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The Printer is Not Found During Network Installation in Windows

  • PrintPrint

Issue

The HP product is not found when you try to install it on your computer on a wired (Ethernet) or wireless network. An error message, such as the following, might display on the computer:
  • 'Printer not found '
  • 'Search complete, no configured printers found '
Follow these steps for the Windows XP operating system. Next, choose your connection type.
      A wired (Ethernet) network connection is a network connection where the printer is physically connected to the computers on a network with an Ethernet cable.
      Figure 1: Example of an Ethernet connection
      Image: Example of an Ethernet connection.
      A wireless connection is a network connection where the printer is not physically connected with a cable to the computers on the network.
      Figure 2: Example of a wireless connection
      Image: Example of a wireless connection.
      In a hybrid network, some devices are attached by Ethernet and others are attached by wireless.
      Figure 3: Example of a hybrid connection
      Image: Example of a hybrid network connection.
      NOTE:For install purposes, you can determine your connection type in a hybrid connection by checking how the printer is connected to the router.
If your HP printer connects to a network using a wired (Ethernet) connection, follow these steps.
  IMPORTANT: You must follow these solutions in the order presented to resolve the issue.

Step one: Check the Ethernet cable

Follow these steps to inspect the Ethernet cable.
  1. Locate the two link lights on the printer's Ethernet port on the rear of the printer.
    Figure 4: The two link lights on the printer's Ethernet port
    Image: The two link lights on the printer's Ethernet port
    1 - The green link light indicates printer connection.
    2 - The orange link light indicates network communication.
  2. Check the link lights on the Ethernet port where the cable connects.
    • If the cable is connected, the green link light should be steady and the orange activity light should be blinking. If the lights operate as expected , continue to the step to temporarily disable third-party firewalls.
    • If the lights do not operate as expected , continue with the following items in this step.
  3. Examine the network (Ethernet) cable attached to the rear of the printer to make sure that it is not a phone cable (Ethernet cables and phone cables look similar).
    Figure 5: Example of an Ethernet cable (do not use a phone cable)
    Image: Example of an Ethernet cable (do not use a phone cable)
  4. Make sure that the Ethernet cable is inserted into the Ethernet jack and not a phone jack. The correct jack is indicated by the Ethernet icon ( ).
  5. Disconnect the Ethernet cable from the rear of the printer, and then disconnect it from the router.
  6. Reconnect the Ethernet cable to the rear of the printer, and then plug the cable into another valid port on the back of the router.
  7. If the link lights are still not showing a connection, try plugging in another Ethernet cable.
    • If trying the new Ethernet cable resolved the issue , continue to the step to temporarily disable third-party firewalls.
    • If the new Ethernet cable did not resolve the issue , continue with the following steps.
NOTE:Make sure that the Ethernet cable is not connected to a router port designated for Internet access. Consult your router's documentation for more information.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.

Step two: Temporarily disable Windows Firewall

Windows XP has firewall settings that can interfere with the HP software installation. If you are running Windows XP SP2 (Service Pack 2) or later, skip this step and proceed to the next step. If you are running Windows XP SP1 or earlier, follow these steps to temporarily disable the firewall.
NOTE:To check the version of Windows you are running click Start , right-click My Computer , click Properties . The Windows version is shown in the General tab in the System Properties window.
  1. Disconnect the Ethernet cable from the router, modem, or gateway.
    NOTE:If you are unsure where the router, modem, or gateway is for the networked product, consult your system administrator.
  2. On the Windows taskbar, click Start , and then click Control Panel . The Control Panel opens in a new window.
  3. Double-click Security Center ( ). Windows Security Center opens in a new window.
  4. Click Windows Firewall ( ). The Windows Firewall Settings dialog box opens.
  5. From the General tab, select Off (not recommended) ( ), and then click OK .

Step three: Temporarily disable third-party firewalls

Firewalls from third-party firewall vendors, such as Symantec, McAfee, or ZoneAlarm, can prevent the HP software from successfully installing over a network connection. Follow these steps to temporarily disable any third-party firewalls.
  1. To disable Internet access, make sure the Ethernet cable is disconnected from the router, modem, or gateway.
    NOTE:Leaving the network connected to the Internet while the firewall is disabled exposes your computer to outside access.
  2. Look in the lower-right corner of the computer (systems tray) to find the icon representing the third-party software.
    NOTE:The appearance of the icon varies depending on the manufacturer of the software.
    Figure 6: The systems tray on the computer
  3. Right-click the icon for the third-party software, and then click Disable .
    NOTE:The option to disable the software might not be called "Disable ." Look for a similar menu option, such as Stop or Turn off .

Step four: Print a configuration report

Video of how to print a configuration page
The following video demonstrates how to print a configuration page.
NOTE:This video shows an HP LaserJet Pro CP1025nw Color printer, but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
The configuration report shows the product information and settings, including the network or wireless settings. Follow these steps to print a configuration report from the HP product.
  1. Make sure that the product is idle and the Ready light ( ) is on.
  2. Press and hold the Resume button ( ) for two to three seconds, and then release the button. The product prints a configuration report and a supplies status page.
    Figure 7: Example of a configuration report showing the IP address
    Image: Example of a configuration report showing the IP address.
  3. Set the configuration report aside to reference in the next steps. You can discard the supplies status page.

Step five: Open the Embedded Web Server

An Embedded Web Server is an interface, like a Web page, that allows you to view printer status information, change settings, and manage the printer from your computer. Follow these steps to open the EWS.
  1. Open a Web browser (for example, Internet Explorer or Firefox).
  2. In the browser's address line, type the IP address listed on the network configuration page that you printed in a previous step, and then press Enter . Type this value exactly as it displays on the network configuration page.
    Figure 8: Example IP address on the network configuration page
    Example IP address on the network configuration page
    Figure 9: Example IP address in browser address line
    Example IP address in browser address line

Step six: Assign the printer a static IP address

The Dynamic Host Configuration Protocol (DHCP) service provided by the router might change the Internet Protocol (IP) address to the HP product, which interferes with network installation. An IP address uniquely identifies the product on the network.
Follow these steps to assign an unchanging IP address to the product through the Embedded Web Server (EWS).
NOTE:An EWS is an interface, like a web page, that allows you to view product status information, change settings, and manage the product from your computer.
  1. Open a new web browser window.
  2. Type the URL for the Embedded Web Server as it appears on the test page in the address window of the web browser.
    NOTE:Make sure that you type the URL into the web browser address window. If you type it into a tool bar search box by mistake, the EWS will not open.
    Figure 10: Example of an IP address in a web browser address window
    Image: Example of an IP address in a web browser address window.
  3. Press Enter . The EWS opens.
  4. Click the Network , Wired (802.3) , or Wireless , and then click the IPv4 Configuration .
  5. Click Manual IP . The Manual IP Address box opens.
  6. In the Manual IP Address box, type an IP address with the same values in the first three sets of digits (octet values) as the product's current IP address (listed on the Network Configuration Page), and a higher value (between 150 and 254) in the fourth set of digits. This creates a static IP address on the same subnet, but outside the DHCP range.
    For example, if the product's original IP address is 192.168.0.1 , assign the static IP address to 192.168.0.200 .
    Figure 11: Example of an IP address with DHCP values shown
    Image: Example of an IP address with DHCP values shown.
    Figure 12: Example of a static IP address with DHCP values modified
    Image: Example of a static IP address with DHCP values modified.
    NOTE:Do not type the static IP address from the example. Enter a static IP address based on the IP address for your product.
  7. Enter the Subnet Mask (normally 255.255.255.0) and the Default Gateway settings as they appear on the Network Configuration Page.
  8. Click OK to save the new settings, and then click Exit or close the browser to exit the EWS.

Step seven: Uninstall the HP software

Even if the HP software installation failed, the product software might have partially installed on the computer. Follow these steps to remove the HP software, and then continue to the next step to reinstall it.
  1. On the Windows taskbar, click Start , click All Programs , click HP , point to the folder for the HP product, and then click Uninstall .
    The software uninstaller opens in a new window.
  2. Follow the on-screen instructions to remove the software.
    CAUTION:If asked to remove shared files, click No . Other programs that use these files might not work if you delete the files.

Step eight: Reinstall the HP software

Use one of the following methods to install the software.
If you no longer have the software CD that shipped with the printer or want to install the most recent printer software, follow these steps to download the software from the Web.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
  4. Make sure that your operating system is selected, and then click Next .
  5. Scroll down the page, and then click Driver .
  6. Click Download , and then follow the on-screen instructions to save the software to your computer.
  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.
Follow these steps to reinstall the software with the CD that came with the printer.
NOTE:If you get any firewall messages during installation, click unblock or accept or the installation will fail.
  1. Insert the software CD into the CD drive of the computer. The software installer starts automatically.
    If the installer does not start automatically, click Start , click My Computer , and then double-click the CD drive.
  2. Follow the on-screen instructions to finish installing the software.

Step nine: Test the printer functionality

Follow these steps to test the printer functions correctly.
  1. Press the Power switch to turn on the printer, if it is not already on.
  2. Print any document to make sure the printer works.
  3. Restart Windows Firewall and any third-party firewall programs in the same way you disabled them earlier in this document.
  4. Print a document again to make sure that the functions still work after restarting the firewalls.
    • If these steps resolved the issue , you do not need to continue troubleshooting.
    • If the printer does not work , continue with these steps to manually configure the ports to the appropriate IP address.
  5. On the Windows taskbar, click Start , and then click Control Panel . The Control Panel opens in a new window.
  6. Double-click Printers and faxes . The Printers and faxes folder opens in a new window.
  7. Right-click the icon for the printer ( ), and then click Properties . The printer Properties dialog box opens.
  8. Click the Ports tab.
  9. In the list of ports, find the port with the checkmark ( ), click it, and then click Configure Port .
  10. Select Always print to this device, even if its IP address changes .
  11. In the Printer Name or IP Address text box, type the printer IP address that you established in Step five in this document.
  12. Click OK .
If you have tried all of the preceding steps in the order presented , and the issue is not resolved, try the following resource for more information.
HP Consumer Forums
See what other customers are saying at the HP forums .
If your HP printer connects to a wireless network, follow these steps.
  IMPORTANT: You must follow these solutions in the order presented to resolve the issue.

Step one: Keep the installation window open

Do not cancel the Install Wizard window.
Keep the Install Wizard window open with the 'Printer Not Found ' error message.
If you have already closed the installation window, use one of the following methods to reopen the window, depending on how you were installing the software when the issue occurred. This step is necessary for you to start the troubleshooting process.
Follow these steps if you used the printer software CD to install the software.
  1. Remove the software CD from the CD drive, and then close the CD drive.
  2. Open the CD drive, insert the software CD, and then close the CD drive. The software installer starts automatically.
  3. Follow the on-screen instructions to install the software. When the 'Printer Not Found ' error message opens, leave the installation screen open, and then continue to the next step.
Follow these steps if you tried to download and install the software from the HP Web site.
  1. Double-click the icon for the software file you downloaded.
  2. When the installation screen opens, click Install , and then follow the on-screen instructions to finish installing the software. When the 'Printer Not Found ' error message opens, leave the installation screen open, and then continue to the next step.

Step two: Get the SSID, the WEP key, and the WPA passphrase

Use the following steps to get the Service Set Identifier (SSID), the Wireless Encryption Protocol (WEP) key, or the WPA (Wi-Fi Protected Access) passphrase of the wireless access point (router).
NOTE:HP cannot set up or change the network SSID, the WEP key, or WPA passphrase. You must get this information from the access point (router) before you connect your printer to the infrastructure network.
  1. See the documentation provided with the router and make note of the router's IP address
    A numeric code that uniquely identifies a device, like a computer or a printer, on a network.
    .
    NOTE:The default access point IP address is often 192.168.0.1. However, it might not apply for your router particular router brand and model. Check the router's documentation for the exact IP address.
  2. Open a new web browser window, such as Internet Explorer, type the router IP address in the address bar, and then press Enter on your keyboard.
    Figure 13: Example IP address in browser address line
    Example IP address in browser address line
    The Embedded Web Server (EWS) of the router opens.
  3. Type the user name and password to access the router's EWS. You can find these in the documentation that came with the router.
  4. When the EWS opens, make note of the Network Name (SSID). The SSID is the name of your wireless network. Leave the EWS open so that you can access it in the next steps.
    NOTE:The SSID is often on the first page of the EWS.
  5. Make note of the WEP key or the WPA passphrase, which you can often find on a Security tab. If there is no Security tab, see the documentation that came with your router.
    NOTE:If more than one WEP key is in the list, make note of the first one (index 1).

