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Installing the Printer Software for a Wireless Bluetooth Network Connection

  • PrintPrint
This document is for HP Officejet 100 Mobile Printers.
Bluetooth technology lets you wirelessly print from your computer and many mobile devices to your HP printer. Follow the steps in this document to install your Bluetooth printer.
NOTE:Apple iPads and iPhones do not currently support Bluetooth printing. To print from your Apple mobile device, you can use HP's wireless printing accessory (sold separately). Go to Installing the HP 1200w NFC/Wireless Mobile Print Accessory to learn more.For additional information, go to HP Printer Does Not Support HP's Mobile Printing Solutions .
Follow these steps to install the HP printer software for a wireless Bluetooth network connection on a computer running Windows 8.
NOTE:If you are not using the latest version of Windows 8, the information in this document might not match. You can get the latest version from the Microsoft Store.

Step one: Turn on your computer's Bluetooth

Before you set your HP product up for Bluetooth wireless printing, you must first make sure that your computer is Bluetooth compatible, and that Bluetooth is enabled on your computer.
Bluetooth compatibility and settings vary by computer manufacturer. Consult the manufacturer of your computer for specific details, but here are some general guidelines that might help you determine if your computer is ready.
  • Look for a Bluetooth icon () in the lower right corner of the computer (the notification area).
  • Most notebook computers have a switch or button on the exterior that sends power to the Bluetooth and wireless network devices. A wireless indicator light () usually glows to indicate that the Bluetooth device is on.
  • If you are using a Bluetooth accessory to make a non-Bluetooth compatible computer Bluetooth compatible, make sure that the accessory itself is installed and ready.

Step two: Turn on your printer's Bluetooth

  1. Press the Power button to turn on the printer, if it is not already on.
  2. On the printer control panel, press the Bluetooth button ().

Step three: Install the HP software

Use one of the following methods to install the Bluetooth print driver.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. Type your printer model number.
    2. Click Go.
      You might need to select your printer model number from a list of similar printer models.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature or solution software and driver listed, and then follow the on-screen instructions to save the driver to your computer.
Some computers might not find your printer as a Bluetooth printer. Follow these steps to manually add a printer.
  1. Click The printer that I want isn’t listed, and then select Add a Bluetooth printer. The printer should display.
  2. Select your printer, and then click Next.
  3. The Add a device wizard might prompt you to enter a passkey. Click Next or type the default passkey 000000. When the process bar is full, installation is complete.
  1. Insert the HP printer CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
    If the installer does not start automatically, follow these steps to start it:
    Right-click the Start button () in the lower left corner of the screen, click the File Explorer icon (), and then double-click the CD drive.
    NOTE:If the User Account Control screen opens, click Allow to continue.
  2. When the Install Wizard starts, select Install Bluetooth-connected device, and then follow the on-screen instructions to install the software.
Some computers might not find your printer as a Bluetooth printer. Follow these steps to manually add the printer.
  1. Click The printer that I want isn’t listed, and then select Add a Bluetooth printer. The printer should display.
  2. Select your printer, and then click Next.
  3. The Add a device wizard might prompt you to enter a passkey. Click Next or type the default passkey 000000. When the process bar is full, installation is complete.
Follow these steps to install the HP printer software for a wireless Bluetooth network connection on a computer running Windows 7.

Step one: Turn on your computer's Bluetooth

Before you set your HP product up for Bluetooth wireless printing, you must first make sure that your computer is Bluetooth compatible, and that Bluetooth is enabled on your computer.
Bluetooth compatibility and settings vary by computer manufacturer. Consult the manufacturer of your computer for specific details, but here are some general guidelines that might help you determine if your computer is ready.
  • Look for a Bluetooth icon () in the lower right corner of the computer (the notification area).
  • Most notebook computers have a switch or button on the exterior that sends power to the Bluetooth and wireless network devices. A wireless indicator light () usually glows to indicate that the Bluetooth device is on.
  • If you are using a Bluetooth accessory to make a non-Bluetooth compatible computer Bluetooth compatible, make sure that the accessory itself is installed and ready.

Step two: Turn on your printer's Bluetooth

  1. Press the Power button to turn on the printer, if it is not already on.
  2. On the printer control panel, press the Bluetooth button ().

