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Using and Troubleshooting the TouchPad or ClickPad (Windows 8)

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This document pertains to HP notebooks and Windows 8.
NOTE: If you are not using the latest version of Windows 8, some graphics and information in this document may vary. You can get the latest version from the Microsoft Store.
A TouchPad or ClickPad is a pointing device with a touch-sensitive surface located on the palm rest of the notebook. On some notebooks, the right side of the TouchPad has a vertical line that indicates a scroll function. Additionally, the TouchPad is usually accompanied by two or more buttons that function as left and right buttons on a conventional mouse pointing device. On ClickPads, clicking the lower left or lower right corners functions as left or right buttons on a conventional mouse pointing device.
Figure 1: Example TouchPad - Not all features are available on all PCs.
Graphical image of a full-featured Touchpad.
1 - TouchPad LED
2 - Touch-sensitive area
3 - Left-click button
4 - TouchPad on/off button
5 - Vertical scroll zone
6 - Right-click button
Figure 2: Example ClickPad
Example ClickPad
The TouchPad can be configured to interpret various gestures on its surface as different actions. For example, if the TouchPad has been configured to do so, a two-finger leftward swipe while browsing a web site takes you to a previously viewed page; or, double-tapping the TouchPad while the cursor hovers over a text file opens the file in your default text editor.
You can adjust the sensitivity of the TouchPad, enable or disable the features and gestures, and change the functionality of the buttons.
NOTE:HP constantly improves its products and provides software updates. It is recommended to periodically check for updated software, drivers, and system BIOS to ensure you get the maximum functionality out of your notebook and TouchPad pointing device. To learn how to find the latest software and drivers, see HP document Obtaining Software and Drivers .

Common TouchPad gestures

The most commonly used TouchPad actions are gesture-based and provide shortcuts for quickly navigating in and working with windows and files. Most TouchPad models and software can perform all the gestures listed. In some cases these features are disabled in the TouchPad software, and only need to be enabled or configured.
Slide your finger across the TouchPad to move the cursor on the screen.
Tap the TouchPad once to single-click and twice to double-click the cursor.
To rotate an image or portion of the screen, place two fingers on the TouchPad and then rotate them.

TouchPad rotation only works in those applications that already have a rotate function, such as a photo browser.
To drag-and-drop an item, tap the TouchPad twice to select the item, slide your finger to move it, and then lift your finger to release it.
To scroll a window, a screen, or a list, place two fingers on the TouchPad, then swipe them from side to side or up and down. Lift your fingers to stop scrolling.
To zoom-in or -out while working in a window, place two fingers on the TouchPad and move them outward to zoom-in and inward to zoom-out.

TouchPad zooming only works in those applications that already have zoom functions, such as a photo browser or word processor.

TouchPad or ClickPad properties page in Windows 8

TouchPad and ClickPad configuration options are located on the TouchPad properties page. Use the following steps to open the properties page and enable or disable individual gestures.
  1. From the Start screen, type personalize to open the Search charm, and select Personalize your computer from the search results.
    Figure 3: Personalize your computer
    The search for Personalize your computer
  2. In the Personalization window, click the Change mouse pointers link to open Mouse Properties.
    Figure 4: Change mouse pointers
    The change mouse pointers link in Personalization
    The Mouse Properties screen opens.
  3. Click the Device Settings or the ClickPad Settings tab of Mouse Properties. If you have a Synaptics device, the tab includes the Synaptics icon .
    Figure 5: Device Settings
    Image of Mouse properties page with Settings and Device Settings highlighted.
  4. Click Settings to open the Properties window.
    You can adjust the TouchPad settings for scrolling, clicking, sensitivity, edge behaviors, and gesture actions to suit your personal preferences.
    NOTE:Not all notebooks use a Synaptics TouchPad or ClickPad; however, all touchpads have similar features and configuration options.
    Figure 6: ClickPad Properties page
    Image of touchpad properties page for Synaptics TouchPads.
  5. The Properties window is divided into three areas to help you with TouchPad or ClickPad configuration.
    • The left side of the window lists gestures and actions. Click to highlight individual gestures or actions. When highlighted, select the Help icon to find out more information or select the Settings icon to change the settings.
    • The lower right side shows the finger movement associated with the gesture or action.
    • The upper right side shows the on-screen response to the finger movements.
  6. Turn on or off individual gestures by clicking on the checkbox next to each item. A checkmark in the checkbox indicates that gesture is enabled.

