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Printer Loses the Network Connection in Windows XP after the Computer Is On for Four to Twelve Hours

  • PrintPrint


Your HP printer loses the wired (Ethernet) or wireless network connection after the computer is turned on for four to twelve hours. This issue occurs on a computer running Windows XP with HP driver (version 23 through 24.6) installed. The printer might have previously printed or scanned over the network. Other network devices and the computer's Internet connection might be unstable, causing errors or connection failures.
You might also experience any of the following symptoms:
  • Cannot print over the network to the HP printer.
  • Cannot scan over the network to the HP printer.
  • Scans from a wired or wireless networked printer to the computer stop working.
  • The computer is no longer able to connect to other network devices or the Internet.
  • Internet browsing becomes sluggish or stops completely (cannot display pages).
  • The computer network performance is slow, and eventually unresponsive.
To check the version number of your HP Full Feature driver, follow these steps:
  1. Open the print driver toolbox. Double-click the HP printer icon on the desktop, or click Start ( ), click All Programs , click HP , and then click your HP printer.
  2. Click Estimated Ink Levels .
  3. Click the Device Information tab, and then check the software version number.

Solution: Uninstall the old driver and install an updated driver

An updated software driver may resolve the issue. Follow these steps to uninstall the old driver and reinstall the updated driver.

Step one: Uninstall the software driver

NOTE:If your printer is connected with an Ethernet connection, disconnect the Ethernet cable before following these steps.
  1. On the Windows taskbar, click Start ( ), and then click All Programs . A list of programs installed on your computer displays.
  2. Click the HP folder, and then click the folder with the name and model number of your HP product.
  3. Click Uninstall , and then follow the on-screen instructions. The software uninstalls.

Step two: Download the updated software driver

To get the most recent driver for your printer you need to download it. Do not use the CD that shipped with the printer because the driver might be out of date.
  1. Go to Get Software and Drivers to browse to the Get Software and Drivers page.
  2. Check the instructions on the page, and then click the Plus sign ( ) next to the correct heading for additional instructions:
  3. Click the Plus sign ( ) next to Driver , and then click the driver that you want to download.
  4. Read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
  5. Click Download .
  6. If the File Download Security Warning window displays, click Save , and then browse to the location on your computer where you want to save the file.
  7. Click Save . The software downloads to your computer.
    Hint: Make a note of the folder where you saved the file in case you want to install it later.

Step three: Install the software driver

During the installation, the Basic Device Software is required to enable full printer functionality. HP also includes valuable software to help you get the most out of your printer.
Follow these steps to install the downloaded software.
  1. When the download is complete and you are ready to install the files, click Open Folder , and then click the downloaded file. The file name ends in .exe .
    NOTE:If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then click it.
  2. You can accept the default place to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation.
  3. When the Printer Setup Wizard starts, follow the on-screen instructions to install the software with a network connection.
    NOTE:During the installation, you might be prompted to set up the printer hardware. If you have already set up the printer hardware, you can click Next to bypass any hardware setup steps.
If the above solution did not resolve the issue, follow these workaround steps.
Step one: Change the ink alerts setting
  1. Double-click the HP printer icon on the desktop, or click Start ( ), click All Programs , click HP , and then click your HP printer.
  2. Under Shopping Resources , click Estimated Ink Levels .
  3. Click the Advanced Settings tab.
  4. Click the box next to Only show me ink alerts when I print , and then click Close to save the change.
  5. Restart the computer. It is important that you restart the computer to resolve the issue.
    1. Click Start ( ), and then click Shut Down ( ).
    2. From the What do you want the computer to do? drop-down list, click Restart , and then click OK .
Step two: Disable the Scan to Computer setting
  1. Click Scanner Actions , and then click Manage Scan to Computer .
  2. Click the Disable button.
  3. Click to remove the check next to Automatically start Scan to Computer when I log into Windows .
  4. Click Close to save the settings.
    NOTE:To scan from the HP software or from the printer control panel, reverse the previous steps to temporarily enable the Scan to Computer setting. After scanning, disable the setting again.

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