Jump to content

Using Server Recovery and Factory Reset

  • PrintPrint

This document applies to HP MediaSmart Server EX485 and EX487.

Using Server Recovery and Factory Reset

To help recover or reset the server, the HP MediaSmart Server includes a Server Recovery Disc. Using this disc requires a DVD drive.
Server Recovery attempts to recover all data and restore the folders. However, because of the state of the system prior to the recovery, not all data may be able to be recovered or integrated into the folder structure.
NOTE:For information about recovering a computer, see Computer Recovery .

Choosing Server Recovery or Factory Reset?

How to chose which process to use.
CAUTION:During Server Recovery , all system settings, such as User Accounts and settings, are lost. You will need to recreate them. During Factory Reset, in addition to loosing all system settings, the data on all drives is lost.
The following table will help you determine whether to choose Server Recovery or Factory Reset.
Choosing Server Recovery or Factory Reset
Server Recovery Factory Reset
Server operating system has been corrupted.The partition data on the other storage drives is corrupted.
Disk replacement - partition data on other storage drives are okay. Giving away or selling the server. See the caution below this table.
If you have lost your password.
Server’s system hard drive has been replaced.
CAUTION:Factory Reset does not remove data from the drives; instead it allows the existing data to be overwritten. To insure that your data can never be accessed, use a “shredder” program that overwrites the hard drives with random numbers or meaningless data.

Recovering or resetting the server

CAUTION:Steps for performing a Server Recovery or Factory Reset. To recover or reset the server Use the Server Recovery Disc from a computer using a wired connection to the router (or switch). A wireless connection is not recommended. Additionally, if the server is some distance from the computer you are using for Server Recovery or Factory Reset, it may be more convenient to move the server near the computer.
  1. If the HP MediaSmart Server Control Center is open on your computer, close it before proceeding.
  2. Insert the Server Recovery Disc into a DVD drive in a computer connected to the network by an Ethernet cable. The Server Recovery program automatically starts.
    Figure 1: Server Recovery
  3. Click Next .
  4. Uninstall HP MediaSmart Server and Windows Home Server Connector:
    • Click Start , Control Panel and select Add or Remove Programs .
    • Click on HP MediaSmart Server , click Remove .
    • Click on Windows Home Server Connector , click Remove .
    Figure 2: Rebooting your server into recovery mode
  5. Prepare the server for recovery or reset:
    • On the back of the server, hold in the Power button for at least 4 seconds to force the server to shutdown.
    • After the server is completely off, locate the recessed Status/Recovery button on the front of the server and prepare to press this button with a paper clip.
      Figure 3: Status/Recovery button
    • On the back of the server, press the Power button to restart.
    • While the Health indicator is aqua white and red , use a paper clip to press the recessed Status/Recovery button until it clicks.
      Recovery mode is initiated.
    • If recovery mode is successfully initiated, the Health indicator light blinks pink and red repeating.
  6. On the Rebooting your server into recovery mode dialog box, click Next , and then follow the instructions on each dialog box.
    During the recovery process, the following may happen:
    • If the recovery program cannot find the server, see No server found below.
    • If the Server Recovery cannot recover the partition data, the progress bar will go to 100% and then back to zero and start over.
    • If the recovery fails, see Recovery fails .
  7. After the Server Recovery or Factory Reset completes, the server automatically restarts. Before taking the next step wait until the Health indicator light is solid aqua white .
  8. You must reinstall the software on each of your computers, including the computer that you used to perform the recovery - otherwise, you won’t be able to use the server.
  9. Click Finish on the Server recovery complete dialog box.
  10. The HP MediaSmart Server software will automatically be installed on the computer where you performed the Server Recovery or Factory Reset.
CAUTION:If you did not close the HP MediaSmart Server Control Center, as indicated in step 1, you may see a message asking you to reboot your computer. If you see this message, choose to reboot later. Otherwise, rebooting may leave the server in a state where it cannot be configured, and you will have to repeat the recovery or reset process.
NOTE:It takes a few minutes for the server to go through the finishing process. Please be patient.
To install the software on other client computers, see Installing the Software on Additional Home Computers .

