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Blinking Power Light

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Blinking Power light

The Power light () on the front of the product has different light patterns that indicate the product's status. The Power light can be off, on, or blinking (flashing) depending on the status of the product.
This document describes issues related to the Power light patterns, with explanations and solutions to resolve the issues.
Figure 1: The Power light
Illustration of the product Power light
The following sections describe the most common issues related to the Power light patterns. Find the issue related to the Power light pattern on your product, and then follow the steps to resolve the issue.

Issue: The Power light is off

The Power light is off, and a 'Product Disconnected' message might display on the computer.
Graphic: Power light is off
Follow the solutions in the order presented to resolve the issue.

Solution one: Turn on the printer

Follow these steps to turn on the printer.
  1. Press the Power button () to turn on the product.
  2. If the product connects to a power strip, check the switch on the power strip to make sure that it is turned on.
  3. If the product connects to a switched wall outlet, check the switch to make sure that it is turned on.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Check the power connection on the product

Follow these steps to check the power connection on the product.
  1. On the rear of the product, make sure that the power adapter cord is securely connected to the product.
  2. Make sure that the power cord is securely connected to the power adapter.
  3. Make sure that the power cord is connected to the wall outlet.
    Figure 2: Check the power connection
    Illustration of the product power connection.
    1 - The power adapter cord connection
    2 - The power cord connection
    3 - The wall outlet
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Plug the product directly into a wall outlet

If the product connects to a power strip, try connecting the product directly to a wall outlet.

Issue: The Power light blinks normally

The Power light blinks normally and a 'Product is ready' message might display on the computer.
Figure 3: The Power light blinks normally
Illustration: Power light blinks normally
    The product is processing a print job.
No action is necessary if the Power light blinks normally. Wait for the product to finish processing the print job.

