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Replacing the Hard Drive in HP TouchSmart IQ500 Series Desktop PCs

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This document pertains to HP TouchSmart desktop computers with the following case:
HP TouchSmart IQ500 series Touchsmart computer

Before you begin

  • Turn off the computer, disconnect all cables. Be sure to disconnect the modem cable before disconnecting the power cord.
  • Transfer the computer to a clear, flat, stable work surface over a non-carpeted floor. Place the computer face-down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the touch screen surface from scratches or other damage.
  • Electrostatic discharge (ESD) can damage your processor, disk drives, expansion boards and other components. HP strongly recommends the use of an anti-static wrist strap and a conductive foam pad when working on the computer.
  • Do not remove a component from its protective packaging until you are ready to install a component.
CAUTION:This product contains components that can be damaged by electrostatic discharge (ESD). To reduce the chance of ESD damage, work over a noncarpeted floor, use a static dissipative work surface (such as a conductive foam pad), and wear an ESD wrist strap connected to a grounded surface.

Video overview

View the following video before using the steps in this article.
NOTE:For best quality on dial-up connections, wait until the video has fully loaded before viewing.

Removing the hard drive

Use the steps in this section to remove the hard drive.
WARNING:Make sure the computer is disconnected from power before starting.
Step 1

Remove the wireless keyboard and mouse receiver, the memory cover, the stand, and the back cover.

For more information about removing these items, refer to the HP support document Removing the Back Cover .
Lifting off the back cover
Step 2

The CD/DVD drive assembly must be moved out of the way. Under the back cover, locate the CD/DVD drive near the top of the computer.
The CD/DVD drive on the computer under the back cover
Step 3

Remove the screw for the CD/DVD drive assembly. In some cases, the screw might be a captive screw, which only needs to be loosened.
The CD/DVD drive assembly screw
Step 4

Slide the CD/DVD drive assembly toward the center of the computer to release it.
Sliding the CD/DVD drive assembly toward the center of the computer
Step 5

Lift the outside edge of the CD/DVD drive assembly, rotate it over and place it onto the computer.

CAUTION:Do not pull excessively or strain the cables. Doing so could dislodge them from the main computer CPU board, cause the computer not to work, and require factory repair.
Lifting the outer edge of CD/DVD drive assembly and rotating it out of the way onto the computer

The CD/DVD drive moving out of the way onto the computer
Step 6

Find the data and power cables attached to the hard drive.
The data and power cables connected to the hard drive
Step 7

Remove each connector: Press the latch to release the connector, and then pull the connector from the drive.
Animated image of depressing the latch on the data connector
Step 8

Remove the screw from the bottom of the hard drive assembly. (The screw might be a captive screw, which you loosen to turn freely and remains attached to the assembly.)
Screw on the bottom of the hard drive
Step 9

Slide the hard drive assembly toward the top of the computer to release it. If necessary, move the cables out of the way.
Sliding the hard drive assembly
Step 10

Pick up the hard drive assembly, tipping up the inner edge first.
Tipping the hard drive assembly out of the computer
Step 11

Place the hard drive with the cage up and, using a Phillips screwdriver with a small tip, remove the four screws.
The hard drive cage showing the four screws
Step 12

Pick up the drive at the connector end and pull the drive out of the metal cage.
Moving the drive out of the hard drive cage

Replacing the hard drive

Step 1

Assemble the hard drive assembly: Find the dimpled tabs on the metal hard drive cage...
The dimpled tabs on the sides of the hard drive cage
...that line up with screw holes on the hard drive. The hard drive with screw holes near non-conductor end of drive
Step 2

Insert the hard drive into the cage: Angle the drive into the cage and push it into place...
Sliding the hard drive into the cage
...making sure that the hard drive connectors face out.Hard drive with an arrow showing the location of the connectors (at the open end of the cage)
Step 3

Place the hard drive assembly with the metal cage facing up, and using a #1 Phillips screwdriver (small tip) insert the four screws to secure the drive to the bottom of the cage.
Hard drive cage showing the four screws
Step 4

Find two tabs on the front end of the assembly cage, and two slots on the back end...
The hard drive assembly cage with arrows showing the two tabs a the front and the two slots at the back
... and the back slots on the cage...The tabs in the computer
...and the front tabs on the computer.The hooks in the computer
Step 5

To place the hard drive assembly into the computer: Hold the assembly with the cage facing down and the connectors toward the top of the computer. Align the assembly over the hooks and tabs on the computer so that you can see the tabs, and lower the outside edge of the assembly into the computer and then the inside edge...
Lowering the hard drive assembly into the computer
...and slide the assembly toward the bottom of the computer so that the hooks and tabs catch the assembly. When properly positioned, the hard drive assembly screw aligns over the screw hole in the computer.Sliding the assembly toward the bottom of the computer
Step 6

Insert and tighten the hard drive assembly screw.
The hard drive assembly screw
Step 7

Plug the power cable (large) and then the data cable into the drive.
The cables plugged into the hard drive assembly.
Step 8

Put the CD/DVD drive back in its place.

Place the CD/DVD drive assembly into the computer, with the power/data cable close to the center of the computer, and the slots on the drive assembly aligned with the tabs on the computer, and.....
Replacing the CD/DVD into the computer
... slide the CD/DVD drive assembly toward the outside edge of the computer.

When positioned properly, the CD/DVD drive assembly screw aligns over the screw hole in the computer.
Sliding the CD/DVD drive assembly in place in the computer
Step 9

Insert and tighten the CD/DVD drive assembly screw.
CD/DVD  drive assembly screw
Step 10

Replace the back cover, the stand, the memory cover, and the wireless keyboard and mouse receiver.

CAUTION:MBR or NTFS partitions are limited to 2 TB (without using dynamic disks and volume sets). If you are installing a hard drive that is 2 TB or greater, HP recommends formatting the drive using GPT partitions.


For more information about replacing these items, refer to the HP support document Removing the Back Cover .
Lowering the back cover into place