Button clicking using a TouchPad or ClickPad in Windows 8

The TouchPad has dedicated left- and right-click buttons give you the same functionality as the buttons on an external pointing device. The ClickPad uses the lower left and lower right side of the pad as the left- and right-click buttons. You can also tap and drag an item in the same way as you click and hold the left button on an external pointing device to drag an item around the screen. Clicking and tapping are enabled and pre-configured by default.
By default, the left and right buttons function as left-click and right-click buttons. You can customize button clicks from the TouchPad Properties page. Use the following steps to customize the buttons.
  1. Open the properties page. For more information on opening the properties page go to the TouchPad or ClickPad properties page in Windows 8 section of this document.
  2. Click to highlight Buttons . If the checkbox next to Buttons does not contain a check mark, click the checkbox until a check mark displays to enable the buttons.
    NOTE: To disable the buttons, click the checkbox until the box is empty. When the buttons are disabled, tapping is the only way to click with your pointing device.
    Figure 7: Buttons on the TouchPad properties page
    Buttons on the TouchPad properties page
  3. Click the Settings icon to adjust the button actions.
    Figure 8: Buttons settings
  4. Customize left button and right button actions by clicking on the down icon to open the button action menu for each item. Scroll through the menu to make your selection. Some selections required additional information. If the Configure button is enabled after your selection, click Configure and follow the instructions.
  5. Click the Close button to return to the properties screen.
  6. Click the Apply button to apply your changes, and then select OK to exit the properties screen.
You can customize actions for finger clicks from the ClickPad Properties page. Use the following steps to adjust and customize clicking.
  1. Open the properties page. For more information on opening the properties page go to the TouchPad or ClickPad properties page in Windows 8 section of this document.
  2. Click to highlight Clicking . If the checkbox next to Clicking does not contain a check mark, click the checkbox until a check mark displays to enable clicking.
    Figure 9: Clicking on the properties page
    Clicking on the ClickPad properties page
  3. Click the Settings icon to adjust clicking settings.
    Figure 10: Clicking settings window
    Clicking settings window
  4. Customize one-finger, two-finger, three-finger, and corner click actions by clicking on the down icon to open the click action menu for each item. Scroll through the menu to make your selection. Some selections required additional information. If the Configure button is enabled after your selection, click Configure and follow the instructions.
  5. Click the Close button to return to the properties screen.
  6. For more information on click-and-drag, click on the Arrow icon , and then select the Help icon next to Click-and-Drag .
    Figure 11: Click-and-Drag on the properties page
    Click-and-Drag on the properties page
  7. Click the Apply button to apply your changes, and then select OK to exit the properties screen.
Single- and double-tap gestures mimic the single- and double-click behavior on an external pointing device. Use the following steps to adjust and customize tapping.
  1. Open the properties page. For more information on opening the properties page go to the TouchPad or ClickPad properties page in Windows 8 section of this document.
  2. Click to highlight Tapping . If the checkbox next to Tapping does not contain a check mark, click the checkbox until a check mark displays to enable tapping.
    Figure 12: Tapping on the properties page
    Tapping on the properties page
  3. Click the Settings icon to adjust the tapping settings. You can make the following adjustments:
    • Tap and Drag - Adjusts how you use the TouchPad to drag items on the computer screen.
    • TouchPad Disable Zones Settings - Allows using tapping to enable or disable the TouchPad
    • Top Left Action - Adjusts the length of time the TouchPad is disabled.
    Figure 13: Tapping settings window
    Tapping settings window
  4. Click the Close button to return to the properties screen.
  5. Click the Apply button to apply your changes, and then select OK to exit the properties screen.