Step three: Print a configuration report

Video of how to print a configuration page
The following video demonstrates how to print a configuration page.
NOTE:This video shows an HP LaserJet Pro CP1025nw Color printer, but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
The configuration report shows the product information and settings, including the network or wireless settings. Follow these steps to print a configuration report from the HP product.
  1. Make sure that the product is idle and the Ready light ( ) is on.
  2. Press and hold the Resume button ( ) for two to three seconds, and then release the button. The product prints a configuration report and a supplies status page.
    Figure 14: Example of a configuration report showing the IP address
    Image: Example of a configuration report showing the IP address.
  3. Set the configuration report aside to reference in the next steps. You can discard the supplies status page.

Step four: Connect to the wireless network

Use one of the following methods to connect to the wireless network. If your wireless router supports Wi-Fi Protected Setup (WPS), use Method one. If your wireless router does not support WiFi-Protected Setup (WPS), use Method two.
If your wireless router supports Wi-Fi Protected Setup (WPS), this is the simplest way to set up the printer on a wireless network.
  1. Press the WPS button on your wireless router.
  2. On the control panel, press and hold the Wireless button ( ) for two seconds. Release the button when the wireless light starts to blink.
  3. Wait up to two minutes while the printer establishes a network connection with the wireless router.
    NOTE:The product starts a timer that allows you about two minutes to press the WPS button on the wireless router.
  4. Press and hold the WPS button on the wireless router for several seconds. The product automatically finds the wireless network, and then configures the connection.
If your wireless router does not support WiFi-Protected Setup (WPS), you can use this method to set up the printer on a wireless network. Using a USB cable to transfer settings makes setting up a wireless connection easier. After the setup is complete, disconnect the USB cable.
  1. Insert the software CD into the CD drive.
  2. Follow the on-screen instructions. When prompted, select the Connect through a wireless network option.
  3. Connect the USB cable ( ) to the printer and the computer when prompted.
    CAUTION:Do not connect the USB cable until the installation program prompts you.
  4. When the installation is complete, print a configuration report to make sure that the printer has an SSID name. Follow these steps to print a configuration report:
    1. Make sure that the printer is idle and the Ready light ( ) is on.
    2. Load plain white paper into the paper tray.
    3. Press and hold the Resume button ( ) for two to three seconds, and then release the button. The printer prints a configuration report and a supplies status page.
  5. When the configuration report prints, disconnect the USB cable ( ) from the printer.
    Keep the configuration report for future reference.

Step five: Check the communication between the printer and the computer

Use the following steps to check the communication between the printer and the computer by accessing the Embedded Web Server (EWS).
First, get the configuration report you printed earlier.
  1. Open a new Web browser window or tab.
  2. In the address bar, type the product IP address given on the test page, and then press Enter on your keyboard.
    The EWS\Printer information page for the product opens and confirms that the product is communicating with the computer.
      If the message 'There is a problem with this website's security certificate ' appears in the Web browser when you try to open the embedded web server (EWS), or when you navigate within the EWS, click ' Continue to this website (not recommended) '.
      NOTE:Choosing ' Continue to this website (not recommended) ' will not harm your computer while you navigate within the EWS for your HP product. If you encounter this error outside of your HP product's EWS, your computer could be at risk.
      If the browser fails to open the EWS after you click ' Continue to this website (not recommended) ', refresh the browser window.
  3. Continue to the next step.
If the computer cannot communicate with the printer, skip to Step nine: Temporarily disable the firewall.

Step six: Search for the printer with the printer IP address

  1. In the Install Wizard window, select the Show Advanced Search Options checkbox.
  2. Type the product IP address, and then click Search .
    NOTE:You can find the product IP address listed on the test page that you printed earlier.
    • If the printer is found, continue the software installation. When the installation is complete, you can stop troubleshooting.
    • If the printer is not found, click Cancel to stop the software installation, and then continue to the next step.

Step seven: Disable startup programs and services

Follow these steps to disable any startup programs or services that start when you turn on the computer.
  1. Click Start ( ), and then click Run . The Run dialog box opens.
  2. In the Run dialog box, type msconfig , and then press Enter .
    If the User Account Control window opens with the message 'Windows needs your permission to continue ,' click Continue to close the window.
  3. In the System Configuration window, click the Startup tab, and then click Disable All .
  4. Click the Services tab, click the Hide all Microsoft services checkbox, and then click Disable All .
  5. Click Apply , and then click OK .
  6. When prompted to restart the computer, click Restart later .

Step eight: Restart the network devices

Follow these steps to restart all the devices on the network.
These steps include turning off the computer. Consider bookmarking this page for ease of reference.
  1. Press the Power switch to turn off the printer.
  2. Click Start , click Shut Down , and then click Shut Down from the drop-down list.
  3. Turn on the wireless access point (router).
  4. Press the switch to turn on the printer.
  5. Press the power button on the computer to turn it on.
  6. When the computer turns on, a System Configuration Utility message opens on the computer. Select the Do not show this message again check box, and then click OK .

Step nine: Temporarily disable the firewall

Firewalls from third-party firewall vendors, such as Symantec, McAfee, or ZoneAlarm, can prevent the HP software from successfully installing over a network connection. Follow these steps to temporarily turn off any third-party firewalls.
  1. Look in the lower-right corner of the computer (systems tray) to find the icon for the third-party software.
    NOTE:The appearance of the icon varies depending on the manufacturer of the software.
    Figure 15: Example of the systems tray on the computer
    Image of a systems tray.
  2. Right-click the icon for the third-party software, and then click Disable .
    The option to turn off the software might not be 'Disable '. Look for a similar menu option, such as Stop or Turn off .

Step ten: Uninstall any HP printer software

Even if the HP software installation failed, the product software might have partially installed on the computer. Follow these steps to remove the HP software, and then continue to the next step to reinstall it.
  1. On the Windows taskbar, click Start , click All Programs , click HP , point to the folder for the HP product, and then click Uninstall .
    The software uninstaller opens in a new window.
  2. Follow the on-screen instructions to remove the software.
    CAUTION:If asked to remove shared files, click No . Other programs that use these files might not work if you delete the files.

Step eleven: Reinstall the HP software

After you complete the previous steps, you can reinstall the printer software and drivers with one of the following methods:
  • Download from the Web : Click HP Software and Drivers to download the latest software from the HP website. The software available on the HP website is usually more current than the software on the CD.
  • Software CD : Insert the software CD that shipped with your HP printer into the computer, and then follow the on-screen instructions.

Step twelve: Restart and configure the firewall

NOTE:Consider bookmarking this page on your web browser so that you can reference it after you configure the firewall.
  1. Use the following list to resolve most firewall issues. For further information on firewall settings, contact the firewall vendor.
    • Regularly check for new firewall software versions and security threat updates.
    • If available, select the Medium security setting when connected to your network.
    • If available, select the Trusted zone setting when connected to your network.
    • Restore any custom firewall settings to their default settings.
    • Turn on firewall alert messages, and click Allow , Permit , or Unblock when alerts appear while installing HP software or while using your printer. If an alert includes a Remember this action or Create a rule for this option, select it.
    • Do not run more than one firewall at a time.
    • Use a manual IP address to improve the connection between the computer and your printer.
    If you are still experiencing connection issues, continue to the next step.
  2. Find the notification area
    Sometimes called the systems tray.
    in the lower right corner of your computer, near the clock.
    Figure 16: Examples of the notification area on the computer
    Image: Notification area.
    Image: Notification area.
  3. In the notification area, right-click the icon for the third-party software, and then click Enable . If you don't know the name of your firewall program, mouse over the icon until your firewall program name displays.
    NOTE:The option to turn on the software might not be 'Enable .' Look for a similar menu option, such as Start or Turn on .If those options are not available, open the firewall, and then click the option to restart it.
  4. Find your firewall in the following table, and then click the link for the steps to configure the firewall.
  5. When you have finished following the instructions for your firewall, return to this document to finish the steps.

Step thirteen: Re-enable startup programs and services

  1. Click Start ( ), and then click Run . The Run dialog box opens.
  2. In the Run dialog box, type msconfig , and then press Enter .
    If the User Account Control window opens with the message 'Windows needs your permission to continue ,' click Continue to close the window.
  3. In the System Configuration window, click the Startup tab, and then select the check box next to each program that should run when you turn on the computer. If a program should not run when the computer is turned on, leave the check box clear.
    CAUTION:Do not disable any Microsoft services.
  4. If no changes should be made to startup programs or services, click the General tab, and then select the Normal Startup checkbox.
  5. Click Apply , and then click OK .
  6. When prompted to restart the computer, click Restart .
If you have tried all of the preceding steps in the order presented , and the issue is not resolved, try the following resources for more information.
HP's Wireless Printing Center
Visit HP's Wireless Printing Center (in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system.
HP Consumer Forums
See what other customers are saying at the HP forums .
Follow these steps for the Windows Vista operating system. Next, choose your connection type.
      A wired (Ethernet) network connection is a network connection where the printer is physically connected to the computers on a network with an Ethernet cable.
      Figure 17: Example of an Ethernet connection
      Image: Example of an Ethernet connection.
      A wireless connection is a network connection where the printer is not physically connected with a cable to the computers on the network.
      Figure 18: Example of a wireless connection
      Image: Example of a wireless connection.
      In a hybrid network, some devices are attached by Ethernet and others are attached by wireless.
      Figure 19: Example of a hybrid connection
      Image: Example of a hybrid network connection.
      NOTE:For install purposes, you can determine your connection type in a hybrid connection by checking how the printer is connected to the router.
If your HP printer connects to a network using a wired (Ethernet) connection, follow these steps.
  IMPORTANT: You must follow these solutions in the order presented to resolve the issue.

Step one: Check the Ethernet cable

Follow these steps to inspect the Ethernet cable.
  1. Locate the two link lights on the printer's Ethernet port on the rear of the printer.
    Figure 20: The two link lights on the printer's Ethernet port
    Image: The two link lights on the printer's Ethernet port
    1 - The green link light indicates printer connection.
    2 - The orange link light indicates network communication.
  2. Check the link lights on the Ethernet port where the cable connects.
    • If the cable is connected, the green link light should be steady and the orange activity light should be blinking. If the lights operate as expected , continue to the step to temporarily disable third-party firewalls.
    • If the lights do not operate as expected , continue with the following items in this step.
  3. Examine the network (Ethernet) cable attached to the rear of the printer to make sure that it is not a phone cable (Ethernet cables and phone cables look similar).
    Figure 21: Example of an Ethernet cable (do not use a phone cable)
    Image: Example of an Ethernet cable (do not use a phone cable)
  4. Make sure that the Ethernet cable is inserted into the Ethernet jack and not a phone jack. The correct jack is indicated by the Ethernet icon ( ).
  5. Disconnect the Ethernet cable from the rear of the printer, and then disconnect it from the router.
  6. Reconnect the Ethernet cable to the rear of the printer, and then plug the cable into another valid port on the back of the router.
  7. If the link lights are still not showing a connection, try plugging in another Ethernet cable.
    • If trying the new Ethernet cable resolved the issue , continue to the step to temporarily disable third-party firewalls.
    • If the new Ethernet cable did not resolve the issue , continue with the following steps.
NOTE:Make sure that the Ethernet cable is not connected to a router port designated for Internet access. Consult your router's documentation for more information.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.