Issue: The Power light blinks fast and a message displays on the computer

The Power light blinks quickly, and a message might display on the computer.
Figure 4: The Power light blinks fast
Illustration: Power light blinks fast
    The product requires maintenance, or is in an error state.
How do I resolve this issue? The following sections describe the most common messages that display on the computer in combination with a fast blinking Power light. To resolve the issue, find the message that displays on the computer (from the following choices), and then expand that section for solutions.
The Power light blinks fast and a 'Cover open' message displays on the computer.
Cause: The front access cover is open.
Close the front access cover on the product.
The Power light blinks fast and a 'Cartridge(s) missing' message displays on the computer.
Cause: One or both of the cartridges is missing, or the product does not detect the cartridges.
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.
IMPORTANT: Before you begin, make sure that the cartridges are compatible with your product.
To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper.
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country/region location is correct.
Genuine HP cartridges can also be purchased from other retailers.
Solution one: Insert missing cartridges
If one or both of the cartridges is missing, follow these steps to insert cartridges and then align the product. If both cartridges are installed, continue to the next solution.
Step one: Insert a new cartridge
Follow these steps to insert a new cartridge, or cartridges.
  1. Press the Power button () to turn on the product.
  2. Open the front access cover. The carriage moves to the center of the product. Wait until the product is idle and silent before continuing.
    Figure 5: Open the front access cover
    Graphic: Open the front access cover
  3. Remove the new cartridge from its packaging.
    Figure 6: Remove the new cartridge from its packaging
    Graphic: Remove the cartridge from its packaging.
  4. Pull the pink pull-tab to remove the protective tape from the cartridge.
    Figure 7: Remove the protective tape
    Graphic: Remove the protective tape
    CAUTION:Do not touch the copper colored electrical contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 8: Do not touch the copper colored contacts
    Graphic: Do not touch the copper colored contacts
  5. Slide the cartridge into its slot, and then press firmly on the cartridge until is snaps into place.
    • Insert the black cartridge in the slot on the right
    • Insert the tri-color cartridge in the slot on the left
    Figure 9: Slide the cartridge into its slot
    Graphic: Slide the cartridge into its slot
  6. Repeat these steps for the other cartridge, if necessary.
  7. Close the front access cover.
Step two: Align the cartridges
If the product does not automatically begin the alignment process after a new cartridge is installed, follow the steps below to align the cartridges.
  1. Make sure that clean, white, unused paper is loaded in the paper tray.
  2. Open HP Solution Center:
    • Windows XP: On the Windows taskbar, click Start, click All Programs, click HP, and then click HP Solution Center.
    • Windows Vista: On the Windows taskbar, click the Windows icon (), click All Programs, point to HP, and then click HP Solution Center.
  3. Click Open Toolbox. The printer Toolbox dialog box displays.
  4. Click Align the Print Cartridges. The Align the Print Cartridges dialog box displays.
  5. Click Align. The product aligns the cartridges, calibrates the product, and prints a test page.
  6. Click Done.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution two: Make sure that the cartridges are installed correctly
If the cartridges are not installed correctly, the product will not detect the cartridges. The cartridges might need to be reseated in the carriage, or the protective tape on the cartridges might not have been removed. Follow these steps in the order presented to resolve the issue.
Step one: Remove the cartridges
Follow these steps to remove the cartridges and inspect them to make sure the protective tape has been removed.
  1. Open the front access cover. The carriage moves to the center of the product. Wait until the product is idle and silent before continuing.
    Figure 10: Open the front access cover
    Graphic: Open the front access cover
  2. Press down on the cartridge to release it, and then remove it from the slot.
    Figure 11: Press down on the cartridge to release it
    Graphic: Press down on the cartridge to release it
  3. Inspect the cartridge to make sure that the protective tape was removed from the cartridge contacts.
    CAUTION:Do not touch the copper colored electrical contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 12: Do not touch the copper colored contacts
    Illustration of the copper colored contracts to avoid touching.
  4. If the protective tape has not been removed from the cartridge contacts, gently remove it. Pull the pink pull-tab to remove the tape.
    Figure 13: Remove the protective tape
    Graphic: Remove the protective tape
Step two: Reinsert the cartridges
Follow these steps to reinsert the cartridges.
  1. Slide the cartridge into its slot, and then press firmly on the cartridge until is snaps into place.
    • Insert the black cartridge in the slot on the right
    • Insert the tri-color cartridge in the slot on the left
    Figure 14: Slide the cartridge into its slot
