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The Printer Loses the Network Connection in Windows XP after the Computer Is On for Four to Twelve Hours

  • PrintPrint
This document is for HP Deskjet, Officejet, and Photosmart Printers manufactured in 2011 or earlier running Windows XP with HP Full Feature driver version 23 through 24.6 only.
Your HP printer loses the wired (Ethernet) or wireless network connection after the computer is turned on for four to twelve hours. This issue occurs on a computer running Windows XP with HP Full Feature driver, version 23 through 24.6, installed. The printer might have previously printed or scanned over the network. Other network devices and the computer's Internet connection might be unstable, causing errors or connection failures.
You might also experience any of the following symptoms:
  • Cannot print over the network to the HP printer.
  • Cannot scan over the network to the HP printer.
  • Scans from a wired or wireless networked printer to the computer stop working.
  • The computer is no longer able to connect to other network devices or the Internet.
  • Internet browsing becomes sluggish or stops completely (cannot display pages).
  • The computer network performance is slow, and eventually unresponsive.
To check the version number of your HP Full Feature driver to make sure that your computer has driver version 23 through 24.6 installed, follow these steps:
  1. Open the print driver toolbox. Double-click the HP printer icon on the desktop, or click Start (), click All Programs, click HP, and then click your HP printer.
  2. Click Estimated Ink Levels.
  3. Click the Device Information tab, and then check the software version number.

Solution: Uninstall the old driver and install an updated driver

If you are currently running Windowxs XP with HP Full Feature driver 23 through 24.6, an updated software driver may resolve the issue. Follow these steps to uninstall the old driver and reinstall the updated driver.

Step one: Uninstall the software driver

NOTE:If your printer is connected with an Ethernet connection, disconnect the Ethernet cable before following these steps.
  1. On the Windows taskbar, click Start (), and then click All Programs. A list of programs installed on your computer displays.
  2. Click the HP folder, and then click the folder with the name and model number of your HP product.
  3. Click Uninstall, and then follow the on-screen instructions. The software uninstalls.

Step two: Download and install the updated software driver

  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. Type your printer model number.
    2. Click Go.
      You might need to select your printer model number from a list of similar printer models.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature or solution software and driver listed, and then follow the on-screen instructions to save the software to your computer.
If the above solution did not resolve the issue, changing the ink alert setting and disabling the Scan to Computer setting might provide a workaround to the issue.

Step one: Change the ink alerts setting

  1. Double-click the HP printer icon on the desktop, or click Start (), click All Programs, click HP, and then click your HP printer.
  2. Under Shopping Resources, click Estimated Ink Levels.
  3. Click the Advanced Settings tab.
  4. Click the box next to Only show me ink alerts when I print, and then click Close to save the change.
  5. Restart the computer. It is important that you restart the computer to resolve the issue.
    1. Click Start (), and then click Shut Down ().
    2. From the What do you want the computer to do? drop-down list, click Restart, and then click OK.

Step two: Disable the Scan to Computer setting

  1. Click Scanner Actions, and then click Manage Scan to Computer.
  2. Click the Disable button.
  3. Click to remove the check next to Automatically start Scan to Computer when I log into Windows.
  4. Click Close to save the settings.
    NOTE:To scan from the HP software or from the printer control panel, reverse the previous steps to temporarily enable the Scan to Computer setting. After scanning, disable the setting again.

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