Jump to content

Installing and Using an HP Printer in Windows RT

  • PrintPrint
You can easily install the print driver
A print driver is a software program that allows the computer to run the printer.
for your Windows RT
Microsoft's operating system released in 2012 designed to run on devices such as the Microsoft Surface tablet.
device for a USB or a Network Connection. HP has included a basic print driver for your printer in the Windows RT operating system (called an in-Operating System or in-OS driver). HP also offers two free Windows Store apps for enhanced printing and scanning functionality.
What is an in-OS driver?
About the driver:Available in the Windows RT operating system, this driver provides basic printer functionality. It automatically installs the most current driver when the printer is connected to the computer with a USB cable or is detected on the network.
What can I do with the in-OS driver?Perform basic printing tasks from apps such as Internet Explorer and Microsoft Office. Scan from Desktop apps such as Paint.
Will I lose any functionality with this driver?Some of the buttons on the printer do not function and some of the advanced printer features are not available when compared to a full feature driver you might have used with a Windows computer. See the Frequently asked questions section in this document for options and steps to perform common printing and scanning tasks.
What Windows Store apps are available from HP?
HP Printer Control app: Provides helpful tools to manage your printer, including checking estimated ink levels, product support links, and convenient shopping for supplies.
HP Scan and Capture app: Easily scan documents and photos with supported networked printers in a friendly user interface.

Click here for a list of printers that support the HP Scan and Capture app .
How do I get these apps? Visit the Windows Store, and search for HP to find and install the apps.
Here are some simple installation steps to get you printing right away.
NOTE:If you are not using the latest version of Windows 8, the information in this document might not match. You can get the latest version from the Microsoft Store.

Step one: Install the in-OS print driver

Follow these steps to install the in-OS driver for a wired, wireless, or USB connection.

Wired (Ethernet) or wireless connection

  1. Turn the printer on and make sure that it is connected to the network.
  2. Windows RT detects the printer on the network and installs the in-OS driver.
If the installation did not begin automatically, follow these steps to add the printer in Devices and Printers .
  1. Swipe from the right side of the touchscreen, or move the mouse cursor to the lower or upper-right corner of the screen to open the Charms bar.
  2. Click Search ( ).
  3. Type Devices and printers in the search box, and then click Devices and Printers in the results.
  4. Click Add a printer . The device searches for available printers.
  5. Select your printer, and then click Next .
  6. Windows automatically detects your printer model and installs the correct driver.
  7. After the installation completes, the Add Printer window displays. Either accept the default printer name or rename it, and then click Next .
  8. Choose whether to share the printer over the network, and then click Next .
  9. Choose whether to set the printer as the default printer, and then click Finish .

USB connection

  1. Turn the printer on.
  2. Connect the USB cable to the printer and to the device. Windows RT automatically installs the in-OS driver for the printer.
If the installation did not begin automatically, follow these steps to add the printer in Devices and Printers .
  1. Make sure that the printer is turned on and that it is connected to the device with the USB cable.
  2. Swipe from the right side of the touchscreen, or move the mouse cursor to the lower or upper-right corner of the screen to open the Charms bar.
  3. Click Search ( ).
  4. Type Devices and printers in the search box, and then click Devices and Printers in the results.
  5. Click Add a printer . The device searches for available printers.
  6. Select your printer, and then click Next .
  7. Windows automatically detects your printer model and installs the correct driver.
  8. After the installation completes, the Add Printer window displays. Either accept the default printer name or rename it, and then click Next .
  9. Choose whether to set the printer as the default printer, and then click Finish .

Step two: Install the HP apps for network-installed printers (optional)

NOTE:Your printer must connect to a wired (Ethernet) or wireless network to use the HP Printer Control app and the HP Scan and Capture app in Windows RT. These apps are not supported for all HP printers.
  1. From the Start screen, click Store .
  2. Swipe from the right side of the touchscreen, or move the mouse cursor to the lower or upper-right corner of the screen to open the Charms bar.
  3. Click Search ( ), type HP in the search text box, and then click Search . The HP Printer Control and HP Scan and Capture apps display in the results.
  4. Click one of the apps, and then click Install to install it. Repeat this step to install the other app.

Step three: Print a document or photo

Follow these steps to print from a Start screen app or from a Desktop app.
Follow these steps to print from an app (software program) on the Start screen in Windows RT.
  1. From the Start screen, click an app, such as Internet Explorer, that you want to print from.
  2. Swipe from the right side of the touchscreen, or move the mouse cursor to the lower or upper-right corner of the screen to open the Charms bar.
  3. Click Devices to display a list of installed devices including printers.
  4. Click the HP driver that you installed.
  5. Click Print to print.
NOTE:Since it is up to the app developer to include the ability to print, not all apps will have the print option. If no printers are listed under Devices, make sure that an HP print driver has been installed, and then contact the app developer to see if printing from it is an option.
Follow these steps to print from an app (software program) designed to launch in the classic Desktop interface in Windows RT.

