more paper jams are likely to occur, and this could damage the print mechanism.
  5. Make sure that no scraps of paper are stuck between the rollers.
  6. Close the cartridge access door.
    Figure 58: Close the cartridge access door
    Illustration of closing the cartridge access door
  7. Reconnect the power cord to the rear of the product.
  8. Press the Power button ( ) to turn on the product.
Step four: Load paper
  1. Make sure that the paper is free of rips, dust, wrinkles, and curled or bent edges.
  2. Make sure that all the paper in the stack is the same size and type.
  3. Tap the stack on a flat surface to even the edges.
  4. Slide the paper width guide to its outermost position.
    Figure 59: Slide out the paper width guide
    Illustration: Slide out the paper width guide
  5. Insert the paper into the paper tray.
    NOTE:The paper should extend off the end of the paper tray about six mm (about .25 inches). Pushing the paper in too far could result in more than one sheet of paper feeding into the product or paper jams.
    Figure 60: Insert the paper into the paper tray
    Illustration: Insert the paper into the paper tray
  6. Slide the paper width guide inward until it is snug (but not tight) against the paper.
    Figure 61: Slide the paper width guide inward
    Illustration: Slide the paper width guide inward
Step five: Print a self-test report
  1. Press and hold the Cancel button ( ), and then press the Start Copy Color button ( ).
  2. Release both buttons at the same time. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution two: Clear any carriage path obstructions

Follow these steps to clear any carriage path obstructions, and then print a self-test report.
Step one: Clear any carriage path obstructions
  1. Open the cartridge access door. The carriage moves into the access area on the right, unless there is an obstruction.
    Figure 62: Open the cartridge access door
    Illustration of opening the cartridge access door
  2. Without turning off the product , disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the electrical outlet.
    CAUTION: The power cord must be unplugged to allow the parts to be moved by hand and to reset the paper feed mechanism, without the risk of an electrical shock.
  4. Look in through either the cartridge access door or the output paper tray. Make sure that the cartridges are locked into the carriage and have not come loose.
    NOTE:You might have to reach through the output paper tray to access the carriage.
  5. Check for any paper or object that might be restricting the carriage.
  6. Remove any obstructions found.
  7. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right.
  8. Remove any obstructions found.
  9. Close the cartridge access door.
    Figure 63: Close the cartridge access door
    Illustration of closing the cartridge access door
  10. Reconnect the power cord to the rear of the product.
  11. Plug the power cord into the electrical outlet.
  12. Press the Power button ( ) to turn on the product, if the product is not already on.
Step two: Print a self-test report
  1. Press and hold the Cancel button ( ), and then press the Start Copy Color button ( ).
  2. Release both buttons at the same time. The self-test report prints.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Make sure that the control panel overlay is installed correctly

If the control panel overlay, or bezel, is incorrectly installed, the product might indicate a false error condition. If the product has not been set up before, ensure correct installation of the control panel overlay by following the instructions below.
If you already installed the control panel overlay, and your printer has been working for some time, do not attempt to reinstall the overlay. Press firmly on the overlay to ensure proper installation of the overlay adhesive or pins.
NOTE:If you have already installed the control panel overlay, proceed to the next solution.
  1. Disconnect the power cord from the rear of the product.
  2. Locate the control panel overlay, and then peel off the paper backing to expose the adhesive.
  3. Lift the scanner lid, and then carefully line up and install the control panel overlay.
  4. Reconnect the power cord to the rear of the product.
  5. Try the task again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution four: Plug the All-in-One directly into an electrical outlet

Follow these steps in the order presented to make sure that the product is properly connected to a suitable power source.
  1. Check the computer power cord to make sure that it has a three-prong power plug.
  2. Check the product to make sure that it has a three-prong power plug.
  3. Disconnect the power cord from the rear of the product.
  4. Unplug the power cord from any power strips or surge suppressors.
  5. Plug the power cord directly into a grounded (three-prong) electrical outlet.
  6. Reconnect the power cord to the rear of the product.
  7. Try the task again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution five: Reset the All-in-One

