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A 'Carriage Jam' or '0X610000F6' Message Displays on the Printer Control Panel

  • PrintPrint

Issue

A 'Carriage Jam ' or '0X610000F6 ' message displays on the product. The product might also have one of the following issues:
  • A paper jam
  • The product will not print
  • Printing stopped unexpectedly

How to use the solutions in this document

A carriage jam can occur for a number of reasons, such as obstructions in the path of the carriage, a paper jam, or even issues with the product software.
To solve the carriage jam, try each solution in this document, and then use the steps in this section to print a self-test report to determine if the product hardware functions correctly. Once you have solved the carriage jam, and the product successfully prints a self-test report, there is no need to continue trouble shooting.

Print a self-test report

Follow these steps to print a self-test report.
  1. Press the Power button ( ) to turn on the product.
  2. Load plain paper into the tray.
  3. Press and hold the Cancel button ( ) and then press the Red Eye Removal button ( ).
  4. The product prints an extended self-test report.
    Figure 1: Extended self-test report (1 of 2)
    Image of self-test report one
    Figure 2: Extended self-test report (2 of 2)
    Image of self-test report two
IMPORTANT : Try to print a self-test report after every solution even if the solution appears to resolve the issue.

Solution one: Turn the printer off, and then turn it on

Follow these steps to turn the product off and then to turn it on.

Step one: Turn the printer off, and then turn it on

  1. Press the Power button ( ) to turn the product off.
  2. Wait 15 seconds.
  3. Press the Power button ( ) to turn the product on.

Step two: Print a self-test report

Print a self-test report. Refer to the section on how to use these solutions at the beginning of this document.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution two: Clear all paper jams

Follow these steps to clear any paper jams.

Step one: Remove any loose paper

  1. Disconnect the USB cable from the product.
  2. Disconnect the power cord from the back of the product.
  3. Remove all unused paper from the tray.
    CAUTION:At this point, remove only the unused paper. Do not try to remove jammed paper from the front of the product. Continue with these instructions to clear any paper jam from the back of the product first to help prevent damage to the product and to avoid tearing paper inside the product.

Step two: Remove all paper from inside the back of the printer

  1. Turn the product around to access the back.
  2. Press the latch on the rear access door, and then remove the rear access door.
    Figure 3: Remove the rear door
    At the back of the product, push the tab in and pull the rear door away from the product.
  3. Gently pull any jammed paper out of the rollers.
  4. Remove any paper from the top zone of the paper path.
    CAUTION:If the paper tears when removing it from the rollers, check the rollers and wheels for pieces of torn paper. Remove all traces of paper found. If paper remains in the product, more paper jams can occur.
    Figure 4: Paper path top zone
    Photograph of the paper path top zone located above the rollers
    NOTE:While the rear door is off, check the rollers on the door. Note if any rollers are missing, do not roll freely, or have some 'give' when you push on them. These conditions could mean the rollers not feeding paper correctly. If these conditions exist, replace the rear door.
  5. Reinsert the rear door. Gently push the door forward until it snaps into place.
    Figure 5: Reinsert the rear door
    Gently close the door by pushing it forward

Step three: Remove jammed paper from the front of the printer

The carriage might stick on the right side, the left side, or in the middle of the product. The carriage contains the printhead and the cartridges, and it moves from left to right during printing.
Figure 6: The carriage
Top view of the  carriage.
IMPORTANT : Remove the paper very carefully. If the paper tears, part of it might remain inside the paper path and damage the product. Carefully remove all traces of paper that you can find.
  1. Reconnect the power cord to the back of the product.
  2. Press the Power button ( ) to turn on the product.
  3. Open the carriage access door. The carriage might try to move into the access area. If so, allow it to move to that position.
    Figure 7: Open the cartridge door
    Illustration opening the carriage door
  4. With the product turned on, disconnect the power cord from the back of the product.
  5. Unplug the power cord from the power source or electrical outlet.
    WARNING:You must unplug the power cord to allow you to move the carriage by hand and to reset the paper feed mechanism without the risk of an electrical shock.
  6. Check for any paper or objects that might be stopping the carriage.
    CAUTION:If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams can occur.
  7. Reach inside the product through the paper output tray, and then manually move the carriage.
    • If the carriage is stuck on the right side of the product , move the carriage to the left side of the product.
      Figure 8: Paper jam on the right side
      Paper jammed inside the product on the right side.
      Figure 9: Paper jam on the right side in the Service Station area
      Paper jammed inside the Service Station area
    • If the carriage is stuck on the left side of the product , move the carriage to the right side of the product.
      Figure 10: Paper jam on the left side
      Paper jammed inside the product on the left side.
      Figure 11: Paper jam on the left side
      Paper jammed inside the product on the left side.
    • If the carriage is stuck in the middle of the product , move the carriage to the right side of the product.
  8. Remove any loose paper or obstructions found.
  9. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right.
  10. Close the carriage access door.
  11. Reconnect the power cord to the product and to the power source.
  12. Reconnect the USB cable to the product.
  13. Load plain paper in the tray.
  14. Press the Power button ( ) to turn the product on.

