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Using Server Recovery and Factory Reset

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This document applies to HP MediaSmart Server EX470 and EX475.

To help recover or reset the server, the HP MediaSmart Server includes a Server Recovery Disc. Using this disc requires a DVD drive.
Server Recovery attempts to recover all data and restore the folders. However, because of the state of the system prior to the recovery, not all data may be able to be recovered or integrated into the folder structure.
NOTE:For information about recovering a computer, see Computer Recovery below.

Choosing Server Recovery or Factory Reset?

How to chose which process to use.
CAUTION:During Server Recovery , all system settings, such as User Accounts and Photo Webshare settings, are lost. You will need to recreate them. During Factory Reset , in addition to loosing all system settings, the data on all drives is lost.
The following table will help you determine whether to choose Server Recovery or Factory Reset.
Choosing Server Recovery or Factory Reset
Server RecoveryFactory Reset
Server operating system has been corrupted.The partition data on the other storage drives is corrupted.
Disk replacement - partition data on other storage drives are okay.Giving away or selling the server. See the caution below this table.
If you have lost your password.
Server’s system hard drive has been replaced.
CAUTION:Factory Reset does not remove data from the drives; instead it allows the existing data to be overwritten. To insure that your data can never be accessed, use a “shredder” program that overwrites the hard drives with random numbers or meaningless data.

Recovering or resetting the server

CAUTION:Steps for performing a Server Recovery or Factory Reset. To recover or reset the server Use the Server Recovery Disc from a computer using a wired connection to the router (or switch). A wireless connection is not recommended. Additionally, if the server is some distance from the computer you are using for Server Recovery or Factory Reset, it may be more convenient to move the server near the computer.
  1. If the HP MediaSmart Server Control Center is open on your computer, close it before proceeding.
  2. Insert the Server Recovery Disc into a DVD drive in a computer connected to the network by an Ethernet cable.
    The Server Recovery program automatically starts.
    Figure 1: Starting Server Recovery
    Starting Server Recovery
  3. Click Next .
  4. Uninstall HP MediaSmart Server and Windows Home Server Connector:
    • Click Start , Control Panel and select Add or Remove Programs .
    • Click on HP MediaSmart Server , click Remove .
    • Click on Windows Home Server Connector , click Remove .
    Figure 2: Server Recovery dialog box
    Server Recovery dialog box
  5. Prepare the server for recovery or reset:
    1. On the back of the server, hold in the Power button for at least 4 seconds to force the server to shutdown.
    2. After the server is completely off, locate the recessed Status/Recovery button on the front of the server and prepare to press this button with a paper clip.
      Figure 3: Location of the Status/Recovery button
      Location of the Status/Recovery button
    3. On the back of the server, press the Power button to restart.
    4. While the Health indicator is blinking blue Blue Health indicator and red Red Health indicator , use a paper clip to press the recessed Status/Recovery button until it clicks.
      Recovery mode is initiated.
    5. If recovery mode is successfully initiated, the Health indicator light blinks purple and red repeating.
  6. On the Rebooting your server into recovery mode dialog box, click Next , and then follow the instructions on each dialog box.
    During the recovery process, the following may happen:
    • If the recovery program cannot find the server, see No server found below.
    • If the Server Recovery cannot recover the partition data, the progress bar will go to 100% and then back to zero and start over.
    • If the recovery fails, see Recovery fails below.
  7. After the Server Recovery or Factory Reset completes, the server automatically restarts. Before taking the next step wait until the Health indicator light is solid blue Blue Health indicator .
  8. You must reinstall the software on each of your computers, including the computer that you used to perform the recovery - otherwise, you won’t be able to use the server.
  9. Click Finish on the Server recovery complete dialog box.
    The HP MediaSmart Server software will automatically be installed on the computer where you performed the Server Recovery or Factory Reset.
    CAUTION:If you did not close the HP MediaSmart Server Control Center, as indicated in step 1, you may see a message asking you to reboot your computer. If you see this message, choose to reboot later. Otherwise, rebooting may leave the server in a state where it cannot be configured, and you will have to repeat the recovery or reset process.
    NOTE:It takes a few minutes for the server to go through the finishing process. Please be patient.
  10. To install the software on other client computers, see Installing the Software on Additional Home Computers below.

Computer Recovery

Computer Recovery

To help you recover your computer and data in the event of a hard drive failure, the HP MediaSmart Server includes a PC Restore Disc. Use this disc to restore your computer from the HP MediaSmart Server in the event of the following:
  • To restore the system drive.
  • When the operating system will not start (boot).
  • If you cannot use System Restore to restore the system files.
CAUTION:To ensure that you have the latest version of the PC Restore Disc, contact HP support at http://www.hp.com/support.
The Microsoft® Windows® Preinstallation Environment software included with this computer or software may be used for boot, diagnostic, setup, restoration, installation, configuration, test or disaster recovery purposes only.
NOTE:THIS SOFTWARE CONTAINS A SECURITY FEATURE THAT WILL CAUSE END USER CUSTOMER'S SYSTEM TO REBOOT WITHOUT PRIOR NOTIFICATION TO THE END USER CUSTOMER AFTER 24 HOURS OF CONTINUOUS USE.
To recover your computer
  1. Insert the PC Restore Disc into a CD/DVD drive in the computer you want to restore.
  2. Restart the computer, and boot from the CD.
  3. Follow the instructions in the Restore Wizard.
For additional information about restoring computer backups, see Restoring Computer Backups in the Windows Home Server Console Help.

No server found

No server found

If the recovery program cannot find the server, the most likely causes are:
  • The Recovery Mode was not successfully initiated—repeat step 5 if you did not push the Status/Recovery button while the Health indicator lights was blinking red and blue.
  • A firewall is blocking the connection - configure the firewall to allow the Windows Home Server Recovery application or to allow connections over TCP port 8192 and UDP port 8192. If opening these ports, be sure to close them after the recovery has completed. For more information, see the vendor’s documentation.
  • The network connection is not working. For troubleshooting network connections, see the section below.

Recovery fails

Recovery fails

If the recovery fails, one of the following messages will be displayed:
  • The server disks could not be reformatted
  • The partition data on the server could not be written
  • The primary volume on the server could not be written
  • The recovery image could not be loaded
The most likely causes of these messages are:
  • A connection failure.
    1. Make sure that you are using a wired connection to the server from the computer you are using to do the recovery.
    2. Check network connections
    3. Repeat the recovery or reset.

Installing the Software on Additional Home Computers

To install from the Software Installation Disc

  1. Insert the Software Installation Disc into a computer connected to the home network.
    You must have administrative privileges to install. For additional information, see Installing the Software on the First Computer below.
  2. Follow the instructions on the installation wizards.
    The installation process is identical to installing on the first computer except for the following:
    • The Windows Home Server Setup does not run.
      Your server password is required to install, as shown in the following figure:
      Figure 4: Log on to Windows Home Server
      Log on to Windows Home Server

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