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Windows: HP Scan Software Does Not Open or Scan on a Printer Using a USB Connection

  • PrintPrint

Issue

When you try to scan in Windows, you experience one of the following conditions.
  • When you try to scan from the HP software , the HP Scan window does not open and the printer does not scan the image. A scan connection, communication, or initialization error message might also display.
  • When you try to scan from the front panel of the printer, the message 'Communication or connection to the computer is lost; or the software is not properly installed ' might display.
  • When you try to run the HP Print and Scan Doctor , a red X ( ) displays next to Windows Image Acquisition (WIA) and the HP Print and Scan Doctor is unable to fix the issue.

Solution

Follow the steps for your operating system to resolve the issue.
Click the plus sign () next to your operating system for more information.
Follow these solutions in the order presented to resolve the issue.

Solution one: Try the HP Print and Scan Doctor

NOTE:If you already tried the HP Print and Scan Doctor and a red X ( ) displays next to Windows Image Acquisition (WIA), continue to the next solution.
The Print and Scan Doctor diagnoses and helps resolve common printing, scanning, and connectivity problems, including:
  • Connectivity :
    • USB: Verifies that the USB connection from your computer to the HP product is working correctly.
    • Network: Verifies that the network connection between your computer and your network is working correctly.
  • Device Status Test : Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
  • Driver Check : Checks for missing or corrupt driver files.
  • Device Manager : Checks for problems in Device Manager that would prevent printing.
  • Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
  • Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
  • Port Match : Checks the port settings for the HP product.
  • Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.
  • Ink Issues : Checks the cartridges and ink levels for issues that affect print quality.
  • Print Settings : Checks and adjusts the print quality settings.
  • Test Print : Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
  • Scan Tests : Checks the scan mechanism, drivers, and registry entries.
You can also click the Printer menu to find the additional features such as cleaning printheads, aligning printheads, checking ink levels, and viewing advanced printer data for your selected printer.

Video of downloading and running the HP Print and Scan Doctor

The following video demonstrates how to download and run the HP Print and Scan Doctor.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .

Step one: Download the Print and Scan Doctor

The HP Print and Scan Doctor works with most HP printers, is available in most languages, and works in Windows operating systems only. Download it free from the HP website.
  1. Click Download , and then follow the on-screen instructions to save the software to your computer.
  2. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.

Step two: Use the Print and Scan Doctor

Follow these steps to use the Print and Scan Doctor on your computer.
  1. Press the Power button to turn on the product, if it is not already on.
  2. From the Product column in the Print and Scan Doctor, select your HP product.
    If your product is not in the list, turn it off and back on, and then click Retry .
  3. Click Next . The Print and Scan Doctor checks the connection for your product and, if the connection fails, it offers options to help.
  4. Depending on your issue, click Fix Printing or Fix Scanning to start diagnosing the cause of the issue.

Step three: Resolve diagnosed scanning problems

Follow these steps to resolve diagnosed scanning problems.
  1. In the Print and Scan Doctor results screen, view the list of actionable results.
    • If you see yellow exclamation points ( ), the test failed and required user action, but the step was skipped.
    • If you see a red X ( ), follow the on-screen instructions to resolve the issue.
  2. When you have finished fixing all the diagnosed problems, click Test Scan or Skip .
    • If you click Test Scan , the Print and Scan Doctor launches the HP scanning software to perform a test scan. Follow the on-screen instructions in the scanning software to perform the test.
    • If you click Skip and are not experiencing additional issues, click Quit to exit the tool.
    • If you click Skip and are still experiencing scanning issues, click Support and Troubleshooting for support that is tailored to your scanner, or click HP Support Forum for help from other HP customers.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Uninstall the old driver and install an updated driver

Follow these instructions to download and install the latest printer driver using a USB connection.
NOTE:HP recommends downloading the printer's Full Feature driver.

Step one: Uninstall the software driver

An updated software driver might resolve the issue. Follow these steps to uninstall the old driver and install the updated driver.
NOTE:If your printer is connected with an Ethernet connection, disconnect the Ethernet cable before following these steps.
  1. On the Windows taskbar, click Start ( ), and then click All Programs . A list of programs installed on your computer displays.
  2. Click the HP folder, and then click the folder with the name and model number of your HP product.
  3. Click Uninstall , and then follow the on-screen instructions. The software uninstalls.

