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Troubleshooting a Mac Connection to the Server

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This document applies to HP MediaSmart Server EX490 and EX495.

Troubleshooting a Mac Connection to the Server

File sharing is a key advantage of having a server. The HP MediaSmart Server enables you to place documents, music, photos, or videos on the server and share them with all of the Macs and PCs on your network. This document explains how to connect your Mac to the server so you can access shared folder contents.

Before Connecting to the Server

Some set up and decisions are required before connecting your Mac computer to the server and accessing shared folders.
  • The client software is installed on one PC.
  • The client software is installed on the Mac you are trying to connect to the server.
  • Decide how you will connect the Mac to the server – administrator account, user account, or guest account.
Types of Accounts
Type of Account Description Server Account Creation
Guest Account The guest account is useful when people are visiting your and need temporary access to your server. In these cases, it probably does not make sense to create a user account for each person. Instead, you can create a single guest account that all visitors use. The guest account may or may not have a password.
  1. Go to a PC and double-click the Windows Home Server icon in the system tray and log on.
  2. Select the User Accounts tab.
  3. Double-click the Guest account and click Enable Account… on the Properties dialog.
    You have the option to create a password for the guest account or leave it blank.
  4. Click the Shared Folder tab to define folder access.
User Account The server pairs user accounts on the server with those on a computer to identify who is connecting to the server and to maintain security. Each server user account has a unique user name and password that should match their computer log on name and password. Each user account on the server can have their own shared folder access levels.
  1. Go to a PC and double-click the Windows Home Server icon in the system tray and log on.
  2. Select the User Accounts tab.
  3. Click Add from the Windows Home Server Console User Accounts tab. Complete the information in the Add User Account wizard.
Administrator Account Connecting as the server administrator gives you access to all shared folders on the server. The administrator account's user name is always Administrator.The server administrator account is created the first time you install the client software on a PC. You enter a password during the installation. See Installing Software on the First PC .
  • If you created a User Account on the server, create a matching User Account on the Mac (if it does not already exist). The Mac user account should have the same user name and password as the server user account.
    On the Mac computer, choose Apple menu, System Preferences, Accounts. On the Accounts dialog, verify the dialog features are unlocked and click + to add a user account. Complete the information on the Accounts dialog.

Connection Method A: Using the Finder

Connecting to the HP MediaSmart Server using the Finder is quick and easy. The Finder can also remember your server logon settings so subsequent connections are effortless.
  1. At the Mac computer, choose File, New Finder Window.
  2. Click hpserverex in the Shared category of the left Sidebar. If you renamed the HP MediaSmart Server during the first installation, select that name in the Shared category.
    Figure 1: Finder Window
    Finder Window
    NOTE:The same Sidebar shows up in Save and Open dialog boxes of your programs too, making your server available to you for opening and saving files.
    If you don’t see the server in the Finder window’s Shared category,
    • The server may not be connected to the network,
    • The Mac computer may not be connected to the network,
    • Or maybe the check box is turned off for Connected Servers and Bonjour Computers in Finder, Preferences..., Sidebar.
  3. If you are not automatically connected to the server, click Connect As....
    Precisely how you connect to the server depends on what kind of server account you are using: Guest, User Account, or Administrator.
    • Guest account with no password – You are automatically connected to the server when you click the server name in the Finder.
    • Guest account with a password – In the dialog that opens, select Registered User, type the server's Guest account Password, and click Connect. You do not need to change the Name. Check Remember this password in my keychain to remember your settings and automatically connect to the server in the future.
      Figure 2: Connect As...
      Connect As...
    • User account – If you have a User Account on the server, select Registered User, type the Name and Password that was created in the server's user account in the Windows Home Server Console, and click Connect. Check Remember this password in my keychain to remember your settings and automatically connect to the server in the future.
    • Administrator account – Alternately, you can connect to the server using the server's administrator account. Select Registered User, type Administrator for the Name, and type the server's Password. The server's password was created the first time you installed the server software on a PC.
  4. Navigate to the folder you want on the server.
    The folders that display depend on the Shared Folder Access settings for the guest account or user account that you used to connect to the server. To change Shared Folder Access settings, double-click the Windows Home Server icon in the system tray on a PC and log on to the Console. Click the User Accounts tab and double-click the guest account or user account. Select the Shared Folder Access tab to change settings. Click OK to accept the changes.
    If you connected to the server using the Administrator account, you will see all of the server's shared folders.

Connection Method B: Using Connect to Server and the Server Name

Follow these steps to connect to Windows File Sharing (SMB) from Mac OS X 10.5 or later. SMB is the native sharing protocol for Microsoft Windows operating systems.
  1. At the Mac computer, choose Go, Connect to Server… on the Apple menu bar.
  2. Type the following Server Address:
    smb://ServerName/ShareName
    For example, type the following server address to connect to the music shared folder:
    smb://hpserverex/music
    Figure 3: Connect to Server
    Connect to Server
    If you renamed your server during the first software installation, remember to use that server name instead of hpserverex. A shared folder name is required. The shared folder name cannot contain spaces; type %20 instead of spaces. Additionally, you cannot connect to a shared folder name that contains a hyphen.

