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Resolving Video Graphics Issues

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This document pertains to HP and Compaq Notebook PCs.
Problems with video chipsets can cause video graphics issues such as:
  • Recurring system lockups when playing 3D games.
  • Small dots of color spattered across the Windows desktop.
  • The inability to run certain 3D games.
  • The inability to open Windows normally.
If the graphics problem can be observed when the computer boots into the BIOS setup environment, contact HP customer support for further assistance.
If the graphic images are fine until the computer boots to the Windows desktop, the problem can probably be resolved by upgrading or reinstalling the latest graphics driver.
Problems with drivers can cause video graphics issues with games and high power graphic programs. However, most video graphics issues can be resolved by installing the latest video driver and BIOS updates. Follow the steps below to install the latest updates.

Install the latest video chipset drivers

Updating to the latest video graphic driver can fix a wide variety of video problems and software compatibility issues. It can also improve the performance of videos and games. Follow the steps below to install the latest video driver updates.
  1. Connect the notebook to the AC adapter and a working electrical outlet.
  2. Go to the Drivers and Download page for your model notebook.
  3. Select your Operating System from the drop-down list, and expand the Driver - Graphics section.
  4. If the available graphics driver is a later version than the installed version, download and install the latest graphics driver for your notebook.
    NOTE: If your notebook is equipped with a separate graphics processor (GPU), be sure to install the latest drivers for both processors. Also ensure that they are at the same revision level.If the original version of the driver is the only one listed, and there are no updates, reinstall the original drivers.

Install the latest BIOS for your notebook

Installing the latest version of your notebook's BIOS can also resolve video issues. It can also improve the performance of videos and games. Follow the steps below to install the latest BIOS.
  1. Connect the notebook to the AC adapter and a working electrical outlet.
  2. Go to the Drivers and Download page for your model notebook.
  3. Select the Operating System from the drop-down list, and expand the BIOS section.
  4. If the available BIOS is a later version than the installed version, download and install the latest BIOS for your notebook.
After updating the graphics adapter device drivers, restart the notebook.