Computer Recovery

To help you recover your computer and data in the event of a hard drive failure, the HP MediaSmart Server includes a PC Restore Disc. Use this disc to restore your computer from the HP MediaSmart Server in the event of the following:
  • To restore the system drive.
  • When the operating system will not start (boot).
  • If you cannot use System Restore to restore the system files.
CAUTION:To ensure that you have the latest version of the PC Restore Disc, contact HP support at http://www.hp.com/support .
The Microsoft Windows Preinstallation Environment software included with this computer or software may be used for boot, diagnostic, setup, restoration, installation, configuration, test or disaster recovery purposes only.
NOTE:THIS SOFTWARE CONTAINS A SECURITY FEATURE THAT WILL CAUSE END USER CUSTOMER'S SYSTEM TO REBOOT WITHOUT PRIOR NOTIFICATION TO THE END USER CUSTOMER AFTER 24 HOURS OF CONTINUOUS USE.

To recover your computer

  1. Insert the PC Restore Disc into a CD/DVD drive in the computer you want to restore.
  2. Restart the computer, and boot from the CD.
  3. Follow the instructions in the Restore Wizard.
For additional information about restoring computer backups, see Restoring Computer Backups in the Windows Home Server Console Help.

Recovery Fails

If the recovery fails, one of the following messages will be displayed:
  • The server disks could not be reformatted
  • The partition data on the server could not be written
  • The primary volume on the server could not be written
  • The recovery image could not be loaded
The most likely causes of these messages are:
A connection failure.
  1. Make sure that you are using a wired connection to the server from the computer you are using to do the recovery.
  2. Check network connections
  3. Repeat the recovery or reset.

Installing Additional Computers

Installing Additional Computers You can install the server through a Web browser or you can use the Software Installation Disc to install the HP MediaSmart Server and Windows Home Server Connector software on the other computers on the home network. Install the software on one computer at time.
If you misplaced or damaged your Software Installation Disc, you can also install the software for your computer directly from the server. For more information, see To install from the server using Windows XP or To install from the server using Windows Vista .

Installing the Software

There are two ways to initiate the software installation process. One is through a web browser; the other is through the Software Installation Disc.

Web Browser install process

Once the Server is powered up and ready for the software install, (all the LED's will be in a pulsing state.) Open a Web Browser type the following address http://hpserver:55000 and the Windows Home Server Connector Setup window will open. Click the Download Now button.
NOTE: You can come back at a later date to get the toolkit, or contact information. Type the Address <name of server:55000> in this example hpserver:55000.
Figure 4: Windows Home Server Connector
A file download security warning and a Internet Explorer dialog box may pop up. Click Run .
Figure 5: Windows Home Server Connector Setup
A dialog box will appear stating that software is being downloaded from your HPSERVER. Click Next , when the download is complete. The Install Wizard opens and gives you the rest of the installation instructions.

To install from the Software Installation Disc

  1. Insert the Software Installation Disc into a computer connected to the home network. You must have administrative privileges to install. For additional information, see Installing the Software on the First Computer .
  2. Follow the instructions on the installation wizards. The installation process is identical to installing on the first computer except for the following:
    • The Windows Home Server Setup does not run.
    • Your server password is required to install, as shown in the following figure:
    Figure 6: Windows Home Server Connector

To install from the server using Windows XP

  1. At the computer, click Start , and then click My Computer .
  2. Do one of the following:
    • Click My Network Places .
    • Under Other Places , click My Network Places .
  3. In the Add Network Place Wizard , use the following (UNC) network address:
    \\<name of the server>\software
    For example, \\HPSERVER\software
    When the wizard completes, you should see software on <name of server> in the My Network Places window.
  4. Double-click the network place, and then open the Home Server Connector Software folder.
  5. Double-click Install.exe and follow the instructions on the installation wizards.

To install from the server using Windows Vista

Follow these steps for installing the server on 32-bit or 64-bit operating systems.
NOTE:To find out which version of Windows Home Server you have installed, double-click the Windows Home Server icon in the system tray. Click Settings, and then click Resources in the left menu of the Windows Home Server Settings dialog box. The version should say Windows Home Server with Power Pack 1.
  1. At the computer, click Start , and then click Network .
  2. Under Network Tasks , click Add a network place .
  3. In the Network Place Wizard , use the following UNC network address:
    \\<name of the server>\\software
    For example, \\HPSERVER\software
    When the wizard completes, you should see the name you chose for the network place in the window.
  4. Double-click the network place, and then open the Home Server Connector Software folder.
  5. Double-click Install.exe and follow the instructions on the installation wizards.
    NOTE:Network discovery must be turned on to access the server. See To ensure that Network Discovery is turned on.