    Graphic: Slide the cartridge into its slot
  2. Repeat these steps for the other cartridge, if necessary.
  3. Close the front access cover.
The Power light blinks fast and a 'Printer is out of paper' message displays on the computer.
Cause: The product is out of paper.
Follow these steps to load paper in the product.
  1. Open the paper tray.
  2. Slide the paper width guide to its outermost position.
  3. Insert a stack of paper into the paper tray with short edge forward and print side down.
  4. Slide the paper forward in the tray until it stops, and then slide the paper width guide inward so that it rests against the edge of the paper.
    Figure 15: Load paper and then slide the paper width guide inward
    Graphic: Load paper and then slide the paper width guide inward
  5. Press the Power button () to clear the error state.
The Power light blinks fast and a 'Low on ink' message displays on the computer.
Cause: One or both cartridges are low on ink.
No action is necessary. The product functions normally until the cartridge is out of ink. Obtain replacement cartridges to have them ready when print quality drops due to insufficient ink.
NOTE:One or both cartridges could be low on ink. The message that displays on the computer usually indicates which cartridge is low on ink.
The Power light blinks fast and an 'Ink Alert' message displays on the computer.
Cause: One or both cartridges are out of ink.
One or both cartridges need to be replaced. Follow these steps to replace the cartridges.
NOTE:The message that displays on the computer usually indicates which cartridge is out of ink. Replace the cartridge that is indicated in the error message that displays on the computer.
If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies , select your country/region, and then review the limited warranty information for your supplies.
Step one: Remove the cartridge
Follow these steps to remove the cartridge.
  1. Open the front access cover. The carriage moves to the center of the product. Wait until the product is idle and silent before continuing.
    Figure 16: Open the front access cover
    Graphic: Open the front access cover
  2. Press down on the cartridge to release it, and then remove it from the slot.
    Figure 17: Press down on the cartridge to release it
    Graphic: Press down on the cartridge to release it
Step two: Insert a new cartridge
Follow these steps to insert a new cartridge.
  1. Remove the new cartridge from its packaging.
    Figure 18: Remove the new cartridge from its packaging
    Graphic: Remove the cartridge from its packaging.
  2. Pull the pink pull-tab to remove the protective tape from the cartridge.
    Figure 19: Remove the protective tape
    Graphic: Remove the protective tape
    CAUTION:Do not touch the copper colored electrical contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 20: Do not touch the copper colored contacts
    Graphic: Do not touch the copper colored contacts
  3. Slide the cartridge into its slot, and then press firmly on the cartridge until is snaps into place.
    • Insert the black cartridge in the slot on the right
    • Insert the tri-color cartridge in the slot on the left
    Figure 21: Slide the cartridge into its slot
    Graphic: Slide the cartridge into its slot
  4. Repeat these steps for the other cartridge, if necessary.
  5. Close the front access cover. The product will normally print an alignment page to align the cartridges.
Step three: Align the cartridges
If the product does not automatically begin the alignment process after a new cartridge is installed, follow the steps below to align the cartridges.
  1. Make sure that clean, white, unused paper is loaded in the paper tray.
  2. Open HP Solution Center:
    • Windows XP: On the Windows taskbar, click Start, click All Programs, click HP, and then click HP Solution Center.
    • Windows Vista: On the Windows taskbar, click the Windows icon (), click All Programs, point to HP, and then click HP Solution Center.
  3. Click Open Toolbox. The printer Toolbox dialog box displays.
  4. Click Align the Print Cartridges. The Align the Print Cartridges dialog box displays.
  5. Click Align. The product aligns the cartridges, calibrates the product, and prints a test page.
  6. Click Done.
The Power light blinks fast and a 'Single Ink Cartridge Mode' message displays on the computer.
Cause: The product is operating with only one cartridge.
No action is necessary. The product can print using a single cartridge when one cartridge is removed from the carriage. Replace the missing cartridge as desired.
The Power light blinks fast and a 'Paper jam' message displays on the computer.
Cause: The product has a paper jam.
IMPORTANT: You must follow these solutions in the order presented to resolve the issue.
Solution one: Turn the printer off and on again
Follow these steps to turn the product off and then on again.
Step one: Turn the printer off and on again
  1. Press the Power button () to turn off the product. If the product does not turn off, continue to the next solution.
  2. Wait 60 seconds.
  3. Press the Power button () to turn the product on.
    NOTE:The product might go through a warm-up period which might last up to two minutes. Wait until the warm-up period completes before you continue.
Step two: Print a self-test report
Print a self-test report to determine if the issue is resolved.
  1. Make sure that the product is turned on.
  2. Load unused, plain white paper in the paper tray.
    Figure 22: Load paper
    Graphic: Load paper
