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'The printer spooler was unable to connect to your printer' Message Displays on the Computer in Windows XP when Printing Over a Wireless Local Area Network (LAN)

  • PrintPrint

Issue

When you try to print over your Local Area Network (LAN), the product does not print. The following message displays on the computer: 'The printer spooler was unable to connect to your printer .'

Solutions

Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.
NOTE:If you connect to a Virtual Private Network (VPN), proceed to the Workaround steps provided at the end of this document.

Solution one: Check the electrical and network connections

Step one: Check all electrical connections to the product

  1. Make sure the power cord is securely connected to a wall outlet.
  2. Make sure the power cord is securely connected to the power module.
  3. Make sure the power module is securely connected to the printer.
  4. If the printer connects to a network through a wireless access point (WAP), make sure the wireless access point is plugged in and powered on.
  5. Make sure the printer is turned on.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.

Step two: Check all network connections

  1. If the printer connects to a network through a wireless access point (WAP), make sure the network cables between the wireless access point and the computer are secure.
  2. Make sure your computer is connected to the network by viewing your network connections. On the Windows taskbar, click Start , click Control Panel , and then click Network Connections .
  3. If the computer connects to your network with a wireless access card, make sure the wireless access card has no conflicts in Device Manager .
    1. On the Windows taskbar, click Start , right-click the My Computer icon, select Manage , and then select Device Manager . There should not be a yellow exclamation point next to Wireless access card .
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Determine the printer status

Step one: Cancel any pending print jobs

Follow these steps to check for and cancel all pending print jobs before continuing to the next step.
  1. Double-click the printer icon ( ) in the lower-right corner of the computer (the notification area).
    Figure 1: The printer icon in the notification area
    The product print queue opens.
  2. If there are any print jobs listed under Document Name , the print queue has pending print jobs. On the print queue toolbar, click Printer , and then click Cancel All Documents .
  3. Click Yes to confirm that you want to delete pending print jobs.

Step two: Determine if the printer is set as the default printer

  1. On the Windows taskbar, click Start , and then click Printers and Faxes . The Printers and Faxes folder opens.
    NOTE:Do not close the Printers and Faxes folder. You will need to access it again several times throughout this document.
  2. Find the printer icon that represents your product, and then determine the default printer setting according to the following guidelines:
    • If your product icon includes a black checkmark ( ), the product is already the default printer. Discontinue the steps in this procedure and continue to the next step in this document.
    • If your product icon does not include a black checkmark , your product is not the default printer. Follow the steps below to set the product as the default printer.
  3. Right-click the icon for your product, and then click Set as Default Printer . Your product is now set as the default, and the printer icon includes a black checkmark.
  4. Try the print job again.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.

Step three: Configure the printer port

Follow these steps to set the product to the correct printing status.
  1. Return to the Printers and Faxes folder that you opened earlier in this document.
  2. Right-click the icon for your product ( ), and then check the printer status according to the following guidelines:
    • If Use Printer Online displays in the drop-down list, the printer is offline. Click Use Printer Online to set the printer to online.
    • If Resume Printing displays in the drop-down list, the printer is paused. Click Resume Printing to restart printing.
  3. Try the print job again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Configure the printer port

Follow these steps to configure the printer port correctly.

Step one: Print a wireless configuration page

Follow these steps to print a wireless configuration page. You will reference this page later in this document.
NOTE:If you recently connected your product to the network, wait several minutes before completing these steps to allow the product to obtain valid network settings.
  1. Press the Power button ( ) to turn on the product, if it is not already on. Wait until the product is idle and silent before continuing.
  2. Press and hold the Cancel button ( ) for more than two seconds. The wireless configuration page prints.
  3. Make a note of the Hardware Address (MAC) (Media Access Control) and IP Address (Internet Protocol address) values on the wireless configuration page.
    Example Hardware Address (MAC)Example IP Address
    Hardware Address (MAC): 001CC4116234IP Address: 129.234.49.01
  4. Set the page aside to reference in the next step.

Step two: Configure the printer port

  1. Return to the Printers and Faxes folder that you opened earlier in this document.
  2. Right-click the icon for your product ( ), and then click Properties . The product Properties folder opens.
  3. Click the Ports tab.
  4. Select your product under the Printer column, and then click Configure Port . The Configure Standard TCP/IP Port Monitor dialog box opens.
    NOTE:If the Configure Port button is unavailable, or if you receive an error message, you do not have administrator rights on the computer. Contact your system administrator or the person who set up your network for assistance.
  5. Look in the Printer Name or IP Address box. This value should match either the MAC or IP Address on your wireless configuration page.
    • If the values match , discontinue the steps in this procedure. Go to Solution three in this document to delete and then re-add the product to the network using the Windows Add Port Wizard .
    • If the values do not match , continue with the steps in this procedure to configure the ports correctly.
    NOTE:Make sure that the IP address in the configuration page is in the same range as all the other devices in the network.
  6. Click inside the Printer Name or IP Address box, and then type the appropriate value according to the following guidelines:
    NOTE:Enter this value exactly as it appears on the wireless configuration page. If the first option from the following list does not work, try the next option.
    • IP Address
    • MAC address
    • MAC address with the phrase 'HP' preceding the numbers
  7. Click OK , and then try printing again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution four: Delete and then re-add the current printer port