Installing the First Computer

Use the Software Installation Disc to install both the HP MediaSmart Server software and the Windows Home Server Connector software. You can also install the Server software using a Web browser with this link: http:\\hpserver:55000. See Web Browser Install Process .
NOTE:You must first install the client software via a Windows computer. You can install the Mac software after the Server has been configured.
The software installation consists of the following:
  • HP Update (if not already installed)
  • Windows components—Windows Installer 3.1 and .NET 2.0 or later software. (Installed only if they are not already on the computer)
  • HP MediaSmart Server software
  • Windows Home Server Connector
Windows Home Server Setup runs only on the first computer where the software is installed.

Checking for Administrative Privileges

You must have administrative privileges on your home computer to install the software. Complete the following instructions for Windows Vista or Windows XP to view or change user account settings.
  • In Windows Vista, click Start , Control Panel , and then User Accounts and Family Safety .
  • In Windows XP, click Start , click Control Panel , and then double-click User Accounts .

About the HP MediaSmart Server Software

The HP MediaSmart Server software installs first. This software provides a user interface and includes these tools:
  • Windows Homer Server Console gives access to all the server’s features
  • HP Media Collector provides a central location for your photos, music, and videos
  • HP Photo Publisher and HP Photo Viewer allow you to publish and share photos securely over the Web
  • Web Media Streamer allows you play photos, music, and videos when away from home
  • TwonkyMedia Server allows you to play photos, music, and videos on your television, stereos, and home computers

Microsoft Windows Home Server Connector Install Instructions

About the Windows Home Server Connector
The Windows Home Server Connector:.
  • Connects your computer to the server.
  • Automatically backs up your computer every night.
  • Monitors the health of the network and computers.
  • Enables configuration of the server from your computer.

Installing the Software

There are two ways to initiate the software installation process. One is through the Software Installation Disc, the other is through a web browser.

Web Browser install process

Once the Server is powered up and ready for the software install, (all the LED's will be in a pulsing state.) Open a Web Browser type the following address http://hpserver:55000 and the Windows Home Server Connector Setup window will open. Click the Download Now button.
NOTE:You can come back at a later date to get the toolkit, or contact information. Type the Address <name of server:55000> in this example hpserver:55000
Figure 7: Windows Home Server Connector Setup
A file download security warning and a Internet Explorer dialog box may pop up. Click Run .
Figure 8: Finding Home Server
A dialog box will appear stating that software is being downloaded from your HPSERVER. Click Next , when the download is complete.
The Install Wizard opens and gives you the rest of the installation instructions.
-or-

Inserting the Software Installation Disc

The Software Installation Disc first installs the HP MediaSmart Server software and then the Microsoft Home Server Connector software on your computer.
  1. Insert the Software Installation Disc into a computer connected to your network. The installation starts.
  2. Follow the instructions on each installation page. The remainder of this chapter describes important parts of the installation, but not every step is described.
  3. For users wishing to install Mac Features, you need to complete the Windows Home Server Connector install from a Windows Client, then you can install the Mac Features.
  4. See the Install Wizard for the rest of the installation instructions.

Install Wizard

The Install Wizard will open up now; click Next , and accept the end user license agreement when it opens.
Figure 9: Install Wizard
The Welcome to the Windows Home Server Connector! screen will open up, telling you what is going to happen next. Click Next .
Figure 10: Windows Home Server Connector
A Windows Home Server Connector Updates dialog box will open asking to download updates. HP Recommends that you accept this dialog and allow the server to download and install the updates. Click Next .
Figure 11: Windows Home Server Connector Updates
A dialog box will open asking if you want the computer to wake from a hibernation state for a scheduled backup. Click Next .
Figure 12: Home computer Wake Up

Finding the Server

The Windows Home Server Connector installations looks for and connects to your HP MediaSmart Server. If the installation cannot find your server, see Network Connection Issues .
Once the server is found, click Next to continue the installation.
Figure 13: New Server Found

Initializing Windows Home Server

The Windows Home Server initialization begins and can take several hours depending on your hardware. Please wait while Windows Home Server:
  • Configures your hardware
  • Recovers your data
  • Starts Windows Home Server
A welcome screen will come up, click the next arrow to begin the Windows Home Server installation process.
Figure 14: Windows Home Server
An information screen will appear letting you know where the initializing process is at. Once the initialization is complete, click the next arrow to continue.
Figure 15: Windows Home Server

