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Fatal Error 'Error 1603. A fatal error occurred during installation' (MSI Error 1603) Displays During HP Software Installation in Windows

  • PrintPrint
This document is for HP printer software installations in Windows for all HP LaserJet printers and for all HP inkjet printers released in 2009 or earlier.
When you install the HP software on your computer, the error message 'Error 1603: A fatal error occurred during installation ' displays on the computer. The text 'ERROR_INSTALL_FAILURE ' might also accompany this error message.
This error usually results when the Microsoft Installer is attempting to install more than one program at a time. This can include system updates (Windows Update), startup services, or other installations.
Follow these steps for the Windows 7 operating system.

Solution one: Register Windows components

Follow these steps to register the Atl.dll file, and then Windows Installer. Sometimes these components are un-registered or corrupt, and re-registering can resolve the issue.

Step 1: Register the Atl.dll file

  1. Click the Windows icon ( ), and then click Run . The Run window opens.
  2. In the Open box, type regsvr32 Atl.dll , and then click OK .
  3. On the RegSvr32 screen, click OK .

Step 2: Unregister and reregister Microsoft Windows Installer

  1. Click the Windows icon ( ) on the Windows taskbar, type msiexec /unregister in the Search programs and files box, and then press Enter .
  2. Click the Windows icon ( ) on the Windows taskbar, type msiexec /regserver in the Search programs and files box, and then press Enter .

Step 3: Reinstall the HP software

You can use the software CD that shipped with your product to install, but for the most current software HP recommends downloading and installing the software from the HP Web site.
If you have already downloaded the software, you do not have to download it again. Otherwise, follow these instructions to download and install the software.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
  4. Make sure that your operating system is selected, and then click Next .
  5. Scroll down the page, and then click Driver .
  6. Click Download , and then follow the on-screen instructions to save the software to your computer.
  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.

Solution two: Temporarily disable services, and then reinstall the HP software

Follow these steps to temporarily disable startup services and Windows Update, and then reinstall the HP software.

Step 1: Temporarily disable startup services

  1. Click the Windows icon ( ) on the Windows taskbar.
  2. Type msconfig in the Search programs and files box, and then press Enter . The MSCONFIG window opens.
  3. Select the Startup tab, and then click Disable All to turn off any programs that start when you turn on the computer.
  4. Select the Services tab, the Hide All Microsoft Services check box, click Disable All , and then click OK .

Step 2: Temporarily disable Windows Update

  1. Click the Windows icon ( ), click All Programs , and then click Windows Update .
  2. In the left pane, click Change settings .
  3. Under Recommended updates , click Never check for updates , and then click OK . If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Step 3: Remove the HP software

Even if the HP software installation failed, some components might have partially installed on your computer. Follow these steps to remove them.
  1. Unplug the USB cable connecting the product to the computer.
  2. On the Windows taskbar, click the Windows icon ( ), and then click Control Panel . The Control Panel window opens.
  3. Open the list of installed programs and remove the software. Click Programs . In the list of installed programs, click the HP product, and then click Uninstall .
  4. Follow the on-screen instructions to complete the software removal.
    CAUTION:If asked to remove shared files, click No . Other programs that use these files might not work if you delete the files.

Step 4: Reinstall the HP software

The software on the HP Web site is the most recent software, complete with updates to resolve this issue. Follow these steps to download and install the latest full-feature software from the HP Web site instead of reinstalling with the software CD.
If you have already downloaded the software, you do not have to download it again. Otherwise, follow these instructions to download and install the software.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
  4. Make sure that your operating system is selected, and then click Next .
  5. Scroll down the page, and then click Driver .
  6. Click Download , and then follow the on-screen instructions to save the software to your computer.
  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.
  • If the issue persists , continue to the next solution for additional troubleshooting.
  • If these steps resolved the issue , continue to the next step to re-enable the startup items, and then discontinue troubleshooting.