Follow these steps to reset the product.
  1. With the power on, disconnect the power cord from the rear of the product.
  2. Wait 30 seconds.
  3. Reconnect the power cord to the rear of the product.
  4. Press the Power button ( ) to turn on the product.
  5. Wait until the Power light ( ) stops blinking. The reset is then complete.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution six: Resolve the cartridge problem

Follow these steps in the order given to resolve the cartridge problem.
Step one: Determine which cartridge is the problem
Select the method to determine which cartridge is the problem, and then follow the remaining steps to resolve the issue.
If the product is connected to a computer, and if the HP software is installed on the computer, you should have seen a message displayed on the computer.
  • If the message on the computer indicates that a specific cartridge is causing the problem, continue to the next step.
  • If the message on the computer does not identify a particular cartridge (it says only Print cartridge error ), follow these steps to determine which cartridge is causing the problem.
    1. Open the cartridge access door. The carriage moves into the middle of the access area, unless there is an obstruction.
      Figure 64: Open the cartridge access door
      Illustration of opening the cartridge access door
      Figure 65: The carriage in the center of the product
      Photograph of the carriage in the center of the product
    2. Remove one cartridge (not both).
    3. Close the cartridge access door.
      • If the computer message is Print Cartridge Error , then the cartridge that is still in the product is the problem cartridge.
      • If the computer message is NOT Print Cartridge Error (instead, it says that the cartridge you have removed is ... Either missing, not detected, or incorrectly installed ), then the cartridge you have removed is the problem cartridge.
      Figure 66: Close the cartridge access door
      Illustration of closing the cartridge access door
    4. Continue to the step to clean the problem cartridge.
If the product is not connected to a computer, or the HP software is not installed, there is no computer message. Follow these steps to identify the problem cartridge.
  1. Open the cartridge access door. The carriage moves into the middle of the access area, unless there is an obstruction.
    Figure 67: Open the cartridge access door
    Illustration of opening the cartridge access door
    Figure 68: The carriage in the center of the product
    Photograph of the carriage in the center of the product
  2. Press down on the cartridge on the right to release it, and then pull it out from its slot.
    Figure 69: Remove the black or photo cartridge
    Photo of removing the black or photo cartridge
  3. Close the cartridge access door.
  • If the Check Cartridge light ( ) starts blinking, the tricolor cartridge (the cartridge on the left) is the problem cartridge. Continue to the next step.
  • If the Check Cartridge light ( ) does not blink, you cannot tell which cartridge is the problem cartridge. Continue to the next step, and clean both cartridges.
Step two: Clean the problem cartridge contacts
Follow these steps in the order given to clean the electrical contacts:
  1. Gather the following items:
    • Clean distilled water. Use bottled or filtered water if distilled water is not available.
    • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
  2. Open the cartridge access door. The carriage moves into the middle of the access area, unless there is an obstruction.
    Figure 70: Open the cartridge access door
    Illustration of opening the cartridge access door
    Figure 71: The carriage in the center of the product
    Photograph of the carriage in the center of the product
  3. Disconnect the power cord from the rear of the product.
  4. Press down on one of the cartridges to release it, and then pull it out from its slot.
    Figure 72: Remove the problem cartridge
    Photo of removing a cartridge
  5. If there is tape on the cartridge, remove it. Do not remove the copper-colored strip.
    Figure 73: Remove the tape
    Illustration: Remove the tape
    If you removed the tape from the cartridge, there is no need to clean the cartridge. Continue to the step to reinstall the cartridge.
