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The HP All-in-One Stops Responding during Wireless Network Setup

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Issue

The product becomes unresponsive during the wireless local area network (LAN) setup. No buttons on the front panel respond, and you cannot turn off the product with the Power ( ) button. The control panel display freezes.

Solution one: Perform a power reset

Disconnect the power cord from the back of the product. Wait 30 seconds, and then connect the power cord to the product.

Solution two: Check the All-in-One firmware (Windows only)

Use the following steps to make sure your firmware is the latest version.
  1. Press the Power ( ) button to turn on the product.
  2. From the following table, right-click the link that corresponds to your product, and then click Open in New Window . The firmware update page opens.
    Product SeriesFirmware Update
    Officejet Pro L7500 Officejet Pro L7500 firmware
    Officejet Pro L7600 Officejet Pro L7600 firmware
    Officejet Pro L7700 Officejet Pro L7700 firmware
  3. Follow the instructions on the Web page to check the firmware version.
  4. If your product does not have the latest firmware, follow the on-screen instructions on the Web page to install the latest firmware.
  5. Try to set up the wireless connection again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Set a Manual IP address on the HP All-in-One

Use the following steps to change the IP settings to Manual, and then set a manual IP address.
  1. On the control panel of the product, press Setup ( ).
  2. Press the left arrow button ( ) or the right arrow button ( ) to select Network , and then press OK .
  3. Press the left arrow button ( ) or the right arrow button ( ) to select Advanced Settings , and then press OK .
  4. Press the left arrow button ( ) or the right arrow button ( ) to select IP Settings , and then press OK .
  5. Press the left arrow button ( ) or the right arrow button ( ) to select Manual , and then press OK .
  6. Set the IP settings from the Manual IP Settings menu using the following instructions.
    For this item... Do the following...
    IP Address Type a static IP address on the same subnet, but outside the DHCP range. Choose an IP address with the same first three digits as the assigned IP, but a higher fourth digit (between 1 and 254). For example, if the original IP was 192.168.0.1, a good the static IP might be 192.168.0.200.
    Subnet Mask Do not change the Subnet Mask.
    Default Gateway Do not change the Default Gateway.
  7. Run the Wireless Setup Wizard and try to associate the product to the wireless network.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution four: Check your router's firmware

Make sure your router is using the latest firmware. See the user guide that came with your router for instructions on how to update the router's firmware.

Workarounds

The following workarounds do not resolve the issue, but they allow you to use the product.

Connect the HP All-in-One via a Wired Network

Use the following steps to disable the wireless radio and connect the product via Ethernet cable.
  1. Follow these steps to turn off the Wireless Radio.
    1. On the control panel of the product, press Setup ( ).
    2. Press the left arrow button ( ) or the right arrow button ( ) to select Network , and then press OK .
    3. Press the left arrow button ( ) or the right arrow button ( ) to select Advanced Settings , and then press OK .
    4. Press the left arrow button ( ) or the right arrow button ( ) to select Wireless Radio , and then press OK .
    5. Press the left arrow button ( ) or the right arrow button ( ) to select Off , and then press OK .
  2. Connect an Ethernet cable to the network port at the back of the product.
  3. Connect the other end of the Ethernet cable to one of the network ports on the router.
  4. Press the Power ( ) button to turn off the product, and then press teh Power button again to turn on the product.

Connect the HP All-in-One via Ad Hoc Wireless Network

Use the following steps to connect the product using an ad hoc wireless network.
  1. On the product control panel, press Setup .
  2. Use the down arrow button ( ) to highlight Network , and then press OK to display the Network menu.
  3. Use the down arrow button ( ) to highlight Wireless Setup Wizard , and then press OK . The setup wizard searches for available networks, and then displays a list of detected wireless network names (SSIDs).
  4. Use the down arrow button ( ) to highlight your wireless network SSID, and then press OK .
    NOTE:The wizard prompts for the network WEP key, if you configured security settings on the network.
  5. Highlight the letter or number on the visual keyboard, and then press OK to enter the letter.
  6. Highlight Done on the visual keyboard, and then press OK .
  7. Press OK again to confirm the settings.
  8. The product will attempt to connect to the network. After the wireless network is set up successfully, a message appears stating that the connection was successful. Press OK to clear the message.

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