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Tablet Does Not Start (Android 4.1/Jelly Bean)

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This document applies to HP tablets with Android 4.1/Jelly Bean operating system.
This document provides possible solutions to tablet startup issues. Follow the steps in this document step-by-step to help isolate the problem and find the most appropriate help.

Step 1: Perform a hard restart

A hard restart can resolve many tablet startup issues. If your tablet does not start, try a hard restart.
To perform the hard restart: Press and hold the power button for more than eight seconds. After the tablet fully shuts down, press the power button again to restart.
If the tablet does not start, continue with the next step.

Step 2: Charge the battery

Charge the battery using the AC adapter that came with the tablet. Allow the battery to charge for 30 minutes or more, and then attempt to turn on the tablet again.
If the tablet does not start, continue with the next step.

Step 3: Find a fix that matches your tablet's symptom

Read from the following list of symptoms. If you find a symptom that matches your tablet's condition, then follow those instructions.
If an error message displays on the screen, write down the error message exactly as it appears. Search the Internet using the exact text from the error message to find a solution.
Some error screens do not include an error message. You might see a black screen with a green robot and red caution icon:
Figure 1: Android error screen
Android error screen
To restore the tablet to working condition when this error screen appears, press and hold the power button for more than eight seconds to hard restart the tablet. After the tablet fully shuts down, press the power button again to restart. If the tablet starts normally and the error screen does not reappear, you are done.
If the error screen reappears, perform a factory reset on the tablet. Refer to one of the following HP support documents, depending on your tablet model:
If the screen is black and does not respond when you push the power button, follow these steps:
  1. Verify that you are using the correct charger for the tablet .
    Using a charger from another source, such as a cell phone charger, may cause the tablet to charge slowly, or it may not charge at all. Charge the tablet using the AC adapter that came with your tablet.
  2. Verify the tablet is receiving power from the AC adapter .
    Verify that the AC adapter is not damaged, and that it is connected correctly to a working wall outlet plug. Examine the AC adapter, wiring, and mini-USB connection for damage.
  3. Try a different power outlet
    Plug the adapter into a different power outlet and try to turn on the tablet.
  4. Use a different AC power adapter .
    If you have access to a different AC adapter that is designed for the tablet, connect the adapter and try to start the tablet.
  5. Perform a hard restart
    If none of the steps above resolve the issue, or if the issue has not been addressed in this document, try a hard restart again. A hard restart can resolve many tablet startup issues.
    To perform the hard restart: Press and hold the power button for more than eight seconds. After the tablet fully shuts down, press the power button again to restart.
    If, after performing the hard restart, the tablet still does not start, proceed to contact HP.

Step 4: Contact HP

If the steps in this document have not resolved the startup problem, Contact HP to have your tablet serviced.

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