  6. Place the cartridge on a piece of paper with the nozzle plate facing up.
  7. Dip a swab in the clean water, and then squeeze it to remove most of the moisture. The swab should only be slightly damp.
  8. Clean the cartridge contacts.
    CAUTION: Avoid touching the nozzles.
    Figure 74: Clean the cartridge contacts
    Photograph of the cartridge contacts.
    NOTE:Clean the contacts quickly enough so that the cartridge is not outside of the product for more than 30 minutes. The ink can dry and clog the nozzles if the cartridge is outside of the product for too long.
  9. Clean the contacts in the carriage for the problem cartridge.
    WARNING:Make sure that the power cord is disconnected from the product.
    Figure 75: The carriage
    Photograph of the carriage
    Figure 76: The gold-colored contacts in the carriage
    Photograph of the contacts in the carriage
  10. Wait ten minutes to allow the cartridge and carriage to dry.
  11. Place the cartridge in its slot at a slight, upward angle, and then press up and forward until the cartridge snaps into position.
    Figure 77: Install the cartridge
    Illustration of inserting a cartridge
  12. Reconnect the power cord to the rear of the product.
  13. Close the cartridge access door.
    Figure 78: Close the cartridge access door
    Illustration of closing the cartridge access door
    An alignment page prints after about a minute.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.
Step three: Replace the problem cartridge
To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper .
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country or region location is correct.
Follow these steps to replace the problem cartridge.
  1. Open the cartridge access door. The carriage moves into the middle of the access area, unless there is an obstruction.
    Figure 79: Open the cartridge access door
    Illustration of opening the cartridge access door
    Figure 80: The carriage in the center of the product
    Photograph of the carriage in the center of the product
  2. Press down gently on the top of the cartridge to release it from the carriage.
    Figure 81: Remove the cartridge
  3. Remove the new cartridge from its packaging, and then remove the protective tape from the cartridge.
    Figure 82: Remove the protective tape
    Illustration of removing the protective tape
    CAUTION:Do not touch the cartridge contacts or nozzles.
    Figure 83: Do not touch the contacts
    Illustration cautioning against touching the cartridge contacts
  4. Place the cartridge in its slot at a slight, upward angle, and then press up and forward until the cartridge snaps into position.
    Figure 84: Install the cartridge
    Illustration of inserting a cartridge
  5. Close the cartridge access door. An alignment page prints within a minute.
    Figure 85: Close the cartridge access door
    Illustration of closing the cartridge access door
Step four: Align the cartridges
Follow these steps to align the cartridges. If the product does not complete the cartridge alignment, it will print an alignment page every time you turn on the product.
  1. Open the scanner lid.
    Figure 86: Lift the scanner lid
    Illustration of lifting the scanner lid
  2. Place the alignment page face down on the scanner glass in the lower-left corner.
    Figure 87: Load the alignment page
    Illustration of loading the alignment page
  3. Close the scanner lid while holding the alignment page in place.
  4. Press the Scan button ( ) on the control panel. The product aligns the cartridges.
    The alignment is complete when the Power light ( ) stops blinking.
  5. Check the control panel for the blinking lights.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution seven: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.
In this error condition , the following control panel light pattern displays:
  • On/Resume light : Blinking
  • Check Paper light : Blinking
  • Check Cartridge light : Blinking
  • Plain Paper Type light : Off
  • Photo Paper Type light : Off
  • Start Copy Black light : Off
  • Start Copy Color light : Off
Figure 88: Check Paper, Check Cartridge, and Power lights are blinking
Illustration of the product control panel with the blinking lights
    The product has a scanner failure.

