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Getting Started with ePrint

  • PrintPrint

Introduction

Now you can stay connected and productive on the go with ePrint. ePrint lets you print directly to your ePrint-enabled HP printer using a smartphone, notebook, or other mobile device.
This document contains everything you need to get started with ePrint and begin using this free service.
HP ePrint is a free service that allows you to print documents and photos from any mobile or network-connected device (such as a phone, laptop, tablet, or other mobile device) to your HP ePrint-enabled printer. Each HP ePrint-enabled printer has its own unique email address. After you enable HP ePrint on your HP ePrint-enabled printer, you can print from your mobile or network-connected device by sending an email to your HP printer's email address. With HP ePrint, you can print from anywhere, at any time. If you can send an email, you can use HP ePrint.
Important: To use ePrint, your HP product must be connected to a wired (Ethernet) or wireless network with an active Internet connection. You do not need to install any applications or drivers on your mobile device.

Getting started with ePrint

Review the following sections for information about getting started with ePrint.
These steps apply to the United States, United Kingdom, France, and Germany.
The following video demonstrates how to set up your printer to use HP Connected services.
NOTE:This video shows the HP Photosmart D110a e-All-in-One printer, but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
Follow these steps to set up the ePrint service on your printer.
NOTE:As part of setting up ePrint, HP recommends that you perform a printer update on your printer to make sure that the printer has the most up-to-date functionality. If you have already performed a printer update recently, or if you set up the automatic updates feature, skip to the step on enabling Web Services; otherwise follow the steps in the order presented.

Step one: Update the printer from the control panel

Follow these steps to perform a printer update from the printer control panel to ensure that your printer has the most up-to-date functionality.
  1. On the product control panel, touch the button () next to the Setup icon (). The Setup menu displays.
  2. Touch the Right Arrow () to select Preference, and then touch OK.
  3. Touch the Right Arrow () to select Product Updates, and then touch OK.
  4. Select Yes to apply the available update.
    NOTE:Check for updates every week to make sure that you are getting the most out of your HP product.

Step two: Enable Web Services

Follow these steps to enable Web Services on your printer.
Important: Web Services must be enabled on your printer in order to use the ePrint service. If Web Services is disabled, ePrint does not work.
  1. On the printer control panel, touch the button () next to the Setup icon ().
  2. Touch the Right Arrow () three times to select Wireless, and then touch OK.
  3. Touch the Right Arrow () two times to select Web Services Settings, and then touch OK.
  4. Touch the Right Arrow () to select Enable Web Services, and then touch OK. An information page prints.
    NOTE:The information page contains the printer claim code that you use to register your printer.

Step three: Register your printer

These steps apply to the United States, United Kingdom, France, and Germany.
At HP Connected, you can manage your print jobs and change your ePrint settings. When you register at HP Connected, your printer's unique email address is provided to you. Follow these steps to register at HP Connected.
  1. Go to HP Connected , and then click Sign Up.
  2. Enter your information in the text fields, click the checkbox to accept the terms of use, and then click Create Account.
  3. On the Welcome to HP Connected window, click Continue.
  4. Click the Devices tab (if not already selected).
  5. Click Add a Device.
  6. Type the printer's claim code found on the Web Services confirmation page, and then click Add.
  7. Click OK. The You have successfully added your printer window opens.
    NOTE:HP sends an email to the account you used during the registration process. Open the email, click Confirm email address, and then sign in to HP Connected to complete the verification step.
  8. Continue to the next step to customize your printer's email address (optional).

Step four: Customize your printer's email address (optional)

These steps apply to the United States, United Kingdom, France, and Germany.
The ePrint system generates a unique email address for your printer, but you can change the address to one that is easier to remember. Follow these steps to customize your printer's email address.
  1. Click the Devices tab.
  2. Next to the icon for your printer, click Settings.
  3. Under the printer's current ePrint email address, click Change Email.
  4. Type a new email address in the text box, and then click Save.
    • If the email address is available, your settings update immediately.
    • If the email address is not available, try to check for another email address or click one of the suggested addresses, and then click Save.
  5. Inform any allowed senders of the new ePrint email address.
After you have set up HP ePrint, you can print documents and photos from any mobile or network connected device (such as a phone, laptop, tablet, or other mobile device) to your HP ePrint-enabled printer using email.
NOTE:The ePrint server will not accept email messages sent from private domains.
  1. From the email messaging application on the mobile or network connected device, create a new email message, and then add any compatible attachments that you would like to print.
    To print an email message that you received from someone else, open the message in the messaging application, and then select Forward email.
  2. Type or select your ePrint email address in the To: field.
    NOTE:Type only your ePrint email address in the To: field. You can add additional email addresses in the CC: field.
  3. Touch or click Send to send the email.
    The print job prints to the main tray of your HP printer.

