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HP All-in-One Printer Remote Mobile App FAQs

  • PrintPrint

Introduction

This document answers some of the most frequently asked questions (FAQs) about the HP All-in-One Printer Remote
formerly called HP Printer Control
mobile app for Apple and Android mobile devices.
NOTE:The HP All-in-One Printer Remote mobile app was formerly called the HP Printer Control mobile app.
Figure 1: HP All-in-One Printer Remote icon
Image: The HP All-in-One Printer Remote icon
Review the following sections for more information on the HP All-in-One Printer Remote
formerly called HP Printer Control
mobile app features and commonly asked questions.
NOTE:The HP All-in-One Printer Remote mobile app icon displays on your Apple mobile device as AiO Remote .

What's new?

  • Enhanced mobile scanning feature uses your camera to produce high-quality documents
  • Print status reports including printer and network status
  • Full access to files from Evernote and Google Drive
  • More HP printers supported
  • Create high-quality documents from the camera-enabled intelligent mobile scanning feature, or send scans directly to your mobile device from your HP e-All-in-One.1, 2 Then print, email, or share your device-based or Cloud-based files.3, 4
  • Use the large screen on your mobile device to control your HP e-All-in-One’s scan, copy, and print functions. 1, 4
  • Intelligent mobile scanner technology automatically processes images taken by your mobile device's camera to create high-quality documents.2 You can save documents as PDF or JPEG to share, store or, print from your device.2, 3, 4
  • Access cloud document storage services such as iCloud, Box, Dropbox, Evernote, Google Drive, or social media site including Facebook.3
  • Print photos, PDFs, web pages, email attachments, Microsoft Office documents and more from virtually anywhere.4
  • Click here for a complete list of HP printers that support Cloud Services, including the HP All-in-One Printer Remote mobile app. Click here to see supported documents, image types, and other HP ePrint details.
1Scan and copy control requires that the mobile device and printer be on the same wireless network or through a wireless direct connection to printer.
2Requires 5 megapixels or greater camera with auto-focus capability.
3Document access to cloud services requires an internet connection. Might require a wireless access point. Might require third party subscription with a service contract purchased separately.
4Printing requires an Internet connection to an HP web-enabled printer and HP ePrint account registration. Mobile devices require Internet connection and email capability. Might require a wireless access point. Separately purchased data plans or usage fees might apply. Print times and connection speeds might vary.
You need an iPhone, iPod touch, or iPad running iOS 4.3 or later.
You can install the HP All-in-One Printer Remote mobile app on an iPhone, iPod touch, or iPad running iOS 4.3 or later.
Follow these steps to download and install the HP All-in-One Printer Remote mobile app.
  1. Open iTunes on your computer.
  2. Click iTunes Store from the left pane to open the iTunes Store.
  3. In the Search feature, type HP All-in-One Printer Remote , and then press Return .
  4. In the Search results section, find the app, and then click the Free button.
  5. If prompted, provide your iTunes account information, and then click OK .
  6. When prompted, type your ePrint account address to register the app.
Click here for a complete list of HP printers that support Cloud Services, including the HP All-in-One Printer Remote mobile app.
You can print wirelessly with the HP All-in-One Printer Remote mobile app to any supported HP printer that is on the same local Wi-Fi network as your mobile device. Click here for a complete list of HP printers that support Cloud Services, including the HP All-in-One Printer Remote mobile app.
Follow these steps to add an HP printer to your mobile device.
NOTE:The HP printer that you add must be an HP ePrinter connected to your network.
  1. On your mobile device, tap AiO Remote .
  2. If necessary, tap Home at the bottom of the app.
  3. Tap the list of available printers.
  4. Tap the printer that you want to add to your mobile device.
Use one of the following methods to uninstall the HP All-in-One Printer Remote mobile app.
  1. On your Apple device, tap and hold the AiO Remote icon until all the icons on the screen begin to wiggle.
  2. Tap the X in the corner of the AiO Remote icon.
  3. Tap Delete , and then press the Home button to finish uninstalling.
  1. Open iTunes on your computer.
  2. Click Apps , and then click the HP All-in-One Printer Remote mobile app.
  3. From the Edit menu, click Delete , and then click Delete App .
The HP All-in-One Printer Remote mobile app continues to print if you receive an incoming call or text message. However, if you choose to answer or respond, the print job cancels.
Connect your mobile device to the wireless network or WLAN, using your router as an access point. For more specific information, see the instructions in your mobile device documentation.
After your mobile device connects to the network, open the HP All-in-One Printer Remote mobile app, and then select your printer. You are now ready to print from your mobile device.
Possible causes for why your mobile device cannot find the HP printer include the following situations:
  • The HP printer is not supported by the HP All-in-One Printer Remote mobile app.
  • Your mobile device is not connected to the wireless network.
  • Your mobile device is connected to the wrong wireless network.
  • The HP printer is off.
  • The HP printer must be directly connected to the network.
The HP All-in-One Printer Remote mobile app supports the following languages for Apple iOS:
  • Chinese
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Spanish
No. You can only print directly to supported HP printers on a local wireless network. You can print via email using a 3G or 4G cellular data connection, if your mobile device and HP ePrinter are activated with HP ePrint. The HP All-in-One Printer Remote mobile app also supports PPL and HP ePrint Enterprise printing via 3G or 4G cellular data connections, if activated with HP ePrint.
You might not be able to print to your HP printer for one of the following reasons:
  • The HP printer is off.
  • There is an issue with the HP printer, such as a paper jam or the cover is open.
  • The ePrint feature is off on the HP printer.
  • Your mobile device is not activated with the ePrint web service.
  • The HP printer is not shared over the wireless network.
  • The HP ePrint mobile app is not correctly installed.
  • The HP printer is not connected to the wireless network.
Review the following sections for more information on the HP All-in-One Printer Remote
formerly called HP Printer Control
mobile app features and commonly asked questions.
NOTE:The HP All-in-One Printer Remote mobile app icon displays on your Android mobile device as All-in-One Remote .