Solution one: Reset the All-in-One

Follow these steps to reset the product.
  1. With the power on, disconnect the power cord from the rear of the product.
  2. Wait 30 seconds.
  3. Reconnect the power cord to the rear of the product.
  4. Press the Power button ( ) to turn on the product.
  5. Wait until the Power light ( ) stops blinking. The reset is then complete.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Make sure that the control panel overlay is installed correctly

If the control panel overlay, or bezel, is incorrectly installed, the product might indicate a false error condition. If the product has not been set up before, ensure correct installation of the control panel overlay by following the instructions below.
If the control panel overlay is already installed, and your printer has been working for some time, do not attempt to reinstall the overlay. Press firmly on the overlay to ensure proper installation of the overlay adhesive or pins.
NOTE:If you have already installed the control panel overlay, proceed to the next solution.
  1. Disconnect the power cord from the rear of the product.
  2. Locate the control panel overlay, and then peel off the paper backing to expose the adhesive.
  3. Lift the scanner lid, and then carefully line up and install the control panel overlay.
  4. Reconnect the power cord to the rear of the product.
  5. Try the task again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Check the scanner light

Press the Start Copy Color button ( ) on the control panel to make a color copy of any document. While the product makes the copy, lift the scanner lid slightly to make sure that the scanner light is visible.
CAUTION:Do not look directly at the light. It is not necessary to open the lid completely to see the light.
If the scanner light is not visible, continue to the next solution.

Solution four: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.
In this normal condition , the following control panel light pattern displays:
  • Power light : Blinking
  • Check Paper light : Off
  • Check Cartridge light : Off
  • Plain Paper Type light : Off
  • Photo Paper Type light : Off
  • Black Copy light : Off
  • Color Copy light : Off
Figure 89: The Power light is blinking
Illustration of the product control panel
    The product is busy printing, scanning, copying, or performing a maintenance task.

Solution one: Wait for the All-in-One to finish the task

If the product is busy, wait for the product to finish the task.
  • If the product finishes the task, there is no need to continue troubleshooting.
  • If the product never finishes the task, and the lights continue to blink, continue to the next solution.

Solution two: Cancel the task

Press the Cancel button ( ) on the control panel, and then try the task again.
  • If you cannot cancel the task, press and hold the Power button ( ) for three seconds to turn off the product.
  • If the product does not turn off, continue to the next solution.

Solution three: Reset the All-in-One

Follow these steps in the order given to reset the product.
Step one: Reset the All-in-One
Follow these steps to reset the product.
  1. With the power on, disconnect the power cord from the rear of the product.
  2. Wait 30 seconds.
  3. Reconnect the power cord to the rear of the product.
  4. Press the Power button ( ) to turn on the product.
  5. Wait until the Power light ( ) stops blinking. The reset is then complete.
Step two: Try the task again
Try the task again, and then wait a couple of minutes for the task to complete.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution four: Plug the All-in-One directly into an electrical outlet

Plug the product directly into an electrical outlet to make sure that the power source functions correctly.
  1. Disconnect the power cord from the rear of the product.
  2. Unplug the power cord from any power strips or surge suppressors.
  3. Plug the power cord directly into an electrical outlet.
  4. Reconnect the power cord to the rear of the product.
  5. Press the Power button ( ) to turn on the product.
  6. Try the task again.
    If the issue persists, try a different electrical outlet.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution five: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.
In this normal condition , the following control panel light pattern displays:
  • Power light : Blinks quickly for three seconds, and then stays on
  • Check Paper light : Off
  • Check Cartridge light : Off
  • Plain Paper Type light : Off
  • Photo Paper Type light : Off
  • Start Copy Black light : Off
  • Start Copy Color light : Off
Figure 90: The Power light blinks 3 times, and then stays on
Illustration of the product control panel
    The product is performing another task.

Solution one: Wait for the All-in-One to finish the task

If the product is busy, wait for the product to finish the task.
  • If the product finishes the task , there is no need to continue troubleshooting.
  • If the product never finishes the task , and the lights continue to blink, continue to the next solution.

Solution two: Cancel the task

Press the Cancel button ( ) on the control panel, and then try the task again.
  • If you cannot cancel the task , press and hold the Power button ( ) for three seconds to turn off the product.
  • If the product does not turn off , continue to the next solution.