Follow these steps to delete and re-add the printer port using the Windows Add Port Wizard .
  1. Return to the print queue window that you opened in a previous step.
  2. On the print queue toolbar, click Printer , and then click Properties . The product Properties window opens.
  3. In the Ports tab, under the Port column, find the port with the IP Address that matches the IP Address on the wireless configuration page. Click to select the port, if it is not already selected, and then click Delete Port .
    NOTE:If the Delete Port button is unavailable, or if you receive an error message, you do not have administrator rights on the computer. Contact your system administrator for assistance.
  4. Click Yes to confirm that you want to delete the port.
  5. After you delete the port, return to the Printers and Faxes folder that you opened earlier in this document.
  6. Under Printer Tasks , click Add a printer . The Windows Add Printer Wizard opens. Click Next .
  7. Click Local printer attached to this computer .
  8. Clear the checkmark next to Automatically detect and install my Plug and Play printer , and then click Next .
  9. Click Create a new port , select Standard TCP/IP Port from the Type of port drop-down list, and then click Next . The Add Standard TCP/IP Printer Port Wizard opens in a new window. Click Next .
  10. In the Printer Name or IP Address box, type the IP Address exactly as it appears on the wireless configuration page, and then click Next .
  11. If the Additional Port Information Required screen opens, click Custom , and then click Next . The computer searches for the product.
  12. When the search is complete, click Have Disk , and then click OK .
    NOTE:Even if you no longer have the software CD, click the Have Disk option. This option works because the HP software is already installed on your computer, regardless of the method of installation.
  13. In the list of products, select your product, and then click Next to continue the setup. Click Finish when the wizard is complete. Your product is added to the network with the correct port, and should print as usual.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution five: Configure the firewall to allow a connection with the printer

  1. To find out which firewall is installed on the computer, look for the firewall icon in the notification area in the lower-right corner of the computer. Make a note of the firewall name.
    Figure 2: Notification area
    Image of a notification area.
  2. Click the document link next to your firewall icon in the following table, and then follow the steps in the linked document.
    NOTE:Consider printing this page, or bookmarking it on your Web browser, so that you can reference it after you configure the firewall.
    Firewall program icons and document links
    Avira Premium Security Suite 8.1 (c01758023) (in English)
    BitDefender Internet Security Firewall (c01753116) (in English)
    Blink Personal Edition 4.0 (c01757511) (in English)
    CA Internet Security Suite Plus Firewall Software (c01753120) (in English)
    McAfee 9.0 (c01540962) (in English)
    McAfee Desktop Firewall 8.5 (c01757402) (in English)
    Minute Personal 4.1 Firewall (c01758046) (in English)
    Norton Internet Security (c01536437) (in English)
    OutpostPro 6.0 (c01552315) (in English)
    PC Tools Internet Security 2009 (c01772067) (in English)
    Panda Internet Security 2009 (c01748043) (in English)
    SoftPerfect Personal Firewall Software (c01753070) (in English)
    Trend Micro Internet Security Pro (c01539637) (in English)
    Windows Vista Firewall (c01545857) (in English)
    ZoneAlarm Security Suite (c01540262) (in English)
NOTE:If your particular program is not listed above, refer to your program's user guide or standard support channel(s) for information regarding adding software exceptions.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution six: Configure the printer for an ad hoc network

An ad hoc network connects the product and wireless-capable computer directly without using an access point, such as a router. Ad hoc networks are typically small and simple. For example, a simple ad hoc wireless network might consist of a laptop and printer communicating directly with each other. The recommended network installation mode for the HP Deskjet 460 Mobile Printer Series and HP Officejet H470 Mobile Printer Series is installation via ad hoc mode.
Follow the steps below to prepare your system for an ad hoc network.

Step one: Uninstall the product driver

HP installs an uninstall utility with the print driver to simplify the uninstall process. This uninstall utility removes the product driver, not the additional software that installed with the driver.
  1. Unplug the USB cable connecting the product to the computer.
  2. On the Windows taskbar, click Start , click All Programs , Click HP , and then click the folder for the product, which is labeled according to the product series number.
  3. Click Uninstall . The software uninstaller opens in a command prompt window.
  4. Follow the on-screen instructions to uninstall the software.
CAUTION:If asked to remove shared files, click No . Other programs that use these files might not work if you delete the files.

Step two: Install the software and set up a wireless ad hoc network

Workaround

If you connect using a virtual private network (VPN), the product IP address might change. This might cause the error message 'The printer spooler was unable to connect to your printer .' The print spooler, which sends print jobs from the computer to the product, tries to find the original IP address. When the print spooler cannot find the print job (because the original IP address changed), the print job fails. These users have the following options:
  1. Connect to the virtual private network, and then connect the printer to the computer with a USB cable, using the basic Windows print driver.
    1. Plug in the USB cable. Remove the Ethernet cable, if you are using one. The Add New Hardware wizard displays.
    2. Use the Add New Hardware wizard to install the basic Windows default driver.
  2. Disconnect from the virtual private network and resume normal printing.

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