Scrolling using a TouchPad or ClickPad in Windows 8

Dedicated horizontal and vertical scroll gestures allow you to scroll inside a program window. These are enabled and pre-configured by default. You can customize and adjust how you scroll using one finger or two fingers and how the TouchPad or ClickPad responds to gestures near the edge.
Use the following steps to adjust your TouchPad or ClickPad for single finger scrolling.
  1. Open the properties page. For more information on opening the properties page go to the TouchPad or ClickPad properties page in Windows 8 section of this document.
  2. Click to highlight Scrolling . If the checkbox next to Scrolling does not contain a check mark, click the checkbox until a check mark displays to enable scrolling.
    Figure 14: Scrolling on the properties page
    Scrolling on the properties page
  3. Click the Settings icon to adjust scrolling settings. You can make the following adjustments:
    • Scrolling Speed - Adjusts the speed of scrolling.
    • Set Scrolling Region - Adjusts the size of the scrolling region. The scrolling region is defined by the cross-hatched area. Click and drag the small black squares to make the region larger or smaller.
    • Enable vertical scrolling - Allows scrolling by sliding your finger up or down the left side of the TouchPad in the left side scrolling region.
    • Enable horizontal scrolling - Allows scrolling by sliding your finger along the lower edge of the TouchPad in the lower scrolling region.
    • Enable Chiral scrolling - Allows scrolling continuously with one, smooth, circular motion on the TouchPad.
    • Enable EdgeMotion when scrolling - Continues scrolling when your finger reaches the edge of the TouchPad.
    • Enable Coasting - Continues scrolling after you lift your finger off the Touchpad.
    Figure 15: Scrolling settings window
    Scrolling settings window
  4. Click the Close button to return to the properties screen.
  5. Click the Apply button to apply your changes, and then select OK to exit the properties screen.
Two-Finger Scrolling allows you to scroll vertically or horizontally from anywhere on the TouchPad surface, not just the designated scrolling area. Use the following steps to enable and customize Two-Finger Scrolling.
  1. Open the properties page. For more information on opening the properties page go to the TouchPad or ClickPad properties page in Windows 8 section of this document.
  2. Two-Finger Scrolling is located under MultiFinger Gestures . If you do not see Two-Finger Scrolling, click the Arrow icon to the left of the MultiFinger Gestures checkbox.
  3. Click to highlight Two-Finger Scrolling . If the checkbox next to Two-Finger Scrolling does not contain a check mark, click the checkbox until a check mark displays to enable scrolling.
    Figure 16: Two-Finger Scrolling on the properties page
    Two-Finger Scrolling on the properties page
  4. Click the Settings icon to adjust scrolling settings. You can make the following adjustments:
    • Scrolling Speed - Adjusts the speed of scrolling.
    • Enable vertical scrolling - Allows scrolling by sliding your fingers up or down on the TouchPad.
    • Enable horizontal scrolling - Allows scrolling by sliding your fingers left or right on the TouchPad.
    • Enable reverse scrolling direction - Changes the direction of scrolling.
    • Enable EdgeMotion when scrolling - Continues scrolling when your fingers reach the edge of the TouchPad.
    • Enable Coasting - Continues scrolling after you lift your fingers off the Touchpad.
    Figure 17: Two-Finger Scrolling settings window
    Two-Finger Scrolling settings window
  5. Click the Close button to return to the properties screen.
  6. Click the Apply button to apply your changes, and then select OK to exit the properties screen.
Scrolling behavior at the edge of the TouchPad is controlled within the scrolling settings pages. Under the settings for single finger or two finger scrolling, you can enable or disable EdgeMotion when scrolling. When enabled, EdgeMotion simplifies long-distance pointer motions. When you reach the edge of the TouchPad, the pointer continues to move until you lift your fingers off the TouchPad. Customize EdgeMotion using the following steps.
  1. Open the properties page. For more information on opening the properties page go to the TouchPad or ClickPad properties page in Windows 8 section of this document.
  2. EdgeMotion is located under Pointing . If you do not see EdgeMotion, click the Arrow icon to the left of the Pointing checkbox.
  3. Click to highlight EdgeMotion . If the checkbox next to EdgeMotion does not contain a check mark, click the checkbox until a check mark displays to enable edge scrolling.
    Figure 18: EdgeMotion on the properties page
    EdgeMotion on the properties page
  4. Click the Settings icon to adjust edge scrolling settings.
    You can make the following adjustments:
    • EdgeMotion - Enables or disables EdgeMotion for specific tasks. Choose to use EdgeMotion always, or only when using the tap-and-drag gesture.
    • EdgeMotion Region - Adjusts the size of the edge regions. The edge is defined by the cross-hatched area. Make the edge regions larger or smaller by clicking and dragging the small black squares.
    • EdgeMotion Speed - Controls the speed of the edge scrolling. Use the slider to adjust the speed.
    Figure 19: EdgeMotion settings window
    EdgeMotion settings window
  5. Click the Close button to return to the properties screen.
  6. Click the Apply button to apply your changes, and then select OK to exit the properties screen.