Solution three: Reset the All-in-One

Follow these steps in the order given to reset the product.
Step one: Reset the All-in-One
Follow these steps to reset the product.
  1. With the power on, disconnect the power cord from the rear of the product.
  2. Wait 30 seconds.
  3. Reconnect the power cord to the rear of the product.
  4. Press the Power button ( ) to turn on the product.
  5. Wait until the Power light ( ) stops blinking. The reset is then complete.
Step two: Try the task again
Try the task again, and then wait a couple of minutes for the task to complete.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution four: Plug the All-in-One directly into an electrical outlet

Plug the product directly into an electrical outlet to make sure that the power source functions correctly.
  1. Disconnect the power cord from the rear of the product.
  2. Unplug the power cord from any power strips or surge suppressors.
  3. Plug the power cord directly into an electrical outlet.
  4. Reconnect the power cord to the rear of the product.
  5. Press the Power button ( ) to turn on the product.
  6. Try the task again.
    If the issue persists, try a different electrical outlet.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution five: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.
In this error condition , the following control panel light pattern displays:
  • Power light : Blinks quickly for 20 seconds, and then stays on
  • Check Paper light : Off
  • Check Cartridge light : Off
  • Plain Paper Type light : Off
  • Photo Paper Type light : Off
  • Start Copy Black light : Off
  • Start Copy Color light : Off
Figure 91: The Power light blinks for 20 seconds, and then stays on
Illustration of the product control panel
    While printing or scanning, the product loses communication with the computer.

Solution one: Restore the connection

Follow these steps to make sure that the product is communicating with the computer.
Step one: Disconnect the USB cable
  1. Disconnect the USB cable from the rear of the product.
    CAUTION:Do not disconnect the power cord during this step.
    Figure 92: Disconnect the USB cable from the rear of the product
    Illustration of disconnecting the USB cable from the rear of the product.
  2. Disconnect the USB cable from the computer.
Step two: Reconnect the USB cable
  1. Press the Power button ( ) to turn off the product.
  2. Reconnect the USB cable to the USB port on the computer. For troubleshooting purposes, do not reconnect to a powered USB hub until after the direct connection to the computer resolves the issue.
  3. Reconnect the USB cable to the product.
    NOTE:The icon on the USB cable ( ) generally faces up when the cable is connected correctly.
    Figure 93: Reconnect the USB cable
    Illustration of reconnecting the USB cable
  4. Press the Power button ( ) to turn on the product.
Step three: Restart the computer
NOTE:Some of the following solutions require you to restart the computer. Consider bookmarking this page on your Web browser, so that you can reference it after restarting the computer.
Select your operating system, and then follow the steps to restart the computer for your operating system.
Macintosh users: skip to the next step.
  1. On the Windows taskbar, click Start ( ), and then click Shut Down ( ).
  2. From the What do you want the computer to do? drop-down list, click Restart , and then click OK .
On the Windows taskbar, click the Windows icon ( ), click the Right Arrow button ( ), and then click Restart .
On the Windows taskbar, click the Windows icon ( ), click the Right Arrow button ( ), and then click Restart .
Step four: Test the All-in-One
  1. Repeat the steps of the print or scan task that caused the original error condition and pattern of blinking lights.
  2. Check the control panel to see if the lights are still blinking.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the error persists , continue to the next step.
Step five: Replace the USB cable
  1. Securely connect an alternate (new or known-good) USB cable to the product and the computer.
    NOTE:HP supports USB cables less than 3 meters (9 feet 10 inches) in length.
  2. Try the task again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the error persists , contact your computer manufacturer or service center to ensure the USB port is set up and working properly.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Reset the All-in-One

Follow these steps in the order given to reset the product.
Step one: Reset the All-in-One
Follow these steps to reset the product.
  1. With the power on, disconnect the power cord from the rear of the product.
  2. Wait 30 seconds.
  3. Reconnect the power cord to the rear of the product.
  4. Press the Power button ( ) to turn on the product.
  5. Wait until the Power light ( ) stops blinking. The reset is then complete.
Step two: Try the task again
Try the task again, and then wait a couple of minutes for the task to complete.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Plug the All-in-One directly into an electrical outlet

