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When Using the Automatic Document Feeder, the Message 'Original Jam: Clear jam, and then press OK' Displays on the All-in-One

  • PrintPrint

Issue

When using the automatic document feeder (ADF) to copy, scan, or fax, the error message 'Original Jam: Clear jam, and then press OK ' displays on the product control panel.
The following recommendations can help prevent recurring paper jams in your HP product.
  • Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides.
  • Make sure that the length and width adjusters on the tray are correctly positioned, and then push the stack of paper forward until it stops in the tray.
    CAUTION:Do not force the paper to move too far forward in the tray.
  • Do not overload the tray with paper.
  • Only add paper to the tray when the product is not printing.
  • Make sure the HP product supports the paper type. See the documentation that came with the HP product for more information.
  • Do not print on paper with paper clips or staples attached.
  • Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat.
  • Use only one type of paper at a time. Do not mix different types, weights, or sizes of paper.
  • Do not use paper that is too thin, too thick, or too glossy for the product.
The following factors can cause paper jams:
  • Paper loaded incorrectly in the paper tray.
  • Damaged or dirty paper rollers.
  • Torn, wrinkled, or damp paper loaded in the paper tray.
  • The rear access door or two-sided printing accessory (duplexer) might not be closed or is not locked into place.
  • Paper was added to a stack already in the tray while the HP product was printing.
  • The tray contains more than one type of paper.
  • The paper is jammed inside the HP product where you cannot see it.
  • An obstruction is blocking the paper path.
  • Torn pieces of paper from a previous jam are stuck in the product.
  • The tray is too full.
  • If printing on an envelope, the edges of the envelope are bent.

Solution one: Clear the paper jam

Follow these steps in the order presented to clear a paper jam from the ADF.

Step one: Remove any loose paper

Remove any loose paper from the ADF document feeder and output trays.
CAUTION:Do not remove jammed paper at this stage.
Figure 1: Remove loose paper
Illustration of removing loose paper from document feeder tray

Step two: Check the rollers in the automatic document feeder (ADF)

  1. Lift the top cover of the ADF.
    Figure 2: Open the ADF cover
    Illustration of opening the ADF cover
  2. Check the ADF rollers for jammed or stuck paper.
    Figure 3: ADF rollers
    Photograph of the ADF rollers
  3. Gently pull any jammed paper out of the rollers.
    CAUTION:If the paper tears while removing it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
  4. Close the ADF cover.
  5. Reload the original document print side up in the input tray.
    Figure 4: Reload the original document
    Illustration of reloading the original document
  6. Press OK to continue the current task and clear the 'Original Jam ' error message.
  7. If the product does not continue the task, try the task again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Check the ADF mechanism

Follow these steps in the order presented to check the ADF mechanism for a paper jam.
  1. Open the document lid.
    Figure 5: Open the document lid
    Illustration of opening the document lid
  2. Lift the top cover of the ADF.
    Figure 6: Open the ADF cover
    Illustration of opening the ADF cover
  3. Lift the ADF mechanism.
    Figure 7: Lift the ADF mechanism
    Photograph of lifting the ADF mechanism
  4. Check the ADF mechanism for jammed paper.
    Figure 8: Check for jams in the ADF mechanism
    Photograph of ADF mechanism
  5. Gently pull any jammed paper out of the ADF mechanism.
    CAUTION:If the paper tears while you remove it, check the rollers and wheels for any torn pieces of paper that might remain inside the ADF. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
  6. Lower the ADF mechanism.
  7. Close the document lid.
  8. Close the ADF cover.
  9. Reload the original document print side up in the document feeder tray.
    Figure 9: Reload the original document
    Illustration of reloading the original document
  10. Press OK to continue the current task.
  11. If the product does not continue the task, try the task again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Reset the product

Follow these steps to reset the product.

Step one: Perform a power reset

  1. Press the Power button ( ) to turn on the product.
  2. With the product turned on , disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button ( ) to turn it on.

Step two: Make a copy using the ADF

  1. Load unused, plain white paper in the input tray.
  2. Load one sheet from the original document print side up in the ADF document feeder.
    Figure 10: Load a sheet from the original document
    Illustration of reloading a sheet from the original document
  3. Press Start Copy Black or Start Copy Color . The product prints a copy of the page.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution four: Service the product

If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty , contact HP.
  • If your product is out of warranty , fees might apply for contacting HP.

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