Step 5: Enable startup programs

  1. Click the Windows icon ( ) on the Windows taskbar.
  2. Type msconfig in the Search programs and files box, and then click msconfig in the dialog box. The MSCONFIG window opens.
  3. Select the General tab, select the Normal Startup check box, click Apply , and then click Close .
  4. Click Restart to make these changes when the computer restarts.
  5. Restart the computer.

Step 6: Re-enable Windows Update

  1. Click the Windows icon ( ), click All Programs , and then click Windows Update .
  2. In the left pane, click Change settings .
  3. Under Install updates automatically , click Never check for updates , and then click OK . If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Solution three: Turn off services, delete HP files, and then reinstall the software

Follow these steps to turn off HP services, delete some HP files, and then reinstall the software.

Step 1: Turn off services

  1. Click the Windows icon ( ), and then type services.msc in the Search programs and files box. The Computer Management window opens.
  2. Click the arrow ( ) next to Services and Applications , if necessary, so that Services is visible.
  3. Double-click Services so that Services is visible in the right pane.
    NOTE:You might have to expand the window to see all of the services.
  4. In the list of services, click PML Driver (or some variation of that driver name). The PML Driver Properties window opens.
  5. Change the Start-up Type entry to Disabled , click Apply , and then click OK .
  6. Find the entry for Net Driver HPZ12 , and then double-click it. The Net Driver HPZ12 Properties window opens.
  7. Change the Start-up Type entry to Disabled , click Apply , and then click OK .

Step 2: Remove HP files

  1. Right-click the Windows icon ( ), and then click Explore All Users . Windows Explorer opens.
  2. If necessary, click the arrow ( ) next to C: (or your hard drive) to expand the list of options.
  3. Click the arrow ( ) next to Windows .
  4. Click the arrow ( ) next to system32 .
  5. Under system32 , find the following files:
    • HPZipm12.dll
    • HPZinw12.dll
  6. Right-click each file, and then click Delete .

Step 3: Uninstall the software

If you still have the HP software CD that came with your product, you can insert the CD in the CD drive, and then follow the on-screen instructions to remove the software. If you do not have the CD, follow these directions to remove the software.
CAUTION:These steps remove all the HP product software, including the software drivers and HP software updates. These steps might also remove some of the other HP printing and imaging software.
  1. Unplug the USB cable from the rear of the product.
  2. On the Windows taskbar, click the Windows icon ( ), and then click Control Panel . The Control Panel opens.
  3. Click Programs to open the list of installed programs.
  4. Click the HP product, and then click Uninstall .
  5. Follow the on-screen instructions to complete the software removal.
    CAUTION:If the removal process asks you to remove shared files, click No . Other programs that use these files might not work if you delete the shared files.
  6. Restart the computer.

Step 4: Reinstall the HP software

You can use the software CD that shipped with your product to install, but for the most current software HP recommends downloading and installing the software from the HP Web site.
If you have already downloaded the software, you do not have to download it again. Otherwise, follow these instructions to download and install the software.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
  4. Make sure that your operating system is selected, and then click Next .
  5. Scroll down the page, and then click Driver .
  6. Click Download , and then follow the on-screen instructions to save the software to your computer.
  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.

Solution four: Check the Microsoft Windows Installer version and upgrade to the latest version

If your computer uses an older version of Microsoft Windows Installer, this error message can occur. Follow these steps to check the current version, and then upgrade to the latest version if necessary.

Step 1: Check the Microsoft Windows Installer version

  1. Click the Windows icon ( ) on the Windows taskbar.
  2. Type msiexec.exe /? in the Search programs and files box, and then press Enter . The Windows Installer window opens.
  3. Find the Windows Installer version number, and then make a note of it.
    Figure 1: Windows Installer
    Illustration: Windows Installer

Step 2: Update the Microsoft Windows Installer

Follow this link to see the current version, and then install it if necessary. If the version that is available on the Microsoft Web site is the same version as on your computer, you do not need to install it.
Click this link: Microsoft Windows Installer (in English)
Note: If the preceding link is unavailable, Microsoft might have moved the download. You can go to www.Microsoft.com and search for "Microsoft Windows Installer."
When the installation is complete, try installing the HP software again.
Follow these steps for the Windows Vista operating system.

