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After Upgrading From Windows 7 to Windows 8 the Printer Icons on My Desktop No Longer Work

  • PrintPrint

Issue

After upgrading from Windows 7 to Windows 8, the printer icons that access scanning and printer settings no longer work. This occurs because the links between the icons and the drivers were broken during the upgrade.
NOTE:If you are not using the latest version of Windows 8, the information in this document might not match. You can get the latest version from the Microsoft Store.

Solution

Uninstall, and then reinstall the Full Feature or in-Operating System driver.

Step one: Uninstall the driver

Follow these steps to uninstall the driver.
  1. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to a network, leave it connected.
  2. Press the Power button to turn on the printer.
  3. Right-click the Start button ( ) in the lower left corner of the screen, and then click Programs and Features .
  4. Right-click your HP printer's name, and then click Uninstall .
  5. Follow the on-screen instructions to uninstall the software.
  6. Repeat these steps for each occurrence of your printer's name until none remain in the list.
    If an error message displays while you are uninstalling the software, follow these steps.
    1. Click OK to close the error message.
    2. Right-click the Start button ( ) in the lower left corner of the screen, click Search , and then type administrative tools .
    3. Click Administrative Tools in the results.
    4. Double-click Print Management , and then double-click All Drivers .
    5. Find every instance of the printer you are trying to uninstall, right-click the name, and then click Delete .
    6. Close the Print Management window, return to Programs and Features , and then continue uninstalling the remaining printer software.

