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The Mouse Cursor Turns Into an Hourglass (System is Busy) After an HP Printer Network Installation

  • PrintPrint

Issue

The computer is busy or performance becomes poor after installing the HP printer on a network.
Additionally, one or more of the following symptoms might occur:
  • The mouse cursor freezes, flickers, or turns into an hourglass.
  • Task manager reports that HPNetworkCommunicator is running excessively.
  • While the printer is offline, the mouse cursor freezes, flickers, or turns into an hourglass.
  • When the computer is not connected to or in range of the network that the printer is connected to, the mouse cursor freezes, flickers, or turns into an hourglass.
NOTE:This document only applies to computers experiencing one or more of these symptoms following an HP network installation. This document does not address computer performance as a result of any other issue.

Solution

Click the plus sign () next to your operating system for more information.
Follow these steps for a computer with Windows XP.

Solution: Uninstall the old driver and install an updated driver

An updated software driver may resolve the issue. Follow these steps to uninstall the old driver and reinstall the updated driver.

Step one: Uninstall the driver

  1. Disconnect the Ethernet cable from the printer, if connected.
  2. On the Windows taskbar, click Start (), and then click All Programs. A list of programs installed on your computer displays.
  3. Click the HP folder, and then click the folder with the name and model number of your HP printer.
  4. Click Uninstall, and then follow the on-screen instructions. The software uninstalls.

Step two: Download the updated driver

To get the most recent driver for your printer you need to download it. Do not use the CD that shipped with the printer because the driver might be out of date.
  1. Go to Get Software and Drivers to browse to the Get Software and Drivers page.
  2. Check the instructions on the page, and then click the Plus sign () next to the correct heading for additional instructions:
  3. Click the Plus sign () next to Driver, and then click the driver that you want to download.
  4. Read through the minimum system requirements and additional instructions. You can also click View directions () for complete download instructions.
  5. Click Download.
  6. If the File Download Security Warning window displays, click Save, and then browse to the location on your computer where you want to save the file.
  7. Click Save. The software downloads to your computer.
    Hint: Make a note of the folder where you saved the file in case you want to install it later.

Step three: Install the driver

During the installation, the Basic Device Software is required to enable full printer functionality. HP also includes valuable software to help you get the most out of your printer.
Follow these steps to install the downloaded software.
  1. When the download is complete and you are ready to install the files, click Open Folder, and then click the downloaded file. The file name ends in .exe.
    NOTE:If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then click it.
  2. You can accept the default place to save the files. Click Next, and then wait while the installer extracts the files to prepare for installation.
  3. When the Printer Setup Wizard starts, follow the on-screen instructions to install the software with a network connection.
    NOTE:During the installation, you might be prompted to set up the printer hardware. If you have already set up the printer hardware, you can click Next to bypass any hardware setup steps.
If the solution did not fix the problem, try the following workaround.

Step one: Change the ink alerts setting

  1. Double-click the HP printer icon on the desktop, or click Start (), click All Programs, click HP, and then click your HP printer.
  2. Under Shopping Resources, click Estimated Ink Levels.
  3. Click the Advanced Settings tab.
  4. Under Show Alerts, select Only show me ink alerts when I print.
    Do not close the HP software.

Step two: Disable the Scan to Computer setting

  1. Click Scanner Actions, and then click Manage Scan to Computer.
  2. Click the Disable button.
  3. Click to remove the check next to Automatically start Scan to Computer when I log into Windows.
  4. Click Close to save the settings.
    NOTE:To scan from the HP software or from the printer control panel, reverse the previous steps to temporarily enable the Scan to Computer setting. After scanning, disable the setting again.
Follow these steps for a computer with Windows Vista.

Solution: Uninstall the old driver and install an updated driver

An updated software driver may resolve the issue. Follow these steps to uninstall the old driver and reinstall the updated driver.

Step one: Uninstall the driver

  1. Disconnect the Ethernet cable from the printer, if connected.
  2. On the Windows taskbar, click the Windows icon (), and then click Programs. A list of programs installed on your computer displays.
  3. Click the HP folder, and then click the folder with the name and model number of your printer.
  4. Click Uninstall, and then follow the on-screen instructions. The software uninstalls.

Step two: Download the updated driver

To get the most recent driver for your printer you need to download it. Do not use the CD that shipped with the printer because the driver might be out of date.
  1. Go to Get Software and Drivers to browse to the Get Software and Drivers page.
  2. Check the instructions on the page, and then click the Plus sign () next to the correct heading for additional instructions:
  3. Click the Plus sign () next to Driver, and then click the driver that you want to download.
  4. Read through the minimum system requirements and additional instructions. You can also click View directions () for complete download instructions.
  5. Click Download.
  6. If the File Download Security Warning window displays, click Save, and then browse to the location on your computer where you want to save the file.
  7. Click Save. The software downloads to your computer.
    Hint: Make a note of the folder where you saved the file in case you want to install it later.

