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What Is HP Instant Ink?

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This document applies to HP Inkjet printers that are eligible for the HP Instant Ink program.
HP Instant Ink is an ink cartridge replacement service that saves you money on ink costs, and ensures that your printer never runs out of ink when you need it most.
To enroll in HP Instant Ink, you need an eligible printer, an Internet connection, and a valid credit card.
  1. Go to HP Instant Ink , and then select your country if necessary.
  2. Click Sign Up.
  3. Select an action, depending on your situation.
    • If you already have an HP Instant Ink enrollment card, gently scratch off the silver film on the back of the card to reveal your enrollment key, and then enter that key on the Enroll page to redeem your pre-paid month.
    • If you do not have an HP Instant Ink enrollment card, you can enroll at HP Instant Ink , and then select your country if necessary.
Your HP Instant Ink cartridges arrive up to 10 business days after you set up your HP Instant Ink account. You do not need to install the HP Instant Ink cartridges until the cartridges that came with your printer are depleted. Billing does not start until you install your first HP Instant Ink cartridge.
When you enroll in an HP Instant Ink plan, you pay a monthly fee to print a defined number of pages per month. The plans are based on the number of pages that you print, not on how many ink cartridges you use. Your monthly fee pays for ink, shipping, and recycling. If you do not print all of your plan pages in a month, you can roll over up to the number of pages per month in your plan. If you print more pages, there is an additional charge. Ink is included and the plans are based on your usage so you pay for the pages you print, not the cartridges that HP sends you. A printed page counts the same whether it is black and white or color document, or a photo. Shipping charges are included.
  • There is no annual fee and you can cancel or change plans at any time without penalty.1
  • As part of the service, HP sends you HP Instant Ink replacement cartridges and postage-paid recycling materials, before you run out of ink, at no additional cost. Your billing month starts when you insert an HP Instant Ink cartridge in your enrolled printer.
  • Your printer must be connected to the Internet. HP monitors the ink usage of your enrolled printer so that we know when to send you more ink. You should never run out of ink.2
  • HP Instant Ink cartridges can be used only in the printer that you have enrolled. Used HP Instant Ink cartridges must be returned with the postage-paid recycling materials provided by HP. Returned cartridges are recycled by HP Planet Partners.
1 Plan downgrade changes and cancellation of service are effective as of the first day of the next billing period. For details, go to HP Instant Ink Terms of Service or HP Instant Ink Pro Terms of Service , and then select your country if necessary.
2 Based on average usage.
HP Instant Ink is currently available in the United States, United Kingdom, France, and Germany. HP Instant Ink Pro is currently available in the United States. We are planning on expanding—so keep checking back for updates on when HP Instant Ink and HP Instant Ink Pro are available in other countries.
HP Instant Ink and HP Instant Ink Pro offer several plan options.
Follow these steps to review the plan options and additional charges per plan.
  1. Go to HP Instant Ink or HP Instant Ink Pro , and then select your country if necessary.
  2. Sign in to your account.
    If you are already logged in, your account page displays.
  3. Click Find your plan near the top of the page.
    The What are the monthly plans? section displays with pricing for each plan.
    All plan options display and you can change your plan if you choose.
HP Instant Ink is currently available in the United States, United Kingdom, France, and Germany. HP Instant Ink Pro is currently available in the United States. We are planning on expanding—so keep checking back for updates on when HP Instant Ink and HP Instant Ink Pro are available in other countries.
To enroll in HP Instant Ink you need:
  • An eligible HP printer.
    • To view a list of eligible HP Instant Ink printers, go to HP Instant Ink , select your country if necessary, and then scroll down until you see a link to View Eligible Printers.
    • To view a list eligible HP Instant Ink Pro printers, go to HP Instant Ink Pro , select your country if necessary, and then scroll down to the What do you need to enroll? section near the bottom of the web page.
      NOTE: If you are already an Instant Ink customer, you must be signed out of your Instant Ink account to view this information.
      More printers will be available in the future.
  • A wireless connection to the Internet that your printer is connected to.
  • A valid email address.
  • A valid credit card or debit card (for billing purposes).
HP Instant Ink is currently available in the United States, United Kingdom, France, and Germany. HP Instant Ink Pro is currently available in the United States. We are planning on expanding—so keep checking back for updates on when HP Instant Ink and HP Instant Ink Pro are available in other countries.
HP Instant Ink and HP Instant Ink Pro offer ink cartridge replacement services for specific printers.