Step two: Temporarily disable third-party firewalls

Firewalls from third-party firewall vendors, such as Symantec, McAfee, or ZoneAlarm, can prevent the HP software from successfully installing over a network connection. Follow these steps to temporarily disable any third-party firewalls.
  1. Make sure the Ethernet cable is disconnected from the router, modem, or gateway.
  2. Look in the lower-right corner of the computer (systems tray) to find the icon representing the third-party software.
    NOTE:The appearance of the icon varies depending on the manufacturer of the software.
    Figure 22: The systems tray on the computer
    Image: The Vista systems tray on the computer
  3. Right-click the icon for the third-party software, and then click Disable .
    NOTE:The option to disable the software might not be called "Disable ." Look for a similar menu option, such as Stop or Turn off .

Step three: Print a configuration report

Video of how to print a configuration page
The following video demonstrates how to print a configuration page.
NOTE:This video shows an HP LaserJet Pro CP1025nw Color printer, but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
The configuration report shows the product information and settings, including the network or wireless settings. Follow these steps to print a configuration report from the HP product.
  1. Make sure that the product is idle and the Ready light ( ) is on.
  2. Press and hold the Resume button ( ) for two to three seconds, and then release the button. The product prints a configuration report and a supplies status page.
    Figure 23: Example of a configuration report showing the IP address
    Image: Example of a configuration report showing the IP address.
  3. Set the configuration report aside to reference in the next steps. You can discard the supplies status page.

Step four: Open the Embedded Web Server

An Embedded Web Server is an interface, like a Web page, that allows you to view printer status information, change settings, and manage the printer from your computer. Follow these steps to open the EWS.
  1. Open a Web browser (for example, Internet Explorer or Firefox).
  2. In the browser's address line, type the IP address listed on the network configuration page that you printed in a previous step, and then press Enter . Type this value exactly as it displays on the network configuration page.
    Figure 24: Example IP address on the network configuration page
    Example IP address on the network configuration page
    Figure 25: Example IP address in browser address line
    Example IP address in browser address line

Step five: Assign the printer a static IP address

The Dynamic Host Configuration Protocol (DHCP) service provided by the router might change the Internet Protocol (IP) address to the HP product, which interferes with network installation. An IP address uniquely identifies the product on the network.
Follow these steps to assign an unchanging IP address to the product through the Embedded Web Server (EWS).
NOTE:An EWS is an interface, like a web page, that allows you to view product status information, change settings, and manage the product from your computer.
  1. Open a new web browser window.
  2. Type the URL for the Embedded Web Server as it appears on the test page in the address window of the web browser.
    NOTE:Make sure that you type the URL into the web browser address window. If you type it into a tool bar search box by mistake, the EWS will not open.
    Figure 26: Example of an IP address in a web browser address window
    Image: Example of an IP address in a web browser address window.
  3. Press Enter . The EWS opens.
  4. Click the Network , Wired (802.3) , or Wireless , and then click the IPv4 Configuration .
  5. Click Manual IP . The Manual IP Address box opens.
  6. In the Manual IP Address box, type an IP address with the same values in the first three sets of digits (octet values) as the product's current IP address (listed on the Network Configuration Page), and a higher value (between 150 and 254) in the fourth set of digits. This creates a static IP address on the same subnet, but outside the DHCP range.
    For example, if the product's original IP address is 192.168.0.1 , assign the static IP address to 192.168.0.200 .
    Figure 27: Example of an IP address with DHCP values shown
    Image: Example of an IP address with DHCP values shown.
    Figure 28: Example of a static IP address with DHCP values modified
    Image: Example of a static IP address with DHCP values modified.
    NOTE:Do not type the static IP address from the example. Enter a static IP address based on the IP address for your product.
  7. Enter the Subnet Mask (normally 255.255.255.0) and the Default Gateway settings as they appear on the Network Configuration Page.
  8. Click OK to save the new settings, and then click Exit or close the browser to exit the EWS.

Step six: Uninstall the HP software

Even if the HP software installation failed, the printer software might have partially installed on the computer. Follow these steps to remove the HP software, and then continue to the next step to reinstall it.
  1. On the Windows taskbar, click the Windows icon ( ), click Programs , click HP , point to the folder for the HP printer, and then click Uninstall .
    The software uninstaller opens in a new window.
  2. Follow the on-screen instructions to remove the software.
    CAUTION:If asked to remove shared files, click No . Other programs that use these files might not work if you delete the files.
  3. Disconnect the printer from the power source, and then restart the computer.

Step seven: Reinstall the HP software

Use one of the following methods to install the software.
If you no longer have the software CD that shipped with the printer or want to install the most recent printer software, follow these steps to download the software from the Web.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
  4. Make sure that your operating system is selected, and then click Next .
  5. Scroll down the page, and then click Driver .
  6. Click Download , and then follow the on-screen instructions to save the software to your computer.
  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.
Follow these steps to reinstall the software with the CD that came with the printer.
NOTE:If you get any firewall messages during installation, click unblock or accept or the installation will fail.
  1. Insert the software CD into the CD drive of the computer. The software installer starts automatically.
    If the installer does not start automatically, click Start , click My Computer , and then double-click the CD drive.
  2. Follow the on-screen instructions to finish installing the software.

Step eight: Test the printer functionality

Follow these steps to test the printer.
  1. Press the Power switch to turn on the printer, if it is not already on.
  2. Print any document to make sure the printer works.
  3. Restart Windows Firewall and any third-party firewall programs in the same way you disabled them earlier in this document.
  4. Print a document again to make sure that the functions still work after restarting the firewalls.
    • If these steps resolved the issue , you do not need to continue troubleshooting.
    • If the printer does not work , continue with these steps to manually configure the ports to the appropriate IP address.
  5. On the Windows taskbar, click the Windows icon ( ), and then click Control Panel . The Control Panel opens in a new window.
  6. Under Hardware and Sound ( ), click Printer . The folder opens in a new window.
  7. Right-click the icon for the printer ( ), and then click Properties . The printer Properties dialog box opens.
  8. Click the Ports tab.
  9. In the list of ports, find the port with the checkmark ( ), click it, and then click Configure Port .
  10. Select Always print to this device, even if its IP address changes .
  11. In the Printer Name or IP Address text box, type the printer IP address that you established in Step four of this document.
  12. Click OK .
If you have tried all of the preceding steps in the order presented , and the issue is not resolved, try the following resource for more information.
HP Consumer Forums
See what other customers are saying at the HP forums .
If your HP printer connects to a wireless network, follow these steps.
  IMPORTANT: You must follow these solutions in the order presented to resolve the issue.

Step one: Keep the installation window open

Do not cancel the Install Wizard window.
Keep the Install Wizard window open with the 'Printer Not Found ' error message.
If you have already closed the installation window, use one of the following methods to reopen the window, depending on how you were installing the software when the issue occurred. This step is necessary for you to start the troubleshooting process.
Follow these steps if you used the printer software CD to install the software.
  1. Remove the software CD from the CD drive, and then close the CD drive.
  2. Open the CD drive, insert the software CD, and then close the CD drive. The software installer starts automatically.
  3. Follow the on-screen instructions to install the software. When the 'Printer Not Found ' error message opens, leave the installation screen open, and then continue to the next step.
Follow these steps if you tried to download and install the software from the HP Web site.
  1. Double-click the icon for the software file you downloaded.
  2. When the installation screen opens, click Install , and then follow the on-screen instructions to finish installing the software. When the 'Printer Not Found ' error message opens, leave the installation screen open, and then continue to the next step.

Step two: Get the SSID, the WEP key, and the WPA passphrase

Use the following steps to get the Service Set Identifier (SSID), the Wireless Encryption Protocol (WEP) key, or the WPA (Wi-Fi Protected Access) passphrase of the wireless access point (router).
NOTE:HP cannot set up or change the network SSID, the WEP key, or WPA passphrase. You must get this information from the access point (router) before you connect your printer to the infrastructure network.
  1. See the documentation provided with the router and make note of the router's IP address
    A numeric code that uniquely identifies a device, like a computer or a printer, on a network.
    .
    NOTE:The default access point IP address is often 192.168.0.1. However, it might not apply for your router particular router brand and model. Check the router's documentation for the exact IP address.
  2. Open a new web browser window, such as Internet Explorer, type the router IP address in the address bar, and then press Enter on your keyboard.
    Figure 29: Example IP address in browser address line
    Example IP address in browser address line
    The Embedded Web Server (EWS) of the router opens.
  3. Type the user name and password to access the router's EWS. You can find these in the documentation that came with the router.
  4. When the EWS opens, make note of the Network Name (SSID). The SSID is the name of your wireless network. Leave the EWS open so that you can access it in the next steps.
    NOTE:The SSID is often on the first page of the EWS.
  5. Make note of the WEP key or the WPA passphrase, which you can often find on a Security tab. If there is no Security tab, see the documentation that came with your router.
    NOTE:If more than one WEP key is in the list, make note of the first one (index 1).

Step three: Print a configuration report

Video of how to print a configuration page
The following video demonstrates how to print a configuration page.
NOTE:This video shows an HP LaserJet Pro CP1025nw Color printer, but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
The configuration report shows the product information and settings, including the network or wireless settings. Follow these steps to print a configuration report from the HP product.
  1. Make sure that the product is idle and the Ready light ( ) is on.
  2. Press and hold the Resume button ( ) for two to three seconds, and then release the button. The product prints a configuration report and a supplies status page.
    Figure 30: Example of a configuration report showing the IP address
    Image: Example of a configuration report showing the IP address.
  3. Set the configuration report aside to reference in the next steps. You can discard the supplies status page.

Step four: Connect to the wireless network

Use one of the following methods to connect to the wireless network. If your wireless router supports Wi-Fi Protected Setup (WPS), use Method one. If your wireless router does not support WiFi-Protected Setup (WPS), use Method two.
If your wireless router supports Wi-Fi Protected Setup (WPS), this is the simplest way to set up the printer on a wireless network.
  1. Press the WPS button on your wireless router.
  2. On the control panel, press and hold the Wireless button ( ) for two seconds. Release the button when the wireless light starts to blink.
  3. Wait up to two minutes while the printer establishes a network connection with the wireless router.
    NOTE:The product starts a timer that allows you about two minutes to press the WPS button on the wireless router.
  4. Press and hold the WPS button on the wireless router for several seconds. The product automatically finds the wireless network, and then configures the connection.
If your wireless router does not support WiFi-Protected Setup (WPS), you can use this method to set up the printer on a wireless network. Using a USB cable to transfer settings makes setting up a wireless connection easier. After the setup is complete, disconnect the USB cable.
  1. Insert the software CD into the CD drive.
  2. Follow the on-screen instructions. When prompted, select the Connect through a wireless network option.
  3. Connect the USB cable ( ) to the printer and the computer when prompted.
    CAUTION:Do not connect the USB cable until the installation program prompts you.
  4. When the installation is complete, print a Configuration Report to make sure that the printer has an SSID name. Follow these steps to print a configuration report:
    1. Make sure that the printer is idle and the Ready light ( ) is on.
    2. Load plain white paper into the paper tray.
    3. Press and hold the Resume button ( ) for two to three seconds, and then release the button. The printer prints a configuration report and a supplies status page.
  5. When the Configuration Report prints, disconnect the USB cable ( ) from the printer.
    Keep the Configuration Report for future reference.

Step five: Check the communication between the printer and the computer

Use the following steps to check the communication between the printer and the computer by accessing the Embedded Web Server (EWS).
First, get the configuration report you printed earlier.
  1. Open a new Web browser window or tab.
  2. In the address bar, type the product IP address given on the test page, and then press Enter on your keyboard.
    The EWS\Printer information page for the product opens and confirms that the product is communicating with the computer.
      If the message 'There is a problem with this website's security certificate ' appears in the Web browser when you try to open the embedded web server (EWS), or when you navigate within the EWS, click ' Continue to this website (not recommended) '.
      NOTE:Choosing ' Continue to this website (not recommended) ' will not harm your computer while you navigate within the EWS for your HP product. If you encounter this error outside of your HP product's EWS, your computer could be at risk.
      If the browser fails to open the EWS after you click ' Continue to this website (not recommended) ', refresh the browser window.
  3. Continue to the next step.
If the computer cannot communicate with the printer, skip to Step nine: Temporarily disable the firewall.

