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What Is HP Instant Ink?

  • PrintPrint
This document applies to all printers that are enrolled in the Instant Ink service.
HP Instant Ink is an ink replacement service to save you money on ink costs, and to make sure that your printer never runs out of ink when you need it most.
You need an eligible printer to enroll in HP Instant Ink.
  • If you already have an HP Instant Ink enrollment card, gently scratch off the silver film on the back of the card to reveal your enrollment key, and then go to HP Instant Ink/Redeem to enter your enrollment key.
  • If you do not have an HP Instant Ink enrollment card, you can enroll at HP Instant Ink .
Your HP Instant Ink cartridges arrive up to 10 business days after you set up your HP Instant Ink account. Billing does not start until you install your first HP Instant Ink cartridge.
When you enroll in an HP Instant Ink plan, you pay a monthly fee to print a defined number of pages per month. The plans are based on the number of pages that you print, not on how many ink cartridges you use. Your monthly fee pays for ink, shipping, and recycling. If you do not print all of your plan pages in a month, you can roll over up to the number of pages per month in your plan. If you print more pages, there is an additional charge. Ink is included and the plans are based on your usage so you pay for the pages you print, not the cartridges that HP sends you. A printed page counts the same whether it is black and white, a color document, or a photo. Shipping is included.
There is no annual fee and you can cancel or change plans at any time without penalty.1
As part of the service, HP sends you HP Instant Ink replacement cartridges and postage-paid recycling materials, before you run out of ink, at no additional cost. Your billing month starts when you insert an HP Instant Ink cartridge in your enrolled printer.
HP monitors the ink usage of your enrolled printer so that we know when to send you more ink. You should never run out of ink.2
HP Instant Ink cartridges can be used only in the printer that you have enrolled. Used HP Instant Ink cartridges must be returned with the postage-paid recycling materials provided by HP. Returned cartridges are recycled by HP Planet Partners.
1 Plan downgrade changes and cancellation of service are effective as of the first day of the next billing period. For details, go to HP Instant Ink Terms of Service or HP Instant Ink Pro Terms of Service .
2 Based on average usage.
HP Instant Ink is currently available in the United States, United Kingdom, France, and Germany. HP Instant Ink Pro is currently available in the United States. We are planning on expanding—so keep checking back for updates on when HP Instant Ink and HP Instant Ink Pro are available in other countries.
Go to HP Instant Ink or HP Instant Ink Pro (eligible printers are listed on each site), and then click Find your plan near the top of the page. The What are the monthly plans? section displays with pricing for each plan.
HP Instant Ink is currently available in the United States, United Kingdom, France, and Germany. HP Instant Ink Pro is currently available in the United States. We are planning on expanding—so keep checking back for updates on when HP Instant Ink and HP Instant Ink Pro are available in other countries.
To enroll in HP Instant Ink you need:
  • An eligible HP printer (to view a list of eligible printers, go to HP Instant Ink or HP Instant Ink Pro and scroll down near the bottom of the web page to the What do you need to enroll? section)
  • A wireless connection to the Internet that your printer is connected to
  • A valid email address
  • A valid credit card or debit card (for billing purposes)
HP Instant Ink is currently available in the United States, United Kingdom, France, and Germany. HP Instant Ink Pro is currently available in the United States. We are planning on expanding—so keep checking back for updates on when HP Instant Ink and HP Instant Ink Pro are available in other countries.
To view a list of eligible printers, go to HP Instant Ink or HP Instant Ink Pro and scroll down near the bottom of the web page to the What do you need to enroll? section. More printers will be available in the future.
HP Instant Ink is currently available in the United States, United Kingdom, France, and Germany. HP Instant Ink Pro is currently available in the United States. We are planning on expanding—so keep checking back for updates on when HP Instant Ink and HP Instant Ink Pro are available in other countries.
Yes. There is no obligation or commitment beyond your first month. You can cancel your service or change plans at any time without penalty by adjusting your account settings in your online account dashboard. Plan upgrades take effect on the first day of the next billing cycle. Plan downgrades and cancellation of service are effective on the first day of the next billing cycle. For details, go to HP Instant Ink Terms of Service or HP Instant Ink Pro Terms of Service .
HP Instant Ink is currently available in the United States, United Kingdom, France, and Germany. HP Instant Ink Pro is currently available in the United States. We are planning on expanding—so keep checking back for updates on when HP Instant Ink and HP Instant Ink Pro are available in other countries.
HP will send your HP Instant Ink cartridges now so that you will have them when you need replacement cartridges. Your billing will not start until 30 days after you insert your first HP Instant Ink cartridge into your enrolled printer.
You can start with any plan and change your plan at any time. Once enrolled, you can visit your HP Instant Ink account dashboard to see how many pages you print.
You can easily change your monthly plan whenever you want without penalty by adjusting your account settings in your online account dashboard. Plan upgrades take effect on the first day of the next billing cycle. Plan downgrades and cancellation of service are effective on the first day of the next billing cycle. For details, go to HP Instant Ink Terms of Service or HP Instant Ink Pro Terms of Service .
Follow these steps to check the number of pages you have printed.