  • To view a list of eligible HP Instant Ink printers, go to HP Instant Ink , select your country if necessary, and then scroll down until you see a link to View Eligible Printers.
  • To view a list eligible HP Instant Ink Pro printers, go to HP Instant Ink Pro , select your country if necessary, and then scroll down to the What do you need to enroll? section near the bottom of the web page.
    NOTE: If you are already an Instant Ink customer, you must be signed out of your Instant Ink account to view this information.
    More printers will be available in the future.
HP Instant Ink is currently available in the United States, United Kingdom, France, and Germany. HP Instant Ink Pro is currently available in the United States. We are planning on expanding—so keep checking back for updates on when HP Instant Ink and HP Instant Ink Pro are available in other countries.
Yes. There is no obligation or commitment beyond your first month. You can cancel your service or change plans at any time without penalty. Plan upgrades may take effect immediately. Plan downgrades and cancellation of service are effective on the first day of the next billing cycle. Plan downgrades also affect the rollover pages in your account. For details, go to HP Instant Ink Terms of Service or HP Instant Ink Pro Terms of Service , and then select your country if necessary.
To cancel enrollment, follow these steps.
  1. Go to HP Connected , and then select your country if necessary.
  2. Sign in to your account.
  3. Click Services, and then click Instant Ink.
  4. If you have more than one printer enrolled, select the printer you want to cancel in the menu at the top of the page.
  5. Click My Plan, and then click the Edit button.
  6. Click Cancel Enrollment.
  7. Read the following information carefully.
    • There are no pro-rated reimbursements for the remainder of your billing cycle.
    • Your service continues until the end of your current billing cycle.
    • HP Instant Ink cartridges do not work after the end of your current billing cycle, and you are required to return them to HP.
    • If there are any charges for additional printing, your credit card will be charged. Depending on when you cancel, the charge might appear the following month.
  8. Click Cancel Service to confirm your cancellation request.
HP Instant Ink is currently available in the United States, United Kingdom, France, and Germany. HP Instant Ink Pro is currently available in the United States. We are planning on expanding—so keep checking back for updates on when HP Instant Ink and HP Instant Ink Pro are available in other countries.
HP sends your HP Instant Ink cartridges now so that you will have replacement cartridges when you need them. Your billing does not start until 30 days after you insert your first HP Instant Ink cartridge into your enrolled printer.
You can start with any plan and change your plan at any time. Once enrolled, you can visit your HP Instant Ink account page to see how many pages you print.
You can easily change your monthly plan whenever you want without penalty in the My Plan section of your Instant Ink account. Plan upgrades may take effect immediately. Plan downgrades and cancellation of service are effective on the first day of the next billing cycle. For details, go to HP Instant Ink Terms of Service or HP Instant Ink Pro Terms of Service , and then select your country if necessary.
Follow these steps to see the number of pages you have printed.
  1. Go to HP Connected , and then select your country if necessary.
  2. Sign in to your account.
  3. Click Services, and then click Instant Ink.
  4. Click Printing History.
    The number of pages printed each day displays in the Regular Pages column. Rollover pages and Additional pages printed also display.
HP Instant Ink is currently available in the United States, United Kingdom, France, and Germany. HP Instant Ink Pro is currently available in the United States. We are planning on expanding—so keep checking back for updates on when HP Instant Ink and HP Instant Ink Pro are available in other countries.
Your unused pages are rolled over for you, and you can use your rollover pages in future months. You can rollover a maximum equal to your monthly plan (for example, 50 pages for a 50 page plan). You can also print more than your monthly page amount and still save. Additional sets of pages are automatically available and let you print beyond your limit for pennies per page.
You can easily change your monthly plan whenever you want without penalty in the My Plan section of your Instant Ink account. Plan upgrades may take effect immediately. Plan downgrades and cancellation of service are effective on the first day of the next billing cycle. For details, go to HP Instant Ink Terms of Service or HP Instant Ink Pro Terms of Service , and then select your country if necessary.
HP Instant Ink is currently available in the United States, United Kingdom, France, and Germany. HP Instant Ink Pro is currently available in the United States. We are planning on expanding—so keep checking back for updates on when HP Instant Ink and HP Instant Ink Pro are available in other countries.
No. You only receive cartridges when your printer tells us that you need them. HP Instant Ink cartridges are extra high capacity cartridges and contain months-worth of ink depending on your usage. You can print as much as you want as long as you are enrolled in the program.