Step three: Install the HP software

Use one of the following methods to install the Bluetooth print driver.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. Type your printer model number.
    2. Click Go.
      You might need to select your printer model number from a list of similar printer models.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature or solution software and driver listed, and then follow the on-screen instructions to save the driver to your computer.
  1. Insert the HP product CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
    If the installer does not start automatically, follow these steps to start it:
    Click the Windows icon (), click My Computer, and then double-click the CD drive.
    NOTE:If the User Account Control screen opens, click Allow to continue.
  2. When the Install Wizard starts, select Install Bluetooth-connected device, and then follow the on-screen instructions to install the software.

Step four: Add the printer

To successfully install the Bluetooth connected printer, follow these steps to add the printer to your computer.
  1. Click the Windows icon ().
  2. Click Devices and Printers, click Add a printer, and then click Add a network, wireless, or Bluetooth printer.
Some computers might not find your printer as a Bluetooth printer. Follow these steps to manually add the printer.
  1. Click The printer that I want isn’t listed, and then select Add a Bluetooth printer. The printer should display.
  2. Select your printer, and then click Next.
  3. The Add a device wizard might prompt you to enter a passkey. Click Next or type the default passkey 000000. When the process bar is full, installation is complete.
Follow these steps to install the HP printer software for a wireless Bluetooth network connection on a computer running Windows Vista.

Step one: Turn on your computer's Bluetooth

Before you set your HP product up for Bluetooth wireless printing, you must first make sure that your computer is Bluetooth compatible, and that Bluetooth is enabled on your computer.
Bluetooth compatibility and settings vary by computer manufacturer. Consult the manufacturer of your computer for specific details, but here are some general guidelines that might help you determine if your computer is ready.
  • Look for a Bluetooth icon () in the lower right corner of the computer (the notification area).
  • Most notebook computers have a switch or button on the exterior that sends power to the Bluetooth and wireless network devices. A wireless indicator light () usually glows to indicate that the Bluetooth device is on.
  • If you are using a Bluetooth accessory to make a non-Bluetooth compatible computer Bluetooth compatible, make sure that the accessory itself is installed and ready.

Step two: Turn on your printer's Bluetooth

  1. Press the Power button to turn on the printer, if it is not already on.
  2. On the printer control panel, press the Bluetooth button ().

Step three: Install the HP software

Use one of the following methods to install the Bluetooth print driver.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. Type your printer model number.
    2. Click Go.
      You might need to select your printer model number from a list of similar printer models.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature or solution software and driver listed, and then follow the on-screen instructions to save the driver to your computer.
  1. Insert the HP product CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
    If the installer does not start automatically, follow these steps to start it:
    Click the Windows icon (), click My Computer, and then double-click the CD drive.
    NOTE:If the User Account Control screen opens, click Allow to continue.
  2. When the Install Wizard starts, select Install Bluetooth-connected device, and then follow the on-screen instructions to install the software.

Step four: Add the printer

To successfully install the Bluetooth connected printer, follow these steps to add the printer to your computer.
  1. Click the Windows icon ().
  2. Click Devices and Printers, click Add a printer, and then click Add a network, wireless, or Bluetooth printer.
Some computers might not find your printer as a Bluetooth printer. Follow these steps to manually add the printer.
  1. Click The printer that I want isn’t listed, and then select Add a Bluetooth printer. The printer should display.
  2. Select your printer, and then click Next.
  3. The Add a device wizard might prompt you to enter a passkey. Click Next or type the default passkey 000000. When the process bar is full, installation is complete.
Follow these steps to install the HP printer software for a wireless Bluetooth network connection on a computer running Windows XP.

Step one: Turn on your computer's Bluetooth

Before you set your HP product up for Bluetooth wireless printing, you must first make sure that your computer is Bluetooth compatible, and that Bluetooth is enabled on your computer.
Bluetooth compatibility and settings vary by computer manufacturer. Consult the manufacturer of your computer for specific details, but here are some general guidelines that might help you determine if your computer is ready.
  • Look for a Bluetooth icon () in the lower right corner of the computer (the notification area).
  • Most notebook computers have a switch or button on the exterior that sends power to the Bluetooth and wireless network devices. A wireless indicator light () usually glows to indicate that the Bluetooth device is on.
  • If you are using a Bluetooth accessory to make a non-Bluetooth compatible computer Bluetooth compatible, make sure that the accessory itself is installed and ready.

Step two: Turn on your printer's Bluetooth

  1. Press the Power button to turn on the printer, if it is not already on.
  2. On the printer control panel, press the Bluetooth button ().

