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'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error Message Displays on the Printer Control Panel

  • PrintPrint
This document is for HP Inkjet printers.
While trying to print, the printer displays a 'Problem with Printhead ,' 'Printer Failure ,' 'Ink System Failure ' error message, or an error message with numbers and letters (an alphanumeric code). For example, 'Error 0xc18a0001 ' or 'B8000094 ' might display on the printer control panel. The numbers and letters vary. Some begin with ‘0x…’ while others begin with a ‘B’ or ‘C,’ but they are usually preceded by the word ‘Error.’
    Examples of common alphanumeric error codes (where xxx is any letter or number):
    B069A414

    B3000008

    B8000094

    B8000170

    B3FFxxxx

    C05Dxxxx

    C2FExxxx
    0xc05d1281

    0xc18a0001

    0xc18a0201

    0xc19ac3ff

    0X61011BED

    0XC19A003F

    B06998FC
    0xC05dxx

    0xC18Axxx

    00729Cxx

    00729C98

    0x610000f6

    0x61011beb

    0x61011bec
Because there are many variations of these 'Problem with Printhead,' 'Printer Failure,' or 'Ink System Failure' error messages and alphanumeric codes, we have provided a few guided steps to get you to the right troubleshooting document for your error. Select the statement that best describes your situation.
Ok, we are getting closer to determining the appropriate troubleshooting document. You have helped us determine that the error code might be related to the ink system in your printer. Just a few more questions and we will get you to the right document.

Does your printer have a printhead
Printer part that emits ink during printing.
that can be removed?

    Removable printheads have a latch on the side of the printhead carriage.
    Removable printheads have a latch (indicated by the arrow)Non-removable printheads do not have a latch
    Arrow pointing to latch on side of printheadIllustration of printhead with no latch on the side of the printhead.
    Arrow pointing to latch on side of printheadIllustration of printhead with no latch on the side of the printhead.
Which cartridges does your printer use?
If you are unsure, open the cartridge door and look at the cartridges.
HP Cartridges 564, 655, 364, 178, 862, or 920HP Cartridges 950 and 951
Image of HP cartridgesImage of HP cartridges
OK, one more question. Which cartridges does your printer use?
If you are unsure, open the cartridge door and look at the cartridges.
HP Cartridges 564, 655, 364, 178, 862, 920, 934, or 935HP Cartridges 932 and 933HP Cartridges 02, 363, 17, or 801
Image of HP cartridgesImage of HP cartridgesImage of HP cartridges