Solution one: Register Windows components

Follow these steps to register the Atl.dll file, and then Windows Installer. Sometimes these components are un-registered or corrupt, and re-registering can resolve the issue.

Step 1: Register the Atl.dll file

  1. Click the Windows icon ( ), and then click Run . The Run window opens.
  2. In the Open box, type regsvr32 Atl.dll , and then click OK .
  3. On the RegSvr32 screen, click OK .

Step 2: Unregister and reregister Microsoft Windows Installer

  1. Click the Windows icon ( ) on the Windows taskbar, type msiexec /unregister in the Start Search box, and then press Enter .
  2. Click the Windows icon ( ) on the Windows taskbar, type msiexec /regserver in the Start Search box, and then press Enter .

Step 3: Reinstall the HP software

The software on the HP Web site is the most recent software, complete with updates to resolve this issue. Follow these steps to download and install the latest full-feature software from the HP Web site instead of reinstalling with the software CD.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
  4. Make sure that your operating system is selected, and then click Next .
  5. Scroll down the page, and then click Driver .
  6. Click Download , and then follow the on-screen instructions to save the software to your computer.
  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.

Solution two: Temporarily disable services, and then reinstall the HP software

Follow these steps to temporarily disable startup services and Windows Update, and then reinstall the HP software.

Step 1: Temporarily disable startup services

  1. Click the Windows icon ( ) on the Windows taskbar.
  2. Type msconfig in the Start Search box, and then press Enter . The MSCONFIG window opens.
  3. Select the Startup tab, and then click Disable All to turn off any programs that start when you turn on the computer.
  4. Select the Services tab, the Hide All Microsoft Services check box, click Disable All , and then click OK .

Step 2: Temporarily disable Windows Update

Follow these steps to temporarily disable Windows Update, which can disrupt the HP software installation.
  1. Click the Windows icon ( ), click Programs , and then click Windows Update .
  2. In the left pane, click Change settings .
  3. Under Recommended updates , click Never check for updates , and then click OK . If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Step 3: Uninstall the HP software

Even if the HP software installation failed, some components might have installed partially. Follow these steps to remove them before continuing.
  1. Unplug the USB cable connecting the product to the computer.
  2. On the Windows taskbar, click the Windows icon ( ), and then click Control Panel . The Control Panel window opens.
  3. Open the list of installed programs and remove the software. Click Programs . In the list of installed programs, click the HP product, and then click Uninstall .
  4. Follow the on-screen instructions to complete the software removal.
    CAUTION:If asked to remove shared files, click No . Other programs that use these files might not work if you delete the files.

Step 4: Download and install the updated software

The software on the HP Web site is the most recent software, complete with updates to resolve this issue. Follow these steps to download and install the latest full-feature software from the HP Web site instead of reinstalling with the software CD.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
  4. Make sure that your operating system is selected, and then click Next .
  5. Scroll down the page, and then click Driver .
  6. Click Download , and then follow the on-screen instructions to save the software to your computer.
  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.
  • If the issue persists , continue to the next solution for additional troubleshooting.
  • If these steps resolved the issue , continue to the next step to re-enable the startup items, and then discontinue troubleshooting.

Step 5: Enable startup programs

  1. Click the Windows icon ( ) on the Windows taskbar.
  2. Type msconfig in the Start Search box, and then press Enter . The MSCONFIG window opens.
  3. Select the General tab, select the Normal Startup check box, click Apply , and then click Close .
  4. Click Restart to make these changes when the computer restarts.
  5. Restart the computer.

Step 6: Re-enable Windows Update

  1. Click the Windows icon ( ), click All Programs , and then click Windows Update .
  2. In the left pane, click Change settings .
  3. Under Install updates automatically , click Never check for updates , and then click OK . If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Solution three: Turn off services, delete HP files, and then reinstall the HP software

Follow these steps to turn off HP services, delete some HP files, and then reinstall the HP software.