  1. Go to HP Connected .
  2. Sign in to the account you created for your printer.
  3. Click Services, and then click Instant Ink.
  4. The number of pages printed this month displays in the Regular Pages section of the Status area. You also see any Rollover pages and Additional pages that you printed in the Status area.
HP Instant Ink is currently available in the United States, United Kingdom, France, and Germany. HP Instant Ink Pro is currently available in the United States. We are planning on expanding—so keep checking back for updates on when HP Instant Ink and HP Instant Ink Pro are available in other countries.
Your unused pages are rolled over for you, and you can use your rollover pages in future months. You can rollover a maximum equal to your monthly plan (for example, 50 pages for a 50 page plan). You can also print more than your monthly page amount and still save. Additional sets of pages are automatically available and let you print beyond your limit for pennies per page.
You can easily change your monthly plan whenever you want without penalty by adjusting your account settings in your online account dashboard. Plan upgrades take effect on the first day of the next billing cycle. Plan downgrades and cancellation of service are effective on the first day of the next billing cycle. For details, go to HP Instant Ink Terms of Service or HP Instant Ink Pro Terms of Service .
HP Instant Ink is currently available in the United States, United Kingdom, France, and Germany. HP Instant Ink Pro is currently available in the United States. We are planning on expanding—so keep checking back for updates on when HP Instant Ink and HP Instant Ink Pro are available in other countries.
No. You will only receive cartridges when your printer tells us that you need them. HP Instant Ink cartridges are extra high capacity cartridges and contain months-worth of ink depending on your usage. You can print as much as you want as long as you are enrolled in the program.
HP sends replacement cartridges when you are low on ink, which is approximately when your cartridges have enough ink to print twice the number of average pages included in your monthly plan.1 The order for replacement cartridges is placed automatically as long as your printer is connected to the Internet. The cartridges are sent using standard shipping and can take up to 10 days to arrive, which should be sufficient for all customers with regular usage. Customers with high-volume printing needs may call Support to request expedited shipping if they feel their cartridges will not arrive before running out of ink.
Insert your HP Instant Ink cartridges when the cartridges that came with the printer run out of ink.
If you do not use all of the allotted pages of your plan in a month, HP Instant Ink stores those pages in a rollover account. You can use your rollover pages in future months if you ever need them, and they never expire. You can roll over a maximum equal to your monthly plan (for example, 50 pages for a 50-page plan). You can add to this rollover account every month until you reach your maximum.
If you need to print more pages than your plan allows and you have also used all of your rollover pages, you can still print additional pages and save money. Additional pages are purchased in blocks of 15, 20, and 25 pages, depending on your plan. If you find yourself regularly exceeding your limit, it is easy to change your plan online.
Follow these steps to review the plan options and additional charges per plan.
Go to HP Instant Ink or HP Instant Ink Pro (eligible printers are listed on each site), and then click Find your plan near the top of the page. The What are the monthly plans? section displays with pricing for each plan.
HP Instant Ink is currently available in the United States, United Kingdom, France, and Germany. HP Instant Ink Pro is currently available in the United States. We are planning on expanding—so keep checking back for updates on when HP Instant Ink and HP Instant Ink Pro are available in other countries.
Visit your HP Instant Ink account dashboard to view the number of pages you have printed and the number of pages available in your rollover account. You can also see if you printed any additional pages beyond your plan limit as well as manage your account settings.
  1. Go to HP Connected .
  2. Sign in to the account you created for your printer.
  3. Click Services, and then click Instant Ink.
  4. The number of pages printed this month displays in the Regular Pages section of the Status area. You also see any Rollover pages and Additional pages that you printed in the Status area.
An American Express, Discover, MasterCard, or Visa credit or debit card is required for your automatic monthly payment. Currently, HP accepts only credit and debit cards. In order to maintain your HP Instant Ink service, a valid credit card must be on file.
You can only use HP Instant Ink cartridges in the printer you enrolled in your HP Instant Ink plan. HP Instant Ink cartridges will not work if you insert them in any other printer.
No. All shipping and cartridge recycling is included in your monthly fee.
No. HP Instant Ink cartridges cannot be returned to retailers for loyalty rewards or other credits. HP Instant Ink cartridges are the property of HP. Used cartridges must be returned with the postage-paid recycling materials provided by HP.
You can add up to 10 printers to your HP Connected profile. HP Instant Ink Pro customers can have a maximum of 25 printers across multiple accounts. However, each printer enrolled in an HP Instant Ink plan has a separate HP Instant Ink dashboard, and each plan is billed separately. Go to HP Instant Ink or HP Instant Ink Pro to enroll additional printers.
HP Instant Ink is currently available in the United States, United Kingdom, France, and Germany. HP Instant Ink Pro is currently available in the United States. We are planning on expanding—so keep checking back for updates on when HP Instant Ink and HP Instant Ink Pro are available in other countries.
Yes. HP Instant Ink cartridges are the property of HP. Used cartridges must be returned with the postage-paid recycling materials provided by HP.
Follow these steps to view the HP Instant Ink support website.
  1. In the Find my product and get support text box, type Instant Ink, and then click Go.

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