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Blinking Lights on the HP Officejet 6000 (E609a) and 6000 Wireless (E609n) Printers

  • PrintPrint

Introduction

The lights on the front of the product indicate the product status. These lights can be on, off, or blinking (flashing), depending on the status of the product. The Power, Resume, Network/Wireless button lights and Cartridge lights can all blink in distinct patterns to indicate the product status or error conditions.
NOTE:This document describes the light patterns on your product as blinking or flashing lights. In this document, "flashing" means the same as "blinking."

Blinking Lights

The following sections describe the most common combinations of blinking lights, followed by solutions for each combination. Find the blinking-lights pattern you are experiencing, and then follow the steps to resolve the issue.
NOTE:There might be more than one solution for some blinking-lights patterns. After you find the pattern that matches your blinking-lights pattern, try each solution to resolve the issue.
Issue

Image of blinking lights on the control panel.
Power light: Blinking

Resume light: Off

Network/Wireless light: Off

Cartridge lights: All off
Solution: No action necessary

The Power button () light blinks when the product is processing a print job or waiting for the ink to dry. You do not need to take any action. Wait for the print job to complete or the ink to dry.
Issue

Image of blinking lights on the control panel.
Power light: Blinking

Resume light: Blinking

Network/Wireless light: Off

Cartridge lights: All off
Solution one: Clear any paper jam

Follow these steps to clear a paper jam from the product.

Step one: Remove any loose paper

Remove any loose sheets of paper from the input tray and the output tray.

CAUTION:Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.


Step two: Clear the jam

These steps are only basic instructions for clearing a paper jam. If you prefer detailed steps, click here for step-by-step instructions on clearing a paper jam (c01716498).

CAUTION:Do not try to clear a paper jam from the front of the product, which can damage the print mechanism.


  1. Turn off the product, and then turn it to access its rear side.
  2. Remove the rear access panel or duplexer.
  3. Gently remove any jammed paper from the rollers.
    CAUTION:If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
  4. Reattach the rear access panel or duplexer.
  5. Open the top cover of the product, and then remove any torn pieces of paper from the opening.
  6. Turn on the product, and then try printing again.
Solution two: make sure that the carriage can move freely

The carriage might be stuck in the product. Use the following steps to make sure that the carriage can move freely.

  1. Disconnect the power cord and the USB cable from the back of the product.
    NOTE: Do not reconnect the power cord and USB cable until instructed to do so.
  2. Open the top cover.
    Figure 1: Open top cover
    Image of opening the top cover
  3. Check whether the carriage can move freely from one side of the product to the other.
    Apply moderate pressure to one side of the carriage, and then push it back and forth in the product.
    WARNING:You must disconnect the power cord to move parts by hand without the risk of an electrical shock.
  4. Remove any debris or obstructions from the carriage path.
  5. Close the top cover.
    Figure 2: Close top cover
    Image of closing the top cover
  6. Reconnect the power cord and the USB cable to the back of the product.
  7. Try printing again.
Issue

Image of blinking lights on the control panel.
Power light: On

Resume light: Blinking

Network/Wireless light: Off

Cartridge lights: All off
Solution One: Load paper in the input tray

The product is out of paper. Use the following steps to load paper in the input tray.

  1. Lift the output tray.
    Figure 3: Lift output tray
    Image of lifting the output tray
  2. Slide the paper-width guide to its outermost position.
  3. Load the media print-side down along the right edge of the tray. Make sure that the stack of paper aligns with the right and back edges of the tray.
    NOTE:Make sure stack of paper does not exceed the line marking in the tray.
  4. Slide the paper-width guide snugly against the paper, and then lower the output tray.
    Figure 4: Slide width guide in
    Image: Slide width guide in
  5. Pull out the extension on the output tray.
    Figure 5: Pull out tray extension
    Image: Pull out tray extension
  6. Press the Resume button () to continue the print job.
Solution two: Check the print settings

The paper size setting in the printer driver might not match the size of paper loaded in the input tray. Use the following steps to make sure that the paper size setting matches the size loaded in the input tray.

  1. In the software program you are trying to print from, click File, and then click Print. The Print dialog box opens.
  2. Select your product, and then click Properties. The printer Properties dialog box opens.
  3. Click the Printing Shortcuts tab.
  4. Under Printing shortcuts, click the type of job you are trying to print.
  5. Check the Paper sizes setting. Make sure that the selected option matches the loaded paper.
  6. Click OK, and then click OK again to start the print job.
Issue

Image of blinking lights on control panel.
Power light: On

Resume light: On

Network/Wireless light: Off

Cartridge lights: All off
Solution: Check the product covers

One or more of the covers is not closed on the product. Check the top cover and rear access panel or duplexer to make sure that they are completely closed.
Issue

Image of blinking lights on control panel.
Power light: On

Resume light: Off

Network/Wireless light: Off

Cartridge lights: Blinking, one at a time, from left to right
Solution One: Check the printhead installation

Use the following steps to make sure that the printhead is correctly installed.