Navigating using multi-finger gestures in Windows 8

MultiFinger gestures provide shortcuts to frequently used applications or easy navigation within an application. To customize these gestures from the properties page, click the Arrow icon , to the left of the MultiFinger Gestures checkbox to open the MultiFinger options. If the checkbox next to MultiFinger Gestures does not contain a check mark, click the checkbox until a check mark displays.
Zooming in and out is available within many applications. Click to highlight Pinch Zoom . If the checkbox next to Pinch Zoom does not contain a check mark, click the checkbox until a check mark displays to enable pinch zooming.
Figure 20: Pinch Zoom on the properties page
Pinch Zoom on the properties page
Clicking the Settings icon opens a window that allows you to control response to pinch zooming.
Figure 21: Pinch Zoom settings window
Pinch Zoom settings window
Rotating is available for some objects and for photos. Click to highlight Rotating . If the checkbox next to Rotating does not contain a check mark, click the checkbox until a check mark displays to enable rotate gestures.
Figure 22: Rotating on the properties page
Rotating on the properties page
Clicking the Settings icon opens a window that allows you to select rotating options. TwistRotate allows you to turn items like photos using two fingers in a motion similar to turning a knob. ChiralRotate turns items in 90 degree increments.
Figure 23: Rotating settings window
Rotating settings window
Both Two-Finger Scrolling and Three-Finger Flick can be configured to navigate within applications. Enabling and customizing Two-Finger Scrolling is described in the Adjust Two-Finger Scrolling in Windows 8 section of this document. Three-Finger Flick is used to browse the Internet or scroll through photos. Use the following the steps to enable Three-Finger Flick.
  1. Open the properties page. For more information on opening the properties page go to the TouchPad or ClickPad properties page in Windows 8 section of this document.
  2. Three-Finger Flick is located under MultiFinger Gestures . If you do not see Three-Finger Flick, click the Arrow icon , to the left of the MultiFinger Gestures checkbox.
  3. Click to highlight Three-Finger Flick . If the checkbox next to Three-Finger Flick does not contain a check mark, click the checkbox until a check mark displays to enable flicking.
    Figure 24: Three-Finger Flick on the properties page
    Three-Finger Flick on the properties page
  4. For more information about Three-Finger Flick, click the Help icon next to Three-Finger Flick .
Three-Finger Press, Four-Finger Flick, and Edge Swipes can be use to navigate between applications. Three-Finger Press opens identified applications when enabled. Four-Finger Flick can be used to switch between applications, minimize a window, or restore a window. Enable Edge Swipes allow you to switch applications or navigate on the Start screen.
Open the properties page. For more information on opening the properties page go to the TouchPad or ClickPad properties page in Windows 8 section of this document.
Use the following steps to enable and customize Three-Finger Press .
  1. Three-Finger Press is located under MultiFinger Gestures . Open MultiFinger Gestures by clicking the Arrow icon to the left of the MultiFinger Gestures checkbox.
  2. Click to highlight Three-Finger Press . If the checkbox next to Three-Finger Press does not contain a check mark, click the checkbox until a check mark displays.
    Figure 25: Three-Finger Press on the properties page
    Three-Finger Press on the properties page
  3. Click the Settings icon to select programs that open when you use Three-Finger Press .
    Figure 26: Three-Finger Press Select programs window
    Three-Finger Press Select programs window
Use the following steps to enable and customize Four-Finger Flick .
  1. Four-Finger Flick is located under MultiFinger Gestures . Open MultiFinger Gestures by clicking the Arrow icon to the left of the MultiFinger Gestures checkbox.
  2. Click to highlight Four-Finger Flick . If the checkbox next to Four-Finger Flick does not contain a check mark, click the checkbox until a check mark displays.
    Figure 27: Four-Finger Flick on the properties page
    Four-Finger Flick on the properties page
  3. Click the Settings icon to choose Four-Finger Flick options. Enable or disable either horizontal or vertical flicks. When enabled:
    • A Four-Finger Horizontal Flick to the right opens the applications switcher.
    • A Four-Finger Horizontal Flick to the left opens the previously used application.
    • A Four-Finger Vertical Flick downward minimizes or restores the window on your desktop.
    • A Four-Finger Vertical Flick upward opens the application switcher.
    Figure 28: Four-Finger Flick settings window
    Four-Finger Flick settings window
    For more information about Four-Finger Flicks, click the Help Button on the Four-Finger Flick settings page.
To enable Enable Edge Swipe , click the checkbox next to Enable Edge Swipe until a check mark displays. Once enabled, a swipe toward the center of the TouchPad:
  • From the left edge, switches to the previously open application.
  • From the right edge, opens or closes the Charms bar.
  • From the top edge, opens or closes the application bar.