Step four: Print a self-test report

Print a self-test report. Refer to the section on how to use these solutions at the beginning of this document.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution three: Remove and reinstall the cartridges

Improper placement or installation of the cartridges can cause the product to indicate a carriage jam error. Installing only one cartridge can also cause a carriage jam.
Follow these steps to make sure that the cartridges are installed correctly:

Step one: Remove the cartridges

  1. Press the Power button ( ) to turn on the product.
  2. Open the cartridge door.
    Figure 12: Open the cartridge door
    Illustration showing the cartridge door open
    The carriage moves to the center of the product.
    NOTE:Wait until the carriage is idle and silent before proceeding.
  3. Press the tab on each cartridge to release it and then remove it from the slot.
    Figure 13: Remove the cartridges
    Pressing down on an cartridge tab and lifting it out

Step two: Reinstall the cartridges

  1. Slide the cartridges into the empty slots until they click into place and rest firmly in the slot. Make sure to insert each cartridge into the slot that has the same shape icon and color as the one being installed.
    Figure 14: Reinstall the cartridges
    Push the cartridge into the slot until it snaps into place.
    CAUTION:Do not lift the latch handle on the carriage to install the cartridges. Doing so can result in incorrectly seated cartridges and printing problems.
    Figure 15: Carriage latch handle
    Drawing showing the carriage latch handle in the down position
    1 - Latch in down position
  2. Close the cartridge door
    Figure 16: Close the cartridge door
    Illustration closing the cartridge door

Step three: Print a self-test report

Print a self-test report. Refer to the section on how to use these solutions at the beginning of this document.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution four: Connect the printer directly to a wall outlet

If the product is connected to a power strip or a surge protector, follow these steps to connect the product directly to a wall outlet.

Step one: Connect the printer directly into a wall outlet

  1. Press the Power button ( ) to turn off the product.
  2. Disconnect the power cord from the back of the product.
  3. Disconnect the power cord from the power device.
  4. Plug the power cord directly into a wall outlet.
  5. Connect the power cord to the back of the product.
  6. Press the Power button ( ) to turn on the product.
  7. Try to print.
    NOTE:If the product prints when plugged directly into a wall outlet, the power strip or surge protector might not provide sufficient power to print.

Step two: Print a self-test report

Print a self-test report. Refer to the section on how to use these solutions at the beginning of this document.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution five: Perform a power reset

Follow these steps to reset the product.

Step one: Perform a power reset

  1. Press the Power button ( ) to turn on the product.
  2. With the product turned on, disconnect the power cord from back of the product.
  3. Disconnect the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Connect the power cord into wall outlet.
  6. Connect the power cord to the back of the product.
  7. If the product does not turn on by itself, press the Power button ( ) to turn it on.
  8. Try to print.

Step two: Print a self-test report

Print a self-test report. Refer to the section on how to use these solutions at the beginning of this document.
  • If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the self-test report does not print , continue with the next solution.
    If the self-test prints, then your carriage jam issue is resolved. Connect the USB cable to continue the print job.

Step three: Search for more information

If you detect another issue, go to the HP Product Support Home Page, and then search for another document that relates to the issue you are experiencing.
Right-click this link, Product Support Home Page , and then click Open in New Window .
NOTE:If the page displays in the wrong region or language, click the Region - Language link in the upper right corner of your browser. Then you can select the correct region and language.

Solution six: Service the product

These steps apply to all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty , contact HP.
  • If your product is out of warranty , fees might apply for contacting HP.

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