Step one: Remove the printhead

  1. Make sure that the product is on.
  2. Lift the top cover. The carriage moves to the center of the product.
    Figure 6: Open the top cover
    Image: Open the top cover
  3. Wait until the carriage is idle and silent.
  4. Disconnect the power cord from the back of the product.
  5. Remove the cartridges. Press the tab on each cartridge, and then remove each cartridge from its slot.
    NOTE: Do not leave the cartridges outside the product longer than 30 minutes. Doing so can result in damage to both the product and the cartridges.
  6. Lift the latch handle on the carriage until it stops.
    Figure 7: Lift the latch handle
    Image: Lift the latch handle
  7. Lift the printhead straight up to remove it.
    Figure 8: Remove the printhead
    Image: Remove the printhead


Step two: Reinstall the printhead

  1. Reinsert the printhead. Make sure that the green and purple blocks on the sides of the printhead align with the corresponding color blocks on the carriage; green to green, purple to purple.
    Figure 9: Insert the printhead
    Image: Insert the printhead
  2. Carefully lower the latch handle before reinserting the cartridges.
    NOTE:Leaving the latch handle raised can result in incorrectly seated cartridges and printing issues. The latch must remain down to correctly install the cartridges.
    Figure 10: Lower the latch handle
    Image: Lower the latch handle
  3. Reinstall the cartridges. Using the colored shape icons for help, slide the cartridges into their appropriate slots until they snap into place and are seated firmly in the slot.
  4. Close the top cover.
  5. Try printing again.
Solution two: Contact HP

If you have completed all of the troubleshooting steps and are still experiencing a problem, contact HP to replace the printhead.
Issue

Image of blinking lights on the control panel.
Power light: Blinking

Resume light: Off

Network/Wireless light: Off

Cartridge lights: Blinking, one at a time, from left to right
Solution One: Check the printhead installation

Use the following steps to make sure that the printhead is correctly installed.

Step one: Remove the printhead

  1. Make sure that the product is on.
  2. Lift the top cover. The carriage moves to the center of the product.
    Figure 11: Open the top cover
    Image: Open the top cover
  3. Wait until the carriage is idle and silent.
  4. Disconnect the power cord from the back of the product.
  5. Remove the cartridges. Press the tab on each cartridge, and then remove each cartridge from its slot.
    NOTE: Do not leave the cartridges outside the product longer than 30 minutes. Doing so can result in damage to both the product and the cartridges.
  6. Lift the latch handle on the carriage until it stops.
    Figure 12: Lift the latch handle
    Image: Lift the latch handle
  7. Lift the printhead straight up to remove it.
    Figure 13: Remove the printhead
    Image: Remove the printhead


Step two: Reinstall the printhead

  1. Reinsert the printhead. Make sure that the green and purple blocks on the sides of the printhead align with the corresponding color blocks on the carriage; green to green, purple to purple.
    Figure 14: Insert the printhead
    Image: Insert the printhead
  2. Carefully lower the latch handle before reinserting the cartridges.
    NOTE:Leaving the latch handle raised can result in incorrectly seated cartridges and printing issues. The latch must remain down to correctly install the cartridges.
    Figure 15: Lower the latch handle
    Image: Lower the latch handle
  3. Reinstall the cartridges. Using the colored shape icons for help, slide the cartridges into their appropriate slots until they snap into place and are seated firmly in the slot.
  4. Close the top cover.
  5. Try printing again.
Solution two: Contact HP

If you have completed all of the troubleshooting steps and are still experiencing a problem, contact HP to replace the printhead.
Issue

Image of blinking lights on the control panel.
Power light: On

Resume light: Off

Network/Wireless light: Off

Cartridge lights: One or more blinking
Solution one: Check the cartridges

One or more of the cartridges is missing, improperly installed, or a duplicate cartridge is installed. Use the following instructions to check the cartridge installation.

  1. Make sure that the product is on.
  2. Lift the top cover. The carriage moves to the center of the product.
    Figure 16: Open the top cover
    Image: Open the top cover
  3. Press down on each cartridge to securely install it in the carriage. The latch should lock when the cartridge is in place.
  4. Check that the correct cartridge is installed in each slot and there is no empty slot. The colored shape icons on each cartridge should match the color shaped icon on each carriage slot.
  5. Close the top cover, and then wait for the carriage to recalibrate.
  6. If the issue persists, try the next solution.
Solution two: Replace the indicated cartridge

Ink levels in the indicated cartridge might be low or approaching empty. If print quality is affected, use the following steps to replace the indicated cartridge. These steps are only basic instructions for replacing a cartridge. if you prefer detailed steps, click here for step-by-step instructions on replacing a cartridge (c01710991).

NOTE:Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.