Step two: Download and install the driver from the HP website

  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
  4. Make sure that your operating system is selected, and then click Next .
  5. Scroll down the page, and then click Driver .
  6. Click Download , and then follow the on-screen instructions to save the software to your computer.
  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Check the Windows Image Acquisition (WIA) services

Follow these steps to make sure that the Windows Image Acquisition (WIA) services are performing correctly.

Step one: Check the services

  1. Click Start ( ), click Run , type services.msc in the Run box, and then press Enter .
  2. In the Services window, right-click Windows Image Acquisition (WIA) service , and then click Properties .
  3. Click the Dependencies tab.
  4. Make sure that Remote Procedure Call (RPC) is listed, and then close the Properties window.
  5. In the main Services window, make sure that Remote Procedure Call (RPC) shows as Started in the Status column. If it does not, right-click Remote Procedure Call (RPC) , and then continue to the next step to start the service.
  6. In the Services window, right-click Windows Image Acquisition .
    • If the option to start the service is available, click Start .
    • If the option to stop the service is available, click Stop . When the service stops, right-click Windows Image Acquisition (WIA) again, and then start the service.
  7. Close the Services window.

Step two: Restart the computer and try to scan again

Restart your computer and try to scan again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If Remote Procedure Call (RPC) is not listed in the Services window, continue to the next solution.

Solution four: Contact HP to add the missing dependency to the Windows registry

Click Contact HP on this page for more support options.
Follow these solutions in the order presented to resolve the issue.

Solution one: Try the HP Print and Scan Doctor

NOTE:If you already tried the HP Print and Scan Doctor and a red X ( ) displays next to Windows Image Acquisition (WIA), continue to the next solution.
The Print and Scan Doctor diagnoses and helps resolve common printing, scanning, and connectivity problems, including:
  • Connectivity :
    • USB: Verifies that the USB connection from your computer to the HP product is working correctly.
    • Network: Verifies that the network connection between your computer and your network is working correctly.
  • Device Status Test : Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
  • Driver Check : Checks for missing or corrupt driver files.
  • Device Manager : Checks for problems in Device Manager that would prevent printing.
  • Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
  • Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
  • Port Match : Checks the port settings for the HP product.
  • Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.
  • Ink Issues : Checks the cartridges and ink levels for issues that affect print quality.
  • Print Settings : Checks and adjusts the print quality settings.
  • Test Print : Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
  • Scan Tests : Checks the scan mechanism, drivers, and registry entries.
You can also click the Printer menu to find the additional features such as cleaning printheads, aligning printheads, checking ink levels, and viewing advanced printer data for your selected printer.

Video of downloading and running the HP Print and Scan Doctor

The following video demonstrates how to download and run the HP Print and Scan Doctor.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .

Step one: Download the Print and Scan Doctor

The HP Print and Scan Doctor works with most HP printers, is available in most languages, and works in Windows operating systems only. Download it free from the HP website.
  1. Click Download , and then follow the on-screen instructions to save the software to your computer.
  2. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.

Step two: Use the Print and Scan Doctor

Follow these steps to use the Print and Scan Doctor on your computer.
  1. Press the Power button to turn on the product, if it is not already on.
  2. From the Product column in the Print and Scan Doctor, select your HP product.
    If your product is not in the list, turn it off and back on, and then click Retry .
  3. Click Next . The Print and Scan Doctor checks the connection for your product and, if the connection fails, it offers options to help.
  4. Depending on your issue, click Fix Printing or Fix Scanning to start diagnosing the cause of the issue.

Step three: Resolve diagnosed scanning problems

Follow these steps to resolve diagnosed scanning problems.
  1. In the Print and Scan Doctor results screen, view the list of actionable results.
    • If you see yellow exclamation points ( ), the test failed and required user action, but the step was skipped.
    • If you see a red X ( ), follow the on-screen instructions to resolve the issue.
  2. When you have finished fixing all the diagnosed problems, click Test Scan or Skip .
    • If you click Test Scan , the Print and Scan Doctor launches the HP scanning software to perform a test scan. Follow the on-screen instructions in the scanning software to perform the test.
    • If you click Skip and are not experiencing additional issues, click Quit to exit the tool.
    • If you click Skip and are still experiencing scanning issues, click Support and Troubleshooting for support that is tailored to your scanner, or click HP Support Forum for help from other HP customers.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Uninstall the old driver and install an updated driver

Follow these instructions to download and install the latest printer driver using a USB connection.
NOTE:HP recommends downloading the printer's Full Feature driver.