Step six: Search for the printer with the printer IP address

  1. In the Install Wizard window, select the Show Advanced Search Options checkbox.
  2. Type the product IP address, and then click Search .
    NOTE:You can find the product IP address listed on the test page that you printed earlier.
    • If the printer is found, continue the software installation. When the installation is complete, you can stop troubleshooting.
    • If the printer is not found, click Cancel to stop the software installation, and then continue to the next step.

Step seven: Disable startup programs and services

Follow these steps to disable any startup programs or services that start when you turn on the computer.
  1. On the Windows taskbar, click the Windows icon ( ).
  2. In the Start Search dialog box, type msconfig , and then press Enter .
    If the User Account Control window opens with the message 'Windows needs your permission to continue ,' click Continue to close the window.
  3. In the System Configuration window, click the Startup tab, and then click Disable All .
  4. Click the Services tab, click the Hide all Microsoft services checkbox, and then click Disable All .
  5. Click Apply , and then click OK .
  6. When prompted to restart the computer, click Restart later .

Step eight: Restart the network devices

Follow these steps to restart all the devices on the network.
These steps include turning off the computer. Consider bookmarking this page for ease of reference.
  1. Press the Power switch to turn off the printer.
  2. On the Windows taskbar, click the Windows icon ( ), click the Shut Down arrow ( ), and then click Shut Down .
  3. Turn on the wireless access point (router), if it is not already on.
  4. Press the Power switch to turn on the printer.
  5. Press the power button on the computer to turn it on.
  6. When the computer turns on, a System Configuration Utility message opens on the computer. Select the Do not show this message again check box, and then click OK .

Step nine: Temporarily disable the firewall

Firewalls from third-party firewall vendors, such as Symantec, McAfee, or ZoneAlarm, can prevent the HP software from successfully installing over a network connection. Follow these steps to temporarily turn off any third-party firewalls.
  1. Look in the lower-right corner of the computer (systems tray) to find the icon for the third-party software.
    NOTE:The appearance of the icon varies depending on the manufacturer of the software.
    Figure 31: Example of the systems tray on the computer
    Image of a systems tray.
  2. Right-click the icon for the third-party software, and then click Disable .
    The option to turn off the software might not be 'Disable '. Look for a similar menu option, such as Stop or Turn off .

Step ten: Uninstall the HP software

Even if the HP software installation failed, the printer software might have partially installed on the computer. Follow these steps to remove the HP software, and then continue to the next step to reinstall it.
  1. On the Windows taskbar, click the Windows icon ( ), click All Programs , click HP , point to the folder for the HP printer, and then click Uninstall .
    The software uninstaller opens in a new window.
  2. Follow the on-screen instructions to remove the software.
    CAUTION:If asked to remove shared files, click No . Other programs that use these files might not work if you delete the files.
  3. Disconnect the printer from the power source, and then restart the computer.

Step eleven: Reinstall the HP software

After you complete the previous steps, you can reinstall the printer software and drivers with one of the following methods:
  • Download from the Web : Click HP Software and Drivers to download the latest software from the HP website. The software available on the HP website is usually more current than the software on the CD.
  • Software CD : Insert the software CD that shipped with your HP printer into the computer, and then follow the on-screen instructions.

Step twelve: Restart and configure the firewall

NOTE:Consider bookmarking this page on your web browser so that you can reference it after you configure the firewall.
  1. Use the following list to resolve most firewall issues. For further information on firewall settings, contact the firewall vendor.
    • Regularly check for new firewall software versions and security threat updates.
    • If available, select the Medium security setting when connected to your network.
    • If available, select the Trusted zone setting when connected to your network.
    • Restore any custom firewall settings to their default settings.
    • Turn on firewall alert messages, and click Allow , Permit , or Unblock when alerts appear while installing HP software or while using your printer. If an alert includes a Remember this action or Create a rule for this option, select it.
    • Do not run more than one firewall at a time.
    • Use a manual IP address to improve the connection between the computer and your printer.
    If you are still experiencing connection issues, continue to the next step.
  2. Find the notification area
    Sometimes called the systems tray.
    in the lower right corner of your computer, near the clock.
    Figure 32: Examples of the notification area on the computer
    Image: Notification area.
    Image: Notification area.
  3. In the notification area, right-click the icon for the third-party software, and then click Enable . If you don't know the name of your firewall program, mouse over the icon until your firewall program name displays.
    NOTE:The option to turn on the software might not be 'Enable .' Look for a similar menu option, such as Start or Turn on .If those options are not available, open the firewall, and then click the option to restart it.
  4. Find your firewall in the following table, and then click the link for the steps to configure the firewall.
  5. When you have finished following the instructions for your firewall, return to this document to finish the steps.

Step thirteen: Re-enable startup programs and services

  1. On the Windows taskbar, click the Windows icon ( ).
  2. In the Start Search dialog box, type msconfig , and then press Enter .
    If the User Account Control window opens with the message 'Windows needs your permission to continue ,' click Continue to close the window.
  3. In the System Configuration window, click the Startup tab, and then select the check box next to each program that should run when you turn on the computer. If a program should not run when the computer is turned on, leave the check box clear.
    CAUTION:Do not disable any Microsoft services.
  4. If no changes should be made to startup programs or services, click the General tab, and then select the Normal Startup checkbox.
  5. Click Apply , and then click OK .
  6. When prompted to restart the computer, click Restart .
If you have tried all of the preceding steps in the order presented , and the issue is not resolved, try the following resources for more information.
HP's Wireless Printing Center
Visit HP's Wireless Printing Center (in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system.
HP Consumer Forums
See what other customers are saying at the HP forums .
Follow these steps for the Windows 7 operating system. Next, choose your connection type.
      A wired (Ethernet) network connection is a network connection where the printer is physically connected to the computers on a network with an Ethernet cable.
      Figure 33: Example of an Ethernet connection
      Image: Example of an Ethernet connection.
      A wireless connection is a network connection where the printer is not physically connected with a cable to the computers on the network.
      Figure 34: Example of a wireless connection
      Image: Example of a wireless connection.
      In a hybrid network, some devices are attached by Ethernet and others are attached by wireless.
      Figure 35: Example of a hybrid connection
      Image: Example of a hybrid network connection.
      NOTE:For install purposes, you can determine your connection type in a hybrid connection by checking how the printer is connected to the router.
If your HP printer connects to a network using a wired (Ethernet) connection, follow these steps.
  IMPORTANT: You must follow these solutions in the order presented to resolve the issue.

Step one: Check the Ethernet cable

Follow these steps to inspect the Ethernet cable.
  1. Locate the two link lights on the printer's Ethernet port on the rear of the printer.
    Figure 36: The two link lights on the printer's Ethernet port
    Image: The two link lights on the printer's Ethernet port
    1 - The green link light indicates printer connection.
    2 - The orange link light indicates network communication.
  2. Check the link lights on the Ethernet port where the cable connects.
    • If the cable is connected, the green link light should be steady and the orange activity light should be blinking. If the lights operate as expected , continue to the step to temporarily disable third-party firewalls.
    • If the lights do not operate as expected , continue with the following items in this step.
  3. Examine the network (Ethernet) cable attached to the rear of the printer to make sure that it is not a phone cable (Ethernet cables and phone cables look similar).
    Figure 37: Example of an Ethernet cable (do not use a phone cable)
    Image: Example of an Ethernet cable (do not use a phone cable)
  4. Make sure that the Ethernet cable is inserted into the Ethernet jack and not a phone jack. The correct jack is indicated by the Ethernet icon ( ).
  5. Disconnect the Ethernet cable from the rear of the printer, and then disconnect it from the router.
  6. Reconnect the Ethernet cable to the rear of the printer, and then plug the cable into another valid port on the back of the router.
  7. If the link lights are still not showing a connection, try plugging in another Ethernet cable.
    • If trying the new Ethernet cable resolved the issue , continue to the step to temporarily disable third-party firewalls.
    • If the new Ethernet cable did not resolve the issue , continue with the following steps.
NOTE:Make sure that the Ethernet cable is not connected to a router port designated for Internet access. Consult your router's documentation for more information.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.

Step two: Temporarily disable third-party firewalls

Firewalls from third-party firewall vendors, such as Symantec, McAfee, or ZoneAlarm, can prevent the HP software from successfully installing over a network connection. Follow these steps to temporarily disable any third-party firewalls.
  1. Make sure the Ethernet cable is disconnected from the router, modem, or gateway.
  2. Look in the lower-right corner of the computer (systems tray) to find the icon representing the third-party software.
    NOTE:The appearance of the icon varies depending on the manufacturer of the software.
    Figure 38: The systems tray on the computer
    Image: The Vista systems tray on the computer
  3. Right-click the icon for the third-party software, and then click Disable .
    NOTE:The option to disable the software might not be called "Disable ." Look for a similar menu option, such as Stop or Turn off .

Step three: Print a configuration report

Video of how to print a configuration page
The following video demonstrates how to print a configuration page.
NOTE:This video shows an HP LaserJet Pro CP1025nw Color printer, but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
The configuration report shows the product information and settings, including the network or wireless settings. Follow these steps to print a configuration report from the HP product.
  1. Make sure that the product is idle and the Ready light ( ) is on.
  2. Press and hold the Resume button ( ) for two to three seconds, and then release the button. The product prints a configuration report and a supplies status page.
    Figure 39: Example of a configuration report showing the IP address
    Image: Example of a configuration report showing the IP address.
  3. Set the configuration report aside to reference in the next steps. You can discard the supplies status page.

Step four: Open the Embedded Web Server

An Embedded Web Server is an interface, like a Web page, that allows you to view printer status information, change settings, and manage the printer from your computer. Follow these steps to open the EWS.
  1. Open a Web browser (for example, Internet Explorer or Firefox).
  2. In the browser's address line, type the IP address listed on the network configuration page that you printed in a previous step, and then press Enter . Type this value exactly as it displays on the network configuration page.
    Figure 40: Example IP address on the network configuration page
    Example IP address on the network configuration page
    Figure 41: Example IP address in browser address line
    Example IP address in browser address line

Step five: Assign the printer a static IP address

The Dynamic Host Configuration Protocol (DHCP) service provided by the router might change the Internet Protocol (IP) address to the HP product, which interferes with network installation. An IP address uniquely identifies the product on the network.
Follow these steps to assign an unchanging IP address to the product through the Embedded Web Server (EWS).
NOTE:An EWS is an interface, like a web page, that allows you to view product status information, change settings, and manage the product from your computer.
  1. Open a new web browser window.
  2. Type the URL for the Embedded Web Server as it appears on the test page in the address window of the web browser.
    NOTE:Make sure that you type the URL into the web browser address window. If you type it into a tool bar search box by mistake, the EWS will not open.
    Figure 42: Example of an IP address in a web browser address window
    Image: Example of an IP address in a web browser address window.
  3. Press Enter . The EWS opens.
  4. Click the Network , Wired (802.3) , or Wireless , and then click the IPv4 Configuration .
  5. Click Manual IP . The Manual IP Address box opens.
  6. In the Manual IP Address box, type an IP address with the same values in the first three sets of digits (octet values) as the product's current IP address (listed on the Network Configuration Page), and a higher value (between 150 and 254) in the fourth set of digits. This creates a static IP address on the same subnet, but outside the DHCP range.
    For example, if the product's original IP address is 192.168.0.1 , assign the static IP address to 192.168.0.200 .
    Figure 43: Example of an IP address with DHCP values shown
    Image: Example of an IP address with DHCP values shown.
    Figure 44: Example of a static IP address with DHCP values modified
    Image: Example of a static IP address with DHCP values modified.
    NOTE:Do not type the static IP address from the example. Enter a static IP address based on the IP address for your product.
  7. Enter the Subnet Mask (normally 255.255.255.0) and the Default Gateway settings as they appear on the Network Configuration Page.
  8. Click OK to save the new settings, and then click Exit or close the browser to exit the EWS.

