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What if Product Specifications For Your Notebook Are Not Available On The Web?

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This document pertains to HP and Compaq notebook computers.
The product specification sheet is a listing of hardware components and software applications that are pre-installed on a computer. This information is helpful when you want to update hardware drivers or purchase new components. Product Specification Sheets are available for most but not all computer models.
NOTE:To find a Product Specification list and any other product specific information, you must know the Product Number for the computer. For information on finding the product number, see How Do I Find My Model Number or Product Number? .
  • Product Specs are available on website only for original region/country:
    All support information on the HP website is organized by model. Most models are sold and supported by country or region. Information or documents for a model sold in one region may not be available when searching on the web from a different region. That means, if you bought a notebook when you were traveling in a different country, you may not be able to find information on that model when you get back home. In most cases, if you use the country selector (flag and country / region name) at the bottom of the HP home page to select the country where the computer was sold, you can then find model specific information, including the product specification.
  • Product Specs are available on the web if:
    • A major outlet store or distributor ordered a large number of computers to be built with a predefined hardware configuration.
    • The Model Number ends with two letters; example (ENVY 14-1155ca or 14-1160se, Pavilion dv7-1444us or dv7-1448dx, Mini 110c-1130EK or 110c-1147NR).
  • Product Specs are not available on the web if:
    • The computer was special ordered from HP, or only a few computers were built with a custom hardware configuration, a spec sheet is not available.
    • The Model Number ends with CTO (Custom To Order); example (Envy 17t-1000 CTO, Mini CQ10-100 CTO, TouchSmart tm2t-1000 CTO, Pavilion tx2000z CTO).

Use the product spec information stored on your PC

The information needed to update software drivers and applications is stored electronically on the computer. The information needed to order replacement hardware parts is available on the HP PartSurfer portion of the web site. To find the information, use one or more of the following tools.
For future reference, you may want to print the pages of information when they are displayed.
Use the built-in Windows System Information utility to view information on Operating System, CPU type and speed, 32Bit or 64Bit design, and installed RAM memory
  1. Open Windows System Information.
    For XP - Click Start , and then click Run . In the Open field, type msinfo32 , and then click OK .
    For Windows 7 or Vista - Click Start , type system information in the search field, and then select System Information from the list.
  2. In the System Information window, click either the System Summary or Components category in the left pane to display detailed information about the computer components in the right pane.
    The System Summary displays information for the Operating System, System Model, CPU, BIOS Version, and RAM-Memory
    Figure 1: System Information - System Summary
    Image of System Summary information
    Clicking on items under the Components category displays detailed information for the CD-ROM, Sound Device, Network devices, and Storage devices. Detailed information may include device model, size, type of controller for local drives, and manufacturer.
    Figure 2: System Information - Components category
    Image of Components category information
Use the built-in Windows Device Manager utility to view information on installed hardware devices and the current version of drivers.
  1. Open the Device Manager.
    For XP - Click Start , right-click My Computer , and select Properties . On the System Properties window, select Hardware tab, and then select Device Manager .
    For Windows 7 or Vista - Click Start , type device manager in the search field and select Device Manager from the list.
  2. View the list of devices that are installed and recognized by the operating system.
  3. Double-click a heading (e.g.: Disk drives) to expand the listing, and then double-click a device (e.g.: Hitachi HTS) to view the properties.
    Figure 3: Device Manager
    Image of Device Manager with disk drives category expanded
  4. On the Details tab, use the drop-down menu to view the types of information available for the selected hardware device and driver.
    Figure 4: Example of Device Properties - Details tab
    Image of Device Properties Details tab
Use the HP web site to get name and part number information for all replaceable parts specific to your computer.
  1. Open Internet Explorer and go to HP PartSurfer .
  2. Enter the exact Product Number of the computer in the search field and click the chevron to start the search.
    Figure 5: HP PartSurfer
    Image of HP PartSurfer web site
  3. If prompted, select an exact product number (e.g.: NL864EAR) to refine the search.
    Figure 6: HP PartSurfer - Search results
    Image of HP PartsSurfer search results with multiple possible product numbers
  4. Scroll through the listing of replaceable parts to view component information.
    Figure 7: Example of replacement part list
    Image of replacement part list
Use the HP Support Assistant tool - installed on Windows 7 and Vista computers - to get Operating System, CPU, speed, 32Bit or 64Bit OS version, installed RAM memory.
  1. Click Start , type hp Support assistant in the search field, and select HP Support Assistant from the list.
    NOTE:HP Support Assistant may not be installed on all Windows Vista notebook computers. If HP Support Assistant does not appear in the list of search results, download and install the latest version of HP Support Assistant from the HP Support Assistant home site (in English).
  2. Select Learn panel on the HP Support Assistant.
    Figure 8: HP Support Assistant
    Image of HP Support Assistant highlighting the learn panel
  3. Refer to the Specifications panel for basic CPU, Hard drive, Memory, and Graphics information. For more detailed information, click More information .
    Figure 9: Learn about your computer
    Image of Learn about your computer screen indicating location of the Specification panel and more information button