Step one: Uninstall the software driver

An updated software driver might resolve the issue. Follow these steps to uninstall the old driver and install the updated driver.
NOTE:If your printer is connected with an Ethernet connection, disconnect the Ethernet cable before following these steps.
  1. On the Windows taskbar, click the Windows icon ( ), and then click Programs . A list of programs installed on your computer displays.
  2. Click the HP folder, and then click the folder with the name and model number of your HP product.
  3. Click Uninstall , and then follow the on-screen instructions. The software uninstalls.

Step two: Download and install the driver from the HP website

  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
  4. Make sure that your operating system is selected, and then click Next .
  5. Scroll down the page, and then click Driver .
  6. Click Download , and then follow the on-screen instructions to save the software to your computer.
  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Check the Windows Image Acquisition (WIA) services

Follow these steps to make sure that the Windows Image Acquisition (WIA) services are performing correctly.

Step one: Check the services

  1. Click the Windows icon ( ), type services.msc in the Search programs and files box, and then click the services.msc link under Programs. If prompted, click Yes .
  2. In the Services window, right-click Windows Image Acquisition (WIA) service , and then click Properties .
  3. Click the Dependencies tab.
  4. Make sure that Remote Procedure Call (RPC) and Shell Hardware Detection are listed, and then close the Properties window.
  5. In the main Services window, make sure that Remote Procedure Call (RPC) and Shell Hardware Detection show as Started in the Status column. If they do not, continue to the next step to start the service.
  6. In the Services window, right-click Windows Image Acquisition .
    • If the option to start the service is available, click Start .
    • If the option to stop the service is available, click Stop . When the service stops, right-click Windows Image Acquisition (WIA) again, and then start the service.
  7. Close the Services window.

Step two: Restart the computer and try to scan again

Restart your computer and try to scan again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If Remote Procedure Call (RPC) is not listed in the Services window, continue to the next solution.

Solution four: Contact HP to add the missing dependency to the Windows registry

Click Contact HP on this page for more support options.
Follow these solutions in the order presented to resolve the issue.

Solution one: Try the HP Print and Scan Doctor

NOTE:If you already tried the HP Print and Scan Doctor and a red X ( ) displays next to Windows Image Acquisition (WIA), continue to the next solution.
The Print and Scan Doctor diagnoses and helps resolve common printing, scanning, and connectivity problems, including:
  • Connectivity :
    • USB: Verifies that the USB connection from your computer to the HP product is working correctly.
    • Network: Verifies that the network connection between your computer and your network is working correctly.
  • Device Status Test : Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
  • Driver Check : Checks for missing or corrupt driver files.
  • Device Manager : Checks for problems in Device Manager that would prevent printing.
  • Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
  • Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
  • Port Match : Checks the port settings for the HP product.
  • Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.
  • Ink Issues : Checks the cartridges and ink levels for issues that affect print quality.
  • Print Settings : Checks and adjusts the print quality settings.
  • Test Print : Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
  • Scan Tests : Checks the scan mechanism, drivers, and registry entries.
You can also click the Printer menu to find the additional features such as cleaning printheads, aligning printheads, checking ink levels, and viewing advanced printer data for your selected printer.

Video of downloading and running the HP Print and Scan Doctor

The following video demonstrates how to download and run the HP Print and Scan Doctor.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .

Step one: Download the Print and Scan Doctor

The HP Print and Scan Doctor works with most HP printers, is available in most languages, and works in Windows operating systems only. Download it free from the HP website.
  1. Click Download , and then follow the on-screen instructions to save the software to your computer.
  2. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.

Step two: Use the Print and Scan Doctor

Follow these steps to use the Print and Scan Doctor on your computer.
  1. Press the Power button to turn on the product, if it is not already on.
  2. From the Product column in the Print and Scan Doctor, select your HP product.
    If your product is not in the list, turn it off and back on, and then click Retry .
  3. Click Next . The Print and Scan Doctor checks the connection for your product and, if the connection fails, it offers options to help.
  4. Depending on your issue, click Fix Printing or Fix Scanning to start diagnosing the cause of the issue.