Naming the HP MediaSmart Server

Type a name for your server. Server names can be:
  • 15 characters maximum with no spaces
  • Letters (at least one), numbers and hyphens
NOTE:This is the only time you can name your server. It cannot be changed later. The default name is HPSERVER . Write down the server name if you change it.
Figure 16: Name the Windows Home Server

Setting the Server Password

On the Windows Home Server password page, you are asked to create a strong password. A strong password must be at least 7 characters long and must fulfill three of the following four requirements:
  • Uppercase characters
  • Lowercase characters
  • Numbers
  • Symbols (such as !, @, and #)
Figure 17: Windows Home Server Password
NOTE:A password hint can be seen by anyone who clicks the Password hint button. It is recommended that you write your password down somewhere safe.
NOTE:The server password is not the same as a user password. For additional information on user accounts and passwords see, Why should logon names match? in the Windows Home Server help.

Help Protect Windows Home Server Automatically

Windows Home Server Setup automatically downloads and installs relevant important updates from Windows Update to help make your home server more secure.
Choose if you want Windows Home Server to continue automatically downloading updates after Setup and click the next arrow .
NOTE:It is recommended that you turn on Automatic Windows Updates.
Figure 18: Help Protect Windows Home Server Automatically

Customer Experience Improvement Program

Join the Customer Experience Improvement Program (CEIP) and help make Windows Home Server even better. CEIP collects information about your hardware and home server usage without interrupting you. No information collected is used to identify or contact you.
Choose if you want to participate in this program and click the next arrow .
Figure 19: Customer Experience Improvement Program

Windows Error Reporting

To help understand the problems you may encounter with Windows Home Server, Windows Error Reporting can automatically report them to Microsoft. Any personal information inadvertently collected in the reports will not be used.
Choose if you want to participate in this program and click the next arrow .
Figure 20: Windows Error Reporting

Checking for Windows Home Server Updates

The Windows Home Server installation checks for any relevant important updates. This may take some time to complete, but does not require additional information from you.
NOTE:Do not restart or turn off your home server during the update process.
Figure 21: Windows Home Server Update
While the server is updating a series of screens will appear describing features of the software.
Figure 22: Windows Home Server Update
Once the server is ready to use a screen will appear telling you that the server is ready for you to administer. Click the Start arrow .
Figure 23: Windows Home Server Update
The Logon screen for the Windows Home Server Console will open up. Enter the password and click the next arrow .
Figure 24: Windows Home Server
Once you have successfully logged on, the Server will initiate a search for HP MediaSmart Server Software updates. Click Start .
Figure 25: HP MediaSmart Server Software Update
When the results screen appears, click Finish .
Figure 26: HP MediaSmart Server Software Update

Network Connection Issues

No Available Port on Network Router

Take the following steps:
To add more Ethernet ports, connect an Ethernet switch to the router. Refer to the switch documentation for instructions on how it connects to the router.
Connect one end of the Ethernet cable that came with the server to the switch and the other end to the HP MediaSmart Server.

Why did URL not Work?

DNS has not updated, wait about 10 minutes for DNS to update.

Why is the Network Connection Light Off?

To determine why the network connection light is off:
  • Make sure that all the cable connections are correctly plugged in.
  • Make sure the router or switch has power.
  • Restart the router or switch (or unplug and plug it back in).
  • If you are using your own Ethernet cable, try using the Ethernet cable that came with the HP MediaSmart Server.
Figure 27: MediaSmart Server Connectors

The Firewall is Blocking the Connection

If using a firewall program, configure it to allow any HP MediaSmart or Windows Home Server applications.
For instructions to unblock, see the software vendor's documentation.
For information about firewall blocking alerts, see What do firewall blocking messages mean? .

Windows Vista: Check that Network Discovery is turned on

To ensure that Network Discovery is turned on:
  1. Click the Start menu, and then select Control Panel .
  2. In the Control Panel, click View network status and tasks .
  3. In the Network and Sharing Center, make sure that Network discovery is on.
  4. If Network discovery is off, click the down arrow , then select Turn on network discovery and Apply .

