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A 'Carriage Jam' or '0x610000f6' Message Displays for HP Photosmart B8550, B8553, and B8558 Printers

  • PrintPrint

Issue

A 'Carriage Jam' or '0x610000f6' error message displays on the control panel.

Solutions

Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.

Solution one: Turn the product off and then on again

  1. Press the Power button () to turn off the product.
  2. Press the Power button () to turn on the product.
    NOTE:The product might go through a warm-up period of up to two minutes. Lights might flash and the carriage might move. Wait until the product is idle before continuing to the next step.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Clear a paper jam from the back of the product

The attention light blinks to indicate that there might be a paper jam. Follow these steps to remove the paper jam from the back of the product.
  1. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the product.
    Figure 1: Remove the rear door
    Pull the door away from the product.
  2. Gently pull any jammed paper out of the rollers.
  3. Remove any paper from the top zone of the paper path.
    CAUTION:The paper might tear when removed from the rollers. Check the rollers and wheels for pieces of torn paper and remove any found, or more paper jams might occur.
    Figure 2: Paper path top zone
    Looking inside the rear door at the top zone of the paper path.
  4. Replace the rear door. Gently push the door forward until it snaps into place.
    Figure 3: Replace the rear door
    Push the rear door forward.
  5. Press OK to continue the print job.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Clear a paper jam from the front of the product

The carriage might stick on either side or in the middle of the product. The carriage is the device which contains the printhead and the cartridges. The carriage moves left to right during printing.
Figure 4: Carriage assembly
Top view of the carriage assembly.
Clear the product of any jammed paper and reset the product using the following instructions.

Step one: Turn the product on and disconnect the power cord and the USB cable

  1. Turn on the product.
  2. Lift the cartridge door to open it.
    Figure 5: Open the cartridge door
    Lift the cartridge door to open it.
  3. Disconnect the power cord and the USB cable from the back of the product. Do not reconnect the power cord and USB cable until instructed to do so.
    CAUTION:Make sure the product is on before disconnecting the power cord. Failure to disconnect the power cord from the rear of the product can cause damage when removing jammed paper.

Step two: Remove jammed paper

  1. Note where the carriage is stuck and look for jammed paper. You might need a flashlight to illuminate areas for proper viewing. A paper jam causes error messages and carriage stalls. Some paper might jam in different locations than those shown in the photos.
  2. Check for any paper or object that might be restricting the carriage.
    NOTE:A paper jam causes error messages and carriage stalls.
    If the carriage is stuck on the right side, follow these steps.
    Move the carriage all the way to the left side.
    Check the paper path and remove any paper still in the product.
    Figure 6: Paper jam on the right side
    Paper jammed inside the product on the right side.
    Figure 7: Paper jam on the right side
    Paper jammed inside the product on the right side.
    Figure 8: Paper jam on the right side in the Service Station area
    Paper jammed inside the Service Station area
    If the carriage is stuck on the left side, follow these steps:
    Move the carriage to the right side.
    Check the paper path and remove any paper still in the product.
    Figure 9: Paper jam on the left side
    Paper jammed inside the product on the left side.
    Figure 10: Paper jam on the left side
    Paper jammed inside the product on the left side.
    If the carriage is stuck in the middle, follow these steps:
    Check the paper path and remove any paper still in the product.
    Move the carriage to the right side.
    Check the paper path and remove any paper still in the product.
  3. Make sure that the carriage moves freely by gently pushing the carriage to the left and then to the right.
  4. Close the cartridge door.
  5. Reconnect the power cord and the USB cable.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution four: Remove and reinstall the cartridges

Improper placement or installation of the cartridges can cause the product to indicate a carriage jam error. Make sure that the cartridges are installed correctly by following these steps.

Step one: Remove the cartridges

  1. Turn the product on.
  2. Lift the cartridge door to open it. The carriage moves to the center of the product.
    Figure 11: Open the cartridge door
    Lift the cartridge door to open it.
    NOTE:Wait until the carriage is idle and silent before proceeding.
  3. Press the tab on each cartridge to release it and then remove it from the slot.
    Figure 12: Remove the cartridges
    Press down on a cartridge tab and lift it out.

Step two: Reinstall the cartridges

  1. Slide the cartridge into the empty slot until it clicks into place and is seated firmly in the slot. Make sure to insert the cartridge into the slot that has the same shape icon and color as the one being installed. Follow the same procedure to reinstall each cartridge.
    Figure 13: Reinstall the cartridges
    Push the cartridge into the slot until it snaps into place.
    CAUTION:Do not lift the latch handle on the carriage to install the cartridges. Doing so can result in incorrectly seated cartridges and printing problems.
    Figure 14: Carriage latch handle
    Drawing showing the carriage latch handle in the down position.
    1 - Latch in down position
  2. Close the cartridge door
    Figure 15: Close the cartridge door
    Pull the cartridge door down to close it.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution five: Plug the printer directly into a wall outlet

Plug the power cord directly into a wall outlet and check for the following.
  • Make sure that the power cord used is the one provided with the product.
  • If a computer connects to the product, make sure that the computer plugs into a grounded wall outlet.
  • Make sure that the power cord is firmly connected to both the product and the power supply.
NOTE:Remove any surge protectors or extension cords for this test. Surge protectors and extension cords could prevent full voltage from reaching the printer.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution six: Perform a power reset

  1. Remove all the paper loaded in the main input tray.
  2. Turn the product off.
  3. Disconnect the USB cable from the back of the product.
  4. Disconnect the power cord from the product and wait 60 seconds.
  5. Disconnect the power cord from the electrical outlet.
  6. Reconnect the power cord to the electrical outlet.
  7. Reconnect the power cord to the back of the product.
  8. Press the Power button () to turn the product on.
  9. Reconnect the USB cable to the back of the product.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution seven: Print a self-test page

  1. Turn the product on.
  2. Load U.S. Load letter or A4 unused plain, white paper into the main input tray.
  3. Press and hold the Cancel () button and then press the Up Arrow () button.
  4. The product prints an extended self-test diagnostic page.
    Figure 16: Extended self-test diagnostic page
  • If the page prints, the error is resolved and you do not need to continue troubleshooting.
  • If the page does not print, continue to the next solution.

Solution eight: Service the product

Contacting HP for service in all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty, Contact HP to obtain service.
  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).

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