Step three: Resolve diagnosed scanning problems

Follow these steps to resolve diagnosed scanning problems.
  1. In the Print and Scan Doctor results screen, view the list of actionable results.
    • If you see yellow exclamation points ( ), the test failed and required user action, but the step was skipped.
    • If you see a red X ( ), follow the on-screen instructions to resolve the issue.
  2. When you have finished fixing all the diagnosed problems, click Test Scan or Skip .
    • If you click Test Scan , the Print and Scan Doctor launches the HP scanning software to perform a test scan. Follow the on-screen instructions in the scanning software to perform the test.
    • If you click Skip and are not experiencing additional issues, click Quit to exit the tool.
    • If you click Skip and are still experiencing scanning issues, click Support and Troubleshooting for support that is tailored to your scanner, or click HP Support Forum for help from other HP customers.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Uninstall the old driver and install an updated driver

Follow these instructions to download and install the latest printer driver using a USB connection.
NOTE:HP recommends downloading the printer's Full Feature driver.

Step one: Uninstall the software driver

An updated software driver might resolve the issue. Follow these steps to uninstall the old driver and install the updated driver.
NOTE:If your printer is connected with an Ethernet connection, disconnect the Ethernet cable before following these steps.
  1. On the Windows taskbar, click the Windows icon ( ), and then click All Programs . A list of programs installed on your computer displays.
  2. Click the HP folder, and then click the folder with the name and model number of your HP product.
  3. Click Uninstall , and then follow the on-screen instructions. The software uninstalls.

Step two: Download and install the driver from the HP website

  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
  4. Make sure that your operating system is selected, and then click Next .
  5. Scroll down the page, and then click Driver .
  6. Click Download , and then follow the on-screen instructions to save the software to your computer.
  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Check the Windows Image Acquisition (WIA) services

Follow these steps to make sure that the Windows Image Acquisition (WIA) services are performing correctly.

Step one: Check the services

  1. Click the Windows icon ( ), type services.msc in the Search programs and files box, and then click the services.msc link under Programs. If prompted, click Yes .
  2. In the Services window, right-click Windows Image Acquisition (WIA) service , and then click Properties .
  3. Click the Dependencies tab.
  4. Make sure that Remote Procedure Call (RPC) and Shell Hardware Detection are listed, and then close the Properties window.
  5. In the main Services window, make sure that Remote Procedure Call (RPC) and Shell Hardware Detection show as Started in the Status column. If they do not, continue to the next step to start the service.
  6. In the Services window, right-click Windows Image Acquisition .
    • If the option to start the service is available, click Start .
    • If the option to stop the service is available, click Stop . When the service stops, right-click Windows Image Acquisition (WIA) again, and then start the service.
  7. Close the Services window.

Step two: Restart the computer and try to scan again

Restart your computer and try to scan again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If Remote Procedure Call (RPC) is not listed in the Services window, continue to the next solution.

Solution four: Contact HP to add the missing dependency to the Windows registry

Click Contact HP on this page for more support options.
Follow these solutions in the order presented to resolve the issue.
NOTE:If you are not using the latest version of Windows 8, the information in this document might not match. You can get the latest version from the Microsoft Store.

Solution one: Try the HP Print and Scan Doctor

NOTE:If you already tried the HP Print and Scan Doctor and a red X ( ) displays next to Windows Image Acquisition (WIA), continue to the next solution.
The Print and Scan Doctor diagnoses and helps resolve common printing, scanning, and connectivity problems, including:
  • Connectivity :
    • USB: Verifies that the USB connection from your computer to the HP product is working correctly.
    • Network: Verifies that the network connection between your computer and your network is working correctly.
  • Device Status Test : Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
  • Driver Check : Checks for missing or corrupt driver files.
  • Device Manager : Checks for problems in Device Manager that would prevent printing.
  • Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
  • Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
  • Port Match : Checks the port settings for the HP product.
  • Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.
  • Ink Issues : Checks the cartridges and ink levels for issues that affect print quality.
  • Print Settings : Checks and adjusts the print quality settings.
  • Test Print : Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
  • Scan Tests : Checks the scan mechanism, drivers, and registry entries.
You can also click the Printer menu to find the additional features such as cleaning printheads, aligning printheads, checking ink levels, and viewing advanced printer data for your selected printer.

