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Fatal Error 'Error 1068 - Print Spooler Error' (MSI 1068) Message Displays in Windows Vista when Installing HP Software

  • PrintPrint

Issue

When you try to install or remove the HP software on a computer running Windows Vista, the error message 'Error 1068 - Print Spooler Error' displays on the computer.
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.
NOTE:Some of the following steps require restarting the computer. Consider bookmarking or printing this page for ease of reference.

Solution one: Check the print spooler settings and restart the print spooler

Follow these steps in the order presented to resolve the issue.

Step one: Open the Print Spooler Properties window

  1. In the lower left corner of the computer screen, click the Windows icon ( ), and then click Computer . The Computer window opens.
    Figure 1: The Computer window
    Illustration: The Computer window, with the Computer option circled
  2. Right-click Computer in the left pane of the window.
  3. On the menu that displays, select Manage . The Computer Management window opens.
    Figure 2: The Computer Management window
    Illustration: The Computer Management window, with the Services and Applications option circled
  4. Double-click Services and Applications . The Services and Applications window opens.
    Figure 3: Services and Applications window
    Illustration: The Services and Applications window, with the Services option circled
  5. Double-click Services . The Services window opens.
    Figure 4: Services window
    Illustration: Services window, with the Print Spooler option circled in the right pane
  6. In the right pane, right-click Print Spooler , and then click Properties . The Print Spooler Properties window opens.
    NOTE:If Print Spooler does not appear in the list of services, your copy of Windows is probably corrupt. You might need to reinstall Windows before you can install the HP product. For more information about reinstalling Windows, go to the Microsoft support page and search for articles about how to reinstall Windows.

Step two: Check the print spooler settings and restart the print spooler

On the General tab of the Print Spooler Properties window, check the Startup Type line and the Service Status line.
Figure 5: Print Spooler Properties window
Illustration: Print Spooler Properties window, with the Startup Type and Service Status lines called out
1 - Startup type line
2 - Service status line
Depending on the information in the Startup type and the Service status lines, follow one of these sets of steps.
  1. In the Service status section, click Stop , and then click Start
  2. Click OK , and then close the Print Spooler Properties window.
  1. Click the Startup type drop-down menu, and then select Automatic .
  2. In the Service status section, click Start .
    If an error message displays on the computer and indicates that the print spooler cannot start or that the print spooler must stop, contact the original manufacturer of your computer.
  3. Click OK , and then close the Print Spooler Properties window.

Step three: Determine if the spoolsv.exe or Lexbceserver processes are running on the computer

  1. Disconnect the USB cable from the back of the product, and then restart the computer.
  2. Press the Ctrl , Alt , and Delete keys simultaneously to open the Windows Security window.
  3. Click Task Manager . The Task Manager window opens.
  4. Click the Processes tab.
  5. Look for spoolsv.exe and Lexbceserver in the Processes list.
    • If the Processes list contains spoolsv.exe , restart the computer, and then continue with step 9.
    • If the Processes list contains Lexbceserver , continue with the next step.

Step four: Disable the Lexbceserver process

  1. In the lower left corner of the computer screen, click the Windows icon ( ), and then click Computer . The Computer window opens.
  2. Right-click Computer in the left pane of the window.
    Figure 6: Select Computer from the Windows Explorer window
    Illustration: The Computer window, with the Computer option circled
  3. On the menu that displays, select Manage . The Computer Management window opens.
  4. Double-click Services and Applications . The Services and Applications window opens.
    Figure 7: Select Services and Applications from the Computer Management window
    Illustration: The Computer Management window, with the Services and Applications option circled
  5. Double-click Services . The Services window opens.
    Figure 8: Select Services from the Computer Management window
    Illustration: The Services and Applications window, with the Services option circled
  6. In the right pane, right-click Lexbceserver , and then click Properties .
  7. On the General tab, in the Service status section, click Stop .
  8. Select Disabled from the Startup type list, and then click OK .
  9. Try to install or remove the software again, and then try to print.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Check the startup programs and files

Follow these steps in the order presented to resolve the issue.

