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Windows 8 Update Failed to Install the Driver

  • PrintPrint


When you connected the printer to the computer with a USB cable, the Windows Update installation failed.
NOTE:If you are not using the latest version of Windows 8, the information in this document might not match. You can get the latest version from the Microsoft Store.


Follow these steps to manually install the driver for your printer.
Important : You must follow these steps in the order presented to resolve the issue.

Step one: Turn the printer off and then on

  1. Disconnect the USB cable from the printer.
  2. Turn the printer off and on again, and make sure that it is in a ready state.

Step two: Remove the printer from Devices and Printers

  1. Right-click the Start button ( ) in the lower left corner of the screen, click Search , and then type Devices and Printers .
  2. Click Devices and Printers .
  3. Right-click the printer icon ( ) for your printer, and then click Remove device . Follow the on-screen instructions to complete the process.
    NOTE: If the printer is not listed, continue to the next step to restart your computer.
  4. If multiple icons exist for the printer, remove them all.

Step three: Restart your computer

  1. Restart your computer. You might want to bookmark this page so that you can quickly return to it.
  2. Make sure that the computer is connected to the Internet.

Step four: Manually install the driver

  1. Right-click the Start button ( ) in the lower left corner of the screen, click Search , and then type Devices and Printers .
  2. Click Devices and Printers .
  3. Click Devices and Printers .
  4. Click Add a printer . The Add Printer window opens, and displays a list of printers.
  5. Click The printer that I want isn’t listed .
  6. Click the option Add a local printer or network printer with manual settings , and then click Next .
  7. Click the Use an existing port drop-down list, click LPT1: (Printer Port) , and then click Next .
  8. Click the Windows Update button and wait for the updates to complete.
  9. In the Install the printer driver window, under Manufacturer click HP , and then search for your driver under Printers . If the driver does not show up under HP, try looking under Hewlett Packard.
    NOTE:The print drivers are displayed by their series names, which means the last one or two numbers may show as zeroes. For instance, the HP Photosmart 8750 displays as HP Photosmart 8700, and the PSC 1210 displays as the PSC 1200 series.
  10. Once you find the appropriate driver, reconnect the USB cable to the printer.
  11. The Installing Device Driver Software window should briefly display on the Taskbar of the computer screen. Wait for it to disappear.
  12. Click the Cancel button on the Add Printer window.
  13. The newly installed printer now displays in the Devices and Printers window.

Still having installation issues?

Visit the HP Consumer Forums for more information.
See what other customers are saying at HP Consumer Forums .

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