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Slow Printing

  • PrintPrint

Issue

The product prints very slowly.

Preliminary steps: Print a test page and determine whether the issue is in the hardware or the software

Follow these preliminary steps to determine whether the issue is in the hardware or the software, and then follow the links to troubleshoot the issue.

Step one: Print and time a test page

Follow these steps to print a test page:
  1. Load U.S. letter or A4 size, unused, plain, white paper into the input tray.
  2. Press the Power button () to turn on the product.
  3. On the product touch screen, touch the Right Arrow () to display the second navigation screen.
  4. Touch Setup () on the control panel display. The Setup Menu displays.
  5. Touch the Down Arrow (), and then touch Reports.
  6. Touch Printer Status Report. The test page prints.
  7. Measure the time (in seconds) it takes for the test page to print.
    • If the test page prints in less than 60 seconds, and other documents take about the same time, this is normal print speed and you do not need to troubleshoot.
    • If the test page prints in less than 60 seconds, but other print jobs take significantly longer than 60 seconds, continue to the next step.
    • If the test page prints in more than 60 seconds, continue to the next step.
    IMPORTANT: Some products print faster than others. If the test page exceeds 60 seconds, and other documents you print typically take as long, the print speed is normal. Troubleshoot this issue only if your product is designed to print faster than about 60 seconds a page or if printing is slower than usual.

Step two: Determine whether the issue is in the hardware or the software

If the print speed is...Additional troubleshooting steps
WindowsMac
Less than 60 seconds Troubleshoot issues related to the computer (c02160464) (in English). Troubleshoot issues related to the computer (c01928903) (in English).
More than 60 seconds Troubleshoot issues related to the printer (c01928898) (in English). Troubleshoot issues related to the printer (c01928907) (in English).

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