  3. Press and hold the Power button ().
  4. While holding down the Power button (), open and close the front access cover four times.
    Figure 23: Open and close the front access cover
    Graphic: Open and close the front access cover
  5. Release the Power button (). The self-test report prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.
Solution two: Clear the paper jam
Follow these steps to clear any jammed paper from the product. Always clear jammed paper from the back of the product first, and then from the front.
CAUTION:Clearing a paper jam from the front of the product can damage the print mechanism. Gain access to and clear paper jams through the back of the product whenever possible.
Step one: Remove any loose paper from the tray
Remove any loose sheets of paper from the input tray and the output tray.
CAUTION:Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Step two: Clear the jam from the back of the printer
Follow these steps to clear any jammed paper from the back of the product.
  1. Press the Power button () to turn off the product.
  2. Disconnect the power cord from the back of the product.
  3. On the back of the product, press the handle on the rear access door to release the door, and then pull the door out to remove it.
    Figure 24: Remove the rear access door
    Graphic: Remove the rear access door
  4. Gently pull out any jammed paper from the back of the product. If printing labels, make sure that a label did not detach from the label sheet while passing through the printer.
    NOTE:If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
Step three: Clear the jam from the front of the printer
Follow these steps to clear any jammed paper from the front of the product.
  1. Make sure that the power cord is disconnected from the back of the product. If the power cord is not disconnected, disconnect it now.
  2. Open the front access cover.
    Figure 25: Open the front access cover
    Graphic: Open the front access cover
  3. Gently pull any jammed paper out of the rollers.
    CAUTION:Remove the jammed paper carefully. Removing jammed paper incorrectly can damage the printing mechanism.
  4. Make sure that there are no torn pieces of paper left inside the product.
  5. Close the front access cover.
  6. Reconnect the power cord to the back of the product.
  7. Press the Power button () to turn on the product.
Step four: Print a self-test report
Print a self-test report to determine if the issue is resolved.
How to print a self-test report
  1. Make sure that the product is turned on.
  2. Load unused, plain white paper in the paper tray.
    Figure 26: Load paper
    Graphic: Load paper
  3. Press and hold the Power button ().
  4. While holding down the Power button (), open and close the front access cover four times.
    Figure 27: Open and close the front access cover
    Graphic: Open and close the front access cover
  5. Release the Power button (). The self-test report prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.
Solution three: Make sure that the carriage can move freely
Follow these steps to make sure that the carriage can move freely.
Step one: Check the carriage path
Follow these steps to check the carriage path.
  1. If the product is not turned on, press the Power button () to turn it on.
  2. Open the front access cover. The carriage moves to the center of the product. Wait until the product is idle and silent before continuing.
    Figure 28: Open the front access cover
    Graphic: Open the front access cover
  3. With the product turned on, disconnect the power cord from the rear of the product.
  4. Unplug the power cord from the power source or electrical outlet.
    WARNING:You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.
  5. Check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.
    NOTE:If the paper tears when you remove it, check for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams might occur.
  6. Reach inside the product through the front access cover, and then manually move the carriage.
    • If the carriage is stuck on the right side, move the carriage to the left side of the product.
    • If the carriage is stuck on the left side, move the carriage to the right side of the product.
    • If the carriage is stuck in the middle, move the carriage to the right.
  7. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left, and then to the right.
  8. Close the front access cover.
  9. Reconnect the power cord to the back of the product.
  10. Plug the power cord back into the power source or electrical outlet.
  11. Press the Power button () to turn on the product.
Step two: Print a self-test report
Print a self-test report to determine if the issue is resolved.
How to print a self-test report
  1. Make sure that the product is turned on.
  2. Load unused, plain white paper in the paper tray.
    Figure 29: Load paper
    Graphic: Load paper
  3. Press and hold the Power button ().
  4. While holding down the Power button (), open and close the front access cover four times.
    Figure 30: Open and close the front access cover
    Graphic: Open and close the front access cover
  5. Release the Power button (). The self-test report prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.
Solution four: Clean the rollers
Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed rollers.
Step one: Clean the rollers
Dust or paper residue on the rollers inside the product can cause the paper to jam. Follow these steps to clean the rollers in the back of the product.
