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Checking Ink Levels for HP Photosmart Premium (C309g) All-in-One Printer Series

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This document is for the HP Photosmart Premium C309 All-in-One Series.
Follow these steps to check the ink levels on your product. Check the ink levels to determine how soon you might need to replace a cartridge. The ink level shows an estimate of the amount of ink remaining in the cartridges.
NOTE:Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-ink levels, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable.

Checking ink levels

Use one of the following methods to check ink levels in the cartridges.
NOTE:If you installed a refilled or remanufactured cartridge, or a cartridge that was used in another printer, the ink level indicator might be inaccurate or unavailable.

Method one: Check the ink level indicators on the control panel

  1. On the control panel Home screen, touch the right arrow () to view more options.
    Figure 1: Home screen
    Illustration: Home screen
  2. Touch Ink (). The control panel displays the estimated ink levels for each cartridge.
    Full color bars represent high ink levels, while color bars that are closer to the color shaped icons represent low ink.
    Figure 2: Estimated ink levels
    Illustration: Estimated ink levels
  3. Touch OK to return to the menu screen.

Method two: Check the ink levels from the computer using the HP Solution Center

  1. Open HP Solution Center:
    • Windows XP: Click Start, click All Programs, click HP, and then click HP Solution Center.
    • Windows Vista: Click the Windows icon (), click All Programs, click HP, and then click HP Solution Center.
    HP Solution Center opens in a new window.
  2. Click Settings ().
  3. In the Print Settings area, click Printer Toolbox. The printer Toolbox opens.
  4. Click the Estimated Ink Levels tab. The estimated ink levels display in a graphic on the computer.
    Figure 3: Estimated ink level graphic in the Toolbox
    Illustration: Estimated ink level graphic in the Toolbox
    The colored bars represent the estimated ink levels in the corresponding cartridge. Full color bars represent high ink levels, while color bars that approach the bottom of the bar represent low ink.

Method three: Check the ink levels on the Printer Status Report

  1. On the control panel Home screen, touch the right arrow () to view more options.
    Figure 4: Home screen
    Illustration: Home screen
  2. Touch Setup ().
  3. Touch Tools.
  4. Touch Printer Status Report. The Printer Status Report prints.
  5. Examine the Ink Delivery System Information section of the report.
    Figure 5: Printer status report
    Illustration: Printer status report
    The colored bars represent the ink levels in the corresponding cartridge. Full color bars represent high ink levels, while color bars that approach the left side of the bar represent low ink.

Purchasing cartridges

To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper.
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country/region location is correct.
Genuine HP cartridges can also be purchased from other retailers.
Consult the following table to identify the correct cartridges for your area.
RegionBlack cartridgeCyan cartridgeMagenta cartridgeYellow cartridge
The AmericasHP 564 BlackHP 564 CyanHP 564 MagentaHP 564 Yellow
EuropeHP 364 BlackHP 364 CyanHP 364 MagentaHP 364 Yellow
Middle East and AfricaHP 178 BlackHP 178 CyanHP 178 MagentaHP 178 Yellow
Asia PacificHP 862 BlackHP 862 CyanHP 862 MagentaHP 862 Yellow

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