Adjusting TouchPad or ClickPad pointing sensitivities in Windows 8

Pointing settings allow you to adjust how the pointer moves in response to your gestures. Pointing includes Sensitivity , Momentum , and Accessibility features.
To customize these settings from the properties page, click the Arrow icon to the left of Pointing to open the Pointing options. For more information on opening the properties page go to the TouchPad or ClickPad properties page in Windows 8 section of this document.
The Sensitivity options allow you to adjust the responsiveness of the TouchPad to the pressure of your touch. Click to highlight Sensitivity .
Figure 29: Sensitivity on the properties page
Sensitivity on the properties page
Clicking the Settings icon opens a window that allows you to control how much finger pressure must be applied before the TouchPad responds.
Figure 30: Sensitivity settings window
Sensitivity settings window
The Momentum options provides trackball-like responsiveness from the TouchPad. Click to highlight Momentum . If the checkbox next to Momentum does not contain a check mark, click the checkbox until a check mark displays to enable the momentum options.
Figure 31: Momentum on the properties page
Momentum on the properties page
Clicking the Settings icon opens a window that allows you to control how far the pointer glides and whether it stops at the screen edge or bounces back.
Figure 32: Momentum settings window
Momentum settings window
The Accessibility options allow you to specify and limit how the pointer responds. Click to highlight Accessibility .
Figure 33: Accessibility on the properties page
Accessibility on the properties page
Clicking the Settings icon opens a window that allows you to adjust the following accessibility features:
  • Sticky Borders - Restricts the pointer to the active window.
  • Slow Motion - Reduces the speed of the pointer for improved accuracy. Select your choice of Shift or Ctrl keys to enable or disable Slow Motion.
  • Constrained Motion - Limits pointer motion to purely horizontal or vertical. Select your choice of Shift or Ctrl keys to enable or disable Constrained Motion.
Figure 34: Accessibility settings window
Accessibility settings window

