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Cursor Jumps Around on the Screen

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This document pertains to HP Envy 14-1000/17-1000 Notebook PC series, HP Pavilion dm4-1000/dv3-4000/dv5-2000/dv5-2100/dv6-3000/dv7-4000, and the HP TouchSmart tm2-1000/tm2-2000 Notebook PC series.
When the clickpad buttons are used, the cursor jumps around on the screen. Also, while resting a thumb on one of the clickpad buttons, the cursor movement becomes slower than usual.
To resolve the issue, download and install the Synaptics TouchPad driver.

Downloading and Installing Synaptics TouchPad Driver

Use the following instructions to download and install appropriate Synaptics TouchPad Driver for your model:
Models AffectedSoftpaq Download
HP Envy 14-1000 Notebook PC series Synaptics TouchPad Driver for Microsoft Windows 7 VERSION: 15.0.17.4 or later
HP Pavilion dv6-3000 Entertainment Notebook PC series Synaptics TouchPad Driver VERSION: 15.0.17.4 or later
HP Pavilion dv7-4000 Entertainment Notebook PC series Synaptics TouchPad Driver VERSION: 15.0.17.4 REV: C or later
HP ENVY 17-1000 Notebook PC series Synaptics TouchPad Driver VERSION: 15.0.17.4 or later
HP Pavilion dv3-4000 Entertainment Notebook PC series

HP Pavilion dm4-1000 Entertainment Notebook PC series
Synaptics TouchPad Driver VERSION: 15.0.17.4 or later
HP Pavilion dv5-2000 Entertainment Notebook PC series

HP Pavilion dv5-2100 Entertainment Notebook PC series
Synaptics TouchPad Driver for Microsoft Windows 7 VERSION: 15.0.17.4 REV: A or later
HP TouchSmart tm2-1000 Notebook PC series

HP TouchSmart tm2-2000 Notebook PC series
Synaptics TouchPad Driver VERSION: 1.00 REV: B or later