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'The Operating System on This Computer is Not Supported' Message Displays on The Computer in Windows 7 When Installing the HP Software for a USB Connected Product

  • PrintPrint


When you try to install the HP software in Windows 7, a 'The Operating System on This Computer is Not Supported.' message displays under Details in the System Requirements Results window.
Figure 1: Operating system not supported message
Operating system on computer is not supported message window

Solution one: Download and install the HP software

Follow these steps to download the latest HP software, and then install it.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. In the Enter product name or number field, type your printer model or number.
    2. In the Questions or keywords field, type driver, and then press Enter.
      You might need to select your printer model number from a list of similar printer models.
    3. Next to the image of your printer, click the name of your printer.
      Figure 2: Example of the link to your printer homepage
      Image: Example of the link next to your printer homepage
    4. On the HP support site, click Drivers.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature software and driver listed, and then follow the prompts to save the driver to your computer.
  7. Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to install the software.

Solution two: Install the basic product driver using Windows Update

Some HP products do not have a full feature solution available to download. Windows Update searches for and installs a driver for your product if one is available.
NOTE:Make sure the computer has an active Internet connection. Windows Update does not function if the computer is not connected to the Internet.
  • If you have not installed Windows 7, follow the instructions in method one to configure Windows Update.
  • If you have installed Windows 7, follow the steps in method two to configure Windows Update.

Method one: Select 'Use recommended settings' when you install Windows 7

When you install Windows 7, select Use recommended settings in the Help protect your computer and improve Windows automatically window.

Method two: Set Windows Update to automatic

Follow these steps to configure Windows Update to automatically search for and install a basic product driver.
  1. On the taskbar, click the Windows icon ().
  2. In the Search Programs and Files box, type change device installation.
  3. Click Change device installation settings. The Device Installation Settings window opens.
  4. If it is not already selected, select Yes, do this automatically (recommended), and then click Save Changes.
    NOTE:Windows 7 might prompt you to restart the computer. Make sure that you bookmark this page so that you can quickly access again.

Install the product driver

When you connect the product to the computer, Windows 7 detects the hardware and automatically installs the correct driver. A notification lets you know when installation begins and when it is complete. You do not have to download any software or insert the product CD.
Follow these steps to install the basic driver in Windows 7.
  1. Make sure that the product power is off.
  2. Connect the Universal Serial Bus (USB) cable to the printer, and then to the computer.
    Figure 3: USB cable
    USB cable
  3. Turn the product on.
    NOTE:Windows Update searches online for the most recent product driver on the Windows Update site. If the online driver is more recent than the driver stored in Windows 7, the computer downloads and installs the updated driver.The Windows Update process takes place automatically. Therefore, you might not notice that the process is in progress.
  4. A Your devices are ready to use window might display on the screen. If the window displays and does not close automatically, click Close to close the window.
Your basic Windows 7 driver is now installed. Some functions might not be available, but you can use the following workaround procedures instead.

Workaround procedures

The basic driver in Windows 7 is enough for printing from a software program, scanning documents, and importing and viewing images on a memory card. Also, using your HP product, you can fax a printed page.


Use these steps to print from a software program.
  1. Open the document to be printed in the software application in which it was created.
  2. Click File, and then click Print.

Video of printing from a software program

Watch the following video for a demonstration of printing from a software program with Windows 7 operating system.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .


Use one of the following methods to scan a document.
  1. Click the Windows () icon.
  2. Click All Programs.
  3. Click Windows Fax and Scan.
  4. Click New Scan, and then click Scan.
Video of scanning with Windows Fax and Scan
The following video demonstrates how to scan with Windows Fax and Scan in Windows 7.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
  1. Click the Windows () icon, click All Programs, and then click Accessories.
  2. Click Paint ().
  3. Click the drop-down arrow in the upper-left corner, and then click From Scanner or Camera.
  4. Make sure the correct device is selected, click OK, and then click Scan.
Video of Scanning with Paint
The following video demonstrates how to scan with Paint in Windows 7.
If you have trouble viewing the video or to view the video in a different size, view the video on YouTube .


Although you cannot fax a document directly from your computer, you can still fax a printed document from the printer if your printer supports faxing.
  1. Print the document you want to fax.
  2. Place the printout on the flat surface or feeder slot in the same way you would for scanning or copying a document.
  3. Fax the paper version of the document by using the faxing buttons on the control panel of the All-in-One.

Import and view images on a memory card

If your product has a memory card slot, follow these steps to access images on a memory card.
  1. Insert the memory card into the appropriate memory card slot on the product.
    NOTE:If the memory card is already inserted, remove it, and then reinsert it.
  2. On the Autoplay window that opens, click Import Pictures, View Pictures, or Open folder to view files.
  3. Follow the on-screen instructions.

Video of importing and viewing images on a memory card

The following video demonstrates how to import and view images on a memory card in Windows 7.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.

HP Support forums

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