'Used or Counterfeit Cartridge Detected' or 'Counterfeit Cartridge Advisory' Message with A Genuine HP Cartridge that Has Been In Use for Some Time
A Used or Counterfeit Cartridge Detected or Counterfeit Cartridge Advisory or Used, Refilled, or Counterfeit Cartridge Detected error message appears. The message occurs when a genuine HP cartridge has been in use for some time, and the ink is depleted or almost depleted.
Click No , OK , or Continue to dismiss the message and continue printing.
The printer estimates ink levels in each cartridge, and in this case the printer has estimated that the original HP ink in the cartridge has been depleted. The estimate and the messages are advisory only. You do not need to replace the cartridge until print quality is unacceptable.
The Used, Refilled, or Counterfeit Cartridge Detected error message refers to Missed Rewards . HP Rewards are offered when you first install an original HP cartridge. When the Missed Rewards message appears long after the cartridge was installed, the message can be disregarded.