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'The parameter is incorrect' Error Message Displays on the Computer

  • PrintPrint

Issue

'The parameter is incorrect' error message displays on the computer after clicking Maintenance Tasks or clicking Estimated Ink Levels in the HP printer software. The printer still prints, scans, copies, or faxes.
The error message does not display when performing the same maintenance tasks using the Embedded Web Server (EWS), or from the printer control panel.
You might have recently upgraded the printer firmware.
Click the plus sign () next to your operating system for more information.
Follow these solutions in the order presented to resolve the issue in Windows XP.

Solution one: Download and install a software update

Follow these steps to download and install a software update to resolve the issue.

Step one: Download and install the update

  1. Turn on the printer.
  2. Click Download, and then follow the on-screen instructions to save the software to your computer.
  3. Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to complete the installation.

Step two: Check for the error message

To make sure that the issue is resolved, follow these steps to check the ink levels.
  1. Open the HP software. Click Start (), click All Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer ().
    NOTE:You can also open the HP software from your computer desktop; double-click the icon for your HP printer.
  2. In the HP software window, under the Shopping Resources heading, click Estimated Ink Levels.
    The HP Toolbox opens and displays a graphic of the estimated ink levels for each cartridge.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Delete the XmlFileCache folder

Follow these steps to delete the XmlFileCache folder and subfolders.

Step one: Delete the XmlFileCache folder

  1. Click Start (), and then click Search.
  2. Type XmlFileCache, and then press Enter on the keyboard.
    • If there is not a match in the Search results, skip to the next solution.
    • If there is a match in the Search results, continue with the next step to delete the folder.
  3. Click to highlight the XmlFileCache folder, press Delete on the keyboard, and then click Yes.

Step two: Check for the error message

To make sure that the issue is resolved, follow these steps to check the ink levels.
  1. Open the HP software. Click Start (), click All Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer ().
    NOTE:You can also open the HP software from your computer desktop; double-click the icon for your HP printer.
  2. In the HP software window, under the Shopping Resources heading, click Estimated Ink Levels.
    The HP Toolbox opens and displays a graphic of the estimated ink levels for each cartridge.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Uninstall and reinstall the software

Follow these steps to uninstall, and then reinstall the HP software.

Step one: Uninstall the software

To remove the print driver and other software, try Method one first. If that method does not work, use Method two.
  1. Click Start (), and then click All Programs.
  2. Click the HP or Hewlett Packard folder, and then click the folder for your printer. The folder is labeled according to the printer series number.
    If there is no folder for your printer, skip to the next method.
  3. Click Uninstall or Uninstall Software, and then follow the on-screen instructions to complete the process. Use the following information to determine which option to choose when you remove the software:
    Uninstall all HP printers associated with this device Select this option if you do not have another HP printer that might be sharing some software.
    Choose which HP printers to uninstallSelect this option if another HP printer shares some software.
  4. Restart the computer.
  1. Click Start (), click Control Panel, and then double-click Add or Remove Programs. A list of programs installed on your computer opens.
  2. Find your HP print driver in the list. The driver might not be listed by printer name. Look for the printer type (Officejet).
    If your print driver does not display in the list of installed programs, continue with these steps to remove any other HP software that you do not need.
  3. Click the driver, and then click Remove or Change/Remove. When the process completes, select the option to restart your computer later.
  4. Check the list of installed programs for other HP software components.
  5. Remove any other HP software components that you do not need by clicking Remove or Change/Remove. If prompted, select the option to restart your computer later.
  6. Restart the computer.

Step two: Download and install the current software

Follow these steps to download and then install the most current software package available for your printer.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. In the Enter product name or number field, type your printer model or number.
    2. In the Questions or keywords field, type driver, and then press Enter.
      You might need to select your printer model number from a list of similar printer models.
    3. Next to the image of your printer, click the name of your printer.
      Figure 1: Example of the link to your printer homepage
      Image: Example of the link next to your printer homepage
    4. On the HP support site, click Drivers.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature software and driver listed, and then follow the prompts to save the driver to your computer.
  7. Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to install the software.

Step three: Check for the error message

To make sure that the issue is resolved, follow these steps to check the ink levels.
  1. Open the HP software. Click Start (), click All Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer ().
    NOTE:You can also open the HP software from your computer desktop; double-click the icon for your HP printer.
  2. In the HP software window, under the Shopping Resources heading, click Estimated Ink Levels.
    The HP Toolbox opens and displays a graphic of the estimated ink levels for each cartridge.
Follow these solutions in the order presented to resolve the issue in Windows Vista.