  1. Gather the following materials:
    • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
    • Distilled, filtered, or bottled water (tap water might damage the product)
  2. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
  3. Press the cloth against the rollers and rotate them upwards with your fingers to clean them all the way around. Apply a moderate amount of pressure to remove any dust or dirt buildup.
    Figure 31: Clean the rollers
    Graphic: Paper rollers
  4. Allow the rollers to dry for 10 or 15 minutes.
  5. Reattach the rear access door. Align the pegs on the right side of the door, and then gently push the door forward until it snaps into place.
Step two: Print a self-test report
Print a self-test report to determine if the issue is resolved.
How to print a self-test report
  1. Make sure that the product is turned on.
  2. Load unused, plain white paper in the paper tray.
    Figure 32: Load paper
    Graphic: Load paper
  3. Press and hold the Power button ().
  4. While holding down the Power button (), open and close the front access cover four times.
    Figure 33: Open and close the front access cover
    Graphic: Open and close the front access cover
  5. Release the Power button (). The self-test report prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.
Solution five: Reset the printer
Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Follow these steps to perform a power reset, which will clear a false paper jam error.
Step one: Perform a power reset
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
Step two: Print a self-test report
Print a self-test report to determine if the issue is resolved.
How to print a self-test report
  1. Make sure that the product is turned on.
  2. Load unused, plain white paper in the paper tray.
    Figure 34: Load paper
    Graphic: Load paper
  3. Press and hold the Power button ().
  4. While holding down the Power button (), open and close the front access cover four times.
    Figure 35: Open and close the front access cover
    Graphic: Open and close the front access cover
  5. Release the Power button (). The self-test report prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.
Solution six: Service the printer
If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
The Power light blinks fast and a 'Cartridge(s) problem' message displays on the computer.
Cause: One or both cartridges have an error condition.
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.
IMPORTANT: Before you begin, make sure that the cartridges are compatible with your product.
To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper.
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country/region location is correct.
Genuine HP cartridges can also be purchased from other retailers.
Solution one: Remove, inspect, and reseat the cartridges
The cartridge might not have full electrical contact with the product. Removing and reinstalling the cartridge might help. Follow these steps to remove and reinstall the cartridges
  1. Press the Power button () to turn on the product, if it is not already turned on.
  2. Open the front access cover. The carriage moves to the center of the product. Wait until the product is idle and silent before continuing.
    Figure 36: Open the front access cover
    Illustration of opening the front access cover
  3. Press down on the cartridge to release it, and then gently pull it out of the slot.
    Figure 37: Press down on the cartridge to release it
    Graphic: Press down on the cartridge to release it
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 38: Do not touch the contacts or nozzles
    Graphic: Do not touch the contacts or nozzles
  4. Inspect the cartridge. Make sure that no clear protective tape remains on the contacts or nozzles. Remove any clear protective tape from the nozzles.
    Figure 39: Remove any clear protective tape from the nozzles
    Illustartion of removing the protective tape from the nozzles
  5. Slide the cartridge into its slot, and then press firmly on the cartridge until is snaps into place.
    • Insert the black cartridge in the slot on the right
    • Insert the tri-color cartridge in the slot on the left
    Figure 40: Slide the cartridge into its slot
    Graphic: Slide the cartridge into its slot
  6. Repeat these steps to remove and reinsert the other cartridge.
  7. Close the front access cover.
  8. Press the Power button () to turn on the product.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution two: Turn the printer off and on again
  1. Press the Power button () to turn off the product.
  2. Wait 15 seconds.
  3. Press the Power button () to turn on the product.
    NOTE:The product might go through a warm-up period. The product lights might flash and the carriage might move. Wait until the warm-up period finishes before proceeding.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution three: Clean the electrical contacts
Follow these steps to clean the electrical contacts on the cartridge.
  1. Gather the following materials:
    • Dry foam-rubber swabs (or cotton swabs), lint-free cloth, or any soft material that will not come apart or leave fibers (coffee filters work well)
    • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the cartridges)
      CAUTION:Do not use platen cleaners or alcohol to clean the cartridge contacts. These can damage the cartridge or the product.
  2. Open the front access cover. The carriage moves to the center of the product. Wait until the product is idle and silent before continuing.