Step 1: Turn off services

  1. Click the Windows icon ( ), and then type services.msc in the Start Search box. The Computer Management window opens.
  2. Click the arrow ( ) next to Services and Applications , if necessary, so that Services is visible.
  3. Double-click Services so that Services is visible in the right pane.
    NOTE:You might have to expand the window to see all of the services.
  4. In the list of services, click PML Driver (or some variation of that driver name). The PML Driver Properties window opens.
  5. Change the Start-up Type entry to Disabled , click Apply , and then click OK .
  6. Find the entry for Net Driver HPZ12 , and then double-click it. The Net Driver HPZ12 Properties window opens.
  7. Change the Start-up Type entry to Disabled , click Apply , and then click OK .

Step 2: Remove HP files

  1. Right-click the Windows icon ( ), and then click Explore All Users . Windows Explorer opens.
  2. If necessary, click the arrow ( ) next to C: (or your hard drive) to expand the list of options.
  3. Click the arrow ( ) next to Windows .
  4. Click the arrow ( ) next to system32 .
  5. Under system32 , find the following files:
    • HPZipm12.dll
    • HPZinw12.dll
  6. Right-click each file, and then click Delete .

Step 3: Uninstall the software

If you still have the HP software CD that came with your product, you can insert the CD in the CD drive, and then follow the on-screen instructions to remove the software. If you do not have the CD, follow these directions to remove the software.
CAUTION:These steps remove all the HP product software, including the software drivers and HP software updates. These steps might also remove some of the other HP printing and imaging software.
  1. Unplug the USB cable from the rear of the product.
  2. On the Windows taskbar, click the Windows icon ( ), and then click Control Panel . The Control Panel opens.
  3. Click Programs to open the list of installed programs.
  4. Click the HP product, and then click Uninstall .
  5. Follow the on-screen instructions to complete the software removal.
    CAUTION:If the removal process asks you to remove shared files, click No . Other programs that use these files might not work if you delete the shared files.
  6. Restart the computer.

Step 4: Reinstall the HP software

You can use the software CD that shipped with your product to install, but for the most current software HP recommends downloading and installing the software from the HP Web site.
If you have already downloaded the software, you do not have to download it again. Otherwise, follow these instructions to download and install the software.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
  4. Make sure that your operating system is selected, and then click Next .
  5. Scroll down the page, and then click Driver .
  6. Click Download , and then follow the on-screen instructions to save the software to your computer.
  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.

Solution four: Check the Microsoft Windows Installer version and upgrade to the latest version

If your computer uses an older version of Microsoft Windows Installer, this error message can occur. Follow these steps to check the current version, and then upgrade to the latest version if necessary.

Step 1: Check the Microsoft Windows Installer version

  1. Click the Windows icon ( ) on the Windows taskbar.
  2. Type msiexec.exe /? in the Start Search box, and then press Enter . The Windows Installer window opens.
  3. Find the Windows Installer version number, and then make a note of it.
    Figure 2: Windows Installer
    Illustration: Windows Installer

Step 2: Update the Microsoft Windows Installer version

Follow this link to see the current version, and then install it if necessary. If the version that is available on the Microsoft Web site is the same version as on your computer, you do not need to install it.
Click this link: Microsoft Windows Installer (in English)
Note: If the preceding link is unavailable, Microsoft might have moved the download. You can go to www.Microsoft.com and search for "Microsoft Windows Installer."
When the installation is complete, try installing the HP software again.
Follow these steps for the Windows XP operating system.

Solution one: Register Windows components

Follow these steps to register the Atl.dll file, and then Windows Installer. Sometimes these components are un-registered or corrupt, and re-registering can resolve the issue.

Step 1: Register the Atl.dll file

  1. Click Start ( ), and then click Run . The Run window opens.
  2. In the Open box, type regsvr32 Atl.dll , and then click OK .
  3. On the RegSvr32 screen, click OK .

Step 2: Unregister and reregister Microsoft Windows Installer

  1. Click Start ( ), and then click Run .
  2. In the Open box, type msiexec / unregister , and then click OK .
  3. Click Start and then click Run .
  4. In the Open box, type msiexec / regserver , and then click OK .