Step three: Install the driver

During the installation, the Basic Device Software is required to enable full printer functionality. HP also includes valuable software to help you get the most out of your printer.
Follow these steps to install the downloaded software.
  1. When the download is complete and you are ready to install the files, click Open Folder, and then click the downloaded file. The file name ends in .exe.
    NOTE:If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then click it.
  2. You can accept the default place to save the files. Click Next, and then wait while the installer extracts the files to prepare for installation.
  3. When the Printer Setup Wizard starts, follow the on-screen instructions to install the software with a network connection.
    NOTE:During the installation, you might be prompted to set up the printer hardware. If you have already set up the printer hardware, you can click Next to bypass any hardware setup steps.
If the solution did not fix the problem, try the following workaround.

Step one: Change the ink alerts setting

  1. Double-click the HP printer icon on the desktop, or click the Windows icon (), click Programs, click HP, and then click your HP printer.
  2. Under Shopping Resources, click Estimated Ink Levels.
  3. Click the Advanced Settings tab.
  4. Under Show Alerts, select Only show me ink alerts when I print.
    Do not close the HP software.

Step two: Disable the Scan to Computer setting

  1. Click Scanner Actions, and then click Manage Scan to Computer.
  2. Click the Disable button.
  3. Click to remove the check next to Automatically start Scan to Computer when I log into Windows.
  4. Click Close to save the settings.
NOTE:To scan from the HP software or from the printer control panel, reverse the previous steps to temporarily enable the Scan to Computer setting. After scanning, disable the setting again.
Follow these steps for a computer with Windows 7.

Solution: Uninstall the old driver and install an updated driver

An updated software driver may resolve the issue. Follow these steps to uninstall the old driver and reinstall the updated driver.

Step one: Uninstall the driver

  1. Disconnect the Ethernet cable from the printer, if connected.
  2. On the Windows taskbar, click the Windows icon (), and then click Programs. A list of programs installed on your computer displays.
  3. Click the HP folder, and then click the folder with the name and model number of your printer.
  4. Click Uninstall, and then follow the on-screen instructions. The software uninstalls.

Step two: Download the updated driver

To get the most recent driver for your printer you need to download it. Do not use the CD that shipped with the printer because the driver might be out of date.
  1. Go to Get Software and Drivers to browse to the Get Software and Drivers page.
  2. Check the instructions on the page, and then click the Plus sign () next to the correct heading for additional instructions:
  3. Click the Plus sign () next to Driver, and then click the driver that you want to download.
  4. Read through the minimum system requirements and additional instructions. You can also click View directions () for complete download instructions.
  5. Click Download.
  6. If the File Download Security Warning window displays, click Save, and then browse to the location on your computer where you want to save the file.
  7. Click Save. The software downloads to your computer.
    Hint: Make a note of the folder where you saved the file in case you want to install it later.

Step three: Install the driver

During the installation, the Basic Device Software is required to enable full printer functionality. HP also includes valuable software to help you get the most out of your printer.
Follow these steps to install the downloaded software.
  1. When the download is complete and you are ready to install the files, click Open Folder, and then click the downloaded file. The file name ends in .exe.
    NOTE:If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then click it.
  2. You can accept the default place to save the files. Click Next, and then wait while the installer extracts the files to prepare for installation.
  3. When the Printer Setup Wizard starts, follow the on-screen instructions to install the software with a network connection.
    NOTE:During the installation, you might be prompted to set up the printer hardware. If you have already set up the printer hardware, you can click Next to bypass any hardware setup steps.
If the solution did not fix the problem, try the following workaround.

Step one: Change the ink alerts setting

  1. Double-click the HP printer icon on the desktop, or click the Windows icon (), click All Programs, click HP, and then click your HP printer.
  2. Under Shopping Resources, click Estimated Ink Levels.
  3. Click the Advanced Settings tab.
  4. Under Show Alerts, select Only show me ink alerts when I print.
    Do not close the HP software.

Step two: Disable the Scan to Computer setting

  1. Click Scanner Actions, and then click Manage Scan to Computer.
  2. Click the Disable button.
  3. Click to remove the check next to Automatically start Scan to Computer when I log into Windows.
  4. Click Close to save the settings.
NOTE:To scan from the HP software or from the printer control panel, reverse the previous steps to temporarily enable the Scan to Computer setting. After scanning, disable the setting again.

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