Video of downloading and running the HP Print and Scan Doctor

The following video demonstrates how to download and run the HP Print and Scan Doctor.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .

Step one: Download the Print and Scan Doctor

The HP Print and Scan Doctor works with most HP printers, is available in most languages, and works in Windows operating systems only. Download it free from the HP website.
  1. Click Download , and then follow the on-screen instructions to save the software to your computer.
  2. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.

Step two: Use the Print and Scan Doctor

Follow these steps to use the Print and Scan Doctor on your computer.
  1. Press the Power button to turn on the product, if it is not already on.
  2. From the Product column in the Print and Scan Doctor, select your HP product.
    If your product is not in the list, turn it off and back on, and then click Retry .
  3. Click Next . The Print and Scan Doctor checks the connection for your product and, if the connection fails, it offers options to help.
  4. Depending on your issue, click Fix Printing or Fix Scanning to start diagnosing the cause of the issue.

Step three: Resolve diagnosed scanning problems

  1. In the Print and Scan Doctor results screen, view the list of actionable results.
    • If you see yellow exclamation points ( ), the test failed and required user action, but the step was skipped.
    • If you see a red X ( ), follow the on-screen instructions to resolve the issue.
  2. When you have finished fixing all the diagnosed problems, click Test Scan or Skip .
    • If you click Test Scan , the Print and Scan Doctor launches the HP scanning software to perform a test scan. Follow the on-screen instructions in the scanning software to perform the test.
    • If you click Skip and are not experiencing additional issues, click Quit to exit the tool.
    • If you click Skip and are still experiencing scanning issues, click Support and Troubleshooting for support that is tailored to your scanner, or click HP Support Forum for help from other HP customers.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Uninstall the old driver and install an updated driver

Follow these instructions to download and install the latest printer driver using a USB connection.
NOTE:HP recommends downloading the printer's Full Feature driver.

Step one: Uninstall the software driver

An updated software driver might resolve the issue. Follow these steps to uninstall the old driver and install the updated driver.
NOTE:If your printer is connected with an Ethernet connection, disconnect the Ethernet cable before following these steps.
  1. Right-click the Start button ( ) in the lower left corner of the screen, and then click Programs and Features .
  2. Right-click your HP printer's name, and then click Uninstall . Follow the on-screen instructions to uninstall the software.
    NOTE:If you do not see any HP software in the list, there is no software to remove from your computer.
  3. Repeat the preceding step to remove other HP printer software titles.
  4. Restart the computer before starting to reinstall the driver.

Step two: Download and install the driver from the HP website

  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
  4. Make sure that your operating system is selected, and then click Next .
  5. Scroll down the page, and then click Driver .
  6. Click Download , and then follow the on-screen instructions to save the software to your computer.
  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Check the Windows Image Acquisition (WIA) services

Follow these steps to make sure that the Windows Image Acquisition (WIA) services are performing correctly.

Step one: Check the services

  1. Right-click the Start button ( ) in the lower left corner of the screen, click Search , and then type Services .
  2. Click Services , and then click View local services . If prompted, click Yes .
  3. In the Services window, right-click Windows Image Acquisition (WIA) service , and then click Properties .
  4. Click the Dependencies tab.
  5. Make sure that Remote Procedure Call (RPC) is listed, and then close the Properties window.
  6. In the main Services window, make sure that Remote Procedure Call (RPC) shows as 'Started' in the Status column. If it does not, continue to the next step to start the service.
  7. In the Services window, right-click Windows Image Acquisition .
    • If the option to start the service is available, click Start .
    • If the option to stop the service is available, click Stop . When the service stops, right-click Windows Image Acquisition (WIA) again, and then start the service.
  8. Close the Services window.

Step two: Restart the computer and try to scan again

Restart your computer and try to scan again.
  • If these steps resolved the issue , you can stop troubleshooting.
  • If Remote Procedure Call (RPC) is not listed in the Services window, continue to the next solution.

Solution four: Contact HP to add the missing dependency to the Windows registry

Click Contact HP on this page for more support options.

HP Support forums

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