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'Paper Jam' Message Displays on the All-in-One

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Issue

While printing, the product stops feeding pages, and a 'Paper Jam ' message displays on the product control panel.
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.
NOTE:Paper jams can be real or false. The product might report a paper jam even when there is no jammed paper. The following solutions apply to both real and false paper jams.

Video of fixing a paper jam

The following video demonstrates the steps for fixing a carriage or paper jam. The product shown in the video is the HP Photosmart C7280. The outside of the product might look different, but the steps are similar for your product.
If you have trouble viewing the video or to view the video in a different size, click here to play the video (in English) on YouTube.

Solution one: Clear the jam from the back of the All-in-One

Follow these steps to clear a paper jam from the back of the product.
CAUTION:Trying to clear a paper jam from the front of the product can damage the print mechanism. Gain access to and clear paper jams through the rear door whenever possible.

Step one: Remove any loose paper

Remove any loose paper from the input tray.
CAUTION:Do not remove jammed paper at this stage.

Step two: Clear the jam from the back of the All-in-One

  1. Disconnect the power cord from the back of the product.
  2. Remove the two-sided printing accessory (duplexer) from the back of the product.
    Press in the buttons on each side of the duplexer, and then pull the duplexer away from the product.
    Figure 1: Remove the two-sided printing accessory
  3. Gently pull any jammed paper out of the rollers in the back of the product.
    CAUTION:If the paper tears, check the rollers and wheels for torn pieces of paper that might remain inside the product. Remove all the pieces of paper from the product to prevent more paper jams.
  4. Rotate the rollers upward to make sure that they move.
  5. Clear any paper jammed paper from inside the duplexer.
    1. Open the duplexer by pulling the tabs up.
    2. Remove any paper from inside the duplexer.
    3. Close the duplexer by pressing the tabs down until they lock into place.

Step three: Clean the rollers

Before reattaching the duplexer to the back of the product, follow these steps to clean the paper rollers to remove any debris, dirt, or paper scraps.
  1. Wipe the paper rollers with a lint-free cloth lightly moistened with distilled or bottled water.
  2. Allow the rollers to dry completely.
  3. Reattach the duplexer to the back of the product. Gently push the duplexer forward until it snaps into place.
  4. Reconnect the power cord to the back of the product.
  5. Press the Power button ( ) to turn the product on.
  6. Load paper in the paper tray.
  7. Try the print job again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Clear the jam from the front of the All-in-One

  1. Disconnect the power cord from the back of the product.
  2. Open the cartridge door.
    Figure 2: Open the cartridge door
  3. Gently pull the paper out of the rollers inside the product.
    CAUTION:If the paper tears, check the rollers and wheels for torn pieces of paper that might remain inside the product. Remove all the pieces of paper from the product to prevent more paper jams.
  4. Close the cartridge door.
    Figure 3: Close the cartridge door
  5. Reconnect the power cord to the product, and then press the Power button ( ) to turn it on.
  6. Try the print job again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Reload paper and print

Follow these steps to reload paper and try printing again.

Step one: Reload paper

  1. Raise the output tray and pull out the input tray.
  2. Slide the paper-length guide to its outermost position.
  3. Insert the stack of plain paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops.
    Figure 4: Load paper
  4. Slide the paper-width and paper-length guides inward until they stop at the edges of the paper.
    Figure 5: Adjust the paper guides
    NOTE:Do not overload the input tray. Make sure that the stack of paper fits within the input tray and is no higher than the top of the paper-width guide.
  5. Push the input tray into the product and lower the output tray.

Step two: Try printing again

Try the print job again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Reset the All-in-One

  1. Press the Power button ( ) to turn off the product.
  2. Disconnect the power cord from the back of the product.
  3. Unplug the power adapter from the wall outlet, and then wait 30 secs.
  4. Plug the power adapter back into the wall outlet.
  5. Reconnect the power cord to the back of the product.
  6. Press the Power button ( ) to turn on the product.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Step five: Service your product

These steps apply to all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty , contact HP.
  • If your product is out of warranty , fees might apply for contacting HP.

Preventing paper jams

Use the following suggestions to prevent paper jams.
  • Load no more than 100 sheets of 75 g/m2 paper (or a 0.5 inch stack) in the input tray.
  • Load paper in the input tray so that it lies flat.
  • Do not force paper too far forward in the input tray.
  • Do not keep more than 50 sheets of paper in the output tray.
  • Remove printed paper from the output tray frequently.
  • Do not add paper while the product is printing.
  • Make sure that the output tray is correctly installed.
  • Make sure that the two-sided printing accessory (duplexer) is securely fastened in the back of the product.
  • Make sure that the paper guides are not pushed up so tightly against the paper that the paper bends in the tray.
  • Slide the paper-width guide against the left side of the paper. Slide the paper-length guide against the end of the paper.
  • Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.
  • Do not combine different paper types and paper sizes in the input tray.
  • Use only the paper types recommended for your product.
  • Do not use paper that is too thin or too thick for the product.
  • Do not use extremely smooth, shiny, or coated papers unless they are specifically designed for your product.
  • Do not use multi-part forms (such as duplicate or triplicate forms).
  • Do not use curled, bent, wrinkled, torn, or creased paper, or any paper that does not lie flat.
  • Do not use paper that has been printed on before.

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