Step six: Uninstall the HP software

Even if the HP software installation failed, the printer software might have partially installed on the computer. Follow these steps to remove the HP software, and then continue to the next step to reinstall it.
  1. On the Windows taskbar, click the Windows icon ( ), click All Programs , click HP , point to the folder for the HP printer, and then click Uninstall .
    The software uninstaller opens in a new window.
  2. Follow the on-screen instructions to remove the software.
    CAUTION:If asked to remove shared files, click No . Other programs that use these files might not work if you delete the files.
  3. Disconnect the printer from the power source, and then restart the computer.

Step seven: Reinstall the HP software

Use one of the following methods to install the software.
If you no longer have the software CD that shipped with the printer or want to install the most recent printer software, follow these steps to download the software from the Web.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
  4. Make sure that your operating system is selected, and then click Next .
  5. Scroll down the page, and then click Driver .
  6. Click Download , and then follow the on-screen instructions to save the software to your computer.
  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.
Follow these steps to reinstall the software with the CD that came with the printer.
NOTE:If you get any firewall messages during installation, click unblock or accept or the installation will fail.
  1. Insert the software CD into the CD drive of the computer. The software installer starts automatically.
    If the installer does not start automatically, click Start , click My Computer , and then double-click the CD drive.
  2. Follow the on-screen instructions to finish installing the software.

Step eight: Test the printer functionality

Follow these steps to test the printer.
  1. Press the Power switch to turn on the printer, if it is not already on.
  2. Print any document to make sure the printer works.
  3. Restart Windows Firewall and any third-party firewall programs in the same way you disabled them earlier in this document.
  4. Print a document again to make sure that the functions still work after restarting the firewalls.
    • If these steps resolved the issue , you do not need to continue troubleshooting.
    • If the printer does not work , continue with these steps to manually configure the ports to the appropriate IP address.
  5. On the Windows taskbar, click the Windows icon ( ), and then click Control Panel . The Control Panel opens in a new window.
  6. Under Hardware and Sound ( ), click View devices and printers . The folder opens in a new window.
  7. Right-click the icon for the printer ( ), and then click Properties . The printer Properties dialog box opens.
  8. Click the Ports tab.
  9. In the list of ports, find the port with the checkmark ( ), click it, and then click Configure Port .
  10. Select Always print to this device, even if its IP address changes .
  11. In the Printer Name or IP Address text box, type the printer IP address that you established in Step four of this document.
  12. Click OK .
If you have tried all of the preceding steps in the order presented , and the issue is not resolved, try the following resource for more information.
HP Consumer Forums
See what other customers are saying at the HP forums .
If your HP printer connects to a wireless network, follow these steps.
  IMPORTANT: You must follow these solutions in the order presented to resolve the issue.

Step one: Keep the installation window open

Do not cancel the Install Wizard window.
Keep the Install Wizard window open with the 'Printer Not Found ' error message.
If you have already closed the installation window, use one of the following methods to reopen the window, depending on how you were installing the software when the issue occurred. This step is necessary for you to start the troubleshooting process.
Follow these steps if you used the printer software CD to install the software.
  1. Remove the software CD from the CD drive, and then close the CD drive.
  2. Open the CD drive, insert the software CD, and then close the CD drive. The software installer starts automatically.
  3. Follow the on-screen instructions to install the software. When the 'Printer Not Found ' error message opens, leave the installation screen open, and then continue to the next step.
Follow these steps if you tried to download and install the software from the HP Web site.
  1. Double-click the icon for the software file you downloaded.
  2. When the installation screen opens, click Install , and then follow the on-screen instructions to finish installing the software. When the 'Printer Not Found ' error message opens, leave the installation screen open, and then continue to the next step.

Step two: Get the SSID, the WEP key, and the WPA passphrase

Use the following steps to get the Service Set Identifier (SSID), the Wireless Encryption Protocol (WEP) key, or the WPA (Wi-Fi Protected Access) passphrase of the wireless access point (router).
NOTE:HP cannot set up or change the network SSID, the WEP key, or WPA passphrase. You must get this information from the access point (router) before you connect your printer to the infrastructure network.
  1. See the documentation provided with the router and make note of the router's IP address
    A numeric code that uniquely identifies a device, like a computer or a printer, on a network.
    .
    NOTE:The default access point IP address is often 192.168.0.1. However, it might not apply for your router particular router brand and model. Check the router's documentation for the exact IP address.
  2. Open a new web browser window, such as Internet Explorer, type the router IP address in the address bar, and then press Enter on your keyboard.
    Figure 45: Example IP address in browser address line
    Example IP address in browser address line
    The Embedded Web Server (EWS) of the router opens.
  3. Type the user name and password to access the router's EWS. You can find these in the documentation that came with the router.
  4. When the EWS opens, make note of the Network Name (SSID). The SSID is the name of your wireless network. Leave the EWS open so that you can access it in the next steps.
    NOTE:The SSID is often on the first page of the EWS.
  5. Make note of the WEP key or the WPA passphrase, which you can often find on a Security tab. If there is no Security tab, see the documentation that came with your router.
    NOTE:If more than one WEP key is in the list, make note of the first one (index 1).

Step three: Print a configuration report

Video of how to print a configuration page
The following video demonstrates how to print a configuration page.
NOTE:This video shows an HP LaserJet Pro CP1025nw Color printer, but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
The configuration report shows the product information and settings, including the network or wireless settings. Follow these steps to print a configuration report from the HP product.
  1. Make sure that the product is idle and the Ready light ( ) is on.
  2. Press and hold the Resume button ( ) for two to three seconds, and then release the button. The product prints a configuration report and a supplies status page.
    Figure 46: Example of a configuration report showing the IP address
    Image: Example of a configuration report showing the IP address.
  3. Set the configuration report aside to reference in the next steps. You can discard the supplies status page.

Step four: Connect to the wireless network

Use one of the following methods to connect to the wireless network. If your wireless router supports Wi-Fi Protected Setup (WPS), use Method one. If your wireless router does not support WiFi-Protected Setup (WPS), use Method two.
If your wireless router supports Wi-Fi Protected Setup (WPS), this is the simplest way to set up the printer on a wireless network.
  1. Press the WPS button on your wireless router.
  2. On the control panel, press and hold the Wireless button ( ) for two seconds. Release the button when the wireless light starts to blink.
  3. Wait up to two minutes while the printer establishes a network connection with the wireless router.
    NOTE:The product starts a timer that allows you about two minutes to press the WPS button on the wireless router.
  4. Press and hold the WPS button on the wireless router for several seconds. The product automatically finds the wireless network, and then configures the connection.
If your wireless router does not support WiFi-Protected Setup (WPS), you can use this method to set up the printer on a wireless network. Using a USB cable to transfer settings makes setting up a wireless connection easier. After the setup is complete, disconnect the USB cable.
  1. Insert the software CD into the CD drive.
  2. Follow the on-screen instructions. When prompted, select the Connect through a wireless network option.
  3. Connect the USB cable ( ) to the printer and the computer when prompted.
    CAUTION:Do not connect the USB cable until the installation program prompts you.
  4. When the installation is complete, print a Configuration Report to make sure that the printer has an SSID name. Follow these steps to print a configuration report:
    1. Make sure that the printer is idle and the Ready light ( ) is on.
    2. Load plain white paper into the paper tray.
    3. Press and hold the Resume button ( ) for two to three seconds, and then release the button. The printer prints a configuration report and a supplies status page.
  5. When the Configuration Report prints, disconnect the USB cable ( ) from the printer.
    Keep the Configuration Report for future reference.

Step five: Check the communication between the printer and the computer

Use the following steps to check the communication between the printer and the computer by accessing the Embedded Web Server (EWS).
First, get the configuration report you printed earlier.
  1. Open a new Web browser window or tab.
  2. In the address bar, type the product IP address given on the test page, and then press Enter on your keyboard.
    The EWS\Printer information page for the product opens and confirms that the product is communicating with the computer.
      If the message 'There is a problem with this website's security certificate ' appears in the Web browser when you try to open the embedded web server (EWS), or when you navigate within the EWS, click ' Continue to this website (not recommended) '.
      NOTE:Choosing ' Continue to this website (not recommended) ' will not harm your computer while you navigate within the EWS for your HP product. If you encounter this error outside of your HP product's EWS, your computer could be at risk.
      If the browser fails to open the EWS after you click ' Continue to this website (not recommended) ', refresh the browser window.
  3. Continue to the next step.
If the computer cannot communicate with the printer, review Step nine: Temporarily disable the firewall .

Step six: Search for the printer with the printer IP address

  1. In the Install Wizard window, select the Show Advanced Search Options checkbox.
  2. Type the product IP address, and then click Search .
    NOTE:You can find the product IP address listed on the test page that you printed earlier.
    • If the printer is found, continue the software installation. When the installation is complete, you can stop troubleshooting.
    • If the printer is not found, click Cancel to stop the software installation, and then continue to the next step.

Step seven: Disable startup programs and services

Follow these steps to disable any startup programs or services that start when you turn on the computer.
  1. On the Windows taskbar, click the Windows icon ( ).
  2. In the Search programs and files dialog box, type msconfig , and then press Enter .
    If the User Account Control window opens with the message 'Windows needs your permission to continue ,' click Continue to close the window.
  3. In the System Configuration window, click the Startup tab, and then click Disable All .
  4. Click the Services tab, click the Hide all Microsoft services checkbox, and then click Disable All .
  5. Click Apply , and then click OK .
  6. When prompted to restart the computer, click Restart later .

Step eight: Restart the network devices

Follow these steps to restart all the devices on the network.
These steps include turning off the computer. Consider bookmarking this page for ease of reference.
  1. Press the Power switch to turn off the printer.
  2. On the Windows taskbar, click the Windows icon ( ), and then click Shut Down .
  3. Turn on the wireless access point (router).
  4. Press the Power switch to turn on the printer.
  5. Press the power button on the computer to turn it on.
  6. When the computer turns on, a System Configuration Utility message opens on the computer. Select the Do not show this message again check box, and then click OK .

Step nine: Temporarily disable the firewall

Firewalls from third-party firewall vendors, such as Symantec, McAfee, or ZoneAlarm, can prevent the HP software from successfully installing over a network connection. Follow these steps to temporarily turn off any third-party firewalls.
  1. Look in the lower-right corner of the computer (systems tray) to find the icon for the third-party software.
    NOTE:The appearance of the icon varies depending on the manufacturer of the software.
    Figure 47: Example of the systems tray on the computer
    Image of a systems tray.
  2. Right-click the icon for the third-party software, and then click Disable .
    The option to turn off the software might not be 'Disable '. Look for a similar menu option, such as Stop or Turn off .

Step ten: Uninstall the HP software

Even if the HP software installation failed, the printer software might have partially installed on the computer. Follow these steps to remove the HP software, and then continue to the next step to reinstall it.
  1. On the Windows taskbar, click the Windows icon ( ), click All Programs , click HP , point to the folder for the HP printer, and then click Uninstall .
    The software uninstaller opens in a new window.
  2. Follow the on-screen instructions to remove the software.
    CAUTION:If asked to remove shared files, click No . Other programs that use these files might not work if you delete the files.
  3. Disconnect the printer from the power source, and then restart the computer.

Step eleven: Reinstall the HP software

After you complete the previous steps, you can reinstall the printer software and drivers with one of the following methods:
  • Download from the Web : Click HP Software and Drivers to download the latest software from the HP website. The software available on the HP website is usually more current than the software on the CD.
  • Software CD : Insert the software CD that shipped with your HP printer into the computer, and then follow the on-screen instructions.