Step three: Install the HP software

Use one of the following methods to install the Bluetooth print driver.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. Type your printer model number.
    2. Click Go.
      You might need to select your printer model number from a list of similar printer models.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature or solution software and driver listed, and then follow the on-screen instructions to save the driver to your computer.
Follow these steps to install the software with the HP product CD.
  1. Insert the HP product CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
    If the installer does not start automatically, follow these steps to start it:
    Click Start (), click My Computer, and then double-click the CD drive.
    NOTE:If the User Account Control screen opens, click Allow to continue.
  2. When the Install Wizard starts, select Install Bluetooth-connected device, and then follow the on-screen instructions to install the software.

Step four: Add the printer

To successfully install the Bluetooth connected printer, follow these steps to add the printer to your computer.
  1. Click Start ().
  2. Click Printers and Faxes, and then click Add a printer.
Some computers might not find your printer as a Bluetooth printer. Follow these steps to manually add the printer.
  1. Click The printer that I want isn’t listed, and then select Add a Bluetooth printer. The printer should display.
  2. Select your printer, and then click Next.
  3. The Add a device wizard might prompt you to enter a passkey. Click Next or type the default passkey 000000. When the process bar is full, installation is complete.
Follow these steps to install the HP printer software for a wireless Bluetooth network connection on a computer running Mac OS X.
NOTE:Some of the following solutions require you to restart the computer. Consider bookmarking this page on your Web browser, so that you can reference it after restarting the computer.

Before you begin

Before you set your HP product up for Bluetooth wireless printing, you must first make sure that your computer is Bluetooth compatible, and that Bluetooth is enabled on your computer.
Bluetooth compatibility and settings vary by computer manufacturer. Consult the manufacturer of your computer for specific details, but here are some general guidelines that might help you determine if your computer is ready.
  • Look for a Bluetooth icon () on the menu bar in the upper right corner of the desktop. If the icon is dimmed, click it, and then click Bluetooth: on.
  • Most notebook computers have a switch or button on the exterior that sends power to the Bluetooth and wireless network devices. A wireless indicator light () usually glows to indicate that the Bluetooth device is on.
  • If you are using a Bluetooth accessory to make a non-Bluetooth compatible computer Bluetooth compatible, make sure that the accessory itself is installed and ready.

Step one: Turn on your computer's Bluetooth

  1. Click the Apple icon ().
  2. Click System Preferences.
  3. Click Bluetooth.
  4. Select On.

Step two: Turn on your printer's Bluetooth

  1. Press the Power button to turn on the printer, if it is not already on.
  2. On the printer control panel, press the Bluetooth button ().

Step three: Change the Bluetooth passcode options and then pair the device

  1. Click the Bluetooth icon () in the main toolbar, and then click Set Up Bluetooth Device.
  2. Click your printer. The computer displays a random code while it attempts to connect to the printer.
  3. If prompted, click Continue to attempt the connection.
    On some operating systems, the connection attempt fails. This is normal. Continue with the next step.
  4. Click Passcode Options.
  5. Click Do not use a passcode with this device, and then follow the on-screen instructions to pair the device.

Step four: Decide how to install the software

Review the following options to decide which software installation method to use.
The current full-feature HP software package for your product is available on the HP Software & Driver Downloads page. The download includes the HP print driver, HP Utility, and HP Installer to walk you through the installation steps. Depending on your product, the download might also include HP Scan software and the HP fax driver.
HP recommends this installation method for all new and older products.
Additionally, HP recommends that you use this installation method in the following cases:
  • You no longer have the product software CD
  • You updated your operating system to a version that released after your HP product released
NOTE: Updated full-feature HP software might not be immediately available on the HP Software & Driver Downloads page after the public release of a new operating system. A release delay might be required for full testing and quality assurance of the final version of the operating system. If the software is not available, you can download the latest software using Apple Software Updates.
Installing with the product CD is a quick and easy method. The CD includes the HP print driver, HP Utility, and HP Installer to walk you through the installation steps. Depending on your product, the CD might also include HP Scan software and the HP fax driver. This software is current to the date of the product release.
Important: If you try installing the product on a computer running a newer version of the operating system that released AFTER your HP product released, the CD installation method might not work. Visit HP Software & Driver Downloads to install the latest product software for the newer operating system.
Apple Software Update is a quick and easy software download method available directly through the Mac OS operating system.
You do not need to download a driver from HP Software & Driver Downloads if you install using Apple Software Update. This download method includes the HP print driver. Depending on your printer, the download might also include HP Utility, scanning software, and the HP fax driver.
NOTE:If your printer supports scanning, the software that you use to scan might be different than the software you used before upgrading your operating system. Depending on your printer driver update, you can use Preview, Image Capture, or the Scan icon from the print queue to scan.
Additionally, HP recommends that you use this installation method in the following cases:
  • You no longer have the software CD that shipped with your printer
  • The updated full-feature HP software for the new version of Mac OS is not immediately available on the HP Software & Driver Downloads page
  • You updated Mac OS to a new version that released after your printer released
  • You are doing a first time install of a new version Mac OS on a new Mac
  • You already installed HP software on a Mac running an earlier version of Mac OS and have updated to a new version of Mac OS

