I Can't Find the WEP or WPA Key or Password for My Network
This document provides steps to locate the WEP or WPA key or password for your network. A WEP or WPA key or password is required to install your HP printer on a network.
|Basic wireless network security information|
Download an automated tool to find the network information
if you have access to the Internet, you can download a tool to find the network name, password, and encryption keys.
The following video demonstrates how to use the HP Print and Scan Doctor to retrieve your wireless network password.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
|HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor
. If you have difficulty gathering your network information, try using the HP Print and Scan Doctor to retrieve your network name and password. |
NOTE:The HP Print and Scan Doctor might not be available for all HP products, particularly older products. It is available for most products, however, and in most languages. This tool is available for all Windows operating systems except Windows RT. The tool is not available for Mac OS operating systems.
Follow these steps to download and run the HP Print and Scan Doctor, and then locate your network login information.