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Getting the Printer Claim Code

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Introduction

This document explains how to get the printer claim code you need to register your printer with HP Connected. A claim code is a unique identification number assigned to your printer. You do not need the code again unless you want to move your printer from one HP Connected account to another.
The steps in this document apply to Web-Connected HP printers. To see if your printer supports HP Web Services and ePrint, go to HP Web-Connected Printers and Supported Cloud Services .

Getting the printer claim code

You can find your claim code on a Web Services information sheet.

Step one: Print a Web Services information sheet

Follow these steps to select your printer, and then print the sheet.
Based on your printer model, use one of the following options to print the information sheet.
Option one: If you see an ePrint button
On the printer control panel, press the ePrint () button to open the Web Services menu.
  • If Web Services is enabled, touch Print Info. An information sheet prints that has your claim code.
  • If Web Services is not enabled, touch OK to accept the terms of service, and then touch OK to accept the update. An information sheet prints that has your claim code.
Option two: If you see a Setup icon
On the printer control panel, touch Setup (), and then touch Web Services Settings.
  • If Web Services is enabled, touch Print Info. An information sheet prints that has your claim code.
  • If Web Services is not enabled, touch Continue, touch Yes to accept the terms of service, touch Yes to accept the update, and then touch Print Info. An information sheet prints that has your claim code.
On the printer control panel, touch ePrint ().
  • If Web Services is enabled, touch Settings. If the ePrint service and Web Services options read On, touch Print Report or press OK next to Print Info. An information sheet prints that has your claim code.
  • If Web Services is not enabled, touch Accept or press the button next to Yes to accept the terms of service. Touch Yes again to enable Web Services and allow your printer to check for updates automatically. Touch ePrint, and then touch On. An information sheet prints that has your claim code.
  1. Print a configuration report from the printer control panel.
    For most printers, you print a configuration report through the Setup () menu. Click here to go to the HP Customer Care website , type your printer model, and then search for 'Configuration Report' or 'Configuration Page' to find the specific steps for your printer.
  2. Find the HP printer's IP address on the report.
  3. On your computer, open a Web browser, type the IP address into the address line, and then press Enter. The HP Embedded Web Server (EWS) opens.
    NOTE:Type the IP address exactly as it displays on the configuration report, for example, 192.168.X.XXX.
      If the message 'There is a problem with this website's security certificate' displays in the web browser when you try to open the EWS or when you navigate within the EWS, click ' Continue to this website (not recommended)'.
      NOTE:Choosing ' Continue to this website (not recommended)' will not harm your computer while you navigate within the EWS for your HP printer. If you encounter this error outside of your HP printer's EWS, your computer could be at risk.
      If the web browser fails to open the EWS after you click ' Continue to this website (not recommended)', refresh the web browser window.
  4. In the EWS, click the HP Web Services tab.
    • If Web Services is enabled, click Print Information Sheet. An information sheet prints that has your claim code.
    • If Web Services is not enabled, click Enable. An information sheet prints that has your claim code.
Based on your printer model, use one of the following options to print the information sheet.
Option one: If you see an ePrint button or icon
On the printer control panel, press the ePrint () button or icon to open the Web Services menu.
  • If Web Services is enabled, touch Print or Print Info. An information sheet prints that has your claim code.
  • If Web Services is not enabled, either touch Yes to enable Web Services, Yes again for auto updates, and then touch the ePrint button again. Or, touch Enable Web Services, and then touch OK. An information sheet prints that has your claim code.
Option two: If you see a Setup icon
On the printer control panel, touch Setup (), and then touch Web Services.
  • If Web Services is enabled, select Printer Email Address, and then touch Print Report. An information sheet prints that has your claim code.
  • If Web Services is not enabled, select Enable Web Services, and then touch OK. An information sheet prints that has your claim code.
Based on your printer model, use one of the following options to print the information sheet.
Option one: If you see a Web Services or ePrint icon
On the printer control panel, touch the Web Services or ePrint () icon.
  • If Web Services is enabled, touch Settings or Print Report. An information sheet prints that has your claim code.
  • If Web Services is not enabled, touch Enable Web Services, and then touch OK. An information sheet prints that has your claim code.
Option two: If from the Setup icon a 'Wireless' menu displays
On the printer control panel, press or touch Setup (), select Wireless, and then select Web Services.
  • If Web Services is enabled, select Print Report. An information sheet prints that has your claim code.
  • If Web Services is not enabled, select Enable Web Services, and then select OK. An information sheet prints that has your claim code.
Option three: If from the Setup icon a 'Web' menu displays
On the printer control panel, press or touch Setup (), and then select Web.
  • If Web Services is enabled, select Print Report. An information sheet prints that has your claim code.
  • If Web Services is not enabled, select Enable Web Services, and then select OK. An information sheet prints that has your claim code.
  1. On the printer control panel, touch Menu ().
  2. Touch Settings, and then touch Web Services.
    • If Web Services is enabled, touch Print ePrint Information. An information sheet prints that has your claim code.
    • If Web Services is not enabled, select the Web Services checkbox, and then touch Yes to accept the terms of use. An information sheet prints that has your claim code.
For Designjet printers, locate the claim code in the Connectivity menu. An information sheet does not print for Designjet printers. Follow these steps to get the claim code.
  1. On the printer touchscreen, select the Connectivity menu.
  2. Select HP ePrint Connectivity Information.
  3. Note the printer's code.
    If the claim code does not display, you might need to register your printer with Web Services. Select Register to register the printer and get your claim code.

Step two: Locate the printer claim code on the Web Services information sheet

The Web Services information sheet you printed contains instructions on setting up your printer with HP Connected. Locate your printer’s claim code on the sheet, and then input it when you add your printer to the Devices tab.
Figure 1: Example of a claim code on a Web Services information sheet
Image: Example of a Web Services information sheet with the claim code
1 - Location of the claim code on the information sheet
NOTE:For security purposes, the claim code expires 24 hours after you print the information sheet. Print the information sheet again if you need to re-enable the claim code for another 24 hours.

What if my printer claim code doesn't work?

If your printer claim code does not work, review the following reasons and solutions.
  • The printer claim code expired: Print the Web Services information sheet again to re-enable your claim code for 24 hours.
  • The printer claim code was not entered correctly: Make sure that you type the correct printer claim code when you add the printer to your HP Connected account.
  • The printer was added to a different HP Connected account: Remove the printer from any other HP Connected account before you add it to the new account.
  • The information sheet has a custom email address instead of a code: If the sheet lists your printer’s email address, (for instance: franks-printer@hpeprint.com), you already used your claim code to set up your printer. You do not need to print another claim code.
    If you need the code to transfer your printer to a different HP Connected account, you must disable and then re-enable Web Services. Return to the Web Services menu on the printer control panel to disable and re-enable Web Services, and then print another information sheet to get your claim code.
    NOTE:After you re-enable Web Services, you must create a new custom email address for your printer and restore any ePrint and printables settings on your printer.

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