    Figure 41: Open the front access cover
    Illustration of opening the front access cover
  3. Press down on the cartridge to release it, and then gently pull it out of the slot.
    Figure 42: Press down on the cartridge to release it
    Graphic: Press down on the cartridge to release it
    CAUTION:Do not remove both cartridges at the same time. Remove and clean each cartridge one at a time. Do not leave a cartridge outside the product for more than 30 minutes.
  4. Hold the cartridge by its sides.
    Figure 43: Hold the cartridge by its sides
    Illustration of holding the cartridge by its sides
  5. Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.
  6. Clean only the copper-colored contacts, and then allow the cartridge to dry for approximately 10 minutes.
    Figure 44: Clean the contacts
    1 - Copper-colored contacts
    2 - Ink nozzles (do not clean)
  7. Lightly moisten another swab with distilled water, and then squeeze any excess water from the swab.
  8. Use the swab to clean the electrical contacts in the carriage, located inside the product. Allow the contacts to dry for approximately 10 minutes.
  9. Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot.
    Figure 45: Insert the cartridge into its slot
    Illustration of installing a cartridge
  10. Push the cartridge forward into its slot until it snaps into place.
    Figure 46: Snap the cartridge into place
    Graphic: Snap the cartridge into place
  11. Close the front access cover.
    Figure 47: Close the front access cover
    Graphic: Close the front access cover
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution four: Repeat reseating and cleaning steps
If you have completed all of the steps and the issue persists, repeat Solutions one and two in this document to inspect the cartridges and clean the electrical contacts.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution five: Replace the cartridges
If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies , select your country/region, and then review the limited warranty information for your supplies.
Follow these steps to replace the cartridges in the product.
Step one: Remove the cartridge
  1. Press the Power button () to turn on the product, if it is not already turned on.
  2. Open the front access cover. The carriage moves to the center of the product. Wait until the product is idle and silent before continuing.
    Figure 48: Open the front access cover
    Illustration of opening the front access cover
  3. Press down on the cartridge to release it, and then gently pull it out of the slot.
    Figure 49: Press down on the cartridge to release it
    Graphic: Press down on the cartridge to release it
Step two: Insert a new cartridge
  1. Remove the new cartridge from its packaging.
    Figure 50: Remove the new cartridge from its package
    Illustration showing the cartridge removed from its packaging.
  2. Carefully pull the pink pull tab to remove the plastic tape.
    Figure 51: Remove the plastic tape from the cartridge
    Illustration showing plastic tape being removed from cartridge
    CAUTION:Do not touch the copper-colored electrical contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 52: Do not touch the electrical contacts or the ink nozzles on the cartridge
    Illustration cautioning against touching the cartridge's electrical contacts or ink nozzles
  3. Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot.
    Figure 53: Insert the cartridge into its slot
    Illustration of installing a cartridge
  4. Push the cartridge forward into its slot until it snaps into place.
    Figure 54: Snap the cartridge into place
    Graphic: Snap the cartridge into place
  5. Follow these same steps to replace the other cartridge, if necessary.
  6. Close the front access cover.
    Figure 55: Close the front access cover
    Graphic: Close the front access cover
Step three: Align the new cartridges
  1. Make sure that the paper tray contains paper.
  2. Open HP Solution Center:
    • Windows XP: On the Windows taskbar, click Start, click All Programs, point to HP, and then click HP Solution Center.
    • Windows Vista: On the Windows taskbar, click the Windows icon (), click All Programs, point to HP, and then click HP Solution Center.
  3. Click Open Toolbox. The printer Toolbox window opens.
  4. Click Align the Print Cartridges. The Align the Print Cartridges window opens.
  5. Click Align. The product aligns the cartridges, calibrates the product, and prints a test page.
  6. Wait for the test page to print, and then follow the on-screen instructions.
  7. Click Done.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution six: Service the printer
If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
The Power light blinks fast, but no error message displays on the computer.
Cause: The product has a fatal error condition.
Follow these steps to perform a power reset to try to resolve the error.
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the back of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait 60 seconds.
  5. Plug the power cord into wall outlet.
  6. Reconnect the power cord to the back of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.

Service the printer

Contacting HP for service in all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty, Contact HP to obtain service.
  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).

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