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What Happened to HP Solution Center in Windows 8?

  • PrintPrint

Introduction

Although your HP printer functions essentially the same with the in-Operating System (in-OS) driver, you might notice some differences. One difference is that you will not have access to HP Solution Center as before. However, there are workarounds available for the tasks you typically perform with HP Solution Center.

HP Solution Center workarounds

Choose from the following HP Solution Center workarounds.
NOTE:If you are not using the latest version of Windows 8, the information in this document might not match. You can get the latest version from the Microsoft Store.
Choose one of the following methods to change the print settings.
  1. From the Start screen, click the app that you want to print from.
  2. Move the mouse cursor to top or bottom right corner of the screen to open the Charms Bar.
  3. Click Devices, click Print, and then click the HP print driver that you installed.
    NOTE:Since it is up to the app developer to include printing, not all apps have a print option. If no printers display, make sure that an HP print driver was installed, and then contact the app developer to determine if it supports printing.
  4. Change any print settings that apply to your print job. If you want the settings to be the same for all apps, select Use these settings in all apps.
  5. Click Print.
NOTE:When you make setting changes from the Desktop, the changes become the default settings.
  1. Right-click the Start button () in the lower left corner of the screen, click Search, and then type devices and printers.
  2. Click Devices and Printers in the results.
  3. Right-click the icon for your printer.
  4. Click Printing Preferences.
  5. Change any print settings, and then click OK.
Select your connection type, and then follow the instructions to scan using the Windows 8 in-OS driver if your printer supports scanning.
If your printer connects to your computer with a USB cable, choose one of the following methods to scan.
Video of how to scan using Windows Fax and Scan
The following video demonstrates how to scan using Windows Fax and Scan.
If you have trouble viewing the video or to the view the video in a different size, click here to play the video on YouTube .
  1. Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.
  2. Right-click the Start button () in the lower left corner of the screen, click Search, and then type Fax and Scan.
  3. Click Windows Fax and Scan in the results.
  4. Click New Scan, and then click Scan.
Video of how to scan with Paint
The following video demonstrates how to scan using Windows Paint.
If you have trouble viewing the video or to the view the video in a different size, click here to play the video on YouTube .
  1. Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.
  2. Right-click the Start button () in the lower left corner of the screen, click Search, and then type Paint.
  3. Click Paint in the results.
  4. Click File, and then click From scanner or camera.
  5. Select your printer, click OK, and then click Scan.
If your printer connects to your computer over a wired (Ethernet) or wireless network, follow these steps to scan from the printer's Embedded Web Server (EWS)
The EWS allows access to the printer via any Web browser.
.
  1. Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.
  2. Obtain the printer's IP address. Consult the documentation that came with your printer for steps to locate the IP address from the printer control panel, or print a network configuration report.
      1. To search for information about printing a network configuration report, scroll to the top of this web page, and find the Product and Question Search boxes.
        Figure 1: Product and Question Search boxes
        Image: Product and Question Search boxes
      2. Type the name of your HP printer in the Product search box. In the Question or keywords search box, type network configuration.
        The printer IP address is listed on the network configuration report.
  3. From the Desktop, open an Internet browser such as Internet Explorer.
  4. In the browser address box, type the IP address for the printer, and then press Enter. The EWS opens.
    Figure 2: Example of the printer IP address in the browser address box
    Image: Example of the printer IP address in the browser address box
    NOTE:Make sure that pop-up windows are not blocked in the browser. If pop-up windows are blocked, a message under the address line explains how to allow pop-up windows. If you try to scan with pop-up windows blocked, the scan fails.
  5. In the EWS, click or tap the Information tab, and then under Applications, select Webscan.
  6. Select the Image type for the item you are scanning.
    NOTE:Select Text as your image type if you are only scanning a document. If you scan a photo as text, it might result in a poor quality scan.
  7. Click Scan. The scanned item displays in the window.
  8. Right-click the scanned item, click Save Picture as, and then select the destination and type a file name.
  9. Click Save.
Select your connection type for steps to access files or images on a memory card inserted into the printer's card slot.
  1. Insert the card into the appropriate memory card slot on the printer.
    NOTE:If the card is already inserted, remove and then reinsert it.
    • If the Choose what to do with memory cards window opens, click one of the options, and then follow the instructions to access your files or images.
    • If the Choose what to do with memory cards window does not open, use the following steps to access your files or images with File Explorer.
  2. Right-click the Start button () in the lower left corner of the screen, and then click File Explorer.
  3. Click the drive letter that corresponds to the memory card slot on the printer to access your files or images.
Step one: Map the network drive
  1. Insert the card into the appropriate memory card slot on the printer.
    NOTE:If the card is already inserted, remove and then reinsert it.
  2. Obtain the printer Host name by printing a network configuration report. Check the documentation that came with your printer for steps to print a network configuration report.
      1. To search for information about printing a network configuration report, scroll to the top of this web page, and find the Product and Question Search boxes.
        Figure 3: Product and Question Search boxes
        Image: Product and Question Search boxes
      2. Type the name of your HP printer in the Product search box. In the Question or keywords search box, type network configuration.
        The Host name is listed on the network configuration report.
  3. Right-click the Start button () in the lower left corner of the screen, and then click File Explorer.
  4. Right-click Network, and then click Map network drive.
  5. From the Drive drop-down list, select an available drive letter.
  6. Find the Host name from the network configuration report. In the Folder text box, type \\<host name>\Memory_Card, where <host name> matches the Host name on the network configuration report.
    NOTE:Do not use the Browse feature or the mapping might fail.
  7. Check the box next to Reconnect at sign-in if it is not checked already.
  8. Click Finish.
Step two: Access the files from the memory card
NOTE:The printer must be turned on and connected to the network to access the files on the memory card.
  1. Right-click the Start button () in the lower left corner of the screen, and then click File Explorer.
  2. Click the drive letter that corresponds to the memory card slot on the printer to access your files or images.

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