Solution one: Download and install a software update

Follow these steps to download and install a software update to resolve the issue.

Step one: Download and install the update

  1. Turn on the printer.
  2. Click Download, and then follow the on-screen instructions to save the software to your computer.
  3. Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to complete the installation.

Step two: Check for the error message

To make sure that the issue is resolved, follow these steps to check the ink levels.
  1. Open the HP software. Click the Windows icon (), click Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer ().
    NOTE:You can also open the HP software from your computer desktop; double-click the icon for your HP printer.
  2. In the HP software window, under the Shopping Resources heading, click Estimated Ink Levels.
    The HP Toolbox opens and displays a graphic of the estimated ink levels for each cartridge.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Delete the XmlFileCache folder

Follow these steps to delete the XmlFileCache folder and subfolders.

Step one: Delete the XmlFileCache folder

  1. Click the Windows icon (), and then click Computer.
  2. Click Organize, and then click Folder and search options.
  3. In the Folder Options window, click the View tab.
  4. Under the Hidden files and folders section, click to select the radio button next to Show hidden files, folders, and drives, and then click OK.
  5. Click to expand Windows (C:) (or the drive where the HP software is installed), click Program Files, click HP, and then click your HP printer's folder.
  6. Click the XmlFileCache folder, press Delete on the keyboard, and then click Yes.
    Or, right-click the XmlFileCache folder, click Delete, and then click Yes.

Step two: Check for the error message

To make sure that the issue is resolved, follow these steps to check the ink levels.
  1. Open the HP software. Click the Windows icon (), click Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer ().
    NOTE:You can also open the HP software from your computer desktop; double-click the icon for your HP printer.
  2. In the HP software window, under the Shopping Resources heading, click Estimated Ink Levels.
    The HP Toolbox opens and displays a graphic of the estimated ink levels for each cartridge.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Uninstall and reinstall the software

Follow these steps to uninstall, and then install the HP software.

Step one: Uninstall the software

To remove the print driver and other software, try Method one first. If that method does not work, use Method two.
  1. Click the Windows icon (), and then click All Programs.
  2. Click the HP or Hewlett Packard folder, and then click the folder for your printer. The folder is labeled according the printer series number.
    If there is no folder for your printer, skip to the next method: Uninstall the software using the Windows Control Panel.
  3. Click Uninstall or Uninstall Software, and then follow the on-screen instructions to complete the process. Use the following information to determine which option to choose when you remove the software:
    Uninstall all HP printers associated with this device Select this option if you do not have another HP printer that might be sharing some software.
    Choose which HP printers to uninstallSelect this option if another HP printer shares some software.
  4. Restart the computer.
  1. Click the Windows icon (), and then click Control Panel.
  2. Access the program list:
    • Control Panel Home view: Under Programs, click Uninstall a Program.
    • Classic view: Double-click Programs and Features.
  3. Find your HP printer driver in the list. The driver might not be listed by printer name. Look for the printer type (Officejet).
    If your printer driver does not display in the list of installed programs, continue with these steps to remove any other HP software that you do not need.
  4. Click the driver, and then click Uninstall or Uninstall/Change. When the process completes, select the option to restart your computer later.
  5. Check the list of installed programs for other HP software components.
  6. Remove any other HP software components that you don't need by clicking Uninstall or Uninstall/Change. If prompted, select the option to restart your computer later.
  7. Restart the computer.

Step two: Download and install the current software

Follow these steps to download and then install the most current software package available for your printer.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. In the Enter product name or number field, type your printer model or number.
    2. In the Questions or keywords field, type driver, and then press Enter.
      You might need to select your printer model number from a list of similar printer models.
    3. Next to the image of your printer, click the name of your printer.
      Figure 2: Example of the link to your printer homepage
      Image: Example of the link next to your printer homepage
    4. On the HP support site, click Drivers.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature software and driver listed, and then follow the prompts to save the driver to your computer.
  7. Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to install the software.

Step three: Check for the error message

To make sure that the issue is resolved, follow these steps to check the ink levels.
  1. Open the HP software. Click the Windows icon (), click Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer ().
    NOTE:You can also open the HP software from your computer desktop; double-click the icon for your HP printer.
  2. In the HP software window, under the Shopping Resources heading, click Estimated Ink Levels.
    The HP Toolbox opens and displays a graphic of the estimated ink levels for each cartridge.
Follow these solutions in the order presented to resolve the issue in Windows 7.