Connection Method C: Using Connect to Server and the Server's IP Address

The Mac computer may not recognize the server's name in some cases. If that happens, connect to the server using its IP address instead of the server name. If you are unsure of your server's IP address, you can log on to your router to see a list of IP addresses for all network connected devices.
  1. To log on to your router, open an Internet browser window, type the router's IP address in the address bar and press Enter. The router's IP address will be one of the following,
    • 192.168.1.1,
      192.168.0.1, or
      Obtain your router's IP address from a Mac by selecting Apple menu , System Preferences, Network. Select Built-in Ethernet on the left menu. The router IP address is on the right side of the Network dialog.
      Figure 4: Network dialog
      Network dialog
      To obtain the router's IP address from a PC, select Start, Run. Type cmd and click OK. In the DOS window, type ipconfig and press Enter. Use the Default Gateway IP address to log on to your router.
  2. Once logged in to the router, look for a list of connected devices. Each router is different. See your router's documentation if you do not find the server's IP address right away.
  3. Once you find your server's IP address, choose Go, Connect to Server… on the Apple menu bar.
  4. Type the Server Address.
    Your address will be different but will look similar to the following, smb://192.168.0.180/music
    Figure 5: Connect to Server
    Connect to Server
    Note Click + to add the server address to your list of favorites.
  5. Click Connect.
  6. Log on to the server using either a guest account, user account, or administrator account.

Pinging the Server

To troubleshoot a connection failure, you can ping the server.
  1. Open a Finder window and choose Applications, Utilities, Network Utility.
  2. Select the Ping tab.
  3. Type the server's IP address.
  4. Click Ping.
    A successful ping verifies a connection between the Mac computer and the server.

Install Software on the First PC

The following sections outline the key decision points during the software installation.
NOTE: To ensure a smooth software installation,
  • The first installation must be on a Windows computer. Subsequent installations can be on a Windows or Mac computer.
  • Verify that you have administrator privileges on the computer where you are doing the install.
  • Write down your server name.
  • Write down your server password.

Check for Administrator Privileges

You must have administrative privileges on your computer to install the software. Complete the following steps to view or change user account settings.
  • On Windows Vista, Click Start, Control Panel, and then User Accounts and Family Safety
  • On Windows XP, Click Start, Control Panel, and then double-click User Accounts
  • On Mac OS X 10.5 or Later, Click System Preferences, Accounts, and check Allow user to administer this computer

Insert the Software Installation Disc into a network PC.

Click Next to progress through the Install Wizard and install the HP MediaSmart Server client software

The HP MediaSmart Server software installs first. This software is used to
  • Provide a single point of access for all of the server's features,
  • Share photos and videos easily over the Internet using HP Photo Publisher and HP Photo Viewer
  • Centralize your photo, video, and music libraries using HP Media Collector
Figure 6: Install Wizard
Install Wizard

The Windows Home Server Connector installs next

The Windows Home Server Connector:
  • Connects your computer to the server
  • Automatically backs up your computer every night
  • Monitors the health of the network and computers running Windows Vista
  • Enables configuration of the server from your computer
The Windows Home Server software installation runs only once—on the first computer where you run the Software Installation Disc.
Figure 7: Windows Home Server Connector
Windows Home Server Connector

Select to wake up this computer if it is in sleep or hibernate mode to run a scheduled backup

If you do not turn on this option now, you can enable it later.
  1. At the computer, double-click the Windows Home Server icon in the system tray.
  2. Check Wake this Computer for Backup in the shortcut menu.
Figure 8: Windows Home Server Connector
Windows Home Server Connector

Name the HP MediaSmart Server

Type a name for your server. Server names can be:
  • 15 characters maximum with no spaces
  • Letters (at least one), numbers and hyphens
NOTE:This is the only time you can name your server. It cannot be changed later. Write down your server name. The default name is hpserverex.
Figure 9: Name the Server
Name the Server

Set the server password

Create a strong password. A strong password must be at least 7 characters long and must fulfill three of the following requirements:
  • Uppercase characters
  • Lowercase characters
  • Numbers
  • Symbols (such as !, @, and #)
NOTE:The password hint can be seen by anyone who clicks the Password hint button on the Windows Home Server Connector logon window.This is the only opportunity you will have to set the server password. The server password is not the same as a user password. User accounts and passwords are setup in the Windows Home Server Console.
Figure 10: Server Password
Server Password

The install checks for Windows Home Server Updates

The Windows Home Server installation checks for any relevant important updates. This may take some time to complete, but does not require additional information from you.
NOTE:Do not restart or turn off your home server during the update process.
Figure 11: Windows Home Server Updates
Windows Home Server Updates

Type the password you created above and log on to the Windows Home Server

Figure 12: Windows Home Server Password
Windows Home Server Password

The install checks for HP MediaSmart Server updates

The HP MediaSmart Server installation checks for any updates. Installing updates ensures that you experience the full functionality and optimal performance of the HP MediaSmart Server.
NOTE:This check only occurs the first time you run the Software Installation Disc. If you want to check for updates at a later time, see Updating and Rolling Back the Server .
Figure 13: HP MediaSmart Server Updates
HP MediaSmart Server Updates

Install server updates if they are available

If there is an update, select it and complete the instructions on the screen to install it.
NOTE:Do not restart or turn off your home server during the update process.
Figure 14: HP MediaSmart Server Updates
HP MediaSmart Server Updates

The Windows Home Server Console opens

The Windows Home Server console opens. Use the console to set up user accounts and configure HP MediaSmart Server features. Click Help in the upper right corner of the Console to get additional assistance.
Related Windows Home Server Console Help Topics:

HP Support forums

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