  1. Make sure that the product is on, and then open the top cover.
  2. Press in the tab on the front of the cartridge, and then pull it out and up to remove it from its slot.
    CAUTION:Do not lift the gray latch next to the carriage to install the cartridges. Doing so can result in incorrectly seated cartridges and printing problems. The latch must remain down to correctly install the cartridges.
  3. On the replacement cartridge, pull the orange pull-tab straight back to remove the plastic wrap.
  4. With the cartridge contacts facing the printhead, slide the cartridge into the correct slot. The color-coded icons on the cartridge and in the printhead indicate the correct slot.
  5. Press down on the cartridge until it clicks firmly into place.
  6. Repeat these steps for each cartridge that you want to replace.
  7. Close the top cover. The carriage moves to the right side of the product.
Issue

Image of blinking lights on the control panel.
Power light: Blinking

Resume light: Off

Network/Wireless light: Off

Cartridge lights: One or more blinking
Solution one: Check the cartridges

One or more of the ink cartridges are faulty, need attention, incorrect, missing, damaged, or incompatible. Use the following steps to check the cartridges.

  1. Make sure that the product is on, and then open the top cover.
  2. For the indicated cartridge, check the following:
    • Check that there are no empty slots in the carriage.
    • Make sure that the number on the cartridge label matches the number indicated on the product. The product uses 920 or 920XL cartridges.
    • Make sure that the cartridge is correctly installed. Remove and reinstall the cartridge. Press down on the cartridge until the latch snaps into place.
  3. Close the top cover, and then wait for the carriage to recalibrate.
  4. If the issue persists, try the next solution.
Solution two: Replace the indicated cartridge

Ink levels in the indicated cartridge might be low or approaching empty. If print quality is affected, use the following steps to replace the indicated cartridge. These steps are only basic instructions for replacing a cartridge. if you prefer detailed steps, click here for step-by-step instructions on replacing a cartridge (c01710991).

NOTE:Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.


  1. Make sure that the product is turned on, and then open the top cover.
  2. Press in the tab on the front of the cartridge, and then pull it out and up to remove it from its slot.
    CAUTION:Do not lift the gray latch next to the carriage to install the cartridges. Doing so can result in incorrectly seated cartridges and printing problems. The latch must remain down to correctly install the cartridges.
  3. On the replacement cartridge, pull the orange pull-tab straight back to remove the plastic wrap.
  4. With the cartridge contacts facing the printhead, slide the cartridge into the correct slot. The color-coded icons on the cartridge and in the printhead indicate the correct slot.
  5. Press down on the cartridge until it clicks firmly into place.
  6. Repeat these steps for each cartridge that you want to replace.
  7. Close the top cover. The carriage moves to the right side of the product.
Issue

Image of blinking lights on the control panel.
Power light: On

Resume light: Off

Network/Wireless light: Off

Cartridge lights: One on
Solution: Make sure you have replacement cartridge on hand

This is a low-ink alert. One or more of the ink cartridges are low on ink. You will need to replace the cartridge soon. Make sure you have a replacement cartridge available, and then replace the cartridge once print quality becomes unacceptable.

NOTE:Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays
Issue

Image of blinking lights on the control panel.
Power light: On

Resume light: Blinking

Network/Wireless light: Off

Cartridge lights: One or more blinking
Solution one: Continue printing with current cartridges

This is a low-ink alert. One or more of the cartridges are almost depleted, which might result in poor print quality. Replace the existing cartridge to avoid poor print quality, or press the Resume button () to continue printing with the existing cartridges.

NOTE:Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays.
Solution two: Replace the indicated cartridge

Ink levels in the indicated cartridge might be low or approaching empty. If you notice unacceptable print quality issues, use the following steps to replace the indicated cartridge. These steps are only basic instructions for replacing a cartridge. if you prefer detailed steps, click here for step-by-step instructions on replacing a cartridge (c01710991).

NOTE:Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.


  1. Make sure that the product is on, and then open the top cover.
  2. Press in the tab on the front of the cartridge, and then pull it out and up to remove it from its slot.
    CAUTION:Do not lift the gray latch next to the carriage to install the cartridges. Doing so can result in incorrectly seated cartridges and printing problems. The latch must remain down to correctly install the cartridges.
  3. On the replacement cartridge, pull the orange pull-tab straight back to remove the plastic wrap.
  4. With the cartridge contacts facing the printhead, slide the cartridge into the correct slot. The color-coded icons on the cartridge and in the printhead indicate the correct slot.
  5. Press down on the cartridge until it clicks firmly into place.
  6. Repeat these steps for each cartridge that you want to replace.
  7. Close the top cover. The carriage moves to the right side of the product.
Issue

Image of blinking lights on the control panel.
Power light: On

Resume light: On

Network/Wireless light: On

Cartridge lights: All on
Solution: Reset the product

A non-recoverable error has occurred. Use the following steps to reset the product.

  1. Press the Power button () to turn off the product.
    NOTE:The product might not turn off after pressing the Power button. Continue to the next step regardless.
  2. Disconnect the power cord from the back of the product.
  3. Disconnect the power cord from the electrical outlet.
  4. Wait 60 seconds.
  5. Reconnect the power cord to the electrical outlet.
  6. Reconnect the power cord to the back of the product.
  7. Press the Power button () to turn on the product.

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