Jump to content

Replacing the Cartridges

  • PrintPrint

Introduction

This document contains steps for replacing the cartridges.
To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper.
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country/region location is correct.
Genuine HP cartridges can also be purchased from other retailers.

Video of replacing a cartridge

The following video demonstrates how to replace a cartridge.
NOTE:This video shows an HP Deskjet 3512 e-All-in-One Printer, but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .

Replace the cartridges

Follow these steps to replace and then align the cartridges.
NOTE:The alignment process should begin automatically after replacing the cartridges.

Step one: Replace the cartridge

  1. Press the Power button to turn on the printer, if it is not already turned on.
  2. Load plain white paper into the input tray.
  3. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the printer is idle and silent before continuing.
    Figure 1: Open the cartridge access door
    Image: Open the cartridge access door
  4. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.
    Figure 2: Remove the cartridge
    Image: Remove the cartridge
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 3: Do not touch the contacts or nozzles
    Image: Do not touch the contacts or nozzles
  5. Remove the new cartridge from its packaging, and then pull the pink pull tab to remove the plastic tape.
    Figure 4: Remove the plastic tape
    Image: Remove the tape from the cartridge
  6. Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the cartridge is inserted in the proper slot.
    Figure 5: Insert the correct cartridge into the slot
    Image: Insert the cartridge
  7. Push the cartridge forward into its slot until it snaps into place.
    Figure 6: Snap the cartridge into place
    Image: Snap the cartridge into place
  8. Repeat these steps to replace the other cartridge, if necessary.
  9. Close the cartridge access door.
    Figure 7: Close the cartridge access door
    Image: Close the cartridge access door
  10. Follow any prompts on the screen.
  11. Wait about 30 seconds for the alignment page to automatically print.
    Figure 8: The alignment page prints automatically after 30 seconds
    Image: The alignment page prints automatically after 30 seconds
    NOTE:The printer prints an alignment page automatically only when a new cartridge has been installed.

Step two: Align the cartridges

Follow these steps to align the printer using the printer control panel.
  1. Lift the scanner lid.
  2. Place the alignment page with the print side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page.
    Figure 9: Place the alignment page on the scanner glass
    Image: Place the alignment page on the scanner glass
  3. Close the scanner lid.
  4. On the printer control panel press OK to begin the scan. The printer automatically aligns the cartridges.

HP Support forums

Find solutions and collaborate with others on the HP Support Forum
HP.comHP on FacebookHP on TwitterHP on YouTubeHP on Linked InHP on FlickrHP on Google+