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Blinking Lights

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Introduction

The lights on the front panel of the product indicate the product status. These lights can be on, off, or flashing, depending on the product status. The following sections describe the most common combinations of flashing lights, what they mean, and how to fix the issue.
Figure 1: Control panel lights
1 - Toner light
2 - Attention light
3 - Ready light
4 - Go light
5 - Go button
6 - Cancel button
NOTE:The Toner light operates independently of the Attention, Ready, and Go lights when the toner is low. If the toner is low, the red Toner light turns on, and the other lights can still indicate other errors or status messages. If any of the following patterns of blinking lights display at the same time that the Toner light is on and red, the error indicated by the blinking lights exists, and the toner is low.

Blinking lights

Figure 2: All lights are off
Illustration: All lights are off
Issue

All lights on the product are off.

Solution

Follow these steps to turn on the product:

  1. Plug the power cord into an electrical outlet.
  2. Connect the power cord to the back of the product.
  3. Press the Power switch on the back of the product to turn it on.
Figure 3: Ready light is on
Illustration: The Ready light is on and does not blink
Issue

The Ready light is on and does not blink.

Solution

The product is ready to print. You do not need to do anything.
Figure 4: Attention, Ready, and Go lights blink
Illustration: The Attention, Ready, and Go lights blink
Issue

The Attention, Ready, and Go lights blink.

Solution

The product is canceling a print job or initializing. You do not need to do anything.
Figure 5: Ready light blinks
Illustration: The Ready light is blinking
Issue

The Ready light blinks.

Solution

The product is processing or receiving data. To cancel the current job, press the Cancel button ().
Figure 6: Attention light blinks and Ready light is on
Illustration: The Attention light blinks and the Ready light is on
Issue

The Attention light blinks and the Ready light is on.

Solution

A general error or a manual feed error occurred. Press the Go button to recover from the error.
Figure 7: Attention light blinks
Illustration: The Attention light blinks
Issue one

The print cartridge door is open.

Solution one

Check the print cartridge door. Open the door, and then close it. Press it down to close it all the way.
Issue two

There is paper jammed in the product.

Solution two

Follow these steps to clear the paper jam:

  1. Remove all paper from the main tray, the priority feed slot, and the output bin.
    CAUTION:Do not try to remove jammed paper at this stage.
  2. Lift the print cartridge door, and then remove the print cartridge from the product.
    Figure 8: Remove the print cartridge
    Illustration: Lifting the print cartridge door and removing the print cartridge
  3. With both hands, grasp the paper where it is most visible, including the middle, and then carefully pull the paper out of the product.
    Figure 9: Remove jammed paper
    Illustration: Remove the jammed paper
  4. Look inside the product for any torn pieces of paper or labels, and then remove them.
  5. If any jammed paper remains in the input trays or the output tray, grasp it with both hands and gently remove it.
  6. Reinsert the print cartridge, and then close the print cartridge door.
    Figure 10: Reinsert the print cartridge
    Illustration: Reinstalling the print cartridge


For more information and more troubleshooting steps, see the Paper Jam document (c01280560) (in English) for this product on the HP Web site.
Issue three

The product is out of paper.

Solution three

Follow these steps to load paper in the product:

  1. Make sure that the stack of paper contains no more than 250 sheets of paper.
  2. Tap the stack of paper on a table or other flat surface to align the edges.
  3. Slide the paper into the main tray with the short edge toward the product and the print side up.
  4. Slide the paper width and paper length guides toward the stack of paper until they rest against the edges of the stack.
Figure 11: Attention, Ready, and Go lights are on
Illustration: The Attention, Ready, and Go lights are on
Issue

The product experienced a fatal error.

Solution

Follow these steps to reset the product:

  1. Press the Power switch on the back of the product to turn it on.
    Figure 12: Power switch
    Illustration: Location of the Power switch on the back of the product
  2. Unplug the power cord from the electrical outlet, and then wait 30 minutes.
  3. Plug the power cord back into the electrical outlet, and then press the Power switch on the back of the product to turn it on.
  4. If you have completed all the steps listed above and are still experiencing a problem, service the product.
Figure 13: Toner light is red and Ready light is on
Illustration: The Toner and Ready lights are on
Issue

The toner is low.

Solution

Order a new print cartridge and have it ready. To order a new print cartridge from HP, go to the SureSupply page on the HP Web site.
Figure 14: Toner light is red and blinks
Illustration: The Toner light blinks
Issue one

The print cartridge is installed incorrectly.

Solution one

Follow these steps to reinstall the print cartridge.

  1. Lift the print cartridge door, and then remove the print cartridge from the product.
    Figure 15: Remove the print cartridge
    Illustration: Lifting the print cartridge door and removing the print cartridge
  2. Replace the print cartridge in the product. Make sure that it snaps into place.
    Figure 16: Reinstall the print cartridge
    Illustration: Reinstalling the print cartridge and closing the print cartridge door.
  3. Close the print cartridge door.
Issue two

The print cartridge is missing.

Solution two

Follow these steps to insert a new print cartridge.

  1. Lift the print cartridge door.
  2. Remove the new print cartridge from the package.
    CAUTION:To prevent damage to the print cartridge, hold the print cartridge at each end.
  3. Pull the tab until all the tape is removed from the cartridge. Put the tab in the print cartridge box to return for recycling.
    Figure 17: Remove the sealing tape
    Illustration: Removing the sealing tape
  4. Gently rock the toner cartridge from front to back to distribute the toner evenly inside the cartridge.
    Figure 18: Shake the print cartridge
    Illustration: Shaking the print cartridge
  5. Insert the print cartridge in the product, and then close the print cartridge door.
    Insert the print cartridgeIllustration: Inserting the print cartridge
    CAUTION:If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.

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