Step one: Check the startup programs

  1. In the lower left corner of the computer screen, click the Windows icon ( ), type msconfig in the Start Search text box, and then press the Enter key.
  2. On the General tab, check whether Normal Startup or Selective Startup is selected.
    1. If Normal Startup is selected, continue with 'Step two: Use the System File Checker utility.'
    2. If Selective Startup is selected, select the Load system services check box.
      Figure 9: Select the Load system services check box
      Illustration: System Configuration window with Selective Startup and Load System Services selected
  3. Click OK , and then restart the computer.
  4. Try to install or remove the software again.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.

Step two: Use the System File Checker utility

  1. In the lower left corner of the computer screen, click the Windows icon ( ), type cmd in the Start Search text box, and then press the Enter key.
  2. In the list of search results displayed on the computer, right-click cmd.exe , and then select Run as administrator .
  3. Type sfc /scannow at the command prompt in the CMD window, and then press the Enter key.
  4. If the computer prompts you to insert a Windows Operating System CD, insert the Windows CD that came with your computer, and then click Retry .
    NOTE:If you do not have your Windows CD, click Cancel , and then skip to 'Solution three: Edit the Windows Registry.'
  5. Follow the on-screen instructions to use the System File Checker tool, and then restart the computer when it prompts you to do so.
  6. Try to install or remove the software again, and then try to print.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , repeat steps 1-6, and then try to remove or reinstall the software again.
  • If the issue persists after you repeat steps 1-6 , continue with 'Solution three: Edit the Windows Registry.'

Solution three: Edit the Windows Registry

CAUTION:The following instructions require you to edit the Windows Registry. If these steps are not followed exactly, Windows might not function correctly.

Step one: Back up the registry

  1. Disconnect the power cable from the back of the product.
  2. Uninstall any other printers connected to the computer, following the directions provided by the printer manufacturer.
  3. Restart the computer.
  4. In the lower left corner of the computer screen, click the Windows icon ( ), type regedit in the Start Search text box, and then press the Enter key. The Registry Editor opens.
  5. In the Registry Editor, select Computer .
  6. Click File , and then select Export to back up your Windows Registry.
  7. Browse to a place to save the registry backup file.
  8. Under Export Range , select All .
  9. Type a file name for the registry backup file.
    NOTE:HP suggests that you name the file with the current date. For example, Registry Backup July 30 2009 would be a good name for the registry backup file.
  10. Click Save to save the registry backup file.

Step two: Modify the registry

  1. In the Registry Editor window, click the arrow (> ) next to HKEY_LOCAL_MACHINE , then System , then CurrentControlSet , then Control , then Print , then Environments , then Windows NT x86 , and then Drivers .
  2. Click the arrow (> ) next to each subkey that begins with Version .
  3. Under the Version subkeys, right-click any printers or HP printing products installed on the computer, and then select Delete .
    NOTE:Do not delete any references to software, such as Adobe PDF Distiller or Active Touch Document Loader.
  4. Click OK to confirm the deletion.
  5. Click the arrow next to each expanded Version subkey to collapse it, and then click the arrow next to the Drivers , Windows NT x86 , and Environments keys to collapse them.
  6. Click the arrow next to the Monitors key to open it. A list of print monitor subkeys displays. Some of the subkeys apply to the standard printing ports, and the following subkeys apply to a previously installed Lexmark printer.
    NOTE:The XXXX in the following Registry entries refers to the model of the Lexmark printer installed on the computer.
    • XXXX Series Port Monitor
    • XXXX Series Port
    • Fax Lexmark XXXX Series Port
    • Lexmark Network Port
  7. Right-click each of the Lexmark subkeys, select Delete , and then click OK to confirm the deletion.
  8. Click the arrow next to the Monitors key to collapse it, and then collapse the Print and Control keys.
  9. In the HKEY_LOCAL_MACHINE\System\CurrentControlSet\ key, click the arrow to expand the Services key.
  10. Click Spooler in the list of services, and then find the DependOnService line in the right pane of the window.
    • If the DependOnService field contains the lexbces service, right-click DependOnService , select Modify , remove lexbces , type RPCSS , and press the Enter key.
    • If the DependOnService field does not contain the lexbces service, continue with the next step.
  11. Close the Registry Editor, and then restart the computer.
  12. Try to install or remove the software again, and then try to print.