Step five: Install the software

Select one of the following methods to install the software.
Follow these steps to download and then install the software from the HP website. HP recommends this installation method for all new and older printers.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. Type your printer model number.
    2. Click Go.
      You might need to select your printer model number from a list of similar printer models.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature or solution software and driver listed, and then follow the on-screen instructions to save the driver to your computer.
Important: Depending on the release date of your printer, the software CD might not be supported. To make sure that you install the most current software, HP recommends downloading it from the HP Software & Driver Downloads page.
  1. Insert the product CD into the CD drive of the computer.
  2. The Welcome to the HP Software window automatically opens with the HP Installer icon and an HP Software icon displays on the desktop.
    Figure 1: Example of the HP Installer icon
    Image: Example of the HP Installer icon.
    Figure 2: Example of the HP Software icon
    Image: Example of the  HP Software icon.
  3. Double-click the HP Installer icon.
  4. Click Continue, and then click Agree to accept the Software License Agreement.
  5. When prompted, select your printer, and then click Continue.
  6. When prompted, select the installation option, and then click Install.
    NOTE:The HP Recommended software provides full support for your printer.
  7. Follow the on-screen instructions to complete the installation.
Follow these steps to install the software using Apple Software Updates.
  1. Important: Check the following prerequisites before continuing with the installation:
    • Turn on your HP printer, if it is not already on.
    • Turn on your Mac, if it is not already on.
    • Make sure that there is an existing print queue for your HP printer.
  2. Click the Apple menu (), and then click System Preferences. The System Preferences window opens.
  3. Click Print & Fax or Print & Scan.
  4. Click the plus sign ( ) to display the name of your printer.
  5. Under Printer Name, click your printer. The printer name has Bluetooth next to it.
  6. Click Install, and then click Agree on the software license agreement window to install the software and add the printer to the queue.
    NOTE: Install all available HP software updates for best printer performance and functionality.
  7. When prompted, enter your administrator account name and password.
  8. After the software updates complete, restart the computer (if required).
Wireless communication between your HP printer and a Bluetooth-enabled device can be interrupted or unavailable when there are Bluetooth signal-strength issues, Bluetooth signal interference, or if the HP printer is not ready to print.
Follow these guidelines to troubleshoot Bluetooth connectivity issues.
  • Press the Power button to turn on the HP printer, if it is not already turned on.
  • Wait until the HP printer is idle and silent before you send a print job.
  • Press the Bluetooth button () on the HP printer to turn on Bluetooth, if the Bluetooth light is not already lit.
  • Turn on the Bluetooth-enabled sending device, if it is not already turned on.
  • Make sure that the HP printer is within range of the Bluetooth-enabled sending device. Bluetooth printing allows wireless printing up to 10 m (30 ft).
  • Temporarily remove any other Bluetooth devices connected to your computer that are not needed to troubleshoot connectivity issues.
  • Temporarily remove any USB devices that are not needed to troubleshoot connectivity issues.
    NOTE:Multiple USB devices simultaneously connected to the computer might interfere with the Bluetooth transceiver on the printer.
  • If after sending a print job, the document does not print, there might be a wireless signal interruption. If a message displays on the computer or device explaining that there is a signal problem, cancel the print job, and then resend it from the computer or device.
  • Sending larger files to print from your Bluetooth-enabled device to your HP printer might cause the print job to fail. Try to send a smaller file to print.
  • Make sure that the printer is set to Visible for Bluetooth-enabled devices (default setting). If you changed the accessibility of the printer to Not visible, make sure that the printer has been added to the Bluetooth-enabled sending device.
  • If you set the security level of the printer to High, make sure that you enter the passkey when prompted from the Bluetooth-enabled sending device in order to complete the print job.
    NOTE:The printer ships with a predefined passkey that is set to six zeroes ('000000').

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