Step twelve: Restart and configure the firewall

NOTE:Consider bookmarking this page on your web browser so that you can reference it after you configure the firewall.
  1. Use the following list to resolve most firewall issues. For further information on firewall settings, contact the firewall vendor.
    • Regularly check for new firewall software versions and security threat updates.
    • If available, select the Medium security setting when connected to your network.
    • If available, select the Trusted zone setting when connected to your network.
    • Restore any custom firewall settings to their default settings.
    • Turn on firewall alert messages, and click Allow , Permit , or Unblock when alerts appear while installing HP software or while using your printer. If an alert includes a Remember this action or Create a rule for this option, select it.
    • Do not run more than one firewall at a time.
    • Use a manual IP address to improve the connection between the computer and your printer.
    If you are still experiencing connection issues, continue to the next step.
  2. Find the notification area
    Sometimes called the systems tray.
    in the lower right corner of your computer, near the clock.
    Figure 48: Examples of the notification area on the computer
    Image: Notification area.
    Image: Notification area.
  3. In the notification area, right-click the icon for the third-party software, and then click Enable . If you don't know the name of your firewall program, mouse over the icon until your firewall program name displays.
    NOTE:The option to turn on the software might not be 'Enable .' Look for a similar menu option, such as Start or Turn on .If those options are not available, open the firewall, and then click the option to restart it.
  4. Find your firewall in the following table, and then click the link for the steps to configure the firewall.
  5. When you have finished following the instructions for your firewall, return to this document to finish the steps.

Step thirteen: Re-enable startup programs and services

  1. On the Windows taskbar, click the Windows icon ( ).
  2. In the Search programs and files dialog box, type msconfig , and then press Enter .
    If the User Account Control window opens with the message 'Windows needs your permission to continue ,' click Continue to close the window.
  3. In the System Configuration window, click the Startup tab, and then select the check box next to each program that should run when you turn on the computer. If a program should not run when the computer is turned on, leave the check box clear.
    CAUTION:Do not disable any Microsoft services.
  4. If no changes should be made to startup programs or services, click the General tab, and then select the Normal Startup checkbox.
  5. Click Apply , and then click OK .
  6. When prompted to restart the computer, click Restart .
If you have tried all of the preceding steps in the order presented , and the issue is not resolved, try the following resources for more information.
HP's Wireless Printing Center
Visit HP's Wireless Printing Center (in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system.
HP Consumer Forums
See what other customers are saying at the HP forums .
Follow these steps for the Windows 8 operating system. Next, choose your connection type.
NOTE:If you are not using the latest version of Windows 8, the information in this document might not match. You can get the latest version from the Microsoft Store.
      A wired (Ethernet) network connection is a network connection where the printer is physically connected to the computers on a network with an Ethernet cable.
      Figure 49: Example of an Ethernet connection
      Image: Example of an Ethernet connection.
      A wireless connection is a network connection where the printer is not physically connected with a cable to the computers on the network.
      Figure 50: Example of a wireless connection
      Image: Example of a wireless connection.
      In a hybrid network, some devices are attached by Ethernet and others are attached by wireless.
      Figure 51: Example of a hybrid connection
      Image: Example of a hybrid network connection.
      NOTE:For install purposes, you can determine your connection type in a hybrid connection by checking how the printer is connected to the router.
If your HP printer connects to a network using a wired (Ethernet) connection, follow these steps.
Important : You must follow these solutions in the order presented to resolve the issue.
NOTE:Microsoft designed the Windows 8 interface for use with touchscreen monitors. In some areas of this document, the instructions direct you to "click" an element on the screen. In Windows 8, users with touchscreens can also tap those elements to perform the task.

Solution one: Download, install, and then run an HP tool to resolve the issue automatically

Try the automated tool to help identify and fix common problems when installing or using HP printers on your home network.
Image: Print and Scan Doctor iconHP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: HP Print and Scan Doctor .

HP recommends that you download and install the Print and Scan Doctor any time you need to troubleshoot a problem with your HP product.
Following are some common problems that the Print and Scan Doctor can resolve easily:

  • 'Printer is Offline ' or print jobs stuck in the print queue
  • Missing or corrupt drivers
  • Connectivity issues
  • Firewall issues
  • Scan error messages
  • Copy or scan mechanism issues (not available for all printers)
  • Carriage stalls or carriage jams (not available for all printers)
  • Ink and print quality issues (not available for all printers)
The Print and Scan Doctor diagnoses and helps resolve common printing, scanning, and connectivity problems, including:
  • Connectivity :
    • USB: Verifies that the USB connection from your computer to the HP product is working correctly.
    • Network: Verifies that the network connection between your computer and your network is working correctly.
  • Device Status Test : Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
  • Driver Check : Checks for missing or corrupt driver files.
  • Device Manager : Checks for problems in Device Manager that would prevent printing.
  • Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
  • Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
  • Port Match : Checks the port settings for the HP product.
  • Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.
  • Ink Issues : Checks the cartridges and ink levels for issues that affect print quality.
  • Print Settings : Checks and adjusts the print quality settings.
  • Test Print : Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
  • Scan Tests : Checks the scan mechanism, drivers, and registry entries.
You can also click the Printer menu to find the additional features such as cleaning printheads, aligning printheads, checking ink levels, and viewing advanced printer data for your selected printer.
Step one: Download and install the automated tool
Follow these steps to download and install the automated tool.
NOTE:The HP Print and Scan Doctor might not be available for all HP products, particularly older products. It is available for most products, however, and in most languages. This tool is available only for Windows operating systems. The tool is not available for Mac OS X operating systems.
  1. Make sure your computer meets the system requirements, and then click Download .
  2. When the Security Warning dialog box opens, choose one of the following methods to download the utility.
      1. In the Security Warning dialog box, click Run .
      2. When the Download Complete dialog box opens, click Run , and then click Run again on the Security Warning dialog box.
      1. In the Security Warning dialog box, click Save .
      2. When the Save As window opens, browse to your Desktop, and then click Save .
      3. When the download is complete, browse to where you saved the file, and then double-click the file to run the utility.
  3. The Print and Scan Doctor opens, searches for installed printers, and then displays the list.
    Figure 52: Example tool with list of HP products installed
    Graphic: HP Print and Scan Doctor
Step two: Run the automated tool
Follow these steps to run the automated tool.
IMPORTANT : The HP Print and Scan Doctor helps resolve many of the most common printer networking issues. Please note, however, that this is a troubleshooting tool only and is not designed to resolve all networking issues.
  1. Press the Power button ( ) to turn on the printer, if it is not already on.
  2. From the Product column in the Print and Scan Doctor, select your printer, and then click Next .
      If your printer is not in the list, turn it off and back on, and then click Retry . If your printer is still not in the list, click Connect .
  3. The Print and Scan Doctor checks the printer's network connection.
    • If the tool finds your printer and it is connected, you can select Fix Printing or Fix Scanning to resolve any other issues.
    • If the tool cannot find your printer or says that it is disconnected, continue to the next step.
  4. When prompted, select the method that you want to use to connect your printer to the network.
    The tool provides helpful information you might need to set up your networked printer, including network security information and the computer's current network information.
  5. Follow the on-screen instructions to troubleshoot any network issues and connect your printer to the network.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Manually resolve the issue

Follow these steps to manually resolve the issue.
Step one: Check the connection
Follow these steps to inspect the printer's Ethernet cable and check the network connection.
  1. Locate the two link lights on the printer's Ethernet port on the rear of the printer.
    Figure 53: The two link lights on the printer's Ethernet port
    Image: The two link lights on the printer's Ethernet port
    1 - The green link light indicates printer connection.
    2 - The orange link light indicates network communication.
  2. Check the link lights on the Ethernet port where the cable connects.
    • If the cable is connected, the green link light should be steady and the orange activity light should blink. If the lights operate as expected , skip to the step to temporarily disable the firewalls.
    • If the lights do not operate as expected , continue these steps.
  3. Examine the Ethernet cable attached to the rear of the printer to make sure that it is not a phone cable (Ethernet cables and phone cables look similar).
    Figure 54: Example of an Ethernet cable (do not use a phone cable)
    Image: Example of an Ethernet cable (do not use a phone cable)
  4. Make sure that the Ethernet cable is inserted into the Ethernet jack and not a phone jack. The correct jack is indicated by the Ethernet icon ( ).
  5. Disconnect the Ethernet cable from the rear of the printer, and then disconnect it from the router.
  6. Reconnect the Ethernet cable to the rear of the printer, and then plug the cable into another valid port on the back of the router. Make sure that the cable is not connected to a router port designated for Internet access.
  7. If the link lights are still not showing a connection, try plugging in another Ethernet cable.
  8. In the 'Unable to Find the Printer ' installation window, click Search .
  • If you can complete the software installation after checking the Ethernet cable and the link lights, you can stop troubleshooting.
  • If you cannot complete the software installation after checking the Ethernet cable and the link lights, continue to the next step.
Step two: Reset any connected devices
Follow these steps to reset the printer and any other devices that the printer connects to, such as a router. Then, try to search for the printer again.
Important : Follow these steps in the order presented .
  1. Press the Power button to turn off the printer.
  2. Turn off the router and any other network devices.
  3. Wait for the router lights to turn off.
  4. Turn on the router and any other network devices.
    NOTE:Wait for the router and other network devices to completely turn back on.
  5. Press the Power button to turn on the printer.
  6. In the 'Unable to Find the Printer ' installation window, click Search .
  • If restarting the network devices did not resolve the issue and the link lights on the port are not on , there might be a problem with the printer or network hardware. Do not continue with the steps in this document. Contact HP support or contact your router manufacturer.
  • If restarting the network devices resolved the issue and you can complete the software installation , you no longer need to continue troubleshooting.
  • If restarting the network devices resolved the issue but you cannot complete the software installation , continue to the next step.
Step three: Temporarily disable third-party firewalls
Firewalls from third-party firewall vendors, such as Symantec, McAfee, or ZoneAlarm, can prevent the HP software from successfully installing over a network connection. Follow these steps to temporarily disable any third-party firewalls.
Important : Leaving the network connected to the Internet while the firewall is disabled exposes your computer to outside access. Make sure that your Windows firewall is turned on or disconnect the computer from the Internet.
  1. On the Desktop, look in the lower-right corner of the computer (systems tray) to find the icon representing the third-party software.
    NOTE:The appearance of the icon varies depending on the manufacturer of the software.
    Figure 55: Example of the systems tray on the computer
    Image of a systems tray.
  2. Right-click or touch and hold the icon for the third-party software, and then click or tap Disable .
    NOTE:The option to disable the software might not be called "Disable ." Look for a similar menu option, such as Stop or Turn off .
NOTE:Make sure that the Ethernet cable is not connected to a router port designated for Internet access. Consult your router's documentation for more information.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.
Step four: Print a configuration report
Video of how to print a configuration page
The following video demonstrates how to print a configuration page.
NOTE:This video shows an HP LaserJet Pro CP1025nw Color printer, but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
The configuration report shows the product information and settings, including the network or wireless settings. Follow these steps to print a configuration report from the HP product.
  1. Make sure that the product is idle and the Ready light ( ) is on.
  2. Press and hold the Resume button ( ) for two to three seconds, and then release the button. The product prints a configuration report and a supplies status page.
    Figure 56: Example of a configuration report showing the IP address
    Image: Example of a configuration report showing the IP address.
  3. Set the configuration report aside to reference in the next steps. You can discard the supplies status page.
Step five: Open the Embedded Web Server
Follow these steps to open the EWS
An Embedded Web Server (EWS) is an interface, like a web page, that allows you to view printer status information, change settings, and manage the printer from your computer.
.
  1. From the Desktop, open a web browser (for example, Internet Explorer or Firefox).
  2. Find the printer's IP address on the test page that you printed in the previous step. The IP address is listed in the TCP/IP (IPv4 or IPv6) field on the page.
  3. Type the IP address in the browser's address line exactly as it displays on the test page, and then press Enter on the computer keyboard. The EWS opens.
    Figure 57: Example of an IP address in the browser
    Image: Example of an IP address in the browser
Step six: Assign the printer a static IP address
The Dynamic Host Configuration Protocol (DHCP) service provided by the router might change the Internet Protocol (IP) address to the HP printer, which interferes with network installation. An IP address uniquely identifies the printer on the network.
Follow these steps to assign an unchanging IP address to the printer through the Embedded Web Server (EWS).
  1. In the EWS, click or tap Wired (802.3) , and then click or tap the IPv4 Configuration .
  2. Click or tap Manual IP . The Manual IP Address box opens.
  3. In the Manual IP Address box, type an IP address with the same values in the first three sets of digits (octet values) as the printer's IP address (listed on the network summary page), and a higher value (between 150 and 254) in the fourth set of digits. This creates a static IP address on the same subnet, but outside the DHCP range.
    For example, if the printer's original IP address is 192.168.0.1 , assign the static IP address to 192.168.0.200 .
    Figure 58: Example of an IP address with the original DHCP values
    Image: Example of an IP address with the original DHCP values
    Figure 59: Example of a static IP address with the DHCP values modified
    Image: Example of a static IP address with DHCP values modified
    NOTE:Do not type the static IP address from the example. Enter a static IP address based on the IP address for your printer.
  4. Enter the Subnet Mask (normally 255.255.255.0) and the Default Gateway settings as they appear on the network summary page.
    Figure 60: Examples of the Subnet Mask and Default Gateway settings
    Image: Examples of the Subnet Mask and Default Gateway settings
Step seven: Uninstall the HP software
Even if the HP software installation failed, the printer software might have partially installed on the computer. Follow these steps to remove the HP software, and then continue to the next step to reinstall it.
  1. Right-click the Start button ( ) in the lower left corner of the screen, and then click Programs and Features .
  2. Right-click your HP printer's name, and then click Uninstall . Follow the on-screen instructions to uninstall the software.
    NOTE:If you do not see any HP software in the list, there is no software to remove from your computer.
  3. Repeat the preceding step to remove other HP printer software titles.
  4. Restart the computer before starting to reinstall the driver.
CAUTION:If asked to remove shared files, click No . Other programs that use these files might not work if you delete the files.
Step eight: Decide whether to reinstall with HP Smart Install, the HP printer's software CD, or by downloading the software
The following information might help you decide which installation method to use.
HP Smart InstallCDDownload
For a new printerHP Smart Install is the quickest and easiest way to install the driver and software using the USB cable.CD installation is also a quick and easy method, but might not have the latest driver and software available, even for a newer product. Downloading the driver and software for free from the HP website takes more time than using HP Smart Install or the CD, but provides the most up to date software.
For an older printerHP Smart Install provides the best results for an older printer.