What's new?

  • HP All-in-One Printer Remote mobile app now supports Android mobile devices
  • Scanning support for Android mobile devices
  • Enhanced scanning feature using your mobile device's camera
  • Create high-quality documents from the camera-enabled intelligent mobile scanning feature or send scans directly to your mobile device from your HP e-All-in-One.1, 2 Then print, email, or share your device-based or Cloud-based files.3, 4
  • Use the large screen on your mobile device to control your HP e-All-in-One’s scan and print functions. 1, 4
  • Send files to cloud document storage services such as Dropbox.3
  • Print photos and PDFs to your local HP ePrint printer.
  • Click here for a complete list of HP printers that support Cloud Services, including the HP All-in-One Printer Remote mobile app. Click here to see supported documents, image types, and other HP ePrint details.
1Scan control requires that the mobile device and printer be on the same wireless network or through a wireless direct connection to printer.
2Requires 5 megapixels or greater camera with auto-focus capability.
3Document access to cloud services requires an internet connection. Might require a wireless access point. Might require third party subscription with a service contract purchased separately.
4Printing requires an Internet connection to an HP web-enabled printer and HP ePrint account registration. Mobile devices require Internet connection and email capability. Might require a wireless access point. Separately purchased data plans or usage fees might apply. Print times and connection speeds might vary.
You need an Android mobile device running Android OS 2.3.8 or later.
You can install the HP All-in-One Printer Remote mobile app on an Android Smartphone or Tablet running Android OS 2.3.8 or later.
Follow these steps to download and install the HP All-in-One Printer Remote mobile app.
  1. On your Android device Home screen, touch the Play Store icon, and then touch Apps .
  2. In the Search feature, type HP printer app .
  3. Tap HP All-in-One Printer Remote .
  4. Tap Install , and then tap OK to download and then install the HP All-in-One Printer Remote mobile app.
Click here for a complete list of HP printers that support Cloud Services, including the HP All-in-One Printer Remote mobile app.
You can print wirelessly with the HP All-in-One Printer Remote mobile app to any supported HP printer that is on the same local Wi-Fi network as your mobile device. Click here for a complete list of HP printers that support Cloud Services, including the HP All-in-One Printer Remote mobile app.
Follow these steps to add an HP printer to your mobile device.
NOTE:The HP printer that you add must be an HP ePrinter connected to your network.
  1. On your Android mobile device, tap All-in-One Remote .
  2. If necessary, tap Home at the top, left corner of the app.
  3. Tap the list of available printers.
  4. Tap the printer that you want to add to your mobile device.
Follow these steps to uninstall the HP All-in-One Printer Remote mobile app.
  1. From your Android device Home screen, tap Manage Applications .
  2. Tap the Downloads tab.
  3. Tap the HP All-in-One Printer Remote mobile app, and then tap the Uninstall button.
  4. Tap OK to confirm the HP All-in-One Printer Remote mobile app is uninstalled.
The HP All-in-One Printer Remote mobile app continues to print if you receive an incoming call or text message. However, if you choose to answer or respond, the print job cancels.
Connect your mobile device to the wireless network or WLAN, using your router as an access point. For more specific information, see the instructions in your mobile device documentation.
After your mobile device connects to the network, open the HP All-in-One Printer Remote mobile app, and then select your printer. You are now ready to print from your mobile device.
Possible causes for why your mobile device cannot find the HP printer include the following:
  • The HP printer is not supported by the HP All-in-One Printer Remote mobile app.
  • Your mobile device is not connected to the wireless network.
  • Your mobile device is connected to the wrong wireless network.
  • The HP printer is off.
  • The HP printer must be directly connected to the network.
NOTE:To print from the HP All-in-One Printer Remote mobile app on an Android mobile device, you must first install the HP Home & Biz app. Click here to learn how to install the HP Home & Biz mobile app.
The HP All-in-One Printer Remote mobile app supports English only for Android mobile devices.
No. You can only print directly to supported HP printers on a local wireless network. You can print via email using a 3G or 4G cellular data connection, if your mobile device and HP ePrinter are activated with HP ePrint. The HP All-in-One Printer Remote mobile app also supports PPL and HP ePrint Enterprise printing via 3G or 4G cellular data connections, if activated with HP ePrint.
NOTE:To print from the HP All-in-One Printer Remote mobile app on an Android device, you must first install the HP ePrint Home & Biz app. Click here to learn how to install the HP Home & Biz mobile app.
To print from the HP All-in-One Printer Remote mobile app on an Android device, you must first install the HP Home & Biz app. Click here to learn how to install the HP Home & Biz mobile app.
You might not be able to print to your HP printer for one of the following reasons:
  • The HP printer is off.
  • There is an issue with the HP printer, such as a paper jam or the cover is open.
  • The ePrint feature is off on the HP printer.
  • Your mobile device is not activated with the ePrint web service.
  • The HP printer is not shared over the wireless network.
  • The HP Home & Biz mobile app is not correctly installed.
  • The HP printer is not connected to the wireless network.

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