Plug the product directly into an electrical outlet to make sure that the power source functions correctly.
  1. Disconnect the power cord from the rear of the product.
  2. Unplug the power cord from any power strips or surge suppressors.
  3. Plug the power cord directly into an electrical outlet.
  4. Reconnect the power cord to the rear of the product.
  5. Press the Power button ( ) to turn on the product.
  6. Try the task again.
    If the issue persists, try a different electrical outlet.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution four: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.
In this normal condition , the following control panel light pattern displays:
  • Power light : On
  • Check Paper light : Off
  • Check Cartridge light : Off
  • Plain Paper Type light : On or Off
  • Photo Paper Type light : On or Off
  • Start Copy Black light : Off
  • Start Copy Color light : Off
Figure 94: The Power light and one of the Paper Type lights are on
Illustration of the product control panel
    The product is ready to print, scan, copy, or perform a maintenance task.
Press the appropriate button(s) on the product to perform the intended task.
  • If the product operates normally , allow the product to complete the task.
  • If after trying the task, a blinking light or combination of blinking lights displays on the product control panel , find the pattern you are experiencing in this document, and then follow the steps to resolve the issue.
In this normal condition , the following control panel light pattern displays:
  • Power light : Blinking
  • Check Paper light : Off
  • Check Cartridge light : Off
  • Plain Paper Type light : Off
  • Photo Paper Type light : Off
  • Start Copy Black light : Blinking
  • Start Copy Color light : Off
Figure 95: Control panel with lights indicated
Image of control panel with the lights indicated
    The product is making a black copy.

Solution one: Wait for the All-in-One to finish the task

If the product is busy, wait for the product to finish the task.
  • If the product finishes the task , there is no need to continue troubleshooting.
  • If the product never finishes the task , and the lights continue to blink, continue to the next solution.

Solution two: Cancel the task

Press the Cancel button ( ) on the control panel, and then restart the task.
  • If you cannot cancel the task , press and hold the Power button ( ) for three seconds to turn off the product.
  • If the product does not turn off , continue to the next solution.

Solution three: Reset the All-in-One

Follow these steps in the order given to reset the product.
Step one: Reset the All-in-One
Follow these steps to reset the product.
  1. With the power on, disconnect the power cord from the rear of the product.
  2. Wait 30 seconds.
  3. Reconnect the power cord to the rear of the product.
  4. Press the Power button ( ) to turn on the product.
  5. Wait until the Power light ( ) stops blinking. The reset is then complete.
Step two: Try the task again
Try the task again, and then wait a couple of minutes for the task to complete.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution four: Plug the All-in-One directly into an electrical outlet

Plug the product directly into an electrical outlet to make sure that the power source functions correctly.
  1. Disconnect the power cord from the rear of the product.
  2. Unplug the power cord from any power strips or surge suppressors.
  3. Plug the power cord directly into an electrical outlet.
  4. Reconnect the power cord to the rear of the product.
  5. Press the Power button ( ) to turn on the product.
  6. Try the task again.
    If the issue persists, try a different electrical outlet.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution five: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.
In this normal condition , the following control panel light pattern displays:
  • Power light : Blinking
  • Check Paper light : Off
  • Check Cartridge light : Off
  • Plain Paper Type light : Off
  • Photo Paper Type light : Off
  • Start Copy Black light : Off
  • Start Copy Color light : Blinking
Figure 96: Control panel with lights indicated
Image of control panel with the lights indicated
    The product is making a color copy.

Solution one: Wait for the All-in-One to finish the task

If the product is busy, wait for the product to finish the task.
  • If the product finishes the task , there is no need to continue troubleshooting.
  • If the product never finishes the task , and the lights continue to blink, continue to the next solution.