Video of printing from the Desktop

NOTE:Although the steps in this video are for Windows 8, they also apply to Windows RT.
The following video demonstrates how to print in Windows 8 from the Desktop.
If you have trouble viewing the video or to view the video in a different size, click or tap here to play the video on YouTube .
  1. From the Desktop or the Start screen, click a Desktop app, such as Microsoft Office Word, that you want to print from. The app opens on the Desktop.
  2. Click File , and then click Open . Browse to select the document or photo that you wish to open, and then click Open .
  3. Click File , and then click Print . The Print window displays.
  4. In the Select Printer section, click the HP print driver that you installed.
    NOTE:'HP PCL3 A-size Printer Class Driver' is an example of an in-OS print driver you might see.
  5. Click OK to print.

Frequently asked questions

Select one of the following topics for more information about using your printer in Windows RT.
Although your printer essentially functions the same with an in-OS driver in Windows RT, you might notice some differences compared to a full feature driver that is usually available with a Windows computer. Following is a summary of the differences in functionality with this driver.
  • No access to HP printing software and applications : HP printer software and applications such as HP Solution Center and HP Toolbox are not supported by the in-OS driver. However, options are available in this document to accomplish the tasks in these applications as you did before.
  • Limited functionality on the printer control panel : Functions such as Scan to Computer or Scan to Network folder will not work.
Use one of the following options to scan a document or photo, if your printer supports scanning.
HP Scan and Capture is an app that scans images and documents from your HP printer or from the built-in camera on your Windows RT device. These images can be previewed, saved, printed, or shared to other applications.
If you did not install the HP Scan and Capture app, use one of the following alternate options to scan a document or photo.
NOTE:One of these methods might not work, depending on the printer and your connection type. For instance, if the printer connects to the computer over a network you might only be able to scan using the Embedded Web Server (EWS). Try the other method if the first method you tried did not work.
You can watch a video or use the following steps to scan with Paint.
Video of scanning with Paint
NOTE:Although the steps in this video are for Windows 8, they also apply to Windows RT.
The following video demonstrates how to scan in Windows 8 with Paint.
If you have trouble viewing the video or to view the video in a different size, click or tap here to play the video on YouTube .
  1. Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.
  2. Swipe from the right side of the touchscreen, or move the mouse cursor to the lower or upper-right corner of the screen to open the Charms bar.
  3. Click Search ( ).
  4. Type Paint in the search box, and then click Paint in the results.
  5. Click File , and then click From scanner or camera .
  6. Select your printer, click OK , and then click Scan .
The following scan options and file types are available when you scan with drivers in Windows.
Scan Options
Picture : Color, Grayscale, Black and white
Text : Color, Grayscale, Black and white
Custom Settings

