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How to Get Your Printer Working with Windows 7

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Introduction

If you have recently changed your operating system (OS) to Windows 7, this document is your guide to getting your HP product working with the new operating system.
The drivers for your HP product are already included in the new Windows 7 operating system! You do not need to download drivers to use the product. Keep reading to learn how to install the print driver
A print driver is a software program that allows the computer to run the HP product.
that is in Windows 7 (in-OS drivers) with your HP product.

Frequently asked questions (FAQs)

Select a topic below to learn more about the functionality of the in-OS driver.
Although your HP product essentially functions the same with the in-OS driver, you might notice some differences. Following is a summary of the differences in functionality with this driver.
Note the following limited functionalities with a built-in driver:
  • No access to HP Solution Center. You will not have access to HP Solution Center (). However, see the workarounds at the end of this document for ways to accomplish tasks as you did before.
  • Limited functionality in HP Toolbox. You can still access the HP Toolbox () with the built-in driver. However, the HP Toolbox functionality is limited. For example, you are unable to check estimated ink levels. See the workarounds at the end of this document for ways to accomplish some common HP Toolbox tasks.
  • Importing and viewing images on a memory card. If your product has a memory card slot, you can use the workaround at the end of this document to import and view images on a memory card.
  • Limited button functionality. If your HP product has buttons on the front panel, some of the buttons will not function as before. Following are examples of buttons that function and buttons that do not function with the built-in driver:
    These buttons will still function*
    Power button ()Menu button ()
    Resume button ()Cancel button ()
    Print Photos button ()
    These buttons will not function*
    Photosmart Essentials button ()Copy button ()
    Scan button ()
    *These lists are not comprehensive.
Use the following workarounds to gain Solution Center and Toolbox functionality in the in-OS driver.
Use the following HP Solution Center workarounds when you install the product with the driver in Windows 7.
HP Solution Center
FunctionWorkaround
Limited access to the HP ToolboxFrom the program you are using to print:

  1. Click File, and then click Print.
  2. Click the button that opens the Properties dialog box:
    Depending on the software program, this button might be Properties, Options, Printer Setup, Printer, or Preferences.
  3. Click the Features tab, and then click Printer Services. The HP Toolbox opens.
Printer SettingsFrom the program you are using to print:

  1. Click File, and then click Print.
  2. Click the button that opens the Properties dialog box:
    Depending on the software program, this button might be Properties, Options, Printer Setup, Printer, or Preferences.
    The Properties window opens, where you can change print settings for various print tasks.
Use the following HP Toolbox workarounds when you install the product using the driver in Windows 7.
HP Toolbox
FunctionWorkaround
Printing a self-test pageFor products with buttons on the control panel (the front of the printer), you can print a self-test page using those buttons.
Cleaning the cartridges or printheadsNone
Checking estimated ink levels
  • Print a self-test page through the buttons on the control panel
  • View the ink level indicators on the control panel, if there are any
Aligning the cartridgesNone
Select your connection type, and then follow the instructions to scan a document.
If your product connects to your computer with USB, choose one of the following methods to scan a document.
  1. Click the Windows () icon.
  2. Click All Programs.
  3. Click Windows Fax and Scan.
  4. Click New Scan, and then click Scan.
Video of scanning with Windows Fax and Scan
The following video demonstrates how to scan with Windows Fax and Scan in Windows 7.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
  1. Click the Windows () icon, click All Programs, and then click Accessories.
  2. Click Paint ().
  3. Click the drop-down arrow in the upper-left corner, and then click From Scanner or Camera.
  4. Make sure the correct device is selected, click OK, and then click Scan.
Video of scanning with Paint
The following video demonstrates how to scan with Paint in Windows 7.
If you have trouble viewing the video or to view the video in a different size, view the video on YouTube .
If your product connects to your computer over a network, follow these steps to scan a document through the Embedded Web Server (EWS)
The EWS allows access to the product software via any Web browser.
.
Step one: Print a network configuration page
  1. Press the Setup button () on the front of the product.
  2. Press the Down Arrow button () to highlight Network, and then press OK.
  3. Press the Down Arrow button () to highlight View Network Settings, and then press OK.
  4. Press the Down Arrow button () to highlight Print Detailed Report, and then press OK.
    The Network Configuration Page prints, which includes the IP address.
Step two: Scan from the Embedded Web Server (EWS)
  1. Open Microsoft Internet Explorer or your preferred Internet browser.
  2. In the address line, type the IP address for the product, and then press Enter. The Embedded Web Server (EWS) opens.
    NOTE:Your product's IP address is listed on the Network Configuration Page you printed in a previous step in this document.
    Figure 1: Example IP address for the product
    Example IP address for the product typed in the browser
    NOTE:Make sure that pop-up windows are not blocked in the browser. If pop-up windows are blocked, a message under the address line explains how to allow pop-up windows (in most Internet browsers). If you try to scan with pop-up windows blocked, the scan fails.
  3. In the EWS, click the Information tab, and then under Applications, select Webscan.
  4. Select the Image type for the image you are scanning.
    NOTE:Do not select Text as your image type unless you are only scanning text. If you scan an image as text, it might result in a poor quality scan.
  5. Click Scan. When complete, the scanned image displays in the browser window.
  6. Right-click the scanned image, click Save Picture as, and then select the destination and type the file name for the scanned image.
  7. Click Save.
Although you cannot fax a document directly from your computer, you can still fax a printed document from the printer if your printer supports faxing.
  1. Print the document you want to fax.
  2. Place the printout on the flat surface or feeder slot in the same way you would for scanning or copying a document.
  3. Fax the paper version of the document by using the faxing buttons on the control panel of the All-in-One.
Use these steps to print from a software program.
  1. Open the document to be printed in the software application in which it was created.
  2. Click File, and then click Print.