Solution two: Cancel the task

Press the Cancel button ( ) on the control panel, and then restart the task.
  • If you cannot cancel the task , press and hold the Power button ( ) for three seconds to turn off the product.
  • If the product does not turn off , continue to the next solution.

Solution three: Reset the All-in-One

Follow these steps in the order given to reset the product.
Step one: Reset the All-in-One
Follow these steps to reset the product.
  1. With the power on, disconnect the power cord from the rear of the product.
  2. Wait 30 seconds.
  3. Reconnect the power cord to the rear of the product.
  4. Press the Power button ( ) to turn on the product.
  5. Wait until the Power light ( ) stops blinking. The reset is then complete.
Step two: Try the task again
Try the task again, and then wait a couple of minutes for the task to complete.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution four: Plug the All-in-One directly into an electrical outlet

Plug the product directly into an electrical outlet to make sure that the power source functions correctly.
  1. Disconnect the power cord from the rear of the product.
  2. Unplug the power cord from any power strips or surge suppressors.
  3. Plug the power cord directly into an electrical outlet.
  4. Reconnect the power cord to the rear of the product.
  5. Press the Power button ( ) to turn on the product.
  6. Try the task again.
    If the issue persists, try a different electrical outlet.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution five: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.
In this condition, the following control panel light pattern displays:
  • Power light : Off
  • Check Paper light : Off
  • Check Cartridge light : Off
  • Plain Paper Type light : Off
  • Photo Paper Type light : Off
  • Start Copy Black light : Off
  • Start Copy Color light : Off
Figure 97: Control panel with all the lights off
Illustration of the product control panel
    The product does not turn on.

Video of an All-in-One that won't turn on or respond

This video shows what to do when you push the Power button ( ) on your product, and the product does not turn on or respond.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.

Solution one: Make sure that the All-in-One is plugged in

Follow these steps to make sure that the power cord is connected to the rear of the product and plugged into an electrical outlet.
  1. Push the power cord into the rear of the product to make sure that the connection is secure.
  2. Push the power cord into the power supply to make sure that the connection is secure.
  3. Push the power cord into the electrical outlet to make sure that the connection is secure.
    Figure 98: The electrical connections
    Illustration of the electrical connections
    1 - Rear of product
    2 - Power module
    3 - Electrical outlet
  4. Press the Power button ( ) to turn on the product.
    • If the product turns on , there is no need to continue troubleshooting.
    • If the product does not turn on , continue to the next solution.

Solution two: Make sure that the electrical outlet works

  1. Unplug the power cord from the electrical outlet.
  2. Plug another appliance into the electrical outlet to make sure the outlet works.
    • If the electrical outlet does not work , plug the product into another outlet that does work.
    • If the electrical outlet works, but the product still does not turn on , continue to the next solution.

Solution three: Make sure that the power supply is compatible with the HP All-in-One

The term power supply refers to both the power module and the power cord.
NOTE:To make sure that your product and power supply are compatible, HP suggests you use the original power supply shipped with your product.
Example of a power moduleExample of a power cord
Photograph of a power modulePhotograph of a power cord
NOTE:The power module might have a permanently attached power cord, or the power cord might detach from the power module.The photographs in the examples might not match your product.
  1. Make sure that the voltage and amperage specifications printed on the power supply match the voltage and amperage specifications printed on the HP product.
    Voltage and amperage specifications printed on the power supplyVoltage and amperage requirements printed on the HP product
    In this example, the voltage (+32 V) and the amperage (2000 mA) from the power supply are compatible with the voltage and amperage specified on the HP product.
  2. If the voltage and amperage specifications of the product and the power supply are compatible, make sure that the connector on the power cord is the same shape and size as the connector on the HP product.
    WARNING:Do not force an incompatible power cord (the plug has a different shape or size than the HP product's electrical connection) into an HP product.
    • If the power cord is not compatible with the product, replace the power cord with a compatible cord. To buy a compatible cord, right-click the following link, How to Buy HP , and then click Open in New Window .
    • If the power cord is compatible with the product, but the product still does not turn on, continue to the next solution.

