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Invalid Serial Number

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This document pertains to HP Notebook PCs with the HP Unified Extensible Firmware Interface (UEFI) beginning in late-2008.
On startup, if you see a warning message that indicates that the system has found an invalid serial number.
Product Information not valid
The following product information programmed into the system board is missing or invalid.
System Board (00A) - X XXXX XX XX XX XXX
You may see this message after you send your computer in for service. It indicates that a technician replaced the system board or component but failed to input the new serial number in the system.
To resolve this issue, contact HP for further assistance. You will be asked to provide the fourteen digit System Board Commodity Tracking Number (CT) that is included in the error message.
Return to HP Notebook PCs - HP Startup Menu Overview for additional topics.

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