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Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart 6510 e-All-in-One Printer Series

  • PrintPrint

Issue

The printer is working, but the printed output is missing black or color inks, or the output is blank or has very little ink.

Solution one: Check estimated ink levels, and then replace any low or empty cartridges

Low ink can contribute to poor print quality. Follow these steps to check the ink levels, and then replace any low or empty cartridges.

Step one: Check estimated ink levels

NOTE:Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-ink levels, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable.
From the home screen of the printer control panel, touch the Ink icon (). The current ink levels display.
Figure 1: Example of estimated ink levels
Image: Estimated ink levels displaying on the control panel.

Step two: Replace any low or depleted cartridges

Watch a video or use the following steps to replace a depleted cartridge.

Video of replacing the cartridges

The following video demonstrates how to replace a cartridge.
NOTE:This video shows an HP Photosmart 5510 (B111a) printer, but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
  1. Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before you continue.
  2. Open the cartridge access door. The carriage moves to the access area.
    Figure 2: Open the cartridge access door
    Image: Open the cartridge access door
  3. Press the tab on the front of the cartridge inward to release it, and then pull up on the cartridge to remove it from the slot.
    Figure 3: Remove the cartridge from the slot
    Image: Remove the cartridge from the slot
  4. Pull the orange tab to remove the new cartridge from the plastic wrap.
    Figure 4: Remove the new cartridge from the plastic wrap
    Image: Remove the new cartridge from the plastic wrap
  5. Twist the orange cap counter clockwise until it snaps off the new cartridge.
    Figure 5: Remove the orange cap from the new cartridge
    Image: Remove the orange cap from the new cartridge
  6. With the nozzle and contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it is firmly seated.
    Figure 6: Insert the cartridge
    Image: Insert the cartridge
  7. Close the cartridge access door.
    Figure 7: Close the cartridge access door
    Image: Close the cartridge access door
  8. When you insert a new cartridge, the printer automatically prompts you to align the cartridges. Touch OK on the control panel to complete the alignment.
  9. If the printer control panel states that the alignment has failed, repeat the steps to Clean the Cartridge contacts.

Solution two: Make sure that the cartridges are properly vented and seated correctly

If the vent on the top of the cartridge is clogged or obstructed, the cartridge might not work properly. Follow these steps to make sure that the cartridges are properly vented and seated correctly.
  1. Press the Power button to turn on the printer, if it is not already on. Wait until the printer is idle and silent before you continue.
  2. Open the cartridge access door. The carriage moves to the access area.
    Figure 8: Open the cartridge access door
    Image: Open the cartridge access door.
  3. Press the tab on the front of the black cartridge inward to release it, and then pull up on the cartridge to remove it from its slot.
    Figure 9: Remove the cartridge from its slot
    Image: Remove the cartridge from its slot.
  4. Examine the vent area above the HP logo on the top of the cartridge.
    Figure 10: Vent area on the cartridge
    Image: Vent area on the top of the cartridge.
  5. If the cartridge still has the orange pull-tab attached, pull to remove it.
    Figure 11: Orange pull tab
    Image: Orange pull tab.
  6. If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.
    Figure 12: Clean the clogged vent with a pin
    Image: Clean the clogged vent with a pin.
    1 - Clogged vent
    2 - With a straight pin, gently remove excess adhesive from the vent
    3 - Unclogged vent
  7. With the nozzle and contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it clicks into place.
    NOTE:Make sure that each cartridge is installed in the correct slot. Match the shape of the icon and the color of the cartridge with the slot that has the same shaped icon and color.
    Figure 13: Reinsert the cartridge.
    Image: Reinsert the cartridge.
  8. Repeat these steps to inspect the vents on each of the cartridges.
  9. Make sure that each cartridge is firmly in place in its slot. Run your finger along the top of the cartridges to feel for any that are protruding, and if any are, press down firmly until each cartridge snaps into place.
  10. Close the cartridge access door.
    Figure 14: Close the cartridge access door
    Image: Close the cartridge access door.
  11. Try the print job again.

Solution three: Use an automated tool to clean the printhead

Follow these steps to clean the printhead.
NOTE:If the printhead is badly clogged, you might need to clean the printhead several times to restore normal print quality.
  1. Make sure that plain white U.S. letter or A4 size paper is loaded in the tray.
  2. From the control panel home screen, touch the Setup icon ().
  3. Touch Tools, and then touch Clean Printhead. The product cleans the printheads, and then prints a test page.
  4. Review the print quality on the test page.
  5. If the print quality is still poor, repeat previous steps for cleaning the printhead.
NOTE:Never turn off the printer when cartridges are missing. Make sure that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. To avoid issues that require cleaning the printhead, always turn the printer off with the Power button on the printer itself.

Solution four: Service the printer

Contacting HP for service in all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty, Contact HP to obtain service.
  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).

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