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'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x ...' Error Message Displays on the Printer Control Panel

  • PrintPrint
This document is for:
HP Deskjet 3070A (B611) printersHP Photosmart 5510 (B111) printers
HP Officejet 6810 printersHP Photosmart 6510 (B211) printers
HP Officejet Pro 6830 printers
If you have an alphanumeric
A code containing letters and numbers.
error message that includes the words ‘Problem with Printhead,' ‘Printer Failure,' or ‘Ink System Failure,’ and if your printer has a printhead that cannot be removed, you have come to the right troubleshooting document. Removable printheads have a latch on the side of the printhead carriage. If you do not see a latch, this is the right document.
A 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or '0x...' error message displays on the printer control panel. The exact text of these error messages varies by printer, but they are usually preceded by the word 'Error.'
The steps to resolve this issue depend on the error code that displays on the printer control panel with the ‘Problem with Printhead' or ‘Ink System Failure’ message. Review the solutions in the section that addresses your particular issue.
For a '0xC19a0003' error code, follow these solutions to resolve the issue.

Solution one: Reset the printer

The error message might disappear after you turn off the printer and then turn it on again. Reset the printer in order for the error message to clear completely. Follow these steps to reset the printer.
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Service the printer

See the steps at the end of this document to service the printer.
Follow these steps to resolve the issue of 'Problem with Printhead,' 'Printer Failure,' or 'Ink System Failure' with an accompanying '0xc19a0013' error.

Solution one: Check the cartridges

The ink system can fail if the cartridges in the printer are installed incorrectly, if the ink in the cartridge is low or out, or if the cartridges are damaged or not correctly vented. Follow these steps to check the cartridges thoroughly and resolve any issues you might find.

Step one: Replace empty or low cartridges

The error prevents you from checking ink levels using the HP software. However, this error can be caused by a low or empty cartridge. If the 'Ink Alert' message displayed before the error occurred, replacing the cartridge might resolve the issue.

Step two: Make sure the cartridges are installed correctly

  1. Turn on the printer
  2. Lift the cartridge access door to open it.
  3. To remove the cartridge, press the tab on the front of the cartridge to release it, and then remove it from the slot.
    Figure 1: Remove the cartridge
    Image: Remove the cartridge from the printhead
    NOTE: Do not leave the cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the cartridges.
  4. Examine the vent area, which is located on top of the cartridge, next to the HP logo.
    Figure 2: Vent area
    Vent area
  5. If an orange tab is attached to any cartridge, remove it.
    Figure 3: Orange tab
    Remove the orange tab.
  6. If any of the cartridges have clogged vents, use a pin to clean the vents.
    Figure 4: Correctly vented
    Correctly vented cartridge
    Figure 5: Vent clogged with adhesive
    Clogged vent
  7. Using the colored shape icons for help, slide each cartridge into the correct empty slot, and then press down until the cartridge snaps firmly into place in the slot.
    Figure 6: Snap the cartridge into place
    Image: Snap the cartridge into place
  8. Close the cartridge access door.
  9. Check the printer control panel display.
    • If the error message has disappeared, try printing to check the print quality. If the print quality is acceptable, the issue is resolved and there is no need to continue troubleshooting.
      If the print quality is not acceptable, continue to the next step to use the automatic printhead cleaning utility.
    • If the error message persists, continue to the next solution in this document.

Step three: Use the automatic printhead cleaning utility

  1. Make sure that plain white U.S. letter or A4 size paper is loaded in the tray.
  2. On the printer control panel, touch the Setup icon ().
  3. Touch Tools, and then touch Clean Printhead. The printer cleans the printheads, and then prints a test page.
  • If the print quality is acceptable on the test page then there is no need to continue to troubleshoot.
  • If the print quality is not acceptable, repeat the automatic printhead cleaning procedure again. If the print quality is still not acceptable, continue to the next solution.

Solution two: Reset the printer

  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
  • If the error message disappears, the issue is resolved and you do not need to troubleshoot further.
  • If the error message persists, continue to the next solution.

