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Error: Display driver igfx stopped responding and has successfully recovered (Windows 8)

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This document pertains to all HP and Compaq desktop computers using Windows 8.
Occasionally, while playing graphics intense video games or using video or graphics applications, such as YouTube or Windows Movie Maker, the computer screen goes black for up to three seconds, and then one of the following error messages displays.
  • Display driver stopped responding and has recovered.
  • Display driver igfx stopped responding and has successfully recovered.
  • Display driver NVIDIA stopped responding and has successfully recovered.
  • Display driver ATI stopped responding and has successfully recovered.
Figure 1: Error message
Image: Error message
This issue is related to the graphics system. When system memory is running low and Windows is unable to allocate video memory, Windows closes and then restarts the program to avoid a failure.
NOTE:The following solutions can help reduce or eliminate this error in the future, but the error can still occur when system memory resources get low.

Step 1: Restarting the computer

If the error is currently open, shut down, and then restart the computer. Doing so clears out the memory addresses and prepares the computer for further troubleshooting.

Step 2: Closing all other programs

Other programs that are running in the background might take up needed system resources. To increase available system resources, shut down any other programs and apps, except for the program or app that you are currently using.

Step 3: Updating the graphics driver

Update the graphics driver for your specific computer model. For more information on updating drivers, please see the HP support document Downloading or Updating Software and Drivers for HP Computers .
NOTE:One or more of the previous links take you outside the Hewlett-Packard website. HP does not control and is not responsible for information outside the HP website.
After downloading the driver, perform the action that you were doing when the error first occurred, for example, playing a game or watching a movie, to test if the error reoccurs.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Step 4: Updating Windows

Download updates for Windows 8. For more information on using Windows Update, please see the HP support document Updating Drivers and Software with Windows Update (Windows 8) .
Install any available updates, and then perform the action that you were doing when the error first occurred, for example, playing a game or watching a movie, to test if the error reoccurs.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Step 5: Adjusting visual effects in Windows

To adjust your computer for better performance, disable some or all of the visual effects.

Adjusting visual effects

Complete the following steps to adjust your visual effects for best performance.
  1. From the Start screen, press the Windows + Q keys, and then type file explorer.
  2. Select File Explorer from the search results.
    Figure 2: File Explorer
    Image: File Explorer
  3. Select the Computer tab, and then click Properties.
    Figure 3: Properties
    Image: Properties
  4. In the left-hand column, click Advanced System Settings.
    Figure 4: Advanced System Settings
    Image: Advanced System Settings
  5. Under Performance, click Settings.
    Figure 5: System Properties
    Image: System Properties
  6. Select Adjust for best performance.
    Figure 6: Adjust for best performance
    Image: Adjust for best performance
  7. Click Apply, and then click OK.
  8. Perform the action that you were doing when the error first occurred, for example, playing a game or watching a movie, to test if the error reoccurs.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Adjusting screen resolution

Complete the following steps to adjust the resolution to the appropriate setting.
  1. On the desktop screen, right-click the lower-left corner, and then select Control Panel.
  2. In Category View mode, under Appearance and Personalization, select Adjust screen resolution.
    Figure 7: Control Panel
    Image: Control Panel
  3. Click the Resolution drop-down menu, and then move the slider down to lower the screen resolution as needed.
    Figure 8: Screen Resolution
    Image: Screen Resolution
  4. After selecting your desired resolution, click Apply, and then click OK.
  5. Select Log off now.
    The computer logs off.
  6. Restart the computer.
  7. When the computer restarts, perform the action that you were doing when the error first occurred, for example, playing a game or watching a movie, to test if the error reoccurs.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Step 6: Adjusting the settings within the game or program

Adjusting the settings within the game, such as reducing anti-aliasing or screen resolution lowers the quality of the graphics, but it makes graphics card-related errors less likely.
If the error only occurs when using one specific game or program, update the features of the game or program from within the program itself, or go to the manufacturer's support website to download and install any relevant updates. After the updates are installed, restart the computer.
After the computer restarts, perform the action that you were doing when the error first occurred, for example, playing a game or watching a movie, to test if the error reoccurs.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Step 7: Improving system performance

Increase the overall performance of your computer. There are many things you can do to improve system performance.
Perform the action that you were doing when the error first occurred, for example, playing a game or watching a movie, to test if the error reoccurs.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Step 8: Increasing the GPU processing time

When the video adapter hardware or a driver on your computer takes longer than expected to complete an operation, Windows attempts to recover and reset the graphics hardware. If the Graphics Processing Unit (GPU) is unable to recover and reset the graphics hardware within two seconds, the system becomes unresponsive and one of the error messages displays.
Follow these steps to adjust the registry value in the Registry Editor and give the Timeout Detection and Recovery feature more time to complete an operation.
CAUTION:An incorrect registry entry can cause serious system problems or prevent the computer from starting. Before you edit the registry, make a backup copy of the registry. For more information on how to back up the registry, please see the HP support document Backing Up, Editing, and Restoring the Windows Registry (Windows 8) .
  1. Close all programs.
  2. From the Windows desktop, press the Windows + R keys to open the Run dialog box.
  3. Type regedit in the Open field, and then click OK.
    Figure 9: The Run dialogue box
    Image: the Run dialogue box
  4. From the list of results, select regedit.exe. If prompted, type your administrator password.
  5. Click HKEY_LOCAL_MACHINE, and then click SYSTEM.
    Figure 10: Registry Editor
    Image: Registry Editor
  6. Click CurrentControlSet, and then click Control.
    Figure 11: Registry Editor
    Image: Registry Editor
  7. Click GraphicsDrivers.
  8. Click Edit, click New, and then click either DWORD (32-bit) or DWORD (64-bit) depending your operating system.
    Figure 12: New
    Image: New
  9. Under Name, type TdrDelay, and then press Enter.
    Figure 13: DWORD (32-bit)
    Image: DWORD (32-bit)
  10. Double-click TdrDelay, and then type 8 for the Value data and click OK.
    Figure 14: TdrDelay
    Image: TdrDelay
  11. Close the registry editor, and then restart your computer.

Step 9: Perform an HP System Recovery

If the error has not been resolved after increasing the GPU processing time, perform a system recovery. Refer to the HP PCs - Performing an HP system recovery (Windows 8) document for steps on how to perform a system recovery.
After performing the previous steps, the error message should not occur as frequently. Perform the action that you were doing when the error first occurred, for example, playing a game or watching a movie, to test if the error reoccurs. If errors continue to occur, replace the graphics card or add memory.
Some computers, such as HP TouchSmarts, do not have a removable graphics card. Check your product specifications to see if the graphics card is removable.
If the graphics card is removable, please visit the HP Self-Repair Media Library for steps on how to replace the graphics card on your computer.
If the graphics card is not removable, contact HP about replacing your computer. To check if your computer is under warranty, please see HP support document Finding Warranty Information .

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