Preventing accidental clicks (mouse cursor moves while typing) in Windows 8

The sensitivity of your touchpad may lead to inadvertent clicks or the cursor jumping around on the screen. To reduce the likelihood of the cursor jumping due to accidentally brushing the Touchpad, try one of the following recommendations.
Adjust the Touchpad delay settings to reduce accidental touches. To adjust the delay settings:
  1. From the Start screen, type touchpad to open the Search charm, and select Mouse and touchpad settings from the search results.
    Figure 35: Mouse and touchpad settings
    Mouse and touchpad settings
  2. Click to open the menu under Touchpad .
    Figure 36: Open the Touchpad Menu
    Open the Touchpad Menu
  3. Select a longer delay to reduce the likelihood of accidental cursor jumps and clicks.
    Figure 37: Touchpad Medium delay selected
    Touchpad Medium delay selected
  4. If problems continue, reduce TouchPad sensitivity. Use the information included in the TouchPad or ClickPad Sensitivity in Windows 8 section in this document to reduce Touchpad sensitivity.

Turning all TouchPad gestures off and on in Windows 8

If you want the TouchPad to function like a standard notebook mouse that does not use gestures, you can turn off these features.
To turn all gestures off:
  1. From the desktop screen, right-click the Synaptics Pointing Device icon , or other pointing device icon in the Windows system tray.
  2. Select Disable Gestures .
    Figure 38: Turning gestures off
    Image of Taskbar icon for pointing device properties with Disable Gestures highlighted.
To turn gestures back on, simply deselect Disable Gestures in the pop-up menu.

Disabling the TouchPad or ClickPad

On some notebooks, the TouchPad can be turned off by pressing an on/off button located near the TouchPad. If the notebook does not have an on/off button, you can still disable the TouchPad using the Mouse Properties screen.
NOTE:You need to use an external mouse or some other pointing device to control the pointer when the TouchPad is disabled.
To disable the TouchPad:
  1. From the Start screen, type personalize to open the Search charm, and select Personalize your computer from the search results.
    Figure 39: Personalize your computer
    The search for Personalize your computer
  2. In the Personalization window, click the Change mouse pointers link to open Mouse Properties.
    Figure 40: Change mouse pointers
    The change mouse pointers link in Personalization
    The Mouse Properties screen opens.
  3. Click the Device Settings tab of the Mouse Properties screen, and then click the Disable button to turn off the TouchPad.
    Figure 41: Disabling the TouchPad
    Image of mouse properties with Disable highlighted.
    The TouchPad can be re-enabled when needed.

Troubleshooting when TouchPad does not work in Windows 8

There are several options for troubleshooting your TouchPad when it is not working. Use the following steps, until a solution is found.
  1. On some touchpads you can turn on or off the TouchPad by double tapping in the upper left corner of the TouchPad. Double tap to turn the TouchPad on, repeat to turn the TouchPad off.
    Figure 42: TouchPad On/Off Switch
    TouchPad On/Off Switch
  2. Perform a hard reset by following the steps in the HP document Performing a Hard Reset or Forced Reset . A hard reset clears the driver instructions. Your computer rereads all instructions from the drivers and software stored in the Operating System which can solve some problems.
  3. Be sure you have the latest drivers for your TouchPad. Use the following steps to install the latest drivers.
    1. Go to the HP Drivers and Downloads webpage. Enter your computer model number and then click Go .
    2. Select your computer model from the list of results.
    3. Select your operating system from the drop down menu and then click Next .
    4. Scroll down to select the driver category Driver - Keyboard, Mouse and Input Devices .
    5. Click the Download button next to the appropriate TouchPad or ClickPad driver. The file downloads to your Downloads folder
    6. Open your Downloads folder and double-click to install the latest driver. Follow on-screen instructions to complete the installation.
  4. Return the computer to a software configuration when the TouchPad was working by restoring the system to a time when the touchpad was working correctly. For more information go to Using Microsoft System Restore (Windows 8) .

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