Windows XP: To ensure your network is set up properly for TCP/IP

  1. Click Start , and then select Control Panel .
  2. Double-click Network and Internet Connections .
  3. Double-click Network Connections .
  4. If the computer is connected via Ethernet cable to the network, right-click Local Area Connection (LAN) .
  5. If the computer is using a wireless connection, right-click Wireless Network Connection .
  6. Click Properties . In the dialog box that opens, check to ensure that TCP/IP is listed and selected.
    • If TCP/IP is not listed, click Install , Protocol , and then Add . In the dialog box that appears, select Internet Protocol (TCP/IP) .
    • If TCP/IP is listed and checked, highlight it and click Properties , then select Obtain IP address automatically and Obtain DNS server address automatically .
  7. All computers should be set identically.

Windows Vista: To ensure your network is set up properly for TCP/IP

  1. Click Start , and then select Control Panel .
  2. Click View network status and tasks under Network and Internet .
  3. In the left pane, click Manage Network Connections .
  4. If the computer is connected via Ethernet cable to the network, right-click Local Area Connection (LAN) .
  5. If the computer is using a wireless connection, right-click Wireless Network Connection .
  6. Click Properties . In the dialog box that opens, check to ensure that Internet Protocol Version 4 TCP/IPv4 is listed and selected.
    • If TCP/IP is not listed, click Install , Protocol , and then Add . In the dialog box that appears, select Internet Protocol (TCP/IP/IPv4) .
    • If TCP/IP is listed and checked, highlight it and click Properties , then select Obtain IP address automatically and Obtain DNS server address automatically .
  7. All computers should be set identically.

Windows XP: To ensure your network has the correct NetBIOS set up

  1. Click Start , and then select Control Panel .
  2. Double-click Network and Internet connections .
  3. Double-click Network Connections .
  4. Double-click your default network connection.
    • Local Area Connection for wired networks.
    • Wireless for wireless connections.
  5. Click Properties .
  6. Highlight Internet Protocol (TCP/IP) .
  7. Click Properties .
  8. Click Advanced .
  9. Click the WINS tab.
    WINS refers to Windows Internet Naming Service, which converts NetBIOS network names to IP addresses.
  10. NetBIOS settings are found at the bottom of the dialog box. Make sure that the NetBIOS setting is not set to Disable NetBIOS over TCP/IP .

Windows Vista: To ensure your network has the correct NetBIOS set up

  1. Click Start , and then select Control Panel .
  2. Click View network status and tasks under Network and Internet .
  3. In the left pane, click Manage Network Connections .
  4. Right-click your default network connection.
    • Local Area Connection for wired networks.
    • Wireless for wireless connections.
  5. Highlight Internet Protocol Version 4(TCP/IP) .
  6. Click Properties .
  7. Click Advanced .
  8. Click the WINS tab.
    WINS refers to Windows Internet Naming Service, which converts NetBIOS network names to IP addresses.
  9. NetBIOS settings are found at the bottom of the dialog box. Make sure that the NetBIOS setting is not set to Disable NetBIOS over TCP/IP .

What do Firewall Blocking Messages Mean?

Firewalls block certain types of communications between network devices. This helps protect your data from hackers, viruses, spyware, and Trojan horse software. The computer might have one or more firewall programs installed. For example, if the latest version of the Microsoft Windows XP operating system is installed, the computer may be using the Windows XP Firewall.
The HP MediaSmart Server comes with software applications that must communicate over the network. Sometimes these programs are blocked by a firewall. When this happens, security alerts pop up on the computer screen.
Security alerts usually have a list of possible options. The particular messages or alerts displayed depend on the vender.
For example, the alert might offer the following options:
  • Keep Blocking
  • Unblock
  • Defer the choice and be reminded later
If a security alert dialog box for an HP MediaSmart Server application or the Windows Home Server is displayed by the firewall, click Unblock or Allow to permit the application to execute. It is safe to unblock the communications because no connection or communication with the Internet is enabled, only those between the server and its software applications. After unblocking an application, if any software is reinstalled, moved to a new disk location, or if the application is deleted from the exception list using the Windows XP Security Center control panel, communications between that software and the server may once again be blocked by the firewall.
Configure your firewall to allow any HP MediaSmart or Windows Home Server applications.

HP Support forums

Find solutions and collaborate with others on the HP Support Forum
HP.comHP on FacebookHP on TwitterHP on YouTubeHP on Linked InHP on FlickrHP on Google+