Frequently asked questions (FAQs)

Following is a list of frequently asked questions related to setting up and using ePrint.
In order to take advantage of all the features the ePrint service has to offer, your ePrint-enabled printer must be directly connected to a network with an active Web connection. If you have not installed your printer on a network, select your printer from the following list to review complete network installation instructions.
HP has multiple mobile printing solutions you can use with your HP printer. Compare mobile printing solutions , and then choose the one that is right for you.
These steps apply to the United States, United Kingdom, France, and Germany.
The ePrint system generates a unique email address for your printer, but you can change the address to one that is easier to remember. Follow these steps to customize your printer's email address.
  1. Sign in to your HP Connected account at HP Connected .
  2. Click the Devices tab.
  3. Next to the icon for your printer, click Settings.
  4. Under the printer's current ePrint email address, click Change Email.
  5. Type a new email address in the text box, and then click Save.
    • If the email address is available, your settings update immediately.
    • If the email address is not available, try to check for another email address or click one of the suggested addresses, and then click Save.
  6. Inform any allowed senders of the new ePrint email address.
If you lose your printer code before registering your printer, you can print a new information page to secure a new printer code. Use the following steps to disable and re-enable Web Services to print a new information page.
  1. On the printer control panel, touch the button () next to the Setup icon (). The Setup menu displays.
  2. Touch the Right Arrow () to select Wireless, and then touch OK.
  3. Touch the Right Arrow () to select Web Services Settings, and then touch OK.
  4. Touch the Right Arrow () to select Remove Web Services, and then touch OK.
  5. The message 'Remove Web Services? displays on the control panel. Touch OK to confirm.
  6. After Enable Web Services displays on the control panel, touch OK. The printer prints a new information page.
    NOTE:The information page contains the printer claim code that you use to register your printer.
You can use any of the following email programs to send emails to your HP ePrint-enabled printer:
  • Apple Mail (iPhone, iPad, Macbook, or Macbook Pro)
  • BlackBerry email client
  • Google Gmail
  • Microsoft Hotmail or MSN
  • Microsoft Outlook 2003, 2007, 2010, and 2013
  • Nokia (Symbian) email client
  • Yahoo! Mail
The following file types are supported by ePrint:
  • HTML files
  • Image files (.bmp, .gif, .jpg, .png, and .tiff)
  • Microsoft Excel (.xls and .xlsx)
  • Microsoft PowerPoint (.ppt and .pptx)
  • Microsoft Word (.doc and .docx)
  • PDF files
  • Text files (.txt)
NOTE:There is a 10 MB memory limit to the size of the email. With all attachments, emails cannot exceed 10 MB in total size. Emails that exceed this limit will not print.
If you recently sent an email to your printer's email address, but the printer is turned off and not connected to a wired (Ethernet) or wireless network, the email will not print. However, the email will be saved on the ePrint server for up to 24 hours. After you turn on your printer and make sure that it is connected to a wired (Ethernet) or wireless network, the printer will reconnect to the ePrint server and your print job will print.
You should be aware of the following limitations when using ePrint:
  • HP ePrint supports a maximum of 10 attachments to a single email.
  • Email messages that contain a URL in the Subject: field will not print. URL links in the body of the email or in attachments do not display on the printout.
  • Image files should be at least 100 pixels in length or width.
  • Print jobs default to 300 dpi.
  • There is a 10 MB memory limit to the email, including all attachments. The size of the email with all attachments cannot exceed 10 MB. Emails that exceed these limits will not print.
  • PGP encryption, digitally signed documents, macro-enabled spreadsheets and password-protected documents are not supported by ePrint at this time and will not print.
  • You cannot print email attachments without also printing the email.
  • OpenOffice files are not supported at this time.
  • Duplexing (printing on both sides of the page) is not supported.
  • You can only change the paper tray settings from the HP printer control panel.
  • Email subject lines do not display on the printout.
  • Time stamps from the ePrint server do not accurately reflect when the print job was created or printed.
These steps apply to the United States, United Kingdom, France, and Germany.
ePrint lets you control who can email print jobs to your HP printer from mobile or network connected devices. Follow these steps to set your printer to receive print jobs from allowed senders only.
  1. Sign in to your HP Connected account at HP Connected .
  2. Click the Devices tab.
  3. Next to the icon for your printer, click Settings.
  4. Under ePrint Access, click Allowed Senders Only, and then click Manage Allowed Senders.
  5. In the Manage Allowed Senders text box, type the email address, and then click Add. The ePrint printer now accepts print jobs from that email address.
For information on troubleshooting wireless connectivity issues, click the following link, Printer Does Not Maintain Wireless Connection .
If you recently sent an email to your printer's email address, but the printer lost the wireless network connection, the email will not print. However, the email will be saved on the ePrint server for up to 24 hours. After you restore the wireless network connection, the printer will reconnect to the ePrint server and your print job will print.

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