Step 3: Reinstall the HP software

The software on the HP Web site is the most recent software, complete with updates to resolve this issue. Follow these steps to download and install the latest full-feature software from the HP Web site instead of reinstalling with the software CD.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
  4. Make sure that your operating system is selected, and then click Next .
  5. Scroll down the page, and then click Driver .
  6. Click Download , and then follow the on-screen instructions to save the software to your computer.
  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.

Solution two: Temporarily disable services, and then reinstall the HP software

Follow these steps to temporarily disable startup services and Windows Update, and then reinstall the HP software.

Step 1: Temporarily disable startup services

  1. Click Start , and then Run . The Run window opens.
  2. In the Open: box, type msconfig , and then click OK . The MSCONFIG utility window opens.
  3. Click the Startup tab.
  4. Click Disable All to disable any application that loads when the computer starts up.
  5. Click the Services tab. Place a check mark in the Hide All Microsoft Services box .
  6. Click the Disable All button.
  7. Click OK .

Step 2: Temporarily disable Windows Update

Follow these steps to temporarily disable Windows Update which can disrupt the HP software installation. This document will show you how to re-enable the updates later.
  1. Click Start ( ), and then click Control Panel . The Control Panel opens.
  2. Double-click System . The System Properties window opens.
  3. Click the Automatic Updates tab.
  4. Click Turn off Automatic Updates .

Step 3: Remove the HP software

Even if the HP software installation failed, some components might have partially installed on your computer. Follow these steps to remove them.
  1. Unplug the USB cable from the HP product.
  2. On the Windows taskbar, click Start ( ), and then click Control Panel . The Windows Control Panel opens.
  3. Double-click Add or Remove Programs . A list of programs installed on your computer opens.
  4. In the list of installed programs, click your HP product, and then click Change/Remove . The HP Uninstaller opens.
  5. Select Uninstall all HP products , and then click Next .
  6. Follow the on-screen instructions to complete the software removal.
    CAUTION:If the uninstaller asks you to remove shared files, click No . Other programs that use these files might not work if you delete the files.
  7. Disconnect the product from the power source, and then restart the computer.

Step 4: Reinstall the HP software

The software on the HP Web site is the most recent software, complete with updates to resolve this issue. Follow these steps to download and install the latest full-feature software from the HP Web site instead of reinstalling with the software CD.
If you have already downloaded the software, you do not have to download it again. Otherwise, follow these instructions to download and install the software.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
  4. Make sure that your operating system is selected, and then click Next .
  5. Scroll down the page, and then click Driver .
  6. Click Download , and then follow the on-screen instructions to save the software to your computer.
  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.
  • If the issue persists , continue to the next solution for additional troubleshooting.
  • If these steps resolved the issue , continue to the next step to re-enable the startup items, and then discontinue troubleshooting.

Step 5: Enable startup programs

At the end of troubleshooting and after the HP software in installed, you can re-enable the startup programs and services by using the following instructions:
  1. Click Start , and then Run . The Run window opens.
  2. In the Open: box, type msconfig , and then click OK . The MSCONFIG utility window opens.
  3. Click the General tab.
  4. Select Normal Startup to enable the programs that were previously disabled.
  5. Click Apply and then Close .
  6. Click Restart to apply the changes and restart the computer.

Step 6: Re-enable Windows Update

  1. Click Start ( ), and then click Control Panel . The Control Panel opens.
  2. Double-click System . The System Properties window opens.
  3. Click the Automatic Updates tab.
  4. Click Automatic .

Solution three: Turn off services, delete HP files, and then reinstall the software

Follow these steps to turn off HP services, delete some HP files, and then reinstall the software.