Step two: Install the Windows 8 driver

Not all HP printers support a Full Feature driver for Windows 8. Some printers support only an in-OS driver. An in-OS driver is a driver that comes pre-installed in Windows 8 and allows basic print, fax, and scan capabilities. Click here to see which drivers your printer is compatible with.
Choose one of the following methods to install a Windows 8 driver.
NOTE:The HP Printer Install Wizard can automatically find and install the best driver for your computer.
HP provides a tool that automatically finds and installs the best driver for your computer.
Video of downloading and running the HP Printer Install Wizard
The following video demonstrates how to download and run the HP Printer Install Wizard.
NOTE:This video shows the Windows 8 operating system and the HP ENVY 100 (D410a) e-All-in-One printer. The steps for navigating your operating system might be slightly different, but the steps to download and run the HP Printer Install Wizard are the same.
Step one: Download the Printer Install Wizard
  1. Click the following link to download the wizard:
    Link to wizardFile size
      HP Printer Install Wizard > 2MB
  2. Click Download , and then follow the on-screen instructions to save the software to your computer.
  3. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.
Step two: Run the Printer Install Wizard
  1. Press the Power button to turn on the printer, if it is not already on.
  2. Make sure that the printer is connected to the computer via a USB cable or a wired or wireless network connection.
    NOTE: If you would like to connect your printer wirelessly, but it is not on a wireless network, you need to temporarily connect the printer with a USB cable to run the Printer Install Wizard.
  3. Make sure that your computer has an Internet connection. The wizard must access the Internet to work correctly.
  4. Click Next to begin the utility. The wizard displays a list of detected products.
  5. If the wizard detects more than one printer, select your HP printer from the list.
    If your printer is not in the list, click My Printer is not listed , and then follow the on-screen instructions.
  6. The wizard automatically displays the best available driver for your HP printer.
    • If a full feature driver
      This driver provides full product functionality. HP also includes valuable software to help you get the most out of your printer.
      is available, the wizard detects it. Click Next to download and install the software. For full functionality, HP recommends installing the full feature driver if it is available.
    • If an in-Operating System (in-OS) driver
      An in-OS driver is a basic driver that is already included in the operating system. You do not need to download or install any software from HP.
      is available, the wizard explains that the driver is already installed. It also supplies a link to more information about using the in-OS driver with your printer.
    • If a Windows Update driver
      Windows Update automatically searches for and installs the latest printer driver when you connect the printer to the computer.
      is available, the wizard explains that the driver is already installed. It will also supply a link to more information about using a Windows Update driver.
    • If an alternate driver
      For some products that do not have a driver available, there might be another compatible driver that you can use instead.
      is available, the wizard supplies a link to learn how to install and configure the alternate driver for your printer.
      NOTE:Alternate drivers are supported by Windows 7 only.
Follow these instructions to manually download and install a Full Feature driver from the HP Support website.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
  4. Make sure that your operating system is selected, and then click Next .
  5. Scroll down the page, and then click Driver .
  6. Click Download , and then follow the on-screen instructions to save the software to your computer.
  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.
A basic (in-OS) driver for your printer might be available in the Windows 8 operating system or through Windows Update. When you connect the printer to the computer with a USB cable, Windows 8 detects the printer and automatically installs the most current in-OS driver. A notification lets you know when installation begins and when it is complete. You do not have to download any software or insert the printer CD.
NOTE:With this in-OS driver, some of the buttons on the printer do not function and some of the advanced printer features are not available. However, using the workaround procedures in this document, you can still print from a software program and you can still scan documents if your printer supports scanning. You can also import and view images on a memory card if your printer has a memory card slot.
Step one: Set up Windows to automatically detect the latest print drivers
HP might release updates to the in-OS print driver for your printer. Follow these steps to make sure that your computer can detect and install the updated drivers.
Video of how to set Windows to automatically update
The follow video demonstrates how to set Windows to Automatically Update.
.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
  1. Right-click the Start button ( ) in the lower left corner of the screen, click Search , and then type Change device installation settings .
  2. Click Change device installation settings .
  3. If it is not already selected, select Yes, do this automatically (recommended) , and then click Save Changes . Your Windows 8 computer can now automatically detect the most current in-OS printer drivers and then download and install them using Windows Update.
    NOTE:Windows 8 might prompt you to restart the computer. Make sure that you bookmark this page so that you can quickly access it again.
Step two: Install the in-OS driver
NOTE:The computer must be connected to the Internet for Windows to check for the most current driver for your printer.
  1. Turn on the printer.
  2. Connect a USB cable to the printer, and then to the computer. Windows 8 automatically searches for the most current driver for your printer.
Step three: Print a document from a Desktop app
Print from any software program to make sure that your printer is working correctly.
  1. Open a document in the software application in which it was created.
  2. Click File , and then click Print .
How to use your printer with an in-OS print driver
Some functions might not be available with the in-OS driver, but you can still print and perform common tasks, if your printer supports them, by using the following workarounds.
Follow these steps to print from an app on the Start screen or from the Desktop.
Method one: Print from a Start screen app
  1. From the Start screen, click the app that you want to print from.
  2. Move the mouse cursor to the top or bottom right corner of the screen to open the Charms Bar.
  3. Click Devices , click Print , and then click the HP print driver that you installed.
    NOTE:Since it is up to the app developer to include printing, not all apps have a print option. If no printers display, make sure that an HP print driver was installed, and then contact the app developer to determine if it supports printing.
  4. Click Print .
Method two: Print from the Desktop
Video of printing from the Desktop
The following video demonstrates how to print in Windows 8 from the Desktop.
If you have trouble viewing the video or to view the video in a different size, click or tap here to play the video on YouTube .
  1. From the Desktop, open the document to be printed in the software application in which it was created.
  2. Click or tap File , and then click or tap Print .
Use one of the following methods to scan a document, if your printer supports scanning.
Method one: Scanning with Windows Fax and Scan
Video of scanning with Windows Fax and Scan
The following video demonstrates how to scan in Windows 8 with Windows Fax and Scan.
If you have trouble viewing the video or to view the video in a different size, click or tap here to play the video on YouTube .
  1. Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.
  2. Right-click the Start button ( ) in the lower left corner of the screen, click Search , and then type Fax and Scan .
  3. Click Windows Fax and Scan in the results.
  4. Click New Scan , and then click Scan .
Method two: Scanning with Paint
Video of scanning with Paint
The following video demonstrates how to scan in Windows 8 with Paint.
If you have trouble viewing the video or to view the video in a different size, click or tap here to play the video on YouTube .
  1. Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.
  2. Right-click the Start button ( ) in the lower left corner of the screen, click Search , and then type Paint .
  3. Click Paint in the results.
  4. Click File , and then click From scanner or camera .
  5. Select your printer, click OK , and then click Scan .
Although you cannot fax a document directly from your computer, you can still fax a printed document from the printer if your printer supports faxing.
  1. Print the document you want to fax.
  2. Place the printout on the flat surface or feeder slot in the same way you would for scanning or copying a document.
  3. Fax the paper version of the document by using the faxing buttons on the control panel of the All-in-One.
If your printer has a memory card slot, follow these steps to access images on a memory card.
Video of importing and viewing images on a memory card
The following video demonstrates how to import and view images on a memory card in Windows 8 from your printer's memory card slot.
If you have trouble viewing the video or to view the video in a different size, click or tap here to play the video on YouTube .
  1. Insert the card into the appropriate memory card slot on the printer.
    NOTE:If the card is already inserted, remove and then reinsert it.
    • If the Choose what to do with memory cards window opens , click one of the options, and then follow the instructions to access your files or images.
    • If the Choose what to do with memory cards window does not open , use the following steps to access your files or images with File Explorer.
  2. Right-click the Start button ( ) in the lower left corner of the screen, and then click File Explorer .
  3. Click the drive letter that corresponds to the memory card slot on the printer to access your files or images.

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