Solution four: Test the power with a compatible power cord from a different product

If you have another available power cord that is compatible with your product, use the alternate cord to test the power.
  • If the product turns on with the alternate power cord, the original power cord caused the issue. Contact HP to replace the power cord. Right-click the following link, How to Buy HP , to buy a compatible power cord.
  • If the product does not turn on with the alternate power cord, continue to the next step.

Solution five: Reset the power module, and then test the power

The power module has a safety feature that protects the product during a power surge. If you experienced a recent power surge, the power module might need to be reset. Follow these steps to reset the power module.
Step one: Reset the power module
  1. Disconnect the power cord from the rear of the product.
  2. Unplug the power cord from the electrical outlet.
  3. Unplug the power cord from the power module.
  4. Wait 15 seconds.
  5. Reconnect the power cord to the rear of the product.
  6. Plug the power cord back into the power module.
  7. Plug the power cord back into the electrical outlet. Do not use a power strip or surge protector until after the issue is resolved.
    Figure 99: The electrical connections
    Illustration of the electrical connections
    1 - Rear of product
    2 - Power module
    3 - Electrical outlet
  8. Check to see if the power module has an LED light.
  • If the power module does not have an LED light , continue to the next step.
  • If the power module has an LED light , check to see if the LED lights up.
  • If the LED does not light up, contact HP to replace the power module. To buy a compatible power module, right-click the following link, How to Buy HP , and then click Open in New Window .
  • If the LED lights up, continue to the next step.
Step two: Test the power on the All-in-One
Follow these steps to test the power on the product.
  1. Reconnect the power cord to the rear of the product.
  2. Press, and then quickly release the Power button ( ) to start a power on/off cycle. Do not hold the button down.
    If you press and hold the Power button too long, the product might turn on and then turn off without restarting. If this happens, press, and then quickly release the Power button ( ) again.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next solution.

Solution six: Test the power with a compatible power cord from a different product

If you have another available power cord that is compatible with your product, install the alternate cord, and then follow these steps to reset the power module and test the power.
If you do not have an alternate power cord, skip to the next solution.
Step one: Reset the power module
  1. Disconnect the power cord from the rear of the product.
  2. Unplug the power cord from the electrical outlet.
  3. Unplug the power cord from the power module.
  4. Wait 15 seconds.
  5. Reconnect the power cord to the rear of the product.
  6. Plug the power cord back into the power module.
  7. Plug the power cord back into the electrical outlet. Do not use a power strip or surge protector until after the issue is resolved.
    Figure 100: The electrical connections
    Illustration of the electrical connections
    1 - Rear of product
    2 - Power module
    3 - Electrical outlet
  8. Check to see if the power module has an LED light.
  • If the power module does not have an LED light , continue to the next step.
  • If the power module has an LED light , check to see if the LED lights up.
  • If the LED does not light up, contact HP to replace the power module. To buy a compatible power module, right-click the following link, How to Buy HP , and then click Open in New Window .
  • If the LED lights up, continue to the next step.
Step two: Test the power on the All-in-One
Follow these steps to test the power on the product.
  1. Reconnect the power cord to the rear of the product.
  2. Press, and then quickly release the Power button ( ) to start a power on/off cycle. Do not hold the button down.
    If you press and hold the Power button too long, the product might turn on and then turn off without restarting. If this happens, press, and then quickly release the Power button ( ) again.
  • If the product turns on with the alternate power cord, the original power cord caused the issue. Contact HP to replace the power cord. Right-click the following link, How to Buy HP , to buy a compatible power cord.
  • If the product does not turn on with the alternate power cord, continue to the next solution.

Solution seven: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty , contact HP.
  • If your product is out of warranty , fees might apply for contacting HP.