Solution one: Download and install a software update

Follow these steps to download and install a software update to resolve the issue.

Step one: Download and install the update

  1. Turn on the printer.
  2. Click Download, and then follow the on-screen instructions to save the software to your computer.
  3. Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to complete the installation.

Step two: Check for the error message

To make sure that the issue is resolved, follow these steps to check the ink levels.
  1. Open the HP software. Click the Windows icon (), click Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer ().
    NOTE:You can also open the HP software from your computer desktop; double-click the icon for your HP printer.
  2. In the HP software window, under the Shopping Resources heading, click Estimated Ink Levels.
    The HP Toolbox opens and displays a graphic of the estimated ink levels for each cartridge.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Delete the XmlFileCache folder

Follow these steps to delete the XmlFileCache folder and subfolders.

Step one: Delete the XmlFileCache folder

  1. Click the Windows icon (), and then click Computer.
  2. Click Organize, and then click Folder and search options.
  3. In the Folder Options window, click the View tab.
  4. Under the Hidden files and folders section, click to select the radio button next to Show hidden files, folders, and drives, and then click OK.
  5. Click to expand Windows (C:) (or the drive where the HP software is installed), click Program Files, click HP, and then click your HP printer's folder.
    If the HP folder is not located under Program Files, click the Program Files (x86) folder instead.
  6. Click the XmlFileCache folder, press Delete on the keyboard, and then click Yes.
    Or, right-click the XmlFileCache folder, click Delete, and then click Yes.

Step two: Check for the error message

To make sure that the issue is resolved, follow these steps to check the ink levels.
  1. Open the HP software. Click the Windows icon (), click Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer ().
    NOTE:You can also open the HP software from your computer desktop; double-click the icon for your HP printer.
  2. In the HP software window, under the Shopping Resources heading, click Estimated Ink Levels.
    The HP Toolbox opens and displays a graphic of the estimated ink levels for each cartridge.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Uninstall and reinstall the software

Follow these steps to uninstall, and then install the HP software.

Step one: Uninstall the software

To remove the print driver and other software, try Method one first. If that method does not work, use Method two.
  1. Click the Windows icon (), and then click All Programs.
  2. Click the HP or Hewlett Packard folder, and then click the folder for your printer. The folder is labeled according the printer series number.
    If there is no folder for your printer, skip to the next method: Uninstall the software using the Windows Control Panel.
  3. Click Uninstall or Uninstall Software, and then follow the on-screen instructions to complete the process. Use the following information to determine which option to choose when you remove the software:
    Uninstall all HP printers associated with this device Select this option if you do not have another HP printer that might be sharing some software.
    Choose which HP printers to uninstallSelect this option if another HP printer shares some software.
  4. Restart the computer.
  1. Click the Windows icon (), and then click Control Panel.
  2. Access the program list:
    • Control Panel Home view: Under Programs, click Uninstall a Program.
    • Classic view: Double-click Programs and Features.
  3. Find your HP printer driver in the list. The driver might not be listed by printer name. Look for the printer type (Officejet).
    If your printer driver does not display in the list of installed programs, continue with these steps to remove any other HP software that you do not need.
  4. Click the driver, and then click Uninstall or Uninstall/Change. When the process completes, select the option to restart your computer later.
  5. Check the list of installed programs for other HP software components.
  6. Remove any other HP software components that you don't need by clicking Uninstall or Uninstall/Change. If prompted, select the option to restart your computer later.
  7. Restart the computer.

Step two: Download and install the current software

Follow these steps to download and then install the most current software package available for your printer.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. In the Enter product name or number field, type your printer model or number.
    2. In the Questions or keywords field, type driver, and then press Enter.
      You might need to select your printer model number from a list of similar printer models.
    3. Next to the image of your printer, click the name of your printer.
      Figure 3: Example of the link to your printer homepage
      Image: Example of the link next to your printer homepage
    4. On the HP support site, click Drivers.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature software and driver listed, and then follow the prompts to save the driver to your computer.
  7. Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to install the software.

Step three: Check for the error message

To make sure that the issue is resolved, follow these steps to check the ink levels.
  1. Open the HP software. Click the Windows icon (), click Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer ().
    NOTE:You can also open the HP software from your computer desktop; double-click the icon for your HP printer.
  2. In the HP software window, under the Shopping Resources heading, click Estimated Ink Levels.
    The HP Toolbox opens and displays a graphic of the estimated ink levels for each cartridge.

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