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Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans

  • PrintPrint

When you copy, fax, or scan an original, the resulting output contains vertical bands, lines, or streaks in one or more colors.
When you print the original, the output is normal.
Figure 1: Sample output with vertical white or black lines
Photos with vertical white lines, black lines
Figure 2: Sample output with vertical colored bands or lines
Pages with vertical colored lines, bands
NOTE:This article does not apply to some Officejet All-in-Ones. If you are using an All-in-One from one of the following Officejet series, click the link to go to the appropriate article.
All-in-One seriesArticle number
4100, 4200, 4300, or 5100 c01785964 (in English)
5500 or 5510 c00223778 (in English)
6100, 7100, 7200, 7300, 7400, 8500, or 8500 wireless c00846928 (in English)
D series c00846928 (in English)
G series c01887612 (in English)
J3500 or J3600 c01785964 (in English)
J4500 or J4600 c01334994 (in English)
K60 or K80 c01785964 (in English)
Pro 1100 series c01887612 (in English)
R series c01887612 (in English)
T45 or T65 c01785964 (in English)
V series c01785964 (in English)

Video of resolving scan or copy print quality issues

The following video demonstrates the steps for resolving print quality issues when scanning or copying. The product in the video might not look exactly like your product, but the steps are the same.
If you have trouble viewing the video, or to the view the video in a different size, click here to play the video on YouTube.

Solution one: Reset the All-in-One

If there is static interference, or loose connections with the product, this can result in bands or lines in the copy, fax, or scan output. To resolve this issue, check the product connections and reset the product.
  1. Make sure the product is on, and then disconnect the power cord from the product.
  2. Disconnect the USB cable from the product, and then disconnect it from the computer.
  3. Reconnect the USB cable to the computer, and then reconnect it securely to the product.
  4. Disconnect the power cord from the wall outlet, and then reconnect it to the wall outlet.
  5. Reconnect the power cord to the product.
  6. Press the Power button () to turn on the product.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, see the next solution.

Solution two: Clean the All-in-One and make a blank copy

If the scanner glass or the white underside of the lid has fingerprints, smudges, lint, dust, or other debris, this can slow performance and affect copy and scan quality. To resolve this issue, clean the product.
Before you begin, gather the following materials:
  • Several clean, soft, lint-free cloths
  • Mild glass cleaner
CAUTION:Use only glass cleaner to clean the scanner glass. Do not use cleaners that contain abrasives, acetone, benzene, or carbon tetrachloride. These substances can damage the product. Avoid isopropyl alcohol (rubbing alcohol) because it can leave streaks on the glass.

Step one: Clean the scanner glass and lid

  1. Press the Power button () to turn off the product, and disconnect the power cord from the product.
  2. Open the scanner lid.
    Figure 3: Open the scanner lid
    Opening the scanner lid (graphic)
  3. Spray a clean, soft, lint-free cloth with mild glass cleaner.
    CAUTION:Do not spray the glass cleaner directly on the glass to avoid damaging the scanner.
  4. Wipe the scanner glass and the white underside of the scanner lid with the dampened cloth.
    Figure 4: Clean the scanner glass
    Cleaning the scanner glass (graphic)
    Figure 5: Clean the scanner lid
    Cleaning the scanner lid (graphic)
  5. Dry the scanner glass thoroughly with a clean, dry cloth, or chamois to prevent spotting, and then dry the white underside of the scanner lid.
    NOTE:Do not use paper-based wipes or tissues that can leave fiber residue.
  6. Close the scanner lid.

Step two: Clean the automatic document feeder (ADF)

  1. If the product is not already off, press the Power button () to turn off the product, and disconnect the power cord from the product.
  2. Remove all originals from the document feeder tray.
  3. Open the ADF cover.
    Figure 6: Open the ADF cover
    Opening the ADF cover (graphic)
  4. Lightly dampen a clean, soft, lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.
  5. Use the damp cloth to wipe any residue off the rollers and separator pad.
    Figure 7: ADF parts
    1 - Rollers
    2 - Separator pad
    NOTE:If the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol.
  6. Close the ADF cover.

Step three: Clean the glass strip in the ADF

  1. If the product is not already off, press the Power button () to turn off the product, and disconnect the power cord from the product.
  2. Remove any originals from the document feeder tray.
  3. Open the scanner lid.
    Figure 8: Open the scanner lid
    Opening the scanner lid (graphic)
  4. Open the ADF cover, and lift the ADF mechanism.
    Figure 9: Open the ADF cover
    Opening the ADF cover (graphic)
    Figure 10: Lift the ADF mechanism
    Lifting the ADF mechanism (graphic)
  5. Lightly dampen a clean, soft, lint-free cloth with a mild glass cleaner.
  6. Gently clean the glass strip inside the ADF, and then thoroughly dry it to prevent spotting.
    Figure 11: Glass strip in the ADF (example 1)
    Glass strip in the ADF (example 1) (graphic)
    Figure 12: Glass strip in the ADF (example 2)
    Glass strip in the ADF (example 2) (graphic)
  7. Lower the ADF mechanism, and close the ADF cover.
  8. Close the scanner lid, reconnect the power cord to the product, and then press the Power button () to turn on the product.

Step four: Make a blank copy

  1. Remove any originals from the scanner glass.
  2. Load plain white paper in the input tray.
  3. Press Start Copy Black to make a blank copy.
  • If the copy is clean, there is no need to continue troubleshooting.
  • If the copy has vertical bands, lines, or streaks, there might be dust inside the product, poor internal connections, or the product might be damaged. See the next solution.

Solution three: Service the All-in-One

These steps apply to all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty, contact HP.
  • If your product is out of warranty, fees might apply for contacting HP.

Causes

  • Static interference
  • Loose USB cable or power cord connection
  • Fingerprints, smudges, lint, or dust on the scanner glass
  • Dirt or debris on the scanner lid
  • Scratched or damaged scanner glass
  • Poor internal connections
  • Dirt or debris inside the product
  • Damaged or faulty scanner bulb or parts

HP Support forums

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