  • Contrast or Brightness adjustment
  • Resolution (75 - 4800 dpi, within the limits of the scanner model)
  • Picture type (Color, Grayscale, Black and White)
Supported file types
.bmp - Bitmap Image File
.jpg - JPG Image File
.tif - Tagged Image File
.png - Portable Network Graphics File
Follow these steps to scan a document from the printer's Embedded Web Server (EWS)
Embedded software that allows you to view printer status information, change settings, and manage the printer from your computer.
.
NOTE:The printer must be connected to a wired (Ethernet) or wireless network to access the EWS. You cannot access the EWS with a USB connection.
Video of scanning from the Embedded Web Server
NOTE:Although the steps in this video are for Windows 8, they also apply to Windows RT.
The following video demonstrates how to scan over a network in Windows 8 using the printer's Embedded Web Server (EWS).
If you have trouble viewing the video or to view the video in a different size, click or tap here to play the video on YouTube .
Step one: Get the printer IP address
In order to access the EWS, you need the IP address
A numeric code that uniquely identifies a device, like a computer or a printer, on a network.
assigned to your printer on your network. You can find the IP address in multiple ways, though options vary by printer.
  • Press the Wireless button on the printer control panel to view the network settings.
  • Access the Network menu on the printer control panel.
  • Print a network configuration page or wireless network test page.
For more details on these options or for instructions on finding your printer's IP address, click here to go to the support page for your printer and search for steps to print a network configuration page or to access network information on the control panel.
    If you are prompted for additional information, use the following steps to access your printer support page.
    1. Type your printer's name and number in the search box, and then click Search .
    2. If necessary, select your model in a list of similar printers.
Step two: Access the EWS
  1. From the Desktop, open an Internet browser such as Internet Explorer.
  2. In the address bar, type the product IP address given on the test page, and then press Enter on your keyboard.
    Figure 1: Example IP address in the browser address bar
    Image: Example IP address in browser address bar
    NOTE:Make sure that pop-up windows are not blocked in the browser. If pop-up windows are blocked, a message under the address line explains how to allow pop-up windows. If you try to scan with pop-up windows blocked, the scan fails.
    The EWS\Printer information page opens.
      If a 'There is a problem with this website's security certificate ' message displays in the Web browser when you try to open the EWS, or when you navigate within the EWS, click ' Continue to this website (not recommended) '.
      NOTE:Choosing ' Continue to this website (not recommended) ' will not harm your computer while you navigate within the printer's EWS. If you encounter this error outside of your HP printer's EWS, your computer could be at risk.
      If the Web browser fails to open the EWS after you click ' Continue to this website (not recommended) ', refresh the browser window.
  3. Continue to the next step.
Step three: Scan with the EWS
  1. Browse to the Scan tab of the EWS.
    NOTE:Webscan might need to be enabled before you try to scan. Click the Settings tab and locate Webscan under administrative tools to enable the function.
  2. Specify the document type, color preference, paper size, resolution, quality, and brightness.
  3. Click Start Scan .
Although you cannot fax a document directly from your device, you can still fax a printed document from the printer if your printer supports faxing.
  1. Print the document you want to fax.
  2. Place the printout on the flat surface or feeder slot in the same way you would for scanning or copying a document.
  3. Fax the paper version of the document by using the faxing buttons on the control panel of the All-in-One.
Select your connection type for steps to access files or images on a memory card inserted into the printer's card slot.
You can watch a video or use the following steps to import and view images on a memory card for a USB connection.
Video of importing and viewing images on a memory card
NOTE:Although the steps in this video are for Windows 8, they also apply to Windows RT.
The following video demonstrates how to import and view images on a memory card in Windows 8 from your printer's memory card slot.
If you have trouble viewing the video or to view the video in a different size, click or tap here to play the video on YouTube .
  1. Insert the card into the appropriate memory card slot on the printer.
    NOTE:If the card is already inserted, remove and then reinsert it.
    • If the Choose what to do with memory cards window opens , click one of the options, and then follow the instructions to access your files or images.
    • If the Choose what to do with memory cards window does not open , use the following steps to access your files or images with File Explorer.
  2. Swipe from the right side of the touchscreen, or move the mouse cursor to the lower or upper-right corner of the screen to open the Charms bar.
  3. Click Search ( ).
  4. Type File explorer in the search box, and then click File Explorer in the results.
  5. Click the drive letter that corresponds to the memory card slot on the printer to access your files or images.
You can watch a video or use the following steps to import and view images on a memory card for a network connection.
Video of importing and viewing images on a memory card
NOTE:Although the steps in this video are for Windows 8, they also apply to Windows RT.
The following video demonstrates how to import and view images on a memory card in Windows 8 from your printer's memory card slot.
If you have trouble viewing the video or to view the video in a different size, click or tap here to play the video on YouTube .
Step one: Map the network drive
  1. Insert the card into the appropriate memory card slot on the printer.
    NOTE:If the card is already inserted, remove and then reinsert it.
  2. Obtain the printer Host name by printing a network configuration report. Check the documentation that came with your printer for steps to print a network configuration report.
    For instructions on how to print a network configuration report, click here to go to the support page for your printer and search for steps to print a network configuration page or to access network information on the control panel.
      If you are prompted for additional information, use the following steps to access your printer support page.
      1. Type your printer's name and number in the search box, and then click Search .
      2. If necessary, select your model in a list of similar printers.
  3. Swipe from the right side of the touchscreen, or move the mouse cursor to the lower or upper-right corner of the screen to open the Charms bar.
  4. Click Search ( ).
  5. Type File explorer in the search box, and then click File Explorer in the results.
  6. Right-click and hold Network until a box displays, release your finger from the touchscreen, and then click Map network drive from the menu.
  7. From the Drive drop-down list, select an available drive letter.
  8. Find the Host name in the network configuration report. In the Folder text box, type \\<host name>\Memory_Card , where <host name> matches the Host name on the network configuration report.
    NOTE:Do not use the Browse feature or the mapping might fail.
  9. Check the box next to Reconnect at sign-in if it is not checked already.
  10. Click Finish .
Step two: Access the files from the memory card
NOTE:The printer must be turned on and connected to the network to access the files on the memory card.
  1. Return to the File Explorer window.
  2. Double-click or double-tap the letter and host name of the card reader on the printer to access your files or images.
To check ink levels, you can view the ink level indicators in the HP Printer Control app if you installed it.
Additionally, you can print a Self-Test Page from the printer control panel to view ink levels. Go to the support page for your printer , and then search for the document on how to print the page.
To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper .
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country or region location is correct.
See what other customers are saying at HP Consumer Forums .

HP Support forums

Find solutions and collaborate with others on the HP Support Forum
HP.comHP on FacebookHP on TwitterHP on YouTubeHP on Linked InHP on FlickrHP on Google+