Common reasons for searching for the Specification Sheet

The following table provides information on why you would search for product specifications.
CategoryWhy Needed ¹
Product Number
NOTE:You must know the Product Number because all technical information, updated software drivers, and support documents on the HP web site are organized by Product Name. For information on finding the product number, see How Do I Find My Model Number or Product Number?
Product Number is used when searching the HP web site for drivers, updated software, or updated BIOS, and support information.

1999 -2008: All models - Product Number printed on the Service Tag affixed to the bottom of the notebook.

2008 - 2009: Most models - Service Tag inside battery compartment.

2010 and later: Service Tag inside battery compartment, or inside bottom cover on mini notebooks.
Model Name or Product NameModel Name is a generic identification of the type of computer, and is used by marketing and distribution organizations. This abbreviated name is printed on the Service Tag which is affixed to the bottom of the notebook.

Because the Model Name is usually abbreviated, it is not sufficient for identifying specific component information or resolving support issues

If you perform a search for Support & Drivers on the HP web site, using the Product Number, the resulting support page will display the complete Model Name.
Microprocessor Name of CPU manufacturer, type, and speed. Used when updating the BIOS. Attempting to install a BIOS for the incorrect processor may cause the computer to stop working and will require a service repair to correct the problem.

The CPU in a notebook cannot be updated or changed. A 64 Bit CPU can run 32 Bit Operating System and applications, but 32 Bit CPU cannot run 64 bit OS or programs.

Central Processing Units (CPU) from Intel or AMD manufacturers are available with different processing speeds (e.g. 1.2 GHz, 1.8 GHz, 2.1 GHz, etc.), different processing design (32 Bit or 64 Bit), and different processing configurations (e.g. MMX, Dual Core, Quad Core, etc.).
Microprocessor Cache Type and amount of dedicated memory built into the CPU. Non-replaceable.
MemoryAdding memory will improve overall performance.

Most common types of RAM for a notebook are DDR2 and DDR3 (not interchangeable). Most notebooks have two RAM memory slots and will accept different capacity sizes (256MB, 512MG, 1GB, and 2GB). Memory slots with a unique connector pattern to prevent the insertion of wrong types of chip. Do not mix chips with different processing speeds.
Memory Max Maximum amount of memory and type of memory that can be installed. As a general rule, XP can support up to 2 GB, Vista and Windows 7 (32 bit) can support 4 GB, and Vista and Windows (64 bit) can support 8 GB of memory.
Video GraphicsOn notebooks, the video chip is integrated on the system board and cannot be changed or replaced. The screen resolution can be changed to display more but smaller images. Both the video and sound drivers should updated to improve video performance.
Video MemoryType and amount of dedicated memory built into the video graphics chip. Non-replaceable
Hard DriveHard drives from different manufactures are interchangeable, and are available in several different sizes (60 GB, 120 GB, 160 GB, 1TB, etc.). If the computer has two hard drives, you need to know the default RAID configuration.

Hard drive types: Serial ATA (SATA) used on most notebook models. Solid State Drives (SSD) can be swapped with SATA drives, have smaller storage capacity but no moving parts. PATA (Parallel Advanced Technology Attachment), also known as IDE (Integrated Drive Electronics) and (EIDE) Enhanced Integrated Drive Electronics drives use a different connector and cannot be swapped.
Multimedia DriveType of optical disk drive and ability to read or write different type of CD/DVD/BluRay discs.
Display Size of display screen on the notebook, native preferred resolution, and maximum resolution available.
Fax/Modem Speed of built-in modem, if present. Network Card Type and speed of ethernet connection.
Wireless Connectivity Name of wireless component manufacturer, if present. Type of BlueTooth, wireless LAN, or WWAN component installed.
Sound On notebooks, the sound chip is integrated on the system board and cannot be changed or replaced. External speakers must be powered. Both the video and sound drivers should updated to improve sound performance.
External Ports Types of connection ports built into the notebook case.
Power Type of battery, and AC power adapter requirements in Watts of power. When using an AC adapter with a higher than needed output, the computer will pull only the needed power.

If a power supply with a lower than specified rating is used, the power supply will draw more power and generate extra heat.
¹ Once you have the basic information on a component, you can visit the component manufacturer's web site for additional technical information and updated drivers.