Solution three: Service the printer

If the error message persists after you tried all of the solution steps, see the steps at the end of this document to service the printer.
See the steps at the end of this document to service the printer.
For any other 'Problem with Printhead,' ''Printer Failure,' 'Ink System' message or other '0x' error codes, follow these solutions to resolve the issue.
Examples of other error codes:
0xc19a0001, 0xc19a0002, 0xc19a0003, 0xc19a0004, 0xc19a0005, 0xc19a0006, 0xc19a0007, 0xc19a0008, 0xc19a0009, 0xc19a000a, 0xc19a0010, 0xc19a0011, 0xc19a0012, 0xc19a0013, 0xc19a0014, 0xc19a0015, 0xc19a0020, 0xc19a0021, 0xc19a0022, 0xc19a0023, 0xc19a0024, 0xc19a0025, 0xc19a0026, 0xc19a0027, 0xc19a0028, 0xc19a0029, 0xc19a002a, 0xc19a002b, 0xc19a002c, 0xc19a002d, 0xc19a002e, 0xc19a002f, 0xc19a0030, 0xc19a0031, 0xc19a0032, 0xc19a0033, 0xc19a0034, 0xc19a0035, 0xc19a0036, 0xc19a0037, 0xc19a0038, 0xc19a0039, 0xc19a003a, 0xc19a003B, 0xc19a003c, 0xc19a003d, 0xc19a003e, 0xc19a003f, 0xc19a0040, 0xc19a0041, 0xc19a0042, 0xc19a0043, 0xc19a0044, 0xc19a0045, 0xc19a0046, 0xc19a0047, 0xc19a0050, 0xc19a0051

Solution one: Reset the printer

The error message might disappear after you turn off the printer and then turn it on again. Reset the printer in order for the error message to clear completely. Follow these steps to reset the printer.
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Service the printer

See the steps at the end of this document to service the printer.
Follow these steps to resolve the issue of 'Problem with Printhead,' 'Printer Failure,' or 'Ink System' with no error code.

Solution one: Check the cartridges

The ink system can fail if the cartridges in the printer are installed incorrectly, if the ink in the cartridge is low or out, or if the cartridges are damaged or not correctly vented. Follow these steps to check the cartridges thoroughly and resolve any issues you might find.

Step one: Replace empty or low cartridges

The error prevents you from checking ink levels using the HP software. However, this error can be caused by a low or empty cartridge. If the 'Ink Alert' message displayed before the error occurred, replacing the cartridge might resolve the issue.

Step two: Make sure the cartridges are installed correctly

  1. Turn on the printer
  2. Lift the cartridge access door to open it.
  3. To remove the cartridge, press the tab on the front of the cartridge to release it, and then remove it from the slot.
    Figure 7: Remove the cartridge
    Image: Remove the cartridge from the printhead
    NOTE: Do not leave the cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the cartridges.
  4. Examine the vent area, which is located on top of the cartridge, next to the HP logo.
    Figure 8: Vent area
    Vent area
  5. If an orange tab is attached to any cartridge, remove it.
    Figure 9: Orange tab
    Remove the orange tab.
  6. If any of the cartridges have clogged vents, use a pin to clean the vents.
    Figure 10: Correctly vented
    Correctly vented cartridge
    Figure 11: Vent clogged with adhesive
    Clogged vent
  7. Using the colored shape icons for help, slide each cartridge into the correct empty slot, and then press down until the cartridge snaps firmly into place in the slot.
    Figure 12: Snap the cartridge into place
    Image: Snap the cartridge into place
  8. Close the cartridge access door.
  9. Check the printer control panel display.
    • If the error message has disappeared, try printing to check the print quality. If the print quality is acceptable, the issue is resolved and there is no need to continue troubleshooting.
      If the print quality is not acceptable, continue to the next step to use the automatic printhead cleaning utility.
    • If the error message persists, continue to the next solution in this document.

Step three: Use the automatic printhead cleaning utility

  1. Make sure that plain white U.S. letter or A4 size paper is loaded in the tray.
  2. On the printer control panel, touch the Setup icon ().
  3. Touch Tools, and then touch Clean Printhead. The printer cleans the printheads, and then prints a test page.
  • If the print quality is acceptable on the test page then there is no need to continue to troubleshoot.
  • If the print quality is not acceptable, repeat the automatic printhead cleaning procedure again. If the print quality is still not acceptable, continue to the next solution.

Solution two: Reset the printer

  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
  • If the error message disappears, the issue is resolved and you do not need to troubleshoot further.
  • If the error message persists, continue to the next solution.

Solution three: Service the printer

If the error message persists after you tried all of the solution steps, see the steps at the end of this document to service the printer.
Follow these steps only if the preceding troubleshooting instructed you to do so.
NOTE:Ink system failures can produce a carriage stall error when you reset the printer. If the ink system failure requires you to return the printer for service, you do not need to troubleshoot the carriage stall issue.
Contacting HP for service in all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty, Contact HP to obtain service.
  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).

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