Step 1: Turn off services

  1. Click Start ( ), and then click Run . The Run window opens.
  2. In the Run window, type services.msc , and then click OK . The Computer Management window opens.
  3. Click the plus (+) sign next to Services and Applications , if necessary, so that Services is visible.
  4. Double-click Services so that Services is visible in the right pane.
    NOTE:You might have to expand the window to see all of the services.
  5. In the list of services, click PML Driver (or some variation of that driver name). The PML Driver Properties window opens.
  6. Change the Start-up Type entry to Disabled , click Apply , and then click OK .
  7. Find the entry for Net Driver HPZ12 , and then double-click it. The Net Driver HPZ12 Properties window opens.
  8. Change the Start-up Type entry to Disabled , click Apply , and then click OK .

Step 2: Remove HP files

  1. Right-click Start ( ), and then click Explore . Windows Explorer opens.
  2. If necessary, click the plus sign (+ ) next to C: (or your hard drive) to expand the list of options.
  3. Click the plus sign (+ ) next to Windows .
  4. Click the plus sign (+ ) next to system32 .
  5. Under system32 , find the following files:
    • HPZipm12.dll
    • HPZinw12.dll
  6. Right-click each file, and then click Delete .

Step 3: Uninstall the software

If you still have the HP software CD that came with your product, you can insert the CD in the CD drive, and then follow the on-screen instructions to remove the software. If you do not have the CD, follow these directions to remove the software.
CAUTION:These steps remove all the HP product software, including the software drivers and HP software updates. These steps might also remove some of the other HP printing and imaging software.
  1. Unplug the USB cable from the rear of the product.
  2. On the Windows taskbar, click Start ( ), and then click Control Panel . The Control Panel opens.
  3. Click Add/Remove Programs .
  4. Click the HP product, and then click Uninstall .
  5. Follow the on-screen instructions to complete the software removal.
    CAUTION:If the removal process asks you to remove shared files, click No . Other programs that use these files might not work if you delete the shared files.
  6. Restart the computer.

Step 4: Reinstall the HP software

You can use the software CD that shipped with your product to install, but for the most current software HP recommends downloading and installing the software from the HP Web site.
If you have already downloaded the software, you do not have to download it again. Otherwise, follow these instructions to download and install the software.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
  4. Make sure that your operating system is selected, and then click Next .
  5. Scroll down the page, and then click Driver .
  6. Click Download , and then follow the on-screen instructions to save the software to your computer.
  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.

Solution four: Check the Microsoft Windows Installer version and upgrade to the latest version

If your computer uses an older version of Microsoft Windows Installer, this error message can occur. Follow these steps to check the current version, and then upgrade to the latest version if necessary.

Step 1: Check the Microsoft Windows Installer version

  1. Click Start ( ), and then click Run . The Run window opens.
  2. In the Open box , type msiexec.exe /? , and then click OK . The Windows Installer window opens.
  3. Find the version number near the top of the window, and then make a note of it.
    Figure 3: Windows Installer
    Illustration: Windows Installer

Step 2: Update the Microsoft Windows Installer version

Follow this link to see the current version, and then install it if necessary. If the version that is available on the Microsoft Web site is the same version as on your computer, you do not need to install it.
Click this link: Microsoft Windows Installer (in English)
Note: If the preceding link is unavailable, Microsoft might have moved the download. You can go to www.Microsoft.com and search for "Microsoft Windows Installer."
When the installation is complete, try installing the HP software again.
You can install a basic driver to work around this issue instead of troubleshooting the error . With the basic driver, the printer still prints, but it might not perform all functions. For instance, if the printer has CD/DVD-printing capability, the printer will lose this function with a basic driver.
Follow these steps to use your printer without troubleshooting the error message.
NOTE:This workaround does not resolve the issue , but it does provide a way for you to use your printer without further troubleshooting.
  1. If you have not already done so, close the error message window, and then cancel the installation.
  2. Restart the HP software installation, but this time select the Express or Minimal (basic) installation option instead of the Full or Recommended option.
  3. Follow the on-screen instructions to complete the software installation.
NOTE:If you prefer to troubleshoot the error and maintain all printer functions, continue with the solutions in this document.
Important : If you have a multi-function printer
A printer that is also capable of scanning, faxing, and/or copying.
, the process for scanning is different with a basic driver. Read or print the document for your Windows operating system to learn how to scan with the basic driver.