Video of printing in Windows 7

Watch the following video for a demonstration of printing from a software program with Windows 7 operating system.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
If your product has a memory card slot, first select your connection type, and then follow the steps to access images on a memory card.
If your product connects to your computer with USB, follow these instructions to view images on a memory card.
  1. Insert the memory card into the appropriate memory card slot on the product.
    NOTE:If the memory card is already inserted, remove it, and then reinsert it.
  2. On the Autoplay window that opens, click Import Pictures, View Pictures, or Open folder to view files.
  3. Follow the on-screen instructions.
Video of importing and viewing images on a memory card
The following video demonstrates how to import and view images on a memory card in Windows 7.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
If your product connects to your computer through a network, follow these instructions to view images on a memory card.
Step one: Print a network configuration page
  1. Press the Setup button () on the front of the product.
  2. Press the Down Arrow button () to highlight Network, and then press OK.
  3. Press the Down Arrow button () to highlight View Network Settings, and then press OK.
  4. Press the Down Arrow button () to highlight Print Detailed Report, and then press OK.
    The Network Configuration Page prints, which includes the IP address.
Step two: Map the network drive
  1. Insert the memory card in the card reader slot on the product.
  2. Find the Host name from the Network Configuration Page.
  3. On the Windows taskbar, click the Windows icon (), right-click Computer, and then click Map Network Drive.
    A Map Network Drive box opens.
  4. From the Drive drop-down list, select an available drive letter.
  5. Find the Host name from the network configuration page. In the Folder field, type \\<host name>\Memory_Card, where <host name> matches the Host name on the Network Configuration Page.
    NOTE:Do not use the Browse feature, or the mapping might fail.
  6. Check the box next to Reconnect at logon if it is not checked.
  7. Click Finish.
    The network drive is now mapped.
Step three: Access the files from the memory card
NOTE:The product must be on and connected to the network to access the files on the memory card.
  1. On the Windows taskbar, click the Windows icon (), and then click Computer.
  2. Double-click the letter and host name of the card reader on the printer.
    The images and folders from the memory card appear.
You can still check ink levels with an in-OS driver. To do so, print a self-test page from your HP product, and the ink levels will display on the printed page.
To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper.
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country/region location is correct.
Genuine HP cartridges can also be purchased from other retailers.

Additional information

Visit HP Consumer Forums or the HP Store for additional information.
See what other customers are saying at HP Consumer Forums .
To find an HP printer or All-in-One that provides all the great features you’re looking for, click here to visit the HP Store (US only) on the HP website.

HP Support forums

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