HP sends replacement ink cartridges when you are low on ink, which is approximately when your ink cartridges have enough ink to print twice the number of average pages included in your monthly plan.1 The order for replacement ink cartridges is placed automatically as long as your printer is connected to the Internet. The ink cartridges are sent using standard shipping and can take up to 10 days to arrive, which should be sufficient for all customers with regular usage. Customers with high-volume printing needs can call Support to request expedited shipping if they feel their ink cartridges might not arrive before running out of ink.
1 Go to How HP measures page yields (in English) for more information.
You should install the new HP Instant Ink cartridges when the current ink cartridges in your printer are depleted.
If you do not use all of the allotted pages of your plan in a month, HP Instant Ink stores those pages in a rollover account. You can use your rollover pages in future months if you ever need them, and they never expire. You can roll over a maximum equal to your monthly plan (for example, 50 pages for a 50-page plan). You can add to this rollover account every month until you reach your maximum.
If you need to print more pages than your plan allows and you have used all of your rollover pages, you can still print additional pages and save money. Additional pages are purchased in blocks of 15, 20, and 25 pages, depending on your plan. If you find yourself regularly exceeding your limit, it is easy to change your plan online.
Follow these steps to review the plan options and additional charges per plan.
  1. Go to HP Instant Ink or HP Instant Ink Pro , and then select your country if necessary.
  2. Sign in to your account.
    If you are already logged in, your account page displays.
  3. Click Find your plan near the top of the page.
    The What are the monthly plans? section displays with pricing for each plan.
    All plan options display and you can change your plan if you choose.
HP Instant Ink is currently available in the United States, United Kingdom, France, and Germany. HP Instant Ink Pro is currently available in the United States. We are planning on expanding—so keep checking back for updates on when HP Instant Ink and HP Instant Ink Pro are available in other countries.
Visit your HP Instant Ink account to view the number of pages you have printed and the number of pages available in your rollover account. You can also see if you printed any additional pages beyond your plan limit.
Follow these steps to see the number of pages you have printed.
  1. Go to HP Connected , and then select your country if necessary.
  2. Sign in to your account.
  3. Click Services, and then click Instant Ink.
  4. Click Printing History.
    The number of pages printed each day displays in the Regular Pages column. Rollover pages and Additional pages printed also display.
HP Instant Ink is currently available in the United States, United Kingdom, France, and Germany. HP Instant Ink Pro is currently available in the United States. We are planning on expanding—so keep checking back for updates on when HP Instant Ink and HP Instant Ink Pro are available in other countries.
In order to maintain your HP Instant Ink service, a credit or debit card is required for your automatic monthly payment.
Currently, HP accepts the following payment options:
United States and United Kingdom:
  • American Express
  • MasterCard
  • Visa
  • Discover (U.S. only)
Germany
  • American Express
  • MasterCard
  • Visa
  • Direct Debit
France
  • American Express
  • MasterCard
  • Visa
You can only use HP Instant Ink cartridges in the printer you enrolled in your HP Instant Ink plan. HP Instant Ink cartridges do not work if you insert them in any other printer.
No. All shipping and ink cartridge recycling charges are included in your monthly fee.
No. HP Instant Ink cartridges cannot be returned to retailers for loyalty rewards or other credits. HP Instant Ink cartridges are the property of HP. Used ink cartridges must be returned with the postage-paid recycling materials provided by HP.
You can add up to 10 printers to your HP Connected account. HP Instant Ink Pro customers can have a maximum of 25 printers across multiple accounts. However, each printer enrolled in an HP Instant Ink plan has a separate HP Instant Ink account page, and each plan is billed separately. Each printer can have only one Instant Ink account. You cannot transfer an Instant Ink account from one printer to another. If you change printers, you need to cancel the original printer’s enrollment, and then create a new account for the new printer. Pages cannot be shared among enrolled printers.
To enroll additional printers go to your HP Instant Ink account web page and click the + Enroll New Printer button at the top of page.
HP Instant Ink is currently available in the United States, United Kingdom, France, and Germany. HP Instant Ink Pro is currently available in the United States. We are planning on expanding—so keep checking back for updates on when HP Instant Ink and HP Instant Ink Pro are available in other countries.
Yes. HP Instant Ink cartridges are the property of HP. Used cartridges must be returned with the postage-paid recycling materials provided by HP.

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