HP Smart Install is the recommended installation method.
The CD installation might not work if you are installing the printer on a computer running a newer operating system that released AFTER the printer released.Downloading provides good results for an older printer.

Downloading takes more time than the other installation methods. However, this method can help avoid installation issues.
About the softwareThe printer memory stores the driver and software.The CD is only current to the date of the printer release.The HP website has the most current driver and software available for your printer. HP often updates drivers and software AFTER the printer released.
Step nine: Reinstall the HP software
Use one of the following methods to install the software.
  1. Press the Power button or switch to turn off the printer, if it is not already off.
  2. Disconnect the USB cable from both the printer and the computer, if you already connected it.
  3. Press the Power button or switch to turn on the printer.
  4. Reconnect the USB cable to the printer and to the computer.
  5. Follow the on-screen instructions to install the HP Smart Install software.
  6. When the program prompts you to select a connection type, select the USB cable option.
  7. Follow the on-screen instructions to finish installing the software.
Follow these steps to reinstall the software with the CD that came with the printer.
During the installation, the Basic Device Software is required to enable full printer functionality. HP also includes valuable software to help you get the most out of your printer.
Follow these steps to install the software with the CD.
  1. Disconnect the USB cable from both the printer and the computer (if you already connected it).
    NOTE:If you previously connected the USB cable, right-click the Start button ( ) in the lower left corner of the screen, click Control Panel , click View devices and printers , and then delete any icons for your printer ( ) that are listed.
  2. Turn on the printer.
  3. Insert the CD into the CD drive of the computer, and then wait for the software installer to start.
    NOTE:If the CD does not automatically start the installer, right-click the Start button ( ) in the lower left corner of the screen, click File Explorer , click This PC , and then double-click the CD or DVD drive.
  4. In the installation window, click Go Online or No thanks, I prefer the basic CD installation .
  5. Follow the on-screen instructions to complete the installation.
    NOTE:During the installation, you might be prompted to set up the printer hardware. If you have already set up the printer hardware, you can click Next to bypass any hardware setup steps.
If you no longer have the software CD that shipped with the printer or want to install the most recent printer software, follow these steps to download the software from the HP website.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
  4. Make sure that your operating system is selected, and then click Next .
  5. Scroll down the page, and then click Driver .
  6. Click Download , and then follow the on-screen instructions to save the software to your computer.
  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.
Step ten: Test the printer functionality
  1. Press the Power button to turn on the printer, if it is not already on.
  2. Print any document to make sure that the printer works.
  3. Restart any third-party firewall programs in the same way you disabled them earlier in this document.
  4. Print a document again to make sure that the printer works after you restart the firewalls.
    • If these steps resolved the issue , you can stop troubleshooting.
    • If the printer does not work , continue with these steps to manually configure the ports to the appropriate IP address.
Step eleven: Reconfigure the port
  1. Right-click the Start button ( ) in the lower left corner of the screen, click Control Panel , and then click View devices and printers .
  2. Right-click the printer icon ( ), and then click Printer Properties . The Printer Properties dialog box opens.
  3. Click the Ports tab.
  4. In the list of ports, find the port with the checkmark ( ), and then click Configure Port .
  5. Select Always print to this device, even if the IP address changes .
  6. In the Printer Name or IP Address text box, type the printer IP address that you established earlier in this document.
  7. Click OK .
If you have tried all of the preceding steps in the order presented , and the issue is not resolved, try the following resource for more information.
HP Consumer Forums
See what other customers are saying at the HP forums .
If your HP printer connects to a wireless network, follow these steps to resolve the issue.
Important : You must follow these solutions in the order presented to resolve the issue.
NOTE:Microsoft designed the Windows 8 interface for use with touchscreen monitors. In some areas of this document, the instructions direct you to "click" an element on the screen. In Windows 8, users with touchscreens can also tap those elements to perform the task.
Try the automated tool to help identify and fix common problems when installing or using HP printers on your home network.
Image: Print and Scan Doctor iconHP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: HP Print and Scan Doctor .

HP recommends that you download and install the Print and Scan Doctor any time you need to troubleshoot a problem with your HP product.
Following are some common problems that the Print and Scan Doctor can resolve easily:

  • 'Printer is Offline ' or print jobs stuck in the print queue
  • Missing or corrupt drivers
  • Connectivity issues
  • Firewall issues
  • Scan error messages
  • Copy or scan mechanism issues (not available for all printers)
  • Carriage stalls or carriage jams (not available for all printers)
  • Ink and print quality issues (not available for all printers)
The Print and Scan Doctor diagnoses and helps resolve common printing, scanning, and connectivity problems, including:
  • Connectivity :
    • USB: Verifies that the USB connection from your computer to the HP product is working correctly.
    • Network: Verifies that the network connection between your computer and your network is working correctly.
  • Device Status Test : Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
  • Driver Check : Checks for missing or corrupt driver files.
  • Device Manager : Checks for problems in Device Manager that would prevent printing.
  • Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
  • Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
  • Port Match : Checks the port settings for the HP product.
  • Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.
  • Ink Issues : Checks the cartridges and ink levels for issues that affect print quality.
  • Print Settings : Checks and adjusts the print quality settings.
  • Test Print : Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
  • Scan Tests : Checks the scan mechanism, drivers, and registry entries.
You can also click the Printer menu to find the additional features such as cleaning printheads, aligning printheads, checking ink levels, and viewing advanced printer data for your selected printer.
Step one: Download and install the automated tool
Follow these steps to download and install the automated tool.
NOTE:The HP Print and Scan Doctor might not be available for all HP products, particularly older products. It is available for most products, however, and in most languages. This tool is available only for Windows operating systems. The tool is not available for Mac OS X operating systems.
  1. Make sure your computer meets the system requirements, and then click Download .
  2. When the Security Warning dialog box opens, choose one of the following methods to download the utility.
      1. In the Security Warning dialog box, click Run .
      2. When the Download Complete dialog box opens, click Run , and then click Run again on the Security Warning dialog box.
      1. In the Security Warning dialog box, click Save .
      2. When the Save As window opens, browse to your Desktop, and then click Save .
      3. When the download is complete, browse to where you saved the file, and then double-click the file to run the utility.
  3. The Print and Scan Doctor opens, searches for installed printers, and then displays the list.
    Figure 61: Example tool with list of HP products installed
    Graphic: HP Print and Scan Doctor
Step two: Run the automated tool
Follow these steps to run the automated tool.
  1. Press the Power button to turn on the product, if it is not already on.
  2. From the Product column in the Print and Scan Doctor, select your HP product.
    If your product is not in the list, turn it off and back on, and then click Retry .
  3. Click Next . The Print and Scan Doctor checks the connection for your product and, if the connection fails, it offers options to help.
  4. Depending on your issue, click Fix Printing or Fix Scanning to start diagnosing the cause of the issue.
Follow these steps to manually resolve the issue.
Step one: Keep the installation window open
Do not cancel the Install Wizard window.
Keep the Install Wizard window open with the 'Printer Not Found ' error message.
If you have already closed the installation window, use one of the following methods to reopen the window, depending on how you were installing the software when the issue occurred. This step is necessary for you to start the troubleshooting process.
Follow these steps if you used the printer software CD to install the software.
  1. Remove the software CD from the CD drive, and then close the CD drive.
  2. Open the CD drive, insert the software CD, and then close the CD drive. The software installer starts automatically.
  3. Follow the on-screen instructions to install the software. When the 'Printer Not Found ' error message opens, leave the installation screen open, and then continue to the next step.
Follow these steps if you tried to download and install the software from the HP website.
  1. Double-click the icon for the software file you downloaded.
  2. When the installation screen opens, click Install , and then follow the on-screen instructions to finish installing the software. When the 'Printer Not Found ' error message opens, leave the installation screen open, and then continue to the next step.
Step two: Get the router's SSID, the WEP key, or the WPA passphrase
Use the following steps to get the Service Set Identifier (SSID), the Wireless Encryption Protocol (WEP) key, or the Wi-Fi Protected Access (WPA) passphrase of the wireless access point (router).
NOTE:HP cannot set up or change the network SSID, the WEP key, or WPA passphrase. You must get this information from the access point (router) before you connect your printer to the infrastructure network.
  1. See the documentation provided with the router and make note of the router's IP address
    A numeric code that uniquely identifies a device, like a computer or a printer, on a network.
    .
    NOTE:The default access point IP address is often 192.168.0.1. However, it might not apply for your router particular router brand and model. Check the router's documentation for the exact IP address.
  2. Open a new web browser window, such as Internet Explorer, type the router IP address in the address bar, and then press Enter on your keyboard.
    Figure 62: Example IP address in browser address line
    Example IP address in browser address line
    The Embedded Web Server (EWS) of the router opens.
  3. Type the user name and password to access the router's EWS. You can find these in the documentation that came with the router.
  4. When the EWS opens, make note of the Network Name (SSID). The SSID is the name of your wireless network. Leave the EWS open so that you can access it in the next steps.
    NOTE:The SSID is often on the first page of the EWS.
  5. Make note of the WEP key or the WPA passphrase, which you can often find on a Security tab. If there is no Security tab, see the documentation that came with your router.
    NOTE:If more than one WEP key is in the list, make note of the first one (index 1).
Step three: Print a configuration report
Video of how to print a configuration page
The following video demonstrates how to print a configuration page.
NOTE:This video shows an HP LaserJet Pro CP1025nw Color printer, but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
The configuration report shows the product information and settings, including the network or wireless settings. Follow these steps to print a configuration report from the HP product.
  1. Make sure that the product is idle and the Ready light ( ) is on.
  2. Press and hold the Resume button ( ) for two to three seconds, and then release the button. The product prints a configuration report and a supplies status page.
    Figure 63: Example of a configuration report showing the IP address
    Image: Example of a configuration report showing the IP address.
  3. Set the configuration report aside to reference in the next steps. You can discard the supplies status page.
Step four: Connect to the wireless network
Use one of the following methods to connect to the wireless network. If your wireless router supports Wi-Fi Protected Setup (WPS), use Method one. If your wireless router does not support WiFi-Protected Setup (WPS), use Method two.
If your wireless router supports Wi-Fi Protected Setup (WPS), this is the simplest way to set up the printer on a wireless network.
  1. Press the WPS button on your wireless router.
  2. On the printer's control panel, press and hold the Wireless button ( ) for two seconds. Release the button when the wireless light starts to blink.
  3. Wait up to two minutes while the printer establishes a network connection with the wireless router.
    NOTE:The printer starts a timer that allows you about two minutes to press the WPS button on the wireless router.
  4. Press and hold the WPS button on the wireless router for several seconds. The printer automatically finds the wireless network, and then configures the connection.
If your wireless router does not support WiFi-Protected Setup (WPS), you can use this method to set up the printer on a wireless network. Using a USB cable to transfer settings makes setting up a wireless connection easier. After the setup is complete, disconnect the USB cable.
  1. Insert the software CD into the CD drive.
  2. Follow the on-screen instructions. When prompted, select the Connect through a wireless network option.
  3. Connect the USB cable ( ) to the printer and the computer when prompted.
    CAUTION:Do not connect the USB cable until the installation program prompts you.
  4. When the installation is complete, print a configuration report to make sure that the printer has an SSID name. Follow these steps to print a configuration report:
    1. Make sure that the printer is idle and the Ready light ( ) is on.
    2. Load plain white paper into the paper tray.
    3. Press and hold the Resume button ( ) for two to three seconds, and then release the button. The printer prints a configuration report and a supplies status page.
  5. When the configuration report prints, disconnect the USB cable ( ) from the printer.
    Keep the Configuration Report for future reference.
Step five: Check the communication between the printer and the computer
Use the following steps to check the communication between the printer and the computer by accessing the Embedded Web Server (EWS).
First, get the configuration report you printed earlier.
  1. Open a new Web browser window or tab.
  2. In the address bar, type the product IP address given on the test page, and then press Enter on your keyboard.
    The EWS\Printer information page for the product opens and confirms that the product is communicating with the computer.
      If the message 'There is a problem with this website's security certificate ' appears in the Web browser when you try to open the embedded web server (EWS), or when you navigate within the EWS, click ' Continue to this website (not recommended) '.
      NOTE:Choosing ' Continue to this website (not recommended) ' will not harm your computer while you navigate within the EWS for your HP product. If you encounter this error outside of your HP product's EWS, your computer could be at risk.
      If the browser fails to open the EWS after you click ' Continue to this website (not recommended) ', refresh the browser window.
  3. Continue to the next step.
If the computer cannot communicate with the printer, skip to the step to temporarily disable the firewall .
Step six: Search for the printer with the printer IP address
Follow these steps to search for the printer with the printer IP address.
  1. In the Install Wizard window, select the Show Advanced Search Options checkbox.
  2. Type the product IP address, and then click Search .
    NOTE:You can find the product IP address listed on the test page that you printed earlier.
    • If the printer is found, continue the software installation. When the installation is complete, you can stop troubleshooting.
    • If the printer is not found, click Cancel to stop the software installation, and then continue to the next step.
Step seven: Disable startup programs and services
When the computer is on, a software group called the Terminate and Stay Resident (TSR) programs automatically loads. These programs activate computer utilities such as the antivirus software, but are not required for the computer to function. Occasionally, TSRs prevent the product software from loading so that the software does not install correctly. The MSCONFIG utility prevents TSR programs and services from starting.
  1. Right-click the Start button ( ) in the lower left corner of the screen, click Run , type msconfig , and then click OK .
    If the User Account Control window opens with the message Windows needs your permission to continue , click Continue to close the window.
  2. In the System Configuration window, click the option button beside Selective Startup , and then click the box next to Load startup items to remove the checkmark.
  3. Click the Services tab, click the Hide all Microsoft services checkbox, and then click Disable All .
  4. Click Apply , and then click OK .
  5. When prompted to restart the computer, click Restart .
Step eight: Restart the network devices
Follow these steps to restart the network devices.
NOTE:Some of the following steps require you to restart the computer. Consider bookmarking this page on your Web browser, so that you can reference it after restarting the computer.
Important : You must follow these steps in the order presented .
  1. Move the mouse cursor or touch and hold the top-right or bottom-right of the screen to activate the Charms Bar.
  2. Click Settings .
  3. Click Power .
  4. Hold the Shift key down, and then click or tap Shut down .
    NOTE:When you hold the Shift key down while clicking Shut down , it causes the computer to fully shut down, which clears network settings from the computer.
  5. Turn off any routers and network devices.
  6. Press the Power button to turn off the printer.
    NOTE:If the printer does not turn off, disconnect the power cord from the rear of the printer, and then wait for the printer to completely turn off.
  7. Turn on any routers and any other network devices. Wait for them to completely turn back on.
  8. Turn on the computer.
  9. Reconnect the printer power cord, if necessary, and then press the Power button to turn on the printer.
Step nine: Temporarily disable the firewall
Firewalls from third-party firewall vendors, such as Symantec, McAfee, or ZoneAlarm, can prevent the HP software from successfully installing over a network connection. Follow these steps to temporarily disable any third-party firewalls.
Important : Leaving the network connected to the Internet while the firewall is disabled exposes your computer to outside access. Make sure that your Windows firewall is turned on or disconnect the computer from the Internet.
  1. On the Desktop, look in the lower-right corner of the computer (systems tray) to find the icon representing the third-party software.
    NOTE:The appearance of the icon varies depending on the manufacturer of the software.
    Figure 64: Example of the systems tray on the computer
    Image of a systems tray.
  2. Right-click or touch and hold the icon for the third-party software, and then click or tap Disable .
    NOTE:The option to disable the software might not be called "Disable ." Look for a similar menu option, such as Stop or Turn off .
Step ten: Uninstall the HP software
Even if the HP software installation was incomplete, some HP components might be partially installed on your computer. Follow these steps to remove the components, and then uninstall the software.
  1. Right-click the Start button ( ) in the lower left corner of the screen, and then click Programs and Features .
  2. Right-click your HP printer's name, and then click Uninstall . Follow the on-screen instructions to uninstall the software.
    NOTE:If you do not see any HP software in the list, there is no software to remove from your computer.
  3. Repeat the preceding step to remove other HP printer software titles.
  4. Restart the computer before starting to reinstall the driver.
Step eleven: Decide whether to reinstall with HP Smart Install, the HP printer's software CD, or by downloading the software
The following information might help you decide which installation method to use.
HP Smart InstallCDDownload
For a new printerHP Smart Install is the quickest and easiest way to install the driver and software using the USB cable.CD installation is also a quick and easy method, but might not have the latest driver and software available, even for a newer product. Downloading the driver and software for free from the HP website takes more time than using HP Smart Install or the CD, but provides the most up to date software.
For an older printerHP Smart Install provides the best results for an older printer.

HP Smart Install is the recommended installation method.
The CD installation might not work if you are installing the printer on a computer running a newer operating system that released AFTER the printer released.Downloading provides good results for an older printer.

Downloading takes more time than the other installation methods. However, this method can help avoid installation issues.
About the softwareThe printer memory stores the driver and software.The CD is only current to the date of the printer release.The HP website has the most current driver and software available for your printer. HP often updates drivers and software AFTER the printer released.
Step twelve: Reinstall the HP software
Use one of the following methods to install the software.
NOTE:The printer's software CD is not required during an HP Smart Install. Do not insert the software CD into the computer CD drive.
  1. Press the Power button or switch to turn off the printer, if it is not already off.
  2. Disconnect the USB cable from both the printer and the computer, if you already connected it.
  3. Press the Power button or switch to turn on the printer.
  4. Reconnect the USB cable to the printer and to the computer.
  5. Follow the on-screen instructions to install the HP Smart Install software.
  6. When the program prompts you to select a connection type, select the USB cable option.
  7. Follow the on-screen instructions to finish installing the software.
Follow these steps to reinstall the software with the CD that came with the printer.
During the installation, the Basic Device Software is required to enable full printer functionality. HP also includes valuable software to help you get the most out of your printer.
Follow these steps to install the software with the CD.
  1. Disconnect the USB cable from both the printer and the computer (if you already connected it).
    NOTE:If you previously connected the USB cable, right-click the Start button ( ) in the lower left corner of the screen, click Control Panel , click View devices and printers , and then delete any icons for your printer ( ) that are listed.
  2. Turn on the printer.
  3. Insert the CD into the CD drive of the computer, and then wait for the software installer to start.
    NOTE:If the CD does not automatically start the installer, right-click the Start button ( ) in the lower left corner of the screen, click File Explorer , click This PC , and then double-click the CD or DVD drive.
  4. In the installation window, click Go Online or No thanks, I prefer the basic CD installation .
  5. Follow the on-screen instructions to complete the installation.
    NOTE:During the installation, you might be prompted to set up the printer hardware. If you have already set up the printer hardware, you can click Next to bypass any hardware setup steps.
If you no longer have the software CD that shipped with the printer or want to install the most recent printer software, follow these steps to download the software from the HP website.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
  4. Make sure that your operating system is selected, and then click Next .
  5. Scroll down the page, and then click Driver .
  6. Click Download , and then follow the on-screen instructions to save the software to your computer.
  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.
Step thirteen: Restart and configure the firewall
Use these steps to restart and configure the firewall.
NOTE:Consider bookmarking this page on your web browser so that you can reference it after you configure the firewall.
  1. Use the following list to resolve most firewall issues. For further information on firewall settings, contact the firewall vendor.
    • Regularly check for new firewall software versions and security threat updates.
    • If available, select the Medium security setting when connected to your network.
    • If available, select the Trusted zone setting when connected to your network.
    • Restore any custom firewall settings to their default settings.
    • Turn on firewall alert messages, and click Allow , Permit , or Unblock when alerts appear while installing HP software or while using your printer. If an alert includes a Remember this action or Create a rule for this option, select it.
    • Do not run more than one firewall at a time.
    • Use a manual IP address to improve the connection between the computer and your printer.
    If you are still experiencing connection issues, continue to the next step.
  2. Find the notification area
    Sometimes called the systems tray.
    in the lower right corner of your computer, near the clock.
    Figure 65: Examples of the notification area on the computer
    Image: Notification area.
    Image: Notification area.
  3. In the notification area, right-click the icon for the third-party software, and then click Enable . If you don't know the name of your firewall program, mouse over the icon until your firewall program name displays.
    NOTE:The option to turn on the software might not be 'Enable .' Look for a similar menu option, such as Start or Turn on .If those options are not available, open the firewall, and then click the option to restart it.
  4. Find your firewall in the following table, and then click the link for the steps to configure the firewall.
  5. When you have finished following the instructions for your firewall, return to this document to finish the steps.
Step fourteen: Re-enable startup programs and services
Follow these steps to re-enable startup programs and services.
  1. Right-click the Start button ( ) in the lower left corner of the screen, click Run , type msconfig , and then click OK .
    If the User Account Control window opens with the message Windows needs your permission to continue , click Continue to close the window.
  2. In the System Configuration window, click the option button beside Normal Startup .
  3. Click Apply , and then click OK .
  4. When prompted to restart the computer, click Restart .
If you have tried all of the preceding solutions in the order presented , and the issue is not resolved, try the following resources for more information.
HP's Wireless Printing Center
Visit HP's Wireless Printing Center (in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system.
HP Consumer Forums
See what other customers are saying at the HP forums